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Ethiopian Airlines


3,547 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,547 Reviews from our TripAdvisor Community

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3,547 reviews from our community

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Showing 2,350: English reviews
Pennsylvania
Level 5 Contributor
15 reviews
Reviewed 2 days ago
NEW
via mobile

Now i can simply say cheap is always expensive, baggage problems, very rude staff and not helpful, alwys delay in time the food not fresh i would never recommend this airline to anyone, you will be disappointed.

Africa Economy Nairobi - Johannesburg
Helpful?
Thank Tanzania E
Sao Paulo, SP
Level 5 Contributor
87 reviews
24 helpful votes
Reviewed 2 days ago
NEW

I was in business class from São Paulo to Adis Abeba and it was a good surprise - very friendly and smiley staff and very acceptable comfort .

International Business Class Sao Paulo - Cairo
Helpful?
Thank Eduardosm729
Plattekloof, South Africa
2 reviews
Reviewed 2 days ago
NEW

We flew business class with Ethiopian Airlines, but the service and experience was the worst ever. The first leg of our trip (Cape Town to Ethiopia) was an older plane which was falling apart, but the worst was when we arrived at the airport in Addis Ababa. Possibly the worst airport in the world. Disorganized and the toilets are very...

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International Business Class Cape Town Central - Barcelona

Helpful?
Thank ISIKHALA
Level 6 Contributor
94 reviews
16 helpful votes
Reviewed 3 days ago
NEW

The connections in Addis are convenient when travelling to East Africa. As for service - satisfactory. As for comfort, passable. Staff - decent enough. Sorry ET - no 5 stars. But have used and will use again.

International Economy Toronto - Dar es Salaam
Helpful?
Thank pharming_48
Accra, Ghana
Level 4 Contributor
25 reviews
12 helpful votes
Reviewed 4 days ago
NEW
via mobile

The beginning of the flight in Accra was ok, with boarding colour-coded and relatively organised. The food was ok as was the service though I would have thought that staff could have brought round more drinks. The flight arrived in Addis on time. Then those of us in transit were in queues waiting to be accommodated overnight for more than...

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Africa Economy Accra - Zanzibar Island

Helpful?
Thank ninachachu
Braintree, United Kingdom
Level 5 Contributor
51 reviews
14 helpful votes
Reviewed 5 days ago
NEW

Plane comfortable and food OK. Price of seats good and our travel company were able to choose our seats before we checked in online which was good. In flight entertainment system was dire as were the uncomfortable headphones. The film kept stopping and I had to start again and then choose 'continue viewing option'. This happened on the flight out...

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International Economy London - Addis Ababa

Helpful?
Thank Mary B
2 reviews
Reviewed 6 days ago
NEW
via mobile

Ethiopian Airlines from DC to Adis Abbaba was a whole new experience. The flight attendants cooked their own dinners. The travelers served themselves out of the kitchen, including food, wine and beer. The seats didn't recline. The outlets to charge electronics did not work. There was no entertainment available. Other travelers from Ethiopia were friendly and seemed used to the...

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International Economy Washington DC - Cape Town Central

Helpful?
Thank Tavie T
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Most airlines now charge for seat selection in advance, unless you have certain level of loyalty points. That’s works if you fly frequently with the same airline or alliance. Going to Zimbabwe I have always flown Emirates as they also fly from Birmingham. Also cheaper too. Not this time, it was cheaper to drive to Heathrow, park and fly with...

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International Economy London - Harare

Helpful?
Thank James D
Pershore, United Kingdom
Level 5 Contributor
73 reviews
66 helpful votes
Reviewed 6 days ago
NEW

All faith in the airline to safely deal with international travel but internal transfers were dysfunctional and unpredictable. Official flight notifications contradict reality, and twice the staff didn’t know what time flights were taking off. Tip....... be very aware, and always double check everything you’re told.

International Economy London - Addis Ababa
Helpful?
Thank Richard H
Oakton, Virginia
Level 4 Contributor
30 reviews
5 helpful votes
Reviewed 1 week ago
NEW

I had an uneventful flight from Addis Ababa to Washington Dulles. The seat was comfortable but it was a bit of a struggle to get it to convert to the flat-bed position. The movie selection was a bit weak but I found a couple that I watched anyway. The food was OK but nothing to get excited about. The flight...

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International Business Class Addis Ababa - Washington DC

Helpful?
Thank Rick S
See travel tips for airlines
“Do your research before travelling with Ethiopian Airlines....”
ISIKHALA, 19 Nov 2018 | Read review
“Choose seats before checking in starts although we could not do this but the agent who booked our flights could”
P5398SQmaryb, 16 Nov 2018 | Read review
“Make sure of the details and then ensure they are right M”
richardhA5348ZZ, 15 Nov 2018 | Read review
“Book as early as you can, choose your seat immediately and get the best choice. Whichever seat you choose there is absolutely no charge.”
ellebarber2018, 14 Nov 2018 | Read review
“Very good value for money”
garydewing, 13 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).

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