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Ethiopian Airlines


3,990 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,990 Reviews from our TripAdvisor Community

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3,990 reviews from our community

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Showing 2,602: English reviews
Singapore, Singapore
Level 3 Contributor
14 reviews
11 helpful votes
Reviewed 6 days ago
NEW

Rude staff, dirty toilets, rubbish inflight services and just the worst airline I have been on! I’m not sure if the staff were racist or sexist!

Date of travel: February 2019
International Economy Addis Ababa - Singapore
Helpful?
1 Thank samantha m
Beijing, China
Level 3 Contributor
7 reviews
6 helpful votes
Reviewed 1 week ago
NEW
via mobile

Used Ethiopian airlines to get too Tanzania. The internal flights from Addis to Kilamanjaro were amazing but the long hall flights were awful. The staff were rude, didn't seem to want to be there and just couldn't be bothered if you were a female. On the return to Singapore they changed our seats with no explanation why from a row...

Date of travel: February 2019
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International Economy Addis Ababa - Singapore

Helpful?
1 Thank sammiemitch1973
Level 4 Contributor
25 reviews
6 helpful votes
Reviewed 1 week ago via mobile

I flew from Addis Ababa to Nairobi with Ethiopian Airways. We were delayed for a hour.....but the service was very good and the flight was perfect.

Date of travel: February 2019
Africa Economy Addis Ababa - Nairobi
Helpful?
Thank 637joef
Level 4 Contributor
28 reviews
3 helpful votes
Reviewed 1 week ago via mobile

Ethiopian Airlines is truly representing the African continent in the international world out there. I didn't know what to expect when I used the airline for the first time but was pleasantly surprised by the airline service which was pretty good compared to other international airlines I have previously used. I also quite liked the bidding system that Ethiopian Airlines...

Date of travel: December 2018
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International Economy Gaborone - Dubai

Helpful?
Thank Eunice M
Bergen, Norway
Level 5 Contributor
62 reviews
19 helpful votes
Reviewed 1 week ago via mobile

Travelled with my family. Planes interior was in bad shape. On the return flight we got delayed so much that we had to stay over in Oslo for 40 hours to connect to Bergen. No hotel arrangemens were made by Ethiopian, (that they are obliged to arrange for free according to European air traffic legislation) and they did not respond...

Date of travel: July 2018
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International Economy Bergen - Kilimanjaro National Park

Helpful?
Thank Eseter
Sydney
Level 6 Contributor
453 reviews
388 helpful votes
Reviewed 1 week ago

During an almost 4 week stay in Ethiopia I had 5 domestic Ethiopian flights. They were on time, service was fine and the aircraft were all modern and clean. Check in was less than satisfactory, with generally way too few check in agents (often just one in the regional centres). Tour group leaders regularly cut the line leaving independent travellers...

Date of travel: January 2019
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Domestic Economy Axum - Addis Ababa

Helpful?
Thank Geddes_7
Madrid, Spain
Level 5 Contributor
61 reviews
4 helpful votes
Reviewed 1 week ago

The service was average. What was awful was the connection in Addis Abeba. That airport, at that hour was a nightmare. I will avoid a connection at that airport in the future. The last times I have used Quatar and KLM. This flight's departure time suited my schedule best.

Date of travel: January 2019
International Economy Entebbe - Madrid
Helpful?
Thank mireio75
1 review
Reviewed 1 week ago

My flight is cancelled due to technical reasons after staying inside the plane for 3 hours, from Delhi to Addis Ababa on 6th Feb 2019. My return flight was on 10th Feb 2019 (after 4 days). At the time of flight cancellation they said that we will book your flight as you need. Once I come back at home, they...

Date of travel: January 2019
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International Economy New Delhi - Addis Ababa

Helpful?
Thank rkp_rkp
Basingstoke, United Kingdom
Level 3 Contributor
17 reviews
8 helpful votes
Reviewed 1 week ago via mobile

Return flights from London Heathrow to Cape Town via Addis Ababa really could not have been much better. The ground crew at all 3 airports were superb , polite and attentive but most of all efficient. Planes were top quality and flight crew were lovely despite some rather bad tempered passengers. Excellent service would recommend based on this experience.

Date of travel: February 2019
International Economy London - Cape Town Central
Helpful?
2 Thank juliewL266WW
New York City, New York
Level 5 Contributor
50 reviews
17 helpful votes
Reviewed 1 week ago via mobile

First time on Ethiopian Airlines. Good on board service, adequate infotainment system, but ADD-VIE flight was delayed for 30 minutes. Smooth take off and landing. Cabin crew was not really attentive to kids. Ethiopian has the potential to be a great airlines. Their connection is very wide. They can be like Emirates (if they want) in the future. The worst...

Date of travel: January 2019
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International Economy Johannesburg - Vienna

Helpful?
1 Thank dzulazharm
See travel tips for airlines
“Avoid January flights because they are almost 150% more expensive than December flights”
JeffOtieno, 13 Feb 2019 | Read review
“Pay for extra leg room if available.”
andrewmurima, 12 Feb 2019 | Read review
“Go with someone else if it’s a Long haul flight. If it’s a 2 hour connection to somewhere in Africa then it was better!”
samanthamH9740EY, 11 Feb 2019 | Read review
“Bring your own snacks”
958ashwind, 4 Feb 2019 | Read review
“The staff on board are really accommodating and very kind.”
ColleenM2272, 3 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).

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