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CityJet


350 reviews
Headquarters: Swords Business Campus Balheary Road, Dublin K67 Y225 Ireland 011 44 871 405 2020 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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350 Reviews from our TripAdvisor Community

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350 reviews from our community

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Showing 254: English reviews
London, United Kingdom
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Experience of flying (frequently) between London City and Dublin on Cityjet and BA There are some pro's & con's to each airline, so you can choose which items benefit you the most. Timings are very similar, covering the main "rush hours". BA have a later flight back in the evening. Cityjet - Pro's are: slightly cheaper, free seat selection, 48...

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Europe Economy London - Dublin

Helpful?
Thank londoner244
1 review
Reviewed 5 days ago
NEW
via mobile

Worst handling of a flight delay I ever experienced. Flight delayed by 5 hours. After 2 hours 1 ground staff appeared to give some news. Wrong announcements made to say we were getting bussed to Southend. 5:30pm flight eventually left after 10pm. Further hours delay at Dublin airport for baggage. Zero customer service throughout from CityJet. Apparently the Head Of...

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Europe Economy London - Dublin

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Thank Maureen B
Dublin, Ireland
Level 4 Contributor
43 reviews
18 helpful votes
Reviewed 5 days ago
NEW

Another great flight with Cityjet, the only airline I would use going to London. The customer service is excellent, the ground staff and flight crew are so helpful and competent, they could not do enough for you. When you land at LCY it is a short walk to the escalator which take you up to the DLR (Docklands Light Railway)...

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Europe Economy Dublin - London

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Thank jaykaycee17
Level 6 Contributor
680 reviews
212 helpful votes
Reviewed 1 week ago

This flight was purchased through SAS and the plane had the SAS logo on it. However, it was operated by CityJet. We were bused out to the plane in two groups. It was quite a while before the second bus showed up, which no doubt contributed to the lateness of the flight. The flight was 50 minutes late. First, because...

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Europe Economy Berlin - Stockholm

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Thank Rosemary W
Rayleigh, United Kingdom
Level 6 Contributor
261 reviews
200 helpful votes
Reviewed 1 week ago

All fine except for some reason my carry on was tagged for going in the hold at the aircraft steps, even though it was relatively small and contained electrical equipment a kindle and ipad. That meant I had to sit with these items on my lap during the flight. At LCY you don't get your bags except at the carousel,...

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Europe Economy Florence - London

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Thank ethelman2
Rayleigh, United Kingdom
Level 6 Contributor
261 reviews
200 helpful votes
Reviewed 1 week ago

All very smooth stuff- checked in online, carefully avoiding reserving seats under the mainspar (which has very little overhead space and an encroaching wall on the RJ85). Bag drop at LCY easy. Flight fine- didn't think much of a pack of almonds for a snack, but we'd thought ahead and brought sandwiches. Crew pleasant and friendly. A bit bumpy coming...

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Europe Economy London - Florence

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Thank ethelman2
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Flying for City Airport is so easy ! Cityjet web is easy to use and book . Check in on kiosk is simple Security, how can these guys do it so quickly? Hats off Flight was a little late but the crew could not have been nicer.

Europe Economy London - Dublin
Helpful?
Thank sgill2018
London, United Kingdom
Level 6 Contributor
120 reviews
63 helpful votes
Reviewed 2 weeks ago

We flew in late June 2018 to Florence. The service was excellent with free drinks and snacks onboard how it used to be. We were kept informed the whole time about where we were, turbulence etc. Both journeys were good , going out we landed early and coming back slightly late (30 minutes) but I would definitely fly with them...

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Europe Economy London - Florence

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Thank Dee F
County Dublin, Ireland
Level 2 Contributor
6 reviews
6 helpful votes
Reviewed 2 weeks ago

On June 25, we were booked on the 17.30 London to Dublin. I noticed when checking in on line the previous day that there few only a few seats already taken. On arrival at the airport, we saw a notice that the flight was delayed until 18.45. There was already a flight scheduled for departure at 18.45. The board said...

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Europe Economy London - Dublin

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Thank stephenosullivan3
London, United Kingdom
Level 6 Contributor
180 reviews
305 helpful votes
Reviewed 3 weeks ago

Good points: cheap tickets, frequent flights, good and frequent discounts (when you are a regular customer and when you signup for the newsletter), very attentive crew (thank you CityJet staff), free seat selection, fast track security at Dublin airport (when you are a regular customer with CityJet for a while; you are selected by the airline for a CityClub card)....

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Europe Economy London - Dublin

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Thank WestbourneJ
See travel tips for airlines
“Don't trust that they will take off on schedule if they can save money by not doing so.”
stephenosullivan3, 2 Jul 2018 | Read review
“Select seat in the aisle or at the very back of the plane for more space.”
WestbourneJ, 30 Jun 2018 | Read review
“Get a seat near front or rear as engines limit any view in the mid section”
PhilipofCroxley, 4 Jun 2018 | Read review
“Book well in advance”
fishcakel, 22 May 2018 | Read review
“Fly with another airline.”
AndyPike, 12 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About CityJet
Dublin-headquartered CityJet (WX) is a regional airline with hubs at Dublin Airport (DUB), London City Airport (LCY) and Charles de Gaulle Airport (CDG). The airline flies to 18 destinations in Belgium, France, Germany, Ireland, Italy, the Netherlands and United Kingdom. Some flights are operated on behalf of Air France. CityJet's fleet totals 20 planes, including Avro RJ85 and Fokker 50 aircraft. Passengers are entitled to one piece of carry-on luggage and one carry-on personal items. Checked baggage allowances vary depending on a passenger's airfare.

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