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Ethiopian Airlines


3,679 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,679 Reviews from our TripAdvisor Community

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3,679 reviews from our community

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Showing 2,420: English reviews
Wageningen, The Netherlands
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed yesterday
NEW

Excellent Service and Smooth Flight on brand new A350 Airbus plane. Good food but Inflight Shopping needs improvement.

Date of travel: October 2018
Africa Economy Accra - Addis Ababa
Helpful?
Thank Stephen D
Onitsha, Nigeria
2 reviews
Reviewed yesterday
NEW
via mobile

Very friendly crew. They even had red and white wine for economy cabin passengers. I would definitely fly with them again

Date of travel: October 2018
International Economy Lagos - London
Helpful?
Thank juliet112018
Nairobi, Kenya
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW
via mobile

Avoid if you can ! However, if you can’t just travel light with a carry on luggage if possible . My suitcase was damaged from Nairobi to Washington. I missed my flight Washington to Nairobi and the management at Dulles airport didn’t care much ! I was told to buy another one way ticket for $875 even after paying 1220$...

Date of travel: December 2018
More 
International Economy Nairobi - Washington DC

Helpful?
Thank odongosharize
Graz, Austria
Level 5 Contributor
85 reviews
27 helpful votes
Reviewed yesterday
NEW
via mobile

Due to strike flight was cancelled but nobody was present to help passengesrs to get another flight on the first plane possible just postponed flight for 24 hours but even did manage to get that right ... connecting flights overbook ... my advice search for a more professional airline ... one following international standards to get the job done

Date of travel: November 2018
International Economy Vienna - Zanzibar Island
Helpful?
Thank travel_lover046
Haifa
Level 6 Contributor
221 reviews
47 helpful votes
Reviewed yesterday
NEW
via mobile

The airplane was old. The chair went quarters of the way very uncomfortable. The service was ok not more.

Date of travel: December 2018
International Business Class Tel Aviv - Addis Ababa
Helpful?
Thank ShloMomo
Khartoum, Sudan
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Helpful staff specially ground personnel although very busy airport but they managed to serve you. Air hostess are friendly and of course beautiful creatures. ET is expanding and I'm frequent flyer with the sheba miles membership I get 2 free flight during last 2 years one to Djibouti and of course to AA.

Date of travel: January 2018
North Africa Economy Addis Ababa - Khartoum
Helpful?
Thank moutaza868
Level 4 Contributor
31 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

Ethiopian has one of the best connections on the African continent flying into more cities than any other airline. It needs to work more on its home airport in Addis to offer more services to customers. I'm always delighted to fly in one of the dreamliners

Date of travel: December 2018
Africa Business Class Arusha - Abuja
Helpful?
Thank rotexonline
Paderborn, Germany
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Staff was friendly and helpful, but the seats are very close to each other and not much leg room like Etihad or Emirates airlines in economy class.

Date of travel: December 2018
International Economy Frankfurt - Blantyre
Helpful?
Thank Sid N
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

Late night - early morning flights from Cairo to Addis Ababa to Nairobi. We only had a 45-minute turn around between flights. The delay in the airport pushed up to be rushing to get to the gate on time. Once at the gate, we were told they knew about the delay, and not to worry, they were waiting for us....

Date of travel: July 2018
More 
Africa Economy Addis Ababa - Nairobi

Helpful?
Thank gellwood_kauai
Mount Pocono, Pennsylvania
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

This I the worst experience I have had with an airline. I traveled from Accra on 12/9/2018 and this airline knowingly did not notify us (passengers )that our bags were not transported on the flight due to delays.. After waiting for rover an hour and a half we were eventually told to file claims and there was only one staff...

Date of travel: December 2018
More 
Africa Economy Accra - Lome

Helpful?
Thank anitaesi15
See travel tips for airlines
“At Addis Ababa Bole airport is very busy, so be alert not to miss your connecting flight”
emilymF4847AV, 17 Dec 2018 | Read review
“It is of course Africa's best so book on time.”
BoineeloA, 17 Dec 2018 | Read review
“Self cater your own food”
130kenc, 17 Dec 2018 | Read review
“I would avoid long layovers at Addis where possible”
kennymash99, 17 Dec 2018 | Read review
“Book well in advance!”
mariaan_volschenk, 17 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).

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