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Etihad Airways


10,949 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,949 Reviews from our TripAdvisor Community

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10,949 reviews from our community

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Showing 7,752: English reviews
Dubai, United Arab Emirates
Level 4 Contributor
36 reviews
21 helpful votes
Reviewed yesterday
NEW

I came here specifically to leave this feedback because I am pretty upset with these guys. I have their credit card and they NEVER credit the miles I accrue, they ALWAYS fall short. Also they never honor their promotions. I forward them the emails of the promotions and they just say we are going to investigate, and nothing. Last time...

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International Business Class Washington DC - Abu Dhabi

Helpful?
Thank Benito L
Level 6 Contributor
250 reviews
23 helpful votes
Reviewed yesterday
NEW
via mobile

One of the finest and best International Airline operating flights between India and the Kingdom of Saudi Arabia with a layover in Abu Dhabi, UAE. Just travelled once with this Airline and it gave me every reason to love it.

International Economy Jeddah - Bengaluru
Helpful?
Thank rasheedurrahmans
Level 4 Contributor
13 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

Had always wanted to travel with Etihad and chose to this year for our holiday to Abu Dhabi. Got to say, I was a little surprised. We flew out on a Dreamliner and I felt very restricted in my seat. The crew worked from the minute we boarded until the second we disembarked.. I just didn’t enjoy the flight experience.

International Economy Manchester - Abu Dhabi
Helpful?
Thank Cath M
Dusseldorf, Germany
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

During check-in I opted for premium seats with additional leg room. We travelled as a family with a 4 and 8 year old child and obviously we wanted to sit together in one row. I did pay for 4 seats in one row - but when we got our boarding passes, it was 2 seats in one row and 2...

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International Economy Dusseldorf - Abu Dhabi

Helpful?
Thank thorstenvoigt
Zug
Level 2 Contributor
7 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

I was a very loyal client of Etihad Airways for the best part of three years (Etihad Guest Platinum) despite living in Switzerland and China and before actually moving to the UAE. Whilst Etihad still has above average Business and First Class products (with better comfort levels and cabin service) that beat any of the European and US carriers, their...

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International Economy Abu Dhabi - Paris

Helpful?
1 Thank MarcusZug
1 review
Reviewed yesterday
NEW
via mobile

Flights are always so full you can't get enough space for your bag in the overhead department if you are not first in. They charge you for the emergency exit seat 60-70€ and you will get less leg room than in a low cost airlines because seats are so packed. Awful! Avoid it if you can! It's a no star...

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International Economy Abu Dhabi - Belgrade

Helpful?
Thank Milos P
1 review
Reviewed yesterday
NEW

Initial flight from Bangkok delayed causing numerous passengers to just miss connection at Abu Dhabi. Told at Bangkok and by cabin crew that connecting flight would be held but it wasn’t. Some offered a subsequent later direct flight to London. Others like me given a flight to Rome at 2am in morning with a further 3 hour wait in Rome...

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International Economy Bangkok - London

Helpful?
Thank Extraordinary181361
Abu Dhabi, United Arab Emirates
Level 6 Contributor
123 reviews
100 helpful votes
Reviewed 2 days ago
NEW

After being a loyal customer for 14+ years, we think this will be our last flight with Etihad (despite living literally next to the AUH airport). To say the standard has dropped is the biggest understatement. Etihad have gone from being truly world-class to, quite simply, a joke. When we discuss their failings with our friends, we actually laugh about...

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International Business Class Chengdu - Abu Dhabi

Helpful?
Thank FrequentTravellerUAE
Etihad Airways, Manager at Etihad Airways, responded to this review

Hello, we are sorry to hear that. You have mentioned that you followed up per email. Please send us your case number in a private message so that we can look into it and follow up. Thank you. *Marc

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International Business Class Chengdu - Abu Dhabi

1 review
3 helpful votes
Reviewed 2 days ago
NEW

Never ever ever had such worst and arrogant staff interaction with Etihad ever. I was at the boarding gate 25 minutes before the scheduled departure. The lady at the counter took my boarding pass so she could enter me into the system and one of her coleague who also happened to be a women suddenly questioned me by calling my...

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International Business Class Frankfurt - Abu Dhabi

Helpful?
3 Thank Kamran N
Etihad Airways, Manager at Etihad Airways, responded to this review

Hello Kamran, we are sorry to hear about this experience. Please share the details of the case along with your booking reference with us, by sending it to feedback@Etihad.ae and our team will look into the case and get back to you. Thank you. *Marc

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International Business Class Frankfurt - Abu Dhabi

Leeds, United Kingdom
Level 6 Contributor
236 reviews
111 helpful votes
Reviewed 2 days ago
NEW

I normally use another airline but the prices have risen so much and the schedules have changed drastically so I thought I would give Etihad a try and I was very pleased with the airline. The business class seats, although quite small, were very comfortable, the service by the air crew was excellent and the food served was very enjoyable...

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International Business Class Manchester - Kuala Lumpur

Helpful?
Thank Steady
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi there, we are glad to hear that you liked your journey with us. Thank you for sharing your feedback regarding our inflight entertainment and the food on board. We would be happy to see you on board again soon. *Marc

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International Business Class Manchester - Kuala Lumpur

See travel tips for airlines
“Chose a different airline”
thorstenvoigt, 23 Sep 2018 | Read review
“Think twice about booking with non-EU airline”
Extraordinary181361, 23 Sep 2018 | Read review
“Fly Emirates instead.”
FrequentTravellerUAE, 22 Sep 2018 | Read review
“Don’t travel on this airline if u have a tiny bit of self respect even if u get a free ticket”
332kamrann, 22 Sep 2018 | Read review
“look at seat guru”
davidinnoosa, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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