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Copa Airlines


8,159 reviews
Headquarters: PO Box 0816-06819, Panama City 06819 Panama 011 507 217-2672 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,159 Reviews from our TripAdvisor Community

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8,159 reviews from our community

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Showing 1,947: English reviews
Level 3 Contributor
19 reviews
12 helpful votes
Reviewed today
NEW
via mobile

This is the First airline that I have been treated like a second class citizen! They should make it very clear that they cater to Spanish speaking people ONLY ! I had to move out of my exit row seat because I don’t speak Spanish! I mean seriously you do KNOW not everyone knows how!!? All their announcements are in...

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International Economy San Jose - Boston

Helpful?
Thank sheryl66
Boquete, Panama
Level 1 Contributor
4 reviews
Reviewed today
NEW

This airline has the service that used to be what you got flying most U.S. airlines, Great service, and a full meal and drinks at no extra charge. If you get chilly they will provide a blanket and pillow at NO CHARGE , the flight was smooth and enjoyable , If you are going to go to Boquete , Panama...

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International Economy Chicago - David

Helpful?
Thank klingerrh
Toronto, Canada
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Awful airline. Extremely rude employees: Patel Fenilbhai Sandra Lezcano At Gate 22 of the Panama International Airport. Absolutely useless employees. Demanded that we check sealed duty free purchases despite everyone around us holding onto their purchases in their hands. Rude attitude. Rolled their eyes at us as we asked for their names. Do not fly this airline unless you want...

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International Economy Panama City - Toronto

Helpful?
Thank HighMaintenance123
Cuenca, Ecuador
Level 6 Contributor
167 reviews
28 helpful votes
Reviewed yesterday
NEW

We have found our new favorite airline and route!!! Copa airlines had better leg room, better service, and better food/snacks than previously used airlines. The ease of going into Panama City over Miami was worth it to us!!! Highly recommend!!!

International Economy Guayaquil - Tampa
Helpful?
Thank Rebecca D
Matanzas, Cuba
Level 6 Contributor
143 reviews
29 helpful votes
Reviewed yesterday
NEW

Check in easy at SDQ no line in business class, Aerodom the operator fails miserably by not controlling the flow of passengers through security, one line open with 2 entrances and no coordination 45 minutes to get through and no air conditioning. when through Immigration no problem, Copa lounge empty comfortable, flight about 10 minutes late departing and late arriving...

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Central America Business Class Santo Domingo - Panama City

Helpful?
Thank spanker
New Hampshire
Level 5 Contributor
50 reviews
28 helpful votes
Reviewed yesterday
NEW

Flew round trip Boston to Costa Rica with a stopover in Panama City both ways. Good trips. One of the trips (return to Boston) was a bit crowded, and I was very thankful for my noise canceling earphones. On the way down, my bf had 2 rum/cokes and they poured very heavy on the rum! (And, didn't charge!). Airplane offered...

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International Economy Boston - San Jose

Helpful?
Thank VisitorfromNH
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW

Friendly and affordable travel. They provide food on board whether its breakfast. lunch or dinner, On-time flights, in fact some flights were ahead of schedule which makes arrival time early. The stop-over time, though convenient at times sometimes can be annoying, especially if you speak only English.

International Economy Port of Spain - Santo Domingo
Helpful?
Thank Wendell D
San Francisco, California
Level 3 Contributor
7 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

When we were flying from Panama City, Tocumen International Airpirt, back to San Francisco, we had to go through security twice. Didn’t mind that but DID mind that the fresh water bottle that I had JUST bought in the shop right across from the 2nd security check (into the waiting area for the boarding gate) had to be discarded! That...

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International Economy Panama City - San Francisco

Helpful?
Thank kjkatz
Port of Spain, Trinidad
2 reviews
Reviewed yesterday
NEW

Their service was great. The only hiccup we experience was that no crew member spoke English on the flight to Mexico. When we stopped of at Panama to take other flight to Mexico the staff changed therefore no crew member spoke English as I needed help with the Mexican declaration form. Thankfully for the Google translator camera which translated what...

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International Economy Port of Spain - Mexico City

Helpful?
Thank Genn R
Tampa, Florida
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Started off bad! No curb side baggage drop off or boarding pass. You have to stand a long line waiting for other customers to balance the 50 pound limit on their suitcases. But after that its all good! Nice customer service. Didnt get that snotty flight attendant attitude throughout the flight. The plane itself was ultra modern, nice roomy seats...

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Caribbean Economy Tampa - Santo Domingo

Helpful?
Thank vonzip1221
See travel tips for airlines
“Get your seats picked out ahead of time, we have found window seats have a little more leg room”
klingerrh, 22 Sep 2018 | Read review
“leave plenty of time in transit through PTY”
spanker, 21 Sep 2018 | Read review
“Wifi on board or some form of entertainment would be great. However this is not available/”
510wendelld, 21 Sep 2018 | Read review
“Just show up--they do the rest!”
dinnafash, 20 Sep 2018 | Read review
“If you are having your under age children to travel by themselves, DO NOT USE THIS AIRLINE”
soyn633, 19 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Copa Airlines
Panama flag carrier Copa Airlines (CM) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).

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