We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Etihad Airways


12,865 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

12,865 Reviews from our TripAdvisor Community

Write a Review

12,865 reviews from our community

Filter reviews by popular destinations:
All reviews Abu Dhabi London Bangkok Sydney Manchester Paris Melbourne New York City Brisbane Rome Frankfurt Munich Phuket New Delhi Dublin
Traveller rating
Cabin
  • (6,572)
  • (0)
  • (2,261)
  • (278)
Route
  • (8,929)
  • (144)
  • (16)
  • (14)
  • (10)
  • More
Language
  • More
Showing 9,131: English reviews
Chester, United Kingdom
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed today
NEW
via mobile

Very poor service and food on our flights. Very disappointed as we had saved to have a holiday with friends. Would not fly with them again.

Date of travel: March 2019
International Economy Manchester - Colombo
Helpful?
Thank dawn s
London, United Kingdom
Level 6 Contributor
264 reviews
98 helpful votes
Reviewed today
NEW

Flight was fine. Food was good quality and portions. Service was good. I didn’t like the cabin colours

Date of travel: March 2019
International Business Class Abu Dhabi - Jakarta
Helpful?
Thank Basilsingh
2 reviews
Reviewed today
NEW
via mobile

Hi. I got compensation voucher for 300 $ from Etihad, I try to book my next holidays with Etihad Airlines but I can't find where I need to mention my voucher.. Please can you help me, maybe I need to put in Promotion code window.. But I don't know also what is the code on the voucher? Thank you.

Date of travel: March 2019
International Economy Manchester - Abu Dhabi
Helpful?
Thank Adventure545223
Auckland Central, New Zealand
Level 6 Contributor
1,314 reviews
270 helpful votes
Reviewed yesterday
NEW

The planes on this leg of the journey was much better than the long haul one from Sydney to Abu Dhabi. The planes were a lot nicer and it felt more comfortable. Food and entertainment selection was quite good.

Date of travel: February 2019
International Economy Abu Dhabi - Canton of Geneva
Helpful?
Thank Acineto
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear Guest, Thank you for taking the time to review your recent flight with us. We shall share your feedback to help improve our service for the future. Thank you. *Ikra

Date of travel: February 2019
More 
International Economy Abu Dhabi - Canton of Geneva

Auckland Central, New Zealand
Level 6 Contributor
1,314 reviews
270 helpful votes
Reviewed yesterday
NEW

The long haul flight between Auckland and Geneva. The plane was fairly big and had individual screens for each passenger. There were also USB ports and electrical plugs on the screen but they weren't working very well when I was there. There was a fair selection of movies and other entertainment which was nice. I was surprised at the quality...

Date of travel: February 2019
More 
International Economy Sydney - Abu Dhabi

Helpful?
Thank Acineto
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi Acineto , Thanks for the review, hope to see you onboard again very soon! *Ikra

Date of travel: February 2019
More 
International Economy Sydney - Abu Dhabi

Manila, Philippines
Level 6 Contributor
66 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

I always traveling and my first choice of an airline to Europe is Etihad Airlines. Flight schedule are so convenient. Planes are well kept. Crews are professional and friendly and more importantly, they served with a smile. The chef on board is fabulous and selection of food is great. Also, the anytime meal is a great option. Cost of travel...

Date of travel: March 2019
More 
International First Class Manila - Frankfurt

Helpful?
Thank blacknighthawk
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear, We are delighted to hear that you had an enjoyable Etihad experience. We look forward to seeing you again in the future! :) Thank you. *Ikra

Date of travel: March 2019
More 
International First Class Manila - Frankfurt

Dyce, United Kingdom
Level 4 Contributor
29 reviews
7 helpful votes
Reviewed yesterday
NEW

I generally fly Etihad or British Airways and Etihad Business is excellent...BA you have a lot to catch up! As always the in flight service was excellent and great window seat. We flew in clear skies over Valencia, The Balearics, Sicily, past the snow capped mountains of Crete, before heading over the Nile and then the Suez Canal....great to see...

Date of travel: March 2019
More 
International Business Class Madrid - Abu Dhabi

Helpful?
Thank alangY6354QK
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear, Thank you for taking the time to review your recent flight with us. We are happy to hear you enjoyed your window seat view. We hope to see you again soon. Thank you. *Ikra

Date of travel: March 2019
More 
International Business Class Madrid - Abu Dhabi

New York
Level 6 Contributor
108 reviews
64 helpful votes
Reviewed yesterday
NEW

Between 3 top Gulf airlines, i will go for Qatar, followed by Etihad and then Emirates. What is good about Etihad is their planes are new, seats are comfortable and entertainment system is excellent. There is not much of a difference with the other two airlines. The food is slightly better than Emirates ( you can order it any time...

Date of travel: August 2018
More 
International Business Class Abu Dhabi - New York City

Helpful?
Thank dmitry2009
1 review
Reviewed yesterday
NEW
via mobile

Flight from Abu Dhabi was okay but from there to Sydney and our return flights we were sat in the dark for all three flights, light only coming on when food ( call it that but wasn’t very good) was being served. We left Sydney at 16.40 and was told by stewardess to close the blinds, I didn’t have window...

Date of travel: March 2019
More 
International Economy Manchester - Sydney

Helpful?
Thank gweno814
1 review
1 helpful vote
Reviewed 2 days ago
NEW

Absolutely disgusted with Etihads support and services for an incorrect flight and then lack of communication or compromise. My partner booked a return flight with BYO jet with triple checked dates as they needed to correlate with mine and my families, and instead of BYO jet booking them for the 19th April as per our booking online, they booked them...

Date of travel: March 2019
More 
International Economy Brisbane - Rome

Helpful?
1 Thank meghanwatkins92
See travel tips for airlines
“you will not have a good experience with this airline”
meghanwatkins92, 22 Mar 2019 | Read review
“Do as they ask and pay through the nose for seats....”
paulbR4716HZ, 22 Mar 2019 | Read review
“No the company we used among years. careful to what you have paid for.”
AmrMorsy, 22 Mar 2019 | Read review
“don't use their App for boarding pass. My boarding pass disappeared at Abu Dhabi . staff sorted things but it all took time”
nigelf151, 20 Mar 2019 | Read review
“Pick sectors where dreamliners or A380 is deployed”
AjithPrasadB, 20 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

4,120 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4120)
Viewed
Cabin (383)
Viewed
Seat (283)
Viewed
Airport (356)
Viewed
Food and Drink (605)
Viewed
Onboard Feature (236)
Viewed
View from Window (528)
Viewed
Our fleet (36)
Viewed
Airline Lounge (215)
Viewed
Other (1478)