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Etihad Airways


7,347 Reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates +971-02-5990000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,347 Reviews from our TripAdvisor Community

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7,347 reviews from our community

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Showing 5,059: English reviews
1 review
1 helpful vote
Reviewed today
NEW

this was a flight in april and your flight manager on this particular flight was really rude and non co-operative.

International Economy Paris - Atambua
Helpful?
1 Thank Sohil S
Level 6 Contributor
98 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

Being Etihad Silver member for more than 11 years however; my experience on 12 December 2017 from Abu Dhabi to Cairo was the worst ever. I have tried etihad airways many many times and now unfortunately I ensure their service goes down and their staff are very unprofessional and simply not customer oriented or cares about their customers. Lack of...

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International Economy Abu Dhabi - Cairo

Helpful?
1 Thank Marwa T
1 review
1 helpful vote
Reviewed yesterday
NEW
via mobile

The service seems to be dropping off with Etihad. Have previously travelled with them long haul around 12 flights in the last 5 years. This time was the worst. -No hot or cold towels. -No toothbrush/sock/eyemask -Headset was broken -Meal time seemed like a random drop of food across the cabin. Seemed chaotic but didn't really effect it too much,...

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International Economy Perth - Manchester

Helpful?
1 Thank Daniel R
Trowbridge, United Kingdom
Level 3 Contributor
16 reviews
4 helpful votes
Reviewed yesterday
NEW

Very busy second leg with a passenger next to me who sneezed and coughed all the way& there was no escape! Amazingly I remained "lurgi" free! Food looked good, but I was somewhat put off it! Hostesses were attentive and polite. Good selection of entertainment!

International Economy Melbourne - London
Helpful?
1 Thank Ron J
Kuwait City, Kuwait
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

Short flight which offered no entertainment movies or attractions, but flight attendants were pleasant, helpful and always smiling. A snack was offered, nothing spectacular in this arena but may be improved visually. Ground crew on arrival were helpful and efficient as I needed help for my mom with a wheel chair (planned for ahead of time) and they were super...

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Middle East Economy Kuwait City - Abu Dhabi

Helpful?
Thank roulab89
Zurich, Switzerland
Level 6 Contributor
1,596 reviews
873 helpful votes
Reviewed 2 days ago
NEW

Business class offered, economy class was 2-4-2 configuration. The plane had very basic cream and white interior and seemed a bit dated. A large group of local religious citizens were seating separately at pre-boarding and were allowed to board before the regular customers. The entertainment system was a bit more dated, but movie selection was good. The seating leg room...

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International Economy Abu Dhabi - New Delhi

Helpful?
Thank FormerCaliBoy
Zurich, Switzerland
Level 6 Contributor
1,596 reviews
873 helpful votes
Reviewed 2 days ago
NEW

Counter and gate check-in for the most part went relatively smoothly. Our group travel agency did not issue tickets or allow online pre check-in. The staff at the check-in counter were friendly, but no one seemed to know that Etihad is CURRENTLY a part of the One World partnership! Economy seat configuration is 3-3-3. Seat length (knee and leg room...

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International Economy Zurich - Abu Dhabi

Helpful?
Thank FormerCaliBoy
Brussels, Belgium
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

I used to travel by Etihad airways. I have good experience so far. I used to recommend the same to my friends. I wish to travel by the first class some day.

International Economy Abu Dhabi - Brussels
Helpful?
Thank Siby_BE
Brasov, Romania
Level 5 Contributor
44 reviews
6 helpful votes
Reviewed 2 days ago
NEW

Is an Ok line but nothing special to mention. The crew was nice but not impressed with the rest, just average.

International Economy Bucharest - Shanghai
Helpful?
Thank 0POPEY0
Milan, Italy
Level 6 Contributor
201 reviews
35 helpful votes
Reviewed 2 days ago
NEW

I was expecting a much better service. The planes were old and the lounges in Abu Dhabi quite deceiving. Also the service was not as good as on other airlines.

International Business Class Milan - Bangkok
Helpful?
Thank Francesco M
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi Francesco, thanks for your review. We are disappointed to learn that your time with us did not meet with your expectations. We thank you for your honesty and will be sure to share with our Guest Experience team *Nic

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International Business Class Milan - Bangkok

See travel tips for airlines
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andywsunshine, 10 Dec 2017 | Read review
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Captain-From-Kuwait, 9 Dec 2017 | Read review
“Go with emirates”
pem36, 8 Dec 2017 | Read review
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About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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