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Croatia Airlines


770 reviews
Headquarters: Bani 75b Buzin, Zagreb 10110 Croatia 011 385 72 500 505 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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770 Reviews from our TripAdvisor Community

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770 reviews from our community

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Showing 505: English reviews
Pazin, Croatia
Level 4 Contributor
16 reviews
Reviewed 2 days ago
NEW

As always, Croatia Airlines aircraft was LATE. At least, this time we waited only half an hour and not three hours as few days before. Food is ok. Person who is talking on the microphone and announce take off, landing, and weather conditions sounds like he's born without tongue.

Date of travel: December 2018
Europe Business Class Lisbon - Zagreb
Helpful?
Thank aljosaanzur
1 review
Reviewed 6 days ago
NEW
via mobile

Honestly all these airlines that get full flights and then force passengers to check in their carry-ons is absolutely ridiculous. I am sorry you have a full flight, find the space for passengers bags since we paid to have 1 carry on with us. The guy working at the airport was also an absolute piece of work basically saying they...

Date of travel: December 2018
More 
Europe Economy Amsterdam - Zagreb

Helpful?
Thank Larisa N
Hamilton, New Zealand
Level 6 Contributor
115 reviews
34 helpful votes
Reviewed 1 week ago via mobile

Maybe due to it been in the fringe season there weren’t many flights from Dubrovnik to Venice so it was more by default that we chose this airline. It was a short flight and perfectly adequate. Nothing fancy but it felt safe and there were no delays. It was on the expensive side especially as we booked a few months...

Date of travel: October 2018
More 
Europe Economy Dubrovnik - Venice

Helpful?
Thank leanne363
Manchester, United Kingdom
Level 6 Contributor
368 reviews
90 helpful votes
Reviewed 1 week ago

There were no major issues with the airline but I did receive the same level of service whilst travelling business class as I have with other airlines. There is just a curtain to separate economy from business but the seating all appears to be the same. There was no extra comfort.

Date of travel: November 2018
Europe Business Class Zagreb - London
Helpful?
Thank Alison G
Melbourne, Australia
Level 6 Contributor
162 reviews
77 helpful votes
Reviewed 1 week ago

Adequate flight. On time clean plane. This is the first time i have ever been asked to put my carry on into checked baggage. The reson was that the flight is full! Well flights are always full! We were amongst thefirst to check in,and it seemed everyone after us had carry on. Snacks were provided 3 cheese cubes 4 olives....

Date of travel: November 2018
More 
Europe Economy Paris - Zagreb

Helpful?
Thank Andrew P
Zagreb, Croatia
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 2 weeks ago

We had a direct charter flight, but delays in both directions. Before starting the return flight, some technical problems that delayed us for almost 2 hours

Date of travel: November 2018
International Economy Zagreb - Beirut
Helpful?
Thank GringoCroatan
Brezovica, Slovenia
Level 3 Contributor
16 reviews
7 helpful votes
Reviewed 2 weeks ago

No problems at all, very nice staff, surprisingly good flight, also snacks and drinks (water, juice, bear, wine) served for free, even at this short flight. No problems at all.

Date of travel: November 2018
Europe Economy Zagreb - Copenhagen
Helpful?
Thank Damjana63
2 reviews
1 helpful vote
Reviewed 2 weeks ago

Supposed to get space between seats when flying business class but was seated without space. Seats are same as economy without space between seats. You cannot access lounge in Split Airport when flying to Heathrow via Zagreb. No point flying business class with Croatia airlines as very poor value for money. Complained via Croatia airlines website but did not get...

Date of travel: November 2018
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Europe Business Class Split - London

Helpful?
1 Thank kimwC3825KU
1 review
1 helpful vote
Reviewed 3 weeks ago

First time reviewer but seasoned traveller and I have to say, this is the most incompetent Airline I've ever dealt with! Firstly just to give you an overview of how poorly my experience with Croatia Airlines was, our initial flight to Zagreb from London Heathrow was cancelled and had to be delivered by British Airways instead. When questioned this further...

Date of travel: November 2018
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Europe Economy London - Dubrovnik

Helpful?
1 Thank Jchan23
Level 5 Contributor
44 reviews
24 helpful votes
Reviewed 3 weeks ago via mobile

Because of many previous bad experiences, I never fly this company if there is any other option. Even low budget companies are 10 times better. Unfortunately, no other company flies this route during the winter, so I have to use it on rare ocassions. This time they did what they often do, they cancelled our flight (because the plane was...

Date of travel: November 2018
More 
Domestic Business Class Zagreb - Split

Helpful?
1 Thank dedalus75000
See travel tips for airlines
“Don’t waste money on business class”
kimwC3825KU, 23 Nov 2018 | Read review
“avoid them at all costs, that's the greatest tip I could give someone.”
Jchan23, 20 Nov 2018 | Read review
“Stay Away!!!”
scottfV3601MR, 16 Nov 2018 | Read review
“Find a good ticket price.”
MichaelH15168, 13 Nov 2018 | Read review
“Choose another airline”
357DeborahT, 13 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Croatia Airlines
The country's state-owned flag carrier, Croatia Airlines (OU) is headquartered near Zagreb and operates from a hub at Zagreb International Airport (ZAG). The airline has also designated Dubrovnik Airport (DBV) and Split Airport (SPU) as focus cities. Passengers can fly to more than 25 destinations, including eight locations within Croatia. International destinations include points in Austria, Belgium, Bosnia and Herzegovina, Denmark, France, Germany, Greece, Ireland, Israel, Italy, Kosovo, Macedonia, the Netherlands, Norway, Serbia, Spain, Switzerland and the United Kingdom. Croatia Airlines, with is part of the Star Alliance, has codesharing agreements with more than a dozen airlines.
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