Emirates
Overview
4.065,600 reviews
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Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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Check-in and boarding
Food and beverage
About Emirates
Headquarters: PO Box 686, Dubai United Arab Emirates
Airline Summary
United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
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Popular mentions
Ahmedabad - Dubai
International
Namaste Sir, Today while we reached Ahmedabad airport, we inquired if business class seats are available and Ms Anjali Maheshwari from counter number 24 shared that it’s available and she gave took print of the payment voucher based on which we were supposed to make payment. Amount approx 91000.00 Meanwhile they asked us to shuffle some weight from one bag to another. Immediately I shared that we shall release the payment of the upgrade immediately. Ms Anjali Maheshwari & Mr Ashwin Rajput shared that our seats in business class is confirmed and reserved and once the weight is shuffled from one bag to another, they shall issue business class tickets. We approached in sometime after delivering the luggage at the counter. Now, they handed over to me the payment voucher for making payment. After approaching the counter Mr Yatin Patel shared that the tickets are not available. Moreover, they lacked courtesy. When inquired about Mr Ashwin Rajput, we were not made to speak to him. They knowingly tore the payment voucher they had handed over to me for making payment. Mr Yatin Patel & Ms Maheshwari were not interested in answering to my queries. Rather they kept on irritating us by offering three seats of front row at some additional cost. And they did this for almost 7-8 times. May be, emirates airlines seems to be giving them more commission on seats rather then ensuring customer satisfaction. We prefer Emirates airlines over other airlines for the brand name it possesses and not for the value system which we believe must be in place. Had I invested in emirates airlines, I would surely have sold my shares today looking to the quality of experience I had. The team lacked basic courtesy, politeness & ability to understand their customer. For me it’s important because I was desirous of gifting the business class seat to my daughter who is going to london for her further education. This seat had an emotional value which got tarnished. I am sure Emirates team shall work upon this and keep the brand name it possesses, which seems unlikely looking to the non promising qualities of their team. May you improve and upgrade systems first and then seats so that customer meets their expectations of experience from emirates. This experience shall always be remembered. Regards, Chandraprakash Doshi +91-9824045351…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Melbourne - London
International
I had been told Emirates was a great line to fly with - what a mistake to choose them! The service from the air stewards was hit and miss, especially during meal times, with some stewards offering customers choices of snacks and others just handing out whatever they felt like doing. Then to make matters worse, on the return flight one of our suitcases was damaged. Eight months later and I am still waiting for compensation.…
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Seattle - Dubai
International
I flew from Seattle to Dubai on 09/08/2024 in business class. While the flight itself and the food were excellent, my overall experience was significantly diminished by the conduct of the cabin staffs. The male flight attendant serving my section displayed a consistently cold and unfriendly attitude, which, though unpleasant, I could tolerate. However, his actions during the flight were unprofessional and rude. On multiple occasions, he kicked my feet without offering any apology, which was already unsettling. What was most concerning, though, was how he handled the mattress storage. For some reason, they had stored a mattress in the overhead bin right above my seat. Throughout the flight, he would repeatedly access the bin, even while I was seated, leaving it open for extended periods. At one point, he spent approximately five minutes retrieving the mattress and installing it on various seats around the plane, all while keeping the bin open. This not only prevented me from accessing the bathroom, but also made me feel like I was sitting in a storage closet, as though my comfort and experience were secondary to their operational needs. The level of unprofessionalism and disregard for passenger comfort was truly disappointing. I strongly suggest Emirates revisits its staff training to ensure higher standards of professionalism and basic courtesy.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Dubai - Johannesburg
International
The name EMIRATES indicates an Airline of Stature, a heavyweight of high class. I was therefore GREATLY disappointed on my return flight to SA. My previous flight experiences with Emirates rated highly. Flight EK763, from Dubai to SA on 9 Sept 2024 was relentlessly nerve-grating. The female staff was childish, loud, gigggly & notably inexperienced. They did not keep consistent control over passenger-movements during seatbelt on-times. They would look at passengers standing in line for the toilets for lengthy time periods, yet would not go and inform them that toilets were locked by them for a reason. Their personal discussions were clearly audible, with no regard for passengers sleeping in close vicinity. They took long time-outs, and one stewardess was singing her latest favorite, and running in the aisle as the end of the flight neared with much left to do. I have always respected the professionalism and polite firmness with which flight attendants conduct themselves to enrich the passenger's flight experience....but this showed a new casual approach to flying high. Sad, because the old style was impressive and commanded admiration, respect and carried forth dignity.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Accra - Charlottetown
International
I was overcharged for a baggage and tried getting a refund while on transit till date and nothing has been done about it. Also, my seat was very uncomfortable.
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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W trakcie lotu podano dwa posiłki . To drugi z nich z daniem na ciepło do wyboru i wieloma dodatkami .
Kolejna nieznana mi wódka Belvedere. 3 litrowa butelka za ponad 200$.
Damaged suitcase
Bon vol belle prestation durant le.vol Paris dubai
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Travelograph Partsunknown wrote a tip Sep 7
"Try Qatar or Turkish before Emirates. We use all a lot. Emirates standard is getting lower day by day"
Guide35907900956 wrote a tip Sep 3
"Please check your carry-on weight, 7kg allowed with additional 7kg when you have laptop in that bag. Else, Emirates would charge hefty fee."
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