We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Copa Airlines

13,529 reviews
Headquarters: Postal Code 0816-06819, Panama City Panama 06819
Overview
3.513,529 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Copa Airlines

Airline Alliance

Star Alliance
Headquarters: Postal Code 0816-06819, Panama City Panama 06819

Airline Summary

Panama flag carrier Copa Airlines (IATA: CM; ICAO: CMP) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).
Read more
13529Reviews
2004Photos
100Tips
Traveller rating
  • 4,280
  • 4,236
  • 2,173
  • 988
  • 1,852
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
James A wrote a review May 21
2 contributions
Rio de Janeiro - Panama City
Central America
THEY MADE US MISS 3 FLIGHTS MAYBE 4 TODAY. THEY MADE US PAY EVERY TIME AND IT SAID INVALID AIRPORT ON OUR TICKET ITS EVEN WORSE TOO I CANT EXPLAIN IT THO
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Deidra A wrote a review May 19
1 contribution
Bogota - Panama City
Central America
I bought a flight path from Rio de Janeiro to Bogota(BOG) to Panama City(PTY). At one point, the flight from BOG to PTY was canceled so I called to book a new one. I had to spend an extra $440 for the new flight on top of the original $600 that I already paid for the flight path. Later that night, I was switched back to the original "canceled" flight and not reimbursed for the newly charged $440. I spent hours (and at least 25 separate phone calls) trying to get my money back. They said they would refund me and later went back on that. They then said they would provide a travel voucher and went back on that too. When I continued to fight it, they threatened to completely cancel my flight if I continued to try to dispute the charge through my bank. When I got to Bogota for the layover, I did not even have a ticket on the plane to PTY. When I finally did get to Panama City (on a different airline) and they couldn't mess with my flight anymore, I disputed it one final time and got my money back through my bank since I did not, in fact, have a flight with Copa Airlines.
Read more
Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Nathan B wrote a review May 19
4 contributions
Las Vegas - Quito
International
Do not fly Copa! Biggest mistake of our trip! Although we got super affordable tickets, they switched our flights on us and were going to extend our trip by a couple of days and give us a 24 hour layover in Panama. Because that didn’t work for our schedules at all, our only other option was to shorten our week long trip to Ecuador down to 4 days. They give you optional flight credit but don’t do refunds. Customer support is difficult to understand—they barely speak English and are often impatient if you have to ask them to repeat themselves. Their app and website are faulty—after rescheduling our flight to the 4 day trip, the night before we left we downloaded the app and they still had us doing the longer trip with the 24 hour layover even after receiving a confirmation email that our flight had been switched months prior (to 4 days). You have to call them to complete any action on your flight that could easily be done on an app or website and half the time you have to call then multiple times because they don’t actually do what you ask them to do. For our trip to Ecuador, my wife and I had to call them about 8 times. Save yourself some time and avoid some stress and book with any other airline! You might save some money flying Copa, but it’s not worth it. The flight crew on each of our Copa flights were very nice (hence why I give 2 stars rather than 1) but if you’re flying through Panama City at all you’ll have to deal with Copa staff there and I can’t say the same for them…they were pretty rude during an already stressful trip.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Juan V wrote a review May 19
1 contribution
Panama City - Miami
Domestic
Never on time for a flight not even for packaging for them to except your briefcase really sucks very unprofessional very poor management and people skills
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Kaitlyn F wrote a review May 18
1 contribution
Austin - Panama City
International
If I could give no stars I would. They delayed our flight which caused us to lose over 24 hours of our planned trip. Between trying to talk to customer service both in the airport and online, they both deferred to the other saying “they don’t have the authority to help us”. Their advice: wait until you get to Panama (6 hours after our original arrival) and try to plan from there (once all possible connections are gone). Probably the worst customer service I’ve experienced. If you can fly with another carrier, please do. Are they cheap… yes. Will you make it to your destination? Perhaps.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Nathan B wrote a tip May 19
"Anytime you make a change with your flight, always, ALWAYS call and confirm the change went through. And ask twice. Trust no one. "
avatar-image
Annie T wrote a tip May 14
"Avoid Copa Airlines at all costs! Filthy plane and bad customer service."
avatar-image
kakalito wrote a tip May 14
"Please book with another provider"
avatar-image
Adam F wrote a tip May 10
"Fly with anyone else "
avatar-image
Scenic721721 wrote a tip Apr 2024
"Check on special needs availability at different airports, as well as carry-on luggage requirements on the connecting flights."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Copa Airlines

Search flights

ReturnOne-wayMulti-city
Depart
Tue, 06-11
Return
Tue, 06-18
Travellers
1, Economy