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Copa Airlines


8,694 reviews
Headquarters: PO Box 0816-06819, Panama City 06819 Panama 011 507 217-2672 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,694 Reviews from our TripAdvisor Community

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8,694 reviews from our community

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Showing 2,102: English reviews
4 reviews
Reviewed yesterday
NEW

The worst airline I have ever had to deal with or flown. Will never use them again for trips to Central and South America. We were kept outside in front of our check-in for an hour and a half because they and i quote "do not want to deal with people who may have missed their flights because they were...

Date of travel: December 2018
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Caribbean Economy Los Angeles - Punta Cana

Helpful?
Thank Andrew T
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

This was my first time flying Copa. The fare I purchased was very reasonable. It is free to bring a carry on and checked bag, which is becoming more rare in the airline industry. They provide a good in-flight meal at no charge. The seats are standard airline seats in economy class. The headrest is adjustable and comfortable. All of...

Date of travel: November 2018
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International Economy Boston - Lima

Helpful?
Thank Sonne607
Santa Monica, California
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW
via mobile

Bought a 150 DLLs soccer ball, deflated, at the Panama airport (Copa's hub). Before boarding the girls from copa say the ball cannot fly because it is not deflated....it was because they purposefully don't sell them inflated at the airport. she said I needed to deflated it more....which ruins the ball. Went back to the Adidas official store and the...

Date of travel: December 2018
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International Economy Bogota - Los Angeles

Helpful?
Thank monis19
Miami, Florida
Level 6 Contributor
80 reviews
19 helpful votes
Reviewed 4 days ago
NEW

As usual, my Copa flight to Colombia was on time, nothing like being able to count on Copa's timelines to plan a tight agenda at your destination. The loading of the plane was efficient and the onboard service was very good. The plane was brand new and the flight took less than expected, arriving early into Bogota. This airline has...

Date of travel: November 2018
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South America Economy Panama City - Bogota

Helpful?
Thank 329jimmym
Los Angeles, California
Level 6 Contributor
240 reviews
89 helpful votes
Reviewed 4 days ago
NEW

Our flights with Copa were excellent! All 4 segments of our flight were on newest Boeing 737-800 with very comfortable seating and better than average legroom. Inflight food was served on All segments we flew (2-3 hours each). Flight attendants went out of their way to take care of the passengers and were present in the cabin during the durations...

Date of travel: October 2018
More 
Caribbean Economy Los Angeles - Havana

Helpful?
Thank Elie B
San Jose, Costa Rica
Level 3 Contributor
18 reviews
9 helpful votes
Reviewed 4 days ago
NEW
via mobile

Copa is an average airline. It has an average service, the food is acceptable, the sits are pretty uncomfortable, the sits do not have USB/AC chargers and the sits do not have TV or entertaiment. Next time I will try to use Avianca. Way better than copa.

Date of travel: December 2018
International Economy Mexico City - San Jose
Helpful?
Thank MarcoPCR
USA
Level 6 Contributor
161 reviews
685 helpful votes
Reviewed 5 days ago
NEW

I highly recommend COPA Airlines. While many U.S. Airlines are flying the 737 planes long distance in bad seats & food for first class/business class - COPA AIR is putting these passengers in beds on the 737 planes with traditional foods. My wife and I really liked this and will be flying more on COPA Air as we had to...

Date of travel: November 2018
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International Business Class San Francisco - Cali

Helpful?
1 Thank davvet1
Toronto, Canada
Level 2 Contributor
7 reviews
Reviewed 5 days ago
NEW

I was impress by the level of friendliness, professionalism and safety the crew have. Smooth flight with great service from point A to B. I will definitely recommend this airline.

Date of travel: November 2018
International Business Class Toronto - Cartagena
Helpful?
Thank Vanessa D
Santo Domingo, Dominican Republic
Level 6 Contributor
150 reviews
19 helpful votes
Reviewed 6 days ago
NEW

change of plane in panama on the way to san francisco, take off on time, dinner and snack, drinks to select, coffee etc. quiet flight without turbulence.

Date of travel: August 2018
International Economy Panama City - San Francisco
Helpful?
Thank pablo v
Santo Domingo, Dominican Republic
Level 6 Contributor
150 reviews
19 helpful votes
Reviewed 6 days ago
NEW

calm flight, take off on time, good service on board, attentive staff, good information during the journey by the captain

Date of travel: August 2018
Central America Economy Santo Domingo - Panama City
Helpful?
Thank pablo v
See travel tips for airlines
“Pay for business class, but it still won't be good”
andrewtA768PH, 10 Dec 2018 | Read review
“Fly with only carry on.”
329jimmym, 7 Dec 2018 | Read review
“If you didn’t read my review, Try to avoid Tocumen Panama airport flight connections.”
MLondon26, 2 Dec 2018 | Read review
“Inquire at initial ticketing whether there will be additional security checks at the gate!”
Leftwiththekey, 2 Dec 2018 | Read review
“Just try to book with good time in advance”
costarisjcr, 28 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Copa Airlines
Panama flag carrier Copa Airlines (CM) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).

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