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Croatia Airlines


590 reviews
Headquarters: Bani 75b Buzin, Zagreb 10110 Croatia 011 385 72 500 505 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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590 Reviews from our TripAdvisor Community

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590 reviews from our community

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Showing 369: English reviews
Columbia, Missouri
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

I’m currently sitting in Zagreb airport after having been delayed at schipol for 3 hours, then again here for a further 7. We have been given no information at any point of when our flight will get here. Customer service were rude and unhelpful when I went to the help desk (which I had to exit the airport and go...

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Domestic Economy Zagreb - Zadar

Helpful?
Thank Simon M
Manly, Australia
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW

We checked in and our luggage was tagged. Shortly we were informed the flight was cancelled and we need to recover our luggage and re-book another flight. We were not given any reason but it appeared the flight was insufficiently full. The queue to re-book was short but took over an hour as many people had connecting flights which they...

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Domestic Economy Dubrovnik - Zagreb

Helpful?
Thank Clive S
Goa, India
Level 6 Contributor
475 reviews
182 helpful votes
Reviewed 1 week ago
NEW

A one hour 15 minutes flight which was delayed by an hour and a half. We boarded the tiny aircraft which doesn't even have enough space in the overhead for a stroller even in Business class. So we had to leave our hand luggage at the entrance of the aircraft. Welcome was good. After take off the toilet started leaking...

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Domestic Business Class Zagreb - Dubrovnik

Helpful?
Thank JeromeMarrel
Isle of Man, United Kingdom
Level 5 Contributor
44 reviews
25 helpful votes
Reviewed 1 week ago

Booked this flight as EasyJet had not yet released their flights and I wanted the trip finalised, however I was not disappointed and would defiantly use this carrier again. Apart from the reasonable price and senior's discount the check in at Gatwick South was open early, fast and efficient, the flight, although delayed by an hour, was comfortable, the cabin...

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Europe Economy London - Split

Helpful?
Thank Peter C
Arlington, United States
Level 2 Contributor
7 reviews
10 helpful votes
Reviewed 1 week ago

Upon flying Croatian Airlines from Zadar to Zagreb, I could not help but notice that there is no difference in seating quality between business and economy classes which beckons the question, why pay more? Extra bag of pretzels? Plane looks outdated, and service could use some work. Such a beautiful country deserves a better-run airline. Lufthansa, here I come!

Domestic Business Class Zadar - Zagreb
Helpful?
Thank E5601LCjoser
Paris
Level 5 Contributor
97 reviews
107 helpful votes
Reviewed 1 week ago

What a joke. Consistent with the majority of other reviewers the common element with this airline is delay. We arrived to go back to Paris and after negotiating the third world queue, was chastised by the ground crew member over a minor weight issue. She had the personality of someone rejected by the old Soviet time Aeroflot for being too...

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Europe Economy Split - Paris

Helpful?
1 Thank Leftbanker
Lisbon, Portugal
Level 4 Contributor
48 reviews
12 helpful votes
Reviewed 2 weeks ago

The flight was almost three hours late, and the company never told us anything, never asked we needed something and never justified the delay. In Lisbon, they didn'T know anything either and it was comunicated they had lost its the plane (terrifying for family waiting).

Europe Economy Zagreb - Lisbon
Helpful?
Thank cati134
singapore
Level 5 Contributor
81 reviews
40 helpful votes
Reviewed 2 weeks ago via mobile

Our flight from Dubrovnik to Frankfurt was delayed for 2 hours because of a thunderstorm in Frankfurt. It was just unsafe to fly over Germany. Everyone headed to the counter and was asking for help. We panicked because our connecting flight was to leave Frankfurt in 2.5hrs. The ground staff was so nice and professional. They not only spoke to...

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Europe Business Class Dubrovnik - Frankfurt

Helpful?
Thank uozo2000
New Milton, United Kingdom
Level 6 Contributor
115 reviews
35 helpful votes
Reviewed 2 weeks ago

This did not begin well with a delay of over two hours and no explanation at Split airport other than that the incoming plane was late. However, once on board the cabin crew were unfussy and efficient. we were provided with snacks and drinks (unlike BA now!!!) which were served wquickly and efficiently. All in all, a good in-flight experience.

Europe Economy Split - London
Helpful?
Thank Philip L
Split, Croatia
2 reviews
Reviewed 2 weeks ago via mobile

Well we left London on Croatian Airlines to Zagreb late. Although not very late but late enough to not be able to have dinner. So some weeks later here I am in Zagreb and guess what our flight back to London delayed by 2 1/2 hours so far. Who knows if longer. No announcement, no information to let you know....

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Europe Economy Zagreb - London

Helpful?
Thank 890lk2018
See travel tips for airlines
“Be prepared for Croatia Airlines to cancel your flight”
948clives, 15 Jul 2018 | Read review
“Do not book business class, and save your money. Better yet, fly Lufthansa.”
E5601LCjoser, 7 Jul 2018 | Read review
“Book on another airline instead”
Leftbanker, 4 Jul 2018 | Read review
“Avoid the supposedly dirct flight to Split from LHR as it doesnt happen. By the time they tell you this, you will have booked your holiday.”
130gerryp, 6 Jun 2018 | Read review
“Just sit and enjoy :)”
J265DXisabelp, 5 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Croatia Airlines
The country's state-owned flag carrier, Croatia Airlines (OU) is headquartered near Zagreb and operates from a hub at Zagreb International Airport (ZAG). The airline has also designated Dubrovnik Airport (DBV) and Split Airport (SPU) as focus cities. Passengers can fly to more than 25 destinations, including eight locations within Croatia. International destinations include points in Austria, Belgium, Bosnia and Herzegovina, Denmark, France, Germany, Greece, Ireland, Israel, Italy, Kosovo, Macedonia, the Netherlands, Norway, Serbia, Spain, Switzerland and the United Kingdom. Croatia Airlines, with is part of the Star Alliance, has codesharing agreements with more than a dozen airlines.
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