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Delta Air Lines

62,249 reviews
Headquarters: 1030 Delta Blvd, Atlanta, GA 30354
Overview
4.062,249 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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About Delta Air Lines

Airline Alliance

SkyTeam
Headquarters: 1030 Delta Blvd, Atlanta, GA 30354

Airline Summary

One of the oldest and largest airlines, Atlanta-based Delta Air Lines (IATA: DL; ICAO: DAL) operates non-stop flights to more than 330 destinations in 64 countries and six continents. The airline, which is a founding member of the SkyTeam alliance, has 10 domestic US hubs, as well as international hubs in Amsterdam, Paris and Tokyo. Regional flights operate under the Delta Connection brand name. Delta's fleet of aircraft feature a variety of cabin configurations that include Delta One (the airline's long-haul international Business Class), First Class (domestic flights), Business Class (international flights to the Caribbean), Delta Comfort+ (Premium Economy Class), Main Cabin (Economy Class) and Basic Economy (a pared-down version of Main Cabin).
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62249Reviews
7819Photos
100Tips
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M T wrote a review Today
2 contributions
Orlando - Buffalo
Domestic
Like other American internal airlines, they don't do the least effort to facilitate or accelerate the secondary checking process for people like me. I almost lost my first flight. My second flight was missed because of poor announcement. We landed at one terminal and the connection flight was in another. They kept paging my name but I had no idea where they were as the screens did not show anything!!!!!!! Last but not least, my bag was left in their office for hours and I had to wait for another hour for someone to walk by slowly and give me my bag at 1:00 in the morning! Altogether, worst experience ever.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Deborah F wrote a review Yesterday
New York City, New York2 contributions
New York City - Catania
International
I have not even flown on ITA Italian Airline and I can only tell you to AVOID THIS AIR LINE. My initial experience with ITA does not give me any confidence in their ability to treat customers with care. From the time I purchased my tickets, 3 months ago they have changed my tickets 3 times including changing my ticket 24 3/4 hr before my flight is set to depart. Each time they changed my ticket it has not been for the better. This latest extends my trip with a 4 hr layover verses a 2 hr layover on my original ticket. Contacting customer service is a harrowing experience. After staying on hold for over an hour customer service tells me that the airline has the right to change your ticket. Well customers have rights too. ITA Italian AirLines dies not care. If you're going to Sicily take Lufthansa. You may pay a bit more but at least they care about their passengers and customers.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lee I wrote a review Yesterday
Mount Holly, New Jersey1 contribution
Dallas - Puerto Vallarta
Mexico
If I could leave zero stars I would!!!! We had a flight credit since the pandemic and the manager Jackie from Tampa told me the flight credit does not expire until 4/24/2024. However when calling today to book our family vacation that is much needed, the rep told us the tickets expired in 4/4/20204 and they would not honor our flight credit. We are out a total of $1,650 and we have contacted our lawyer to find out the best way to proceed. Beware, do not fly with delta airlines they are thieves!!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Iffat S wrote a review Yesterday
1 contribution
Jackson - Daytona Beach
Domestic
Experience did not go well. Air hostess yelled at me for leaving the overhead luggage cabinet open. She was coming backward and I did not want to get stuck behind her with tea trolley, so I sat down. She was very rude" If you opened it, you were supposed to close that". 2nd thing, the staff mishandled my luggage handcarry and broke wheel. If they take responsibility of your luggage, should not throw stuff around carelessly. I have no one to blame. It was so hard to drag that heavy handcarry after I got my luggage from luggage claim area. If I have choice, I would not take this airline. I travel every month and route I travel, its very hard to find flight with other airlines. They should train their staff better. Their business is because of customers and staff gets paid because of customers .
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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OnAir56656983913 wrote a review Yesterday
Miami, Florida1 contribution
Miami - El Paso
Domestic
I wish I had read the reviews before booking the flight, I paid four times more than economy class and received the same service, or possibly worse. Forget about VIP lounge Services. To access it, they force you to acquire a credit card from your airline. I don't recommend them at all
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Camera destroyed.
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Deborah F wrote a tip Yesterday
"Choose another air line. "
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Departure276558 wrote a tip Apr 13
"Stay away from Delta. "
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Tusi wrote a tip Apr 13
"You can arrange and communicate everything with Delta !"
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Jason C wrote a tip Apr 12
"Don't fly Delta, Air Alaska seems to be the only domestic US airline that isn't a complete mess."
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Thomas K wrote a tip Apr 12
"Don't book delta bit of advice "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: C$40
2th checked bag: C$54
3th checked bag: C$202
4th checked bag: C$270
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: C$40
2th checked bag: C$67
3th checked bag: C$202
4th checked bag: C$270
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: C$40
2th checked bag: C$74
3th checked bag: C$243
4th checked bag: C$270
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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