We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo

Cubana de Aviacion

Overview
2.5922 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Cubana de Aviacion

Airline Summary

Cubana de Aviacion (CU) is Cuba's national airline as well as the country's largest carrier. It operates from a hub at Havana's José Martí International Airport (HAV), and has designated Antonio Maceo Airport (SCU), Juan Gualberto Gómez Airport (VRA) and Frank País Airport (HOG) as focus cities. The airline flies to about 20 destinations, including eight domestic airports, as well as destinations in Argentina, Canada, Colombia, Costa Rica, the Dominican Republic, France, Mexico, Spain and Venezuela. Cubana also has codeshare arrangements with six other carriers.
Read more
922Reviews
204Photos
99Tips
Traveller rating
  • 74
  • 200
  • 194
  • 158
  • 296
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
avatar-image
DVirgoe wrote a review Sep 2019
Sudbury, Canada9 contributions
Toronto - Varadero
Caribbean
Economy
My wife and I booked quite in advance as we wanted the dates specifically but also the flight times were exactly what we required as we live six hours from the Toronto airport. A couple of months later we get an email stating our flight time had changed. We already had booked a hotel before the flight as we have a long drive an due it was an early morning flight. Now the flight was later in the day and arriving back home late about 12:15am. So now we needed to book a hotel when we arrived back to get some sleep for the long drive home. Our initial booking was on points and we lost those points value. When it came time to leave Cuba, the bus did not show up and we were told by the front desk it was delayed. It was getting closer and closer to out flight departure but no one from Cubana Air was there to let us know anything. We were quite worried we would miss our flight. As it turned out, there was a bad snow storm in Toronto and every airline was on hold, but we did not know this until the bus finally hours after we should have been picked up got us to the airport and saw we were not the only ones. I know it is not their fault it snowed, however it would have been nice if a representative had allayed our concerns. This was not April 2019 but April 2018.
Read more
Date of travel: April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Elad D wrote a review Jul 2019
Jerusalem, Israel39 contributions
Santiago de Cuba - Havana
Domestic
Economy
But it turned out they are working hard to improve their rating and be a viable company for the endless stream of tourists that arrive Cuba. I met tourists that preferred driving 14hrs by bus instead of taking a 2hrs flught due to bad experience with Cuban - it just tells you what a bad impression people had with this company. Our flight departured on time, and the crew was polite and helpful.
Read more
Date of travel: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
SuZQ0420 wrote a review Jul 2019
San Francisco, California112 contributions
Cayo Coco - Havana
Domestic
Economy
We bought our tickets through CubaTour for a Saturday afternoon flight. We were told to check in at the hotel desk to see if our flight was delayed (which is very common). The flight was moved from 12:30 to 2:05. We were told to get to the airport by noon. We sat until 5pm and were then told the flight was cancelled. They put us on a tourist bus and told us the trip to Havana would take 8 hours. We got into Havana at 1am and they were putting us on another bus to take us to a hotel (I think). Nobody spoke english or spoke spanish slowly so that we could understand what was happening which was frustrating. I would not recommend booking flights with this airline. It is common for delays and for flights to be cancelled due to mechanical issues.
Read more
Date of travel: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
CJThom79 wrote a review Jun 2019
Seattle, Washington71 contributions
Santiago de Cuba - Havana
Domestic
Economy
My wife and I spent three weeks wandering Cuba and, overall, had a wonderful time filled with exceptional experiences... our flight with Cubana Airlines was not one of those experiences. If it were only the close to two hour delay we experienced (apparently this is a regular occurrence with Flight 205, Santiago to Habana), then I wouldn't be writing this negative review. The fact that they detained us and all their other delayed customers in a very hot, stuffy room with no air conditioning or fans... I'd be willing to let that slide. Even having to wait an extra hour at the baggage carousel for our checked bags wouldn't have inspired me... but after discovering that items had been stolen from both my bag & my wife's is when my real issue began. I personally picked up both my backpack & my wife's and carried them myself to our waiting taxi. I put them in the trunk of our taxi, where they stayed until we arrived at our destination. I was present when our driver opened his trunk & I then picked up both bags and carried them to our room, no one else touched our bags as soon as they were back in our custody and when we arrived in our room and began unpacking I we discovered items missing. All the items just so happened to be in the most easily accessed compartments of our bags. Unless our driver had someone hiding in his trunk then the theft had to have occurred while our bags were in Cubana Airline's custody. The next morning I contacted Cuba Travel Services (who we booked our tickets through) and they told me to send an email as soon as I got home, which I did. The folks at Cuba Travel Services were responsive and helpful, I believe they did all they could do, but an cannot offer any similar compliments for Cubana Airlines. After filing our theft claim we didn't hear back from Cubana Airlines for over a month at which point they explained that since I didn't file a claim at the airport in Havana, they weren't willing to do anything. I found this response unsatisfactory and absurd for a number of reasons, one being that there would be no reason for me to unpack our bags at the baggage carousel, so how could I possibly discover that we had items missing? Cubana Airlines only reached out to Cuba Travel Services, they made no effort to contact me directly, they have offered no compensation for the theft nor have they truly expressed any regret or apologies. They don't even seem concerned that they have employees handling customer's bags and stealing items while in their custody. I have almost nothing but wonderful things to say about Cuba and its people, but I have no love for Cubana AIrlines and while we plan to return to Cuba we do not plan to fly with Cubana again.
Read more
Date of travel: April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Aleksandar S wrote a review Mar 2019
31 contributions
Varadero - Cayo Largo
Domestic
Economy
Very nice expiriance in old but safe embarer 110 plane. The flight was 40min long. The plane fly's at low attitude so you can see Cuba's beautifull nature
Read more
Date of travel: March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
Boarding the Antonov-AN158 at Havana
1 Helpful vote
avatar-image
interior del avion
1 Helpful vote
avatar-image
2 Helpful votes
avatar-image
EMB110
2 Helpful votes
avatar-image
1 Helpful vote
PreviousNext
123456
avatar-image
John P wrote a tip Nov 2018
"Dont worry, get back in another"
avatar-image
Bobman wrote a tip Aug 2018
"avoid even if the price is cheaper - you will pay in the end"
avatar-image
Kostya K wrote a tip Jul 2018
"Do not use."
avatar-image
Mohamad M wrote a tip Jul 2018
"If you really want to travel to destinations not served by other carriers"
avatar-image
Richard S wrote a tip May 2018
"Never use this airline, take a cab."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Cubana de Aviacion