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Ethiopian Airlines


2,205 Reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia +251-116656666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,205 Reviews from our TripAdvisor Community

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2,205 reviews from our community

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Showing 1,513: English reviews
Level 4 Contributor
20 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I got the ticket from another company and they had combined flight with Ethiopian airlines from Frankfurt to Addis. It was worst experience i had. Plane was very confortable but stuff were very rude and service was very bad. Normally very first person you see when you enter a plane smiles and welcomes you, when we get in the plane,...

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International Economy Frankfurt - Addis Ababa

Helpful?
Thank Burcu S
Level 1 Contributor
2 reviews
Reviewed yesterday
NEW

service ,food and interaction with the staff was excellent, its make me to come back again to travel with Ethiopin airlines

International Economy Tel Aviv - Zanzibar Island
Helpful?
Thank Mohamed G
Level 4 Contributor
32 reviews
16 helpful votes
Reviewed 2 days ago
NEW

Although getting in touch with the airlines was not easy, nor did they answer my emails, the actual flight was very pleasant. The plane was modern, although well-travelled. What impressed us mostly was: the incredible service supplied by the flight attendants who were constantly busy serving travellers, and keeping the bathrooms clean--yes you heard right. On most domestic flights, especially...

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International Economy Toronto - Kilimanjaro National Park

Helpful?
1 Thank Ellen B
Lushoto
Level 5 Contributor
37 reviews
13 helpful votes
Reviewed 2 days ago
NEW

We got the smallest plane, which made us to fly 3 and a half hours instead of one and a half. Suppose the were not enough passengers for a bigger plane. So everything was very limited space for handluggage, legs etc. No entertainment. The food was ok, the staff where friendly.

Africa Economy Addis Ababa - Dar es Salaam
Helpful?
Thank rafiki-tz
Sweden
Level 6 Contributor
160 reviews
50 helpful votes
Reviewed 4 days ago
NEW

Flying economy class nowadays is no pleasure anymore, regardless of airline. Food and service on board Ethiopian Airlines was OK. Choice of entertainment a bit outdated. All flights were on time and luggage handled correctly in spite of several transfers. The bad thing about Ethiopian Airlines is the stop in Addis. The airport is overcrowded and very few available chairs...

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International Economy Stockholm - Kilimanjaro National Park

Helpful?
1 Thank Marthinsen
London, United Kingdom
Level 4 Contributor
27 reviews
7 helpful votes
Reviewed 4 days ago
NEW

We travelled with Ethiopian Airlines from Stockholm to Cape Town via Addis Ababa. The flight was reasonably priced and the onboard cabin was great. A modern 787 and 777 interior with fully flat bed on both flights. The transit at Addis Ababa leaves a lot to be desired but was only just over an hour so not too bad. However...

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International Business Class Stockholm - Cape Town Central

Helpful?
1 Thank Sean O
Austria
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

What lovely stewardesses welcomed us aboard the two aeroplanes. Vienna to ADDIS and then ADDIS to Johannesburg. We did not need to wait 2 hours after take off to get a drink. We were hardly in the air when the trolley started rolling. Warm friendly smiles attended to the whims of some unfriendly passengers. 👍👍Ethiopian airlines.

International Economy Vienna - Johannesburg
Helpful?
1 Thank WillyAfrika
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 1 week ago

First, the flight was an hour late, meaning we had to run to catch the connecting flight which was about to leave by the time we boarded. The in flight crew was good, keep it up. The plane from Addis to Lagos was big and hot inside, I guess it made it a bit hard for the crew to coordinate....

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Africa Economy Nairobi - Lagos

Helpful?
1 Thank Ruthey A
Sydney, Australia
Level 6 Contributor
117 reviews
46 helpful votes
Reviewed 1 week ago

By and large the flight was fine. The plane although 1 787 Dream liner was not as comfortable as other airlines using same plane. It felt a bit crowded ion its configuration. The staff were friendly and nice but slow in coming for service.

Africa Economy Addis Ababa - Lome
Helpful?
1 Thank DanielB56
Kongsberg Municipality, Norway
1 review
1 helpful vote
Reviewed 1 week ago

Excellent price performance and experience. Service was great, all flights on time and food was above airline average. We will travel with Ethiopian Airlines again.

International Economy Oslo - Cape Town Central
Helpful?
1 Thank GryHL
See travel tips for airlines
“Book well in advance, phone the airlines for any accommodations-not email, have patience with explaining what you want.”
380ellenb, 16 Feb 2018 | Read review
“request seating in the rear and you may have extra space for yourself”
Mooncake1969, 11 Feb 2018 | Read review
“Fly business class, although ET needs to improve their service in this category.”
EdithD31, 10 Feb 2018 | Read review
“row 6, but beware parents with children are also given this row.”
kdgarlipp, 9 Feb 2018 | Read review
“Be sure travel documents for children not related to you are in order”
jillfE4357QH, 8 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).
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