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Ethiopian Airlines


2,860 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,860 Reviews from our TripAdvisor Community

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2,860 reviews from our community

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Showing 1,951: English reviews
Taunton
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed today
NEW
via mobile

I have always had a great service from Ethiopian airlines and the most supportive and positive interaction with their staff. However, they own half of Malawian airlines and they have been absolutely appalling. The staff at the airport working for Ethiopian airlines refused to support us whatsoever when we were stuck with an overbooked flight and left passengers clueless, without...

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Africa Economy Cape Town Central - Blantyre

Helpful?
Thank Noelle229818
A TripAdvisor Member
Reviewed today
NEW
via mobile

After waiting 4 hours on the tarmac (we kept being told we will know more in 1/2 an hour and then heard nothing for over an hour) they told us it was cancelled. They then served us supper (I assume so they didn’t have to give us meal vouchers) but all we wanted at 1am was to find somewhere to...

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International Economy London - Gaborone

Helpful?
Thank A TripAdvisor Member
1 review
Reviewed yesterday
NEW
via mobile

Since it is the only airline that flies in Ethiopia, they dont care about customer satisfaction. They monopolize the domestic flights, have horrefic customer service. But we dont have a chice other than being abused by this bulls*t airline.

Domestic Economy Addis Ababa - Mek'ele
Helpful?
Thank yitbarek a
Whangarei, New Zealand
Level 6 Contributor
189 reviews
41 helpful votes
Reviewed yesterday
NEW
via mobile

I took two connecting flights with Ethiopian airlines Entebbe, Uganda to Adis Ababa, the AA to Frankfurt Business class. The crew were very friendly on both flights, attentive and bent over backwards to accomodate any small requests; yes I know it’s business class and that what they do, this went beyond that. The food was local food, although with a...

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International Business Class Entebbe - Frankfurt

Helpful?
Thank ScampinIzzy
Cape Town Central, South Africa
Level 5 Contributor
88 reviews
21 helpful votes
Reviewed 2 days ago
NEW

I was skeptical but the price was right. the plane on both legs of the flight was a Boeing 777, the one was almost brand new the other was quite shabby. The selection of movies was not great and the food was quite edible. I'd use them again if the price was right and the connection was convenient but if...

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International Economy Cape Town Central - Vienna

Helpful?
Thank timefly
Addis Ababa, Ethiopia
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

This airline is one of the best airline in Africa and the flight starts on time I checked there is any delay like other airlines.

International Economy Addis Ababa - Mumbai
Helpful?
Thank dawit2018
South Africa
Level 6 Contributor
102 reviews
13 helpful votes
Reviewed 3 days ago
NEW
via mobile

After the 3 flights to get to LA we never imagined they could get worse and they did! So not even something as basic as ice! Yes two flights without even ice. A drinks selection they was just bad! Climate control that didn't seem to work properly. Now a total of 5 international flights of theirs that were delayed !...

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International Economy Los Angeles - Cape Town Central

Helpful?
Thank Grant S
Lusaka, Zambia
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 3 days ago
NEW

The Lusaka - Addis Ababa sector was horrendous in non-reclining seats next to the toilets on a long flight via Harare. However, the airline redeemed itself with the flights and from Israel.

International Economy Lusaka - Tel Aviv
Helpful?
Thank DianeWoodlands1
Durbanville, South Africa
Level 3 Contributor
24 reviews
Reviewed 3 days ago
NEW

The flight to Addis Ababa left Cape Town 45 minutes late. Upon arrival in Addis Ababa we were hustled off to our connecting flight that was due to depart only to find the aircraftt empty and awaiting its passengers. It departed a hour late which meant that our arrival in Delhi was late and messed up our plans. The aircraft...

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International Economy Cape Town Central - New Delhi

Helpful?
Thank BlessedCapeTown
Melbourne, Australia
Level 2 Contributor
4 reviews
Reviewed 4 days ago
NEW

My biggest problem is the Addis Ababa airport, it is NOT up to standard. Our first flight was canceled. No notification/ No explanation. No assistance on the airport as the "Help Desk" was closed. People wondering all over the airport and have no idea which way to go. All of our other flights were delayed. The departures boards lack information...

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Africa Economy Johannesburg - Addis Ababa

Helpful?
Thank Clint F
See travel tips for airlines
“There is no any delay, the flight starts on time very punctual”
dawit2018, 20 Jul 2018 | Read review
“Find option to check in early as the Addis Ababa airport is very busy.”
DianeWoodlands1, 19 Jul 2018 | Read review
“Check other options”
BlessedCapeTown, 19 Jul 2018 | Read review
“Always get to your boarding gates at Addis Airport as quickly as possible.”
ClintF327, 18 Jul 2018 | Read review
“Avoid this airline especially if you require wheelchair assistance”
S1809OMjohna, 16 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).
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