EGYPTAIR

Headquarters: Administerial Complex, South Building 2nd Floor, Cairo Egypt 11771

011 20 90070000

Website

3.05,102 reviews

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About EGYPTAIR

Airline Alliance

Star Alliance

Airline Summary

A member of the Star Alliance, Egyptair (MS) is the flag carrier of Egypt. It operates from a hub at Cairo International Airport (CAI), and has designated Borg El Arab Airport (HBE), 2Hurghada International Airport (HRG), Luxor International Airport (LXR) and Sharm el-Sheikh International Airport (SSH) as focus cities. Passengers can fly Egyptair non-stop to more than 75 destinations in Africa, Europe, Asia, the Middle East and North America. The airline also has codeshare agreements with about 20 other airlines. Its planes feature both two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations.

3.0

5,102

Excellent

1,003

Very good

1,287

Average

904

Poor

465

Terrible

1,443

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Mark B

1 contribution

You risk losing your luggages

Cairo - AccraAfrica

Got to our destination and our luggage's were left behind in Egypt without any prior notice. No proper communication on this.

Date of travel: January 2025

Written January 17, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Moon Soon

Vietnam

7 contributions

Crappy airline!

New Delhi - CairoInternational

I have to cancel flight because of Egypt air change date of depature and arrival. For first, they sent email change date from 25 to 26 Jan from Del to Cai. Them i email them any change for turnback flight as MS973. They did not feedback. Then I have to change my another flight from Vietnam to Del. When i changed successfully, 3 days after, they sent email said another fligh MS 973 said MS 973 change from 30 to 31 Jan! So Annoyed then i delete them. I have to pay many fees for changing our tickets from other flights caused their irresponsiblility. Now waiting refund. any advice how long they refund? So crazy tor international flight!

Date of travel: January 2025

Customer service

Value for money

Written January 17, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

tropitelDahabOasis

3 contributions

The worst ever

Cairo - Sharm El SheikhDomestic

The worst airline ever. Delays for more than 5 hours specially for tourist destinations and people are going there just to spend the weekend. It is always irresponsible behavior from the national airline of a big country like egypt . I never ever recommend this airline .

Date of travel: January 2025

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Written January 17, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

CMJ

Sydney, Australia

116 contributions

Avoid using this incompetent airline

Sharm El Sheikh - CairoDomestic

Our experience with Egypt Air was nothing short of appalling. Due to a flight delay of over 2.5 hours, we missed our connecting flight and had to spend over $2500 on alternative flights to Bali via Doha, not to mention losing 36 hours of our holiday. The airline claimed the delay was due to "technical issues," but after researching previous flights on the same route, it’s clear this is a recurring problem—a reflection of the consistently poor service provided by Egypt Air. The service we received both on the ground and in the air was disgraceful. The ground staff in Sharm and Cairo were rude and unhelpful, refusing to assist us when we needed help the most. Despite assurances from the flight attendant that we would be met with assistance upon landing, this was a blatant lie. No one was there to help us, leaving us stranded and scrambling to make alternative arrangements. To add insult to injury, the airline’s compensation offer—a 15% discount on future flights—is completely unacceptable and worthless to us, as we live in Australia and have no plans to fly with Egypt Air again. This experience has been one of the worst in all our years of travelling. We feel let down, frustrated, and deeply disappointed. I strongly urge others to think twice before booking with Egypt Air to avoid the stress, financial loss, and outright disregard for customer care that we experienced.

Date of travel: January 2025

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Written January 16, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ceri T

Norwich, United Kingdom

332 contributions

Horrendous - never again

London - CairoInternational

The airline, Egyptair, was very outdated for both there and back. The food I couldn’t eat as it was spicy chicken or beef. My partner didn’t eat it on the way back as it was unpleasant. We were only offered two drinks on a 5hr flights on the way there. On the journey back we were offered one drink as apparently, they said you had to go to the back of the plane to get a drink if you wanted one. This should have been made aware to passengers. The plane is dirty, there was a sticky sweet of some kind stuck on my seat, so I had to use the inflight emergency card to sit on to protect my clothing. It’s a grubby plane to say the least and the staff aren’t very good with their English and consistently looked miserable if you ever saw them. There was no AC on the outbound flight and the TV didn’t work properly, making a 5hour flight very uncomfortable. On the way back someone had ‘been very poorly’ in one of the toilets and the staff did clean it but not with bleach or sanitiser so I was worried to use it, having already spent a week in on the boat in my cabin poorly. My partner just held it in as he didn’t want to risk it. As a result of no food on the plane outbound I last ate at 12pm on the day of departure, the flight left at 2pm and I didn’t eat until the following day as we didn’t get to our hotel until gone midnight. Let alone have adequate fluids, and after the heat I felt extremely unwell.

Date of travel: November 2024

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Written January 15, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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