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Condor

10,270 reviews
Headquarters: Condor Platz, Frankfurt am Main, Germany, Frankfurt, Hesse Germany 60549
Overview
3.010,270 reviews
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About Condor
Headquarters: Condor Platz, Frankfurt am Main, Germany, Frankfurt, Hesse Germany 60549

Airline Summary

Condor Flugdienst (DE), commonly known as Condor, is a German airline that primarily caters to leisure travelers. As the country's third-largest airline, Condor flies to more than 65 popular vacation destinations across Europe, as well as Africa, Asia, North America and South America from 10 airports throughout Germany. The airline's fleet of aircraft includes planes with a two-cabin (Premium Economy Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. Condor has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC), and the airline is headquartered in Frankfurt.
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10270Reviews
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Alex Z wrote a review May 26
1 contribution
Calgary - Frankfurt
International
Modern and new plane Outstanding service on board Polite and caring staff Very good legroom Very good food Very good in-flight entertainment Great flight overall
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jacqueline C wrote a review May 24
2 contributions
Frankfurt - San Diego
International
CONDOR AIRLINES THE AIRLINE THAT DOESNT GIVE A DAMN ABOUT YOU NO AIRPORT CONDOR GROUND STAFF TO RESET MISSED CONNECTING FLIGHTS I would NEVER recommend CONDOR AIRLINES following my and other passenger experiences from the Frankfort to Boston flight with connecting flights. A very STRESSFUL experience when there was NO CONDOR GROUND STAFF to sort the issue at Boston for all the stranded passsengers and no email communication tomissed conection advise next steps.after the flight was late to Boston and connecting flights missed. They had no service, no people, no reset your flight email, and offered no solutions. We got handballed from one person to another for hours. The CONDOR AIRLINES 24 hour phone help line was never answered so it's a FAKE SUPPORT. THey dimply dont put any of the moiney we opay into servicing when soemthing doesnt go according to plan So expect NO SERVICE if thanks to the airline you have an issue. Some people in the same predicament were not MOBILE savvy, older and had less resources so super stressful all round. Trying to problem solve this at the airport, took about 6 hours after a long flight with only DUNKIN DONUTS nearby and nowehere to sit with the luggage. It took a full 24 hours to be rerouted to my final destination and plans being up in the air for 15 hours before we knew what would happen next. UNPROFESSIONAL AND I AM SURE ILLEGAL ON THEIR PART. I LOST A WHOLE DAY OF DOING BUSINESS IN SAN DIEGO . I RECEIVED NO APOLOGY FROM CONDOR AIRLINES FOR THE INCONVENIENCE AND STRESSED THEY CAUSED. Even after submitting a feedback form a week or so later. They actually don't care about their customers . It was by a stroke of luck that a kind man in Swissair baggage knew of someone from Condor working heind the scenes in security. Found only after ebing shunted from Terminal to terminal with luggage in tow. The stranded group of were not allowed to have this mystery perosn cointact details or an email contact but through this conection that person was then able to alert the condor head office and eventually we did get results but not without a lot of stress , uncertainty , further delays, further handballing the issue. Apart from CONDORS filthy toilets, disorganisation and over an hour late stuck on tarmac in Frankfurt due to mechanical issues ( the business class seats wouldnt recline so they twice got the business class passengers off while they fixed the seat recline function before take off. And why may I ask was this not checcked before the airplane was put to use for the flight istead of discovering the issue on the day?!) And another hour delay with crying babies and yapping dags at Boston as of course the arrival gates were all full and we had to wait for a spot to disembark. A really stressful experience. Knowing I was mssign my next flight. I asked a condor hostess, what would we do? She said we can do nothing. You'll have to find someone at the airport. ( THis would never happen in qantas or qatar airlines.) Airlines can encounter delays but the real problem was no service to reset connecting flights, no communication and at least 12 people I know of totally stranded with out communication and totally bummed off and in uncertainty. Do not choose CONDOR airlines if you value your sanity and want to feel safe. They dont give a damn about you. ITs an abusive 'service'. Also the food was terrible with The cheapest option and ingredients available offered. Pasta and tomato sauce and a tiny bit of cheese. Hardly nutrtious when stiuck on a long haul flight for a long time. The afternoon snack was doughy pizzas with a little cheese and tomatoe sauce. Similary bad offerings in the movie and show department with low quality mostly ancient content. RATING MINUS 30. NEVER AGAIN!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jennifer T wrote a review May 23
1 contribution
Portland - Frankfurt
International
I called customer service to rebook the return flight on my honeymoon. My fight to my destination didn’t change. However, our seat selection was cancelled WITHOUT OUR CONSENT AND WITHOUT INFORMING US. All that was left when we went to check in were the horrible seats nobody else wanted--the ones squished in the middle of rows of 4-5 seats. When we called customer service again to try to get our seats back, they said there was nothing they could do. When I asked to speak to a supervisor MULTIPLE times, they very rudely told me they would not connect me to a supervisor. Their exact words were "I'm not going to do that." That is unacceptable. When someone asks to speak to a supervisor, you transfer them to a supervisor. What the heck? Worst experience I have ever had with an airline. Will never fly Condor again and will let everyone I know never to fly Condor.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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marina7424 wrote a review May 23
1 contribution
Frankfurt - Baltimore
International
I travel a lot and I have to say Condor Airlines has been by far the best experience I have ever had. My family and I flew with them from FRA-BWI on May 22, 2024, flight DE2074. I was only able to get the names of the two flight attendants that were in our section, Ariane De Robillard, and Alexandra Töpfes-Hopfgartner, and all the others were amazing. The customer service they all provided was above and beyond my expectations. Although we were in economy plus, the service and attention to detail they provided us was better than any service we have received on other airlines in business or first class. I have requested gluten free meals in advance on United and Lufthansa and they have all failed sorely from not having a meal available on a long haul overseas to telling me to wait until first class finishes eating to see if there are leftovers to accommodate me. On Condor, they were right on point. From the moment we got on board we were warmly greeted and I was reassured that they had a hot gluten free meal ready for me. They also had plenty of fruit and snacks and cheeses. The lunch meal was a fresh tasting, hot goulash with mashed potatoes. A rice pudding dessert, hot coffee, and rye bread with Brie. The flight attendants were uber courteous and very attentive. They took time to talk to everyone and there was never a need to press the call button because they made sure everyone was cozy with extra drinks, water, coffee, blankets, pillows, eye masks, socks, toiletries. They were always smiling and in a good mood and made you feel at home. There were some extra seats open and they invited us to get all cozy in the extra rows to ourselves to sleep and stretch out. I honestly can’t say I ever had a better experience than this flying domestic or international. The attention to customer service is what made the difference to me. I plan to fly with them any chance I get. Also of note the roominess and comfortableness of the seats were great, much better than Delta, American, United or Lufthansa economy plus. The prices were very reasonable too.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Courtney B wrote a review May 23
Bellingham, Washington89 contributions37 helpful votes
Paris - Las Vegas
International
Don’t fly with condor! Online they said it’s it’s €100 for each checked bag but then told me to pay €500 for two bags I checked. I couldn’t argue with them because I need to go home but I don’t recommend flying with them at all! They are liars and scam artists. I’ll be hounding them for a refund and will be getting a lawyer on this.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Über den Wolken mit Condor - El Gouna, Egypt
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Alex Z wrote a tip May 26
" Great experience with Condor flight Very friendly staff Highly recommend "
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Jacqueline C wrote a tip May 24
"Simply don't choose this airline as they stranded a lot of passengers in Boston and didnt pick up the pieces causing stress to all for 24 h"
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Jennifer T wrote a tip May 23
"Don't fly Condor"
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Emily S wrote a tip May 17
"If you have connecting flights and your original flight gets delayed, Condor will reschedule your connecting flights. Whether needed or not."
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Ash wrote a tip May 10
"Avoid for international flights Avoid short connections with this airline "
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ReturnOne-wayMulti-city
Depart
Mon, 06-10
Return
Mon, 06-17
Travellers
1, Economy