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Cubana de Aviacion


821 reviews
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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821 Reviews from our TripAdvisor Community

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821 reviews from our community

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Showing 288: English reviews
Richmond Hill, Canada
Level 6 Contributor
394 reviews
237 helpful votes
Reviewed 2 weeks ago via mobile

Over six months to answer a complaint letter sent to the Cubans shill in Canada, Hola Sun. Complete waste of time. Old planes, broken seats, crappy service, indolent staff and terrible food. No one knows anything and they obviously don’t care. Never feels safe and they will never see me again. I understand that Hola Sun switched to Air Transat...

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Caribbean Economy Toronto - Santiago de Cuba

Helpful?
Thank Veganguy
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 4 weeks ago

Our flight was due to depart from Havana at 11 am on 28th April but after sitting at the airport for over an hour after departure were told that the flight was cancelled. As an alternative we then put on a coach at 230pm for a twelve hour ride to Holguin, where we were staying. We have made several attempts...

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Domestic Economy Havana - Holguin

Helpful?
Thank Steve060461
Toronto, Canada
1 review
Reviewed September 10, 2018

After the crash they cancelled ll flights with this company days later. We were told that our return flight from Cuba was cancalled and they offered us an extra day. on our 6th day someone left a note on our door saying our flight was reschedule to leave in the morning. We tried contacting HOLA sun and they blamed Cubana...

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Caribbean Economy Toronto - Varadero

Helpful?
Thank valr0driguez
Eugenia, Canada
Level 3 Contributor
9 reviews
20 helpful votes
Reviewed August 27, 2018

Please bring back cubana from Toronto to Santiago de Cuba this is the best airline . I have travelled on this airline for the last 6 yrs and never had any problems . The service is great and so convenient.

Caribbean Business Class Toronto - Santiago de Cuba
Helpful?
Thank ladynelson
Bobcaygeon, Canada
Level 5 Contributor
85 reviews
53 helpful votes
Reviewed August 3, 2018

we were stuck in the airport when our flight was delayed. The board advised a 45 minute delay. No agents were present for an additional information. No announcements, no staff to be found ( and this is a small airport). People travelling with children were worried about having enough food/diapers etc. Many people had no CUCs left. The delay took...

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International Economy Cayo Coco - Toronto

Helpful?
Thank Gord B
Kitchener, Canada
Level 3 Contributor
14 reviews
8 helpful votes
Reviewed July 31, 2018

Avoid at all costs! They simply forgot to attach a tag to my bag and left my luggage in Toronto, never delivered it to Cuba in spite of the report submitted the same day. We spent our vacation without anything on a small island (Cayo Largo) where you can't buy much. Fortunately I was able to recover my bag in...

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Caribbean Economy Toronto - Cayo Largo

Helpful?
Thank Kostik K
1 review
Reviewed July 30, 2018 via mobile

I have to travel every 4 month ,to see my ill mother, and thanks to cubana airlines, I'm able to afford it, also the baggage allowance its the best,I always enconter good service at the airport in Toronto ( great people ) on the plane and lately also in Cuba, I'm not been paid to review this airline, I think...

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Caribbean Economy Toronto - Varadero

Helpful?
Thank Iris M
Level 2 Contributor
5 reviews
Reviewed July 26, 2018

I have flown with Cubana airlines on several occasions. They are cheap compared to North American carriers. However, pilots seem to enjoy scaring passengers with unnecessary maneuvers during landing. Cubana is also notorious for delays and don't seem to care much about making changes.

Caribbean Economy Toronto - Santiago de Cuba
Helpful?
Thank Mohamad M
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed July 22, 2018 via mobile

I booked my trip from Toronto to Cayo Coco in April to fly in July. I checked several times until the day before for the flight confirmation and it was successful.Got to the airport 3 hours early and saw that time passed on and no one from Cubana Airlines showed up. Desperate I tried to look for someone who would...

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Caribbean Economy Toronto - Cayo Coco

Helpful?
Thank Macarena C
hong kong
Level 6 Contributor
801 reviews
143 helpful votes
Reviewed July 21, 2018

convenience but a bit pricey. so raw & basic while check in so that take time to finish it. and got delay an hour but acceptable.

Domestic Economy Havana - Santiago de Cuba
Helpful?
Thank iamface
See travel tips for airlines
“avoid even if the price is cheaper - you will pay in the end”
GordB_13, 3 Aug 2018 | Read review
“Do not use.”
kostikk, 31 Jul 2018 | Read review
“If you really want to travel to destinations not served by other carriers”
200mohamadm, 26 Jul 2018 | Read review
“Never use this airline, take a cab.”
richardsU8706ST, 8 May 2018 | Read review
“Download music to listen to, or bring a book to read w you, because no inflight entertainment existed on the flight I took!”
338isaacy, 2 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Cubana de Aviacion
Cubana de Aviacion (CU) is Cuba's national airline as well as the country's largest carrier. It operates from a hub at Havana's José Martí International Airport (HAV), and has designated Antonio Maceo Airport (SCU), Juan Gualberto Gómez Airport (VRA) and Frank País Airport (HOG) as focus cities. The airline flies to about 20 destinations, including eight domestic airports, as well as destinations in Argentina, Canada, Colombia, Costa Rica, the Dominican Republic, France, Mexico, Spain and Venezuela. Cubana also has codeshare arrangements with six other carriers.
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