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Ethiopian Airlines


3,006 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,006 Reviews from our TripAdvisor Community

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3,006 reviews from our community

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Showing 2,035: English reviews
Level 6 Contributor
192 reviews
48 helpful votes
Reviewed today
NEW
via mobile

I experienced a very comfortable flight with this very prompt and professional airline. The seats are wide and comfortable enough for economy class. On our flight from Johannesburg to Addis Ababa, we had our own personal TVs with headsets with a fairly decent choice of movies, even though they were not necessarily the most recent blockbusters. The flight from Addis...

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International Economy Port Elizabeth - New Delhi

Helpful?
Thank Maresa G
Riyadh, Saudi Arabia
Level 6 Contributor
108 reviews
39 helpful votes
Reviewed today
NEW
via mobile

The flight was great,Comfy and with good people serving gd.Good good and staff ready and willing to assist.I had a baby in board and was assisted to make him comfy.We were given toys for play and service was fanatastic too.Wonderful experience .

International Economy Riyadh - Nairobi
Helpful?
Thank calis195
Kuwait, Kuwait
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

This is my first time using Ethiopian airlines and it was simply the best and better then some other airlines despite the long distance but it was great flight, entertainment almost similar to the other airlines full with latest movie from different region, food are excellent , service is perfect, i had great time with my family . the only...

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International Economy Tokyo - Kuwait City

Helpful?
Thank 336hassanea
Wurzburg, Germany
Level 5 Contributor
67 reviews
26 helpful votes
Reviewed yesterday
NEW
via mobile

The day before the flight, which I have booked for an afternoon takeoff, I received an email with a trip reminder. An hour later there was an other email telling me the flight was changed to the morning which was not possible for me cause I couldn't reach Addis in that short time (note: the email was send after dark,...

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Domestic Economy Addis Ababa - Jimma

Helpful?
Thank Jonas F
Machico, Portugal
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed yesterday
NEW

I feel that sometimes there is this idea that, outside Europe or USA, airlines are tricky, unsafe and uncomfortable. In my opinion, Ethiopian Airlines is the perfect example that that is not necessarily true. Every time I travelled with this company, the experience was very positive. The quality of the service, the sympathy, the comfort and the sense of security...

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International Economy Madrid - Pointe Noire

Helpful?
Thank Carlos R
Washington DC, District of Columbia
Level 4 Contributor
33 reviews
12 helpful votes
Reviewed 2 days ago
NEW

Ethiopian Airlines new A350 business class is extremely comfortable. I was actually surprised because in the past I have had bad experience on some Ethiopian business class. Food and entertainment options are limited however compared to other carriers such as Emirates or Turkish or Qatar which compete on similar routes. But for trans African flights Ethiopian leaves its other competitors...

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Africa Business Class Addis Ababa - Abuja

Helpful?
Thank QforFood
Toronto, Canada
Level 3 Contributor
9 reviews
8 helpful votes
Reviewed 2 days ago
NEW

We were supposed to travel from Kigali to Toronto via one transfer at Addis Ababa on August 13, 2018. Our flight on August 13 from Kigali was delayed for more than five hours due to various reasons (inefficient ground crew, inferior equipment such as broken chairs, etc.). The ground crew at Kigali even lied to us regarding the status of...

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International Business Class Kigali - Toronto

Helpful?
Thank browniecool
1 review
Reviewed 2 days ago
NEW
via mobile

Ethiopian airlines is the worst flight company I ever experienced in my life, I do not even think it deserves to be called flight company ..NIGHTMARE COMPANY would be more appropriate as definition for them! My journey foresaw 2 stopovers, the first in Rome and as soon as I landed I learnt that the flight had been postoponed by 3...

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International Economy Bologna - Johannesburg

Helpful?
Thank Federica L
1 review
Reviewed 3 days ago
NEW
via mobile

The worst experience of my life. I have traveled to more than 14 countries with more than 10 airlines but none could beat the horrible experience of Ethiopia airline. The ordeal is not finished yet and I am still waiting at Addis Ababa to go to Dubai. The problem started when flight at Blantyre was delayed by 3 hours. The...

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International Economy Blantyre - Dubai

Helpful?
Thank Sujeet A
1 review
Reviewed 3 days ago
NEW

I had a great experience with this airline, the only problem being the long time I had to spend at Addis waiting for the next plane. otherwise they have good service.

International Economy Dar es Salaam - Beijing
Helpful?
Thank nixy l
See travel tips for airlines
“Do not fly Ehtiopian Airlines, if you get afford it”
browniecool, 16 Aug 2018 | Read review
“have a good book”
nixyl2018, 15 Aug 2018 | Read review
“Choose another airline”
85-East, 14 Aug 2018 | Read review
“Emergency row if you can get it for this long flight”
TravelinAlan, 13 Aug 2018 | Read review
“We had to use this airline as we had a family emergency but will not use them again”
hburnsza, 13 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).
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