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Ethiopian Airlines


3,600 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,600 Reviews from our TripAdvisor Community

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3,600 reviews from our community

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Showing 2,378: English reviews
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 3 weeks ago

Traveling with etiopian is never a pleasant experience. the food on board and quality of service is low and unfortunately transiting through addis airport is always awful.

Date of travel: September 2018
International Economy Blantyre - London
Helpful?
1 Thank James M
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 3 weeks ago

What a fantastic flight. Super efficient staff on board. Flight was not too full so there was room to spread out. Watched 2 movies and then we were ready to land. Very efficient emigration process and luggage was already on the carousel when I was cleared. Great stuff!!

Date of travel: November 2018
Africa Economy Johannesburg - Addis Ababa
Helpful?
Thank garydewing
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 3 weeks ago

The flight was totally full and the air hostesses could not cope on the 3.5 hour flight to Addis Ababa. When we arrived at Addis it seems the flight was carrying traders that had procured goods in Dubail and were transporting the goods as checked luggage...this resulted in a total disaster when collecting our luggage. It took 1.5 hours (half...

Date of travel: October 2018
More 
International Economy Dubai - Addis Ababa

Helpful?
1 Thank garydewing
Thane, India
Level 5 Contributor
53 reviews
9 helpful votes
Reviewed 3 weeks ago

I flew this airline after a gap of almost 45 years and i find them to be extremely courteous,friendly polite,pleasing and a their hostess are a delight to watch.they are so pretty and beautiful and charming!They are so professional and time bound.One of the best African carriers .they are very very serious about what they do and they do it...

Date of travel: June 2018
More 
International Economy Mumbai - Victoria

Helpful?
Thank Annakutty
Norfolk, Virginia
Level 1 Contributor
3 reviews
Reviewed 4 weeks ago

Was late from connecting flight (through no fault of my own) and they went the extra mile to accommodate me so that I wouldn't miss my overseas flight.

Date of travel: October 2018
International Economy Chicago - Addis Ababa
Helpful?
Thank notbadforanoldcoot
Aberaeron, United Kingdom
Level 6 Contributor
169 reviews
69 helpful votes
Reviewed 4 weeks ago

We went on this flight through Addis because of the good price. The airline was as good as can be expected. A big plus was the legroom. So important on a long journey. Check in was helpful both there and return and as I have a stiff leg I was given an isle seat. Unfortunately being right at the back...

Date of travel: October 2018
More 
International Economy London - Cape Town Central

Helpful?
Thank H4772NMrogerh
Surat, India
Level 5 Contributor
61 reviews
12 helpful votes
Reviewed 4 weeks ago

good new boeing 777 and 787 dreamline aircrafts with the best leg-space that i have ever seen in the economy class! so very comfortable. the food was average, but the beverages was limited. no hard liquor. didnt like the beer they gave either. good entertainment on board.

Date of travel: November 2018
International Economy Mumbai - Nairobi
Helpful?
Thank vispiE
Amanzimtoti, South Africa
Level 3 Contributor
6 reviews
3 helpful votes
Reviewed 4 weeks ago via mobile

Having only travelled in the past with Emirates Airlines on my first international trip, there is not much to compare when it comes to travelling abroad as many of my counterparts on this site. However I can attest to being impressed with this airline and as it goes without saying... "First Impressions Last " Ethiopian Airlines comes across as a...

Date of travel: October 2018
More 
International Economy Johannesburg - Dublin

Helpful?
3 Thank NatGirlTravel14
Belfast, United Kingdom
Level 6 Contributor
621 reviews
237 helpful votes
Reviewed 4 weeks ago via mobile

This was my first experience on Ethiopian airlines. It was a full flight but comfortable enough and the staff were friendly and attentive. The food wasn’t too bad either. In flight entertainment choices could have been a bit better.

Date of travel: October 2018
International Economy Dublin - Addis Ababa
Helpful?
1 Thank Belfastguy
Durban, South Africa
Level 4 Contributor
23 reviews
4 helpful votes
Reviewed 4 weeks ago via mobile

It was the first time using this airline, I was attracted by the price but boy did I regret it!!! At check-in in Durban I discovered they had given my seats away & were given seats away from each other. On arrival in Addis I had to fight to get our seats back so we could sit together as a...

Date of travel: December 2017
More 
International Economy Durban - Guangzhou

Helpful?
1 Thank Ncums
See travel tips for airlines
“they want check in 3 hours early, probably a good idea to follow the rules.”
barrycI6007MP, 9 Dec 2018 | Read review
“Don't ever book with them!”
Saby8908, 27 Nov 2018 | Read review
“arrogant staff, bureaucracy, not a Star Alliance standard”
729dilnura, 26 Nov 2018 | Read review
“Find a different airline.”
AlanB140, 25 Nov 2018 | Read review
“We didn't stay overnight in Ethiopia, as I heard that wasn't a good thing to do, though it was a cheaper option.”
Leepsterug, 23 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).

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