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Emirates


23,301 Reviews
Headquarters: PO Box 686, Dubai United Arab Emirates +971-600-555555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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23,301 Reviews from our TripAdvisor Community

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23,301 reviews from our community

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Showing 14,260: English reviews
Antwerp, Belgium
Level 6 Contributor
132 reviews
23 helpful votes
Reviewed today
NEW
via mobile

This was my first flight with Emirates Airline but definitely will not be my last. Booking online was extremely easy. Their website is easy to navigate and makes putting in all your needed information simple. Online check-in was a breeze as well as airport baggage check. I cannot say enough about the quick and efficient service. The flight crew was...

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International Economy Brussels - Dubai

Helpful?
Thank Kraea62
Bregenz, Austria
Level 3 Contributor
7 reviews
7 helpful votes
Reviewed today
NEW

We just returned from a family vacation (4 adults, 4 kids - 9/9/6/5 yo) on the Seychelles with Emirates. Flights were okay, but for the last flight segment our family was automatically seated indiviually all over the aircraft (A380). I contacted Emirates asap and they guaranteed me via email that "Emirates will never let a child be seated separately" and...

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International Economy Victoria - Munich

Helpful?
Thank iconaf75
Level 3 Contributor
9 reviews
5 helpful votes
Reviewed today
NEW

If I could score you zero I would. Family flying to Australia on 7th December, today son told he has exam to sit on 20th for his final year of his degree. Speak to CS about changing his flight to the 21st only to be told that will be an extra £800, that is madness as they will resell the...

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International Economy London - Brisbane

Helpful?
Thank Colin W
New York City, New York
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed today
NEW

Supprised at Emirates.. Totally impossible to keep warm as aircraft had a fault with it. Please always carry extra clothing incase this happens the local area felt like 10 degrees Celsius. Supprised a faulty aircraft was allowed to take off.. Very poor 6hr flight arctic conditions. A.

International Economy Dubai - Bangkok
Helpful?
Thank smoky242
Maidenhead, United Kingdom
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

I had not travelled with this airline before but had always heard good reports about them . I had to fly to Australia for an emergency and took the first flight I could. Glad to say I have no doubts that what I had heard was true about this airline. their economy class is good . Seats close but not...

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International Economy London - Adelaide

Helpful?
Thank imcmenamin
Bangkok
Level 6 Contributor
85 reviews
30 helpful votes
Reviewed yesterday
NEW

1st time with Emirates as I got the promotion price BKK to HK. what I like: cleanness, good entertainment offer on board, big legroom (I'm only 153CM tall.) Overall I would give 7 out of 10.

Asia Economy Bangkok - Hong Kong
Helpful?
Thank Ratchada W
Luton, United Kingdom
Level 6 Contributor
820 reviews
782 helpful votes
Reviewed yesterday
NEW

CMB-SIN. Using the Emirates App was quite straight forward for choosing a seat and checking in so it was less of a hassle at the airport as it was a matter of just dropping my luggage off at the bag drop counter. The boarding process was well organised and there was a fairly warm welcome on board, the plane was...

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Southeast Asia Economy Colombo - Singapore

Helpful?
Thank paullegate
1 review
1 helpful vote
Reviewed yesterday
NEW

28 OCT - MRU - DXB The Emirates crew were incredibly attentive and pleasant with every query I had. Best airline food I have ever had and what I loved is that they keep smiling and at any time I could head down the galley and get another drink and they also made a photography moments for us and offers...

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International Economy Mahebourg - Dubai

Helpful?
1 Thank Hans G
New York City, New York
Level 2 Contributor
2 reviews
Reviewed yesterday
NEW

I have used Emirates frequently in all my travels.Best customer service period. Business class is great experience, comes highly recommended . The food and drinks are way better, can't go wrong with a open bar. I mainly use emirates due to the fact that I never experienced rudeness unlike most American airlines. There customer service is great similar to jet...

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International Business Class New York City - Dubai

Helpful?
Thank Sujan D
Castle Combe, United Kingdom
Level 6 Contributor
200 reviews
76 helpful votes
Reviewed 2 days ago
NEW

Having paid a good sum of money for specific seats to help with a problem my wife has, found our paid allocation had been ignored and no refund on both outward flights. On every flight we were given a food menu but in each case our option was no longer available. Seats were reasonably big for economy class but cabin...

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International Economy London - Durban

Helpful?
Thank Middledene
See travel tips for airlines
“Don't book Emirates!”
F5052OLcolinw, 17 Nov 2017 | Read review
“I asked for assistance being over 80 years old and I found the help I was given was good and always with a smile. .”
imcmenamin, 16 Nov 2017 | Read review
“upgrade if you can”
872sujand, 16 Nov 2017 | Read review
“Can not use your rating system which would help other travellers, needs fixing”
Middledene, 15 Nov 2017 | Read review
“Use another airline!”
JacquelynB20, 15 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Emirates
United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
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