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Etihad Airways


11,480 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,480 Reviews from our TripAdvisor Community

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11,480 reviews from our community

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Showing 8,150: English reviews
Marikina, Philippines
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Etihad Airways have always been a great airline. I am a Gold Member so I really fly with them. Their service both on the ground and in flight are really amazing. However, I find their business class seats too cramp compared to other major airlines. I flew their 777-300's for all the sectors and the business class seats were all...

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International Business Class Manila - Amsterdam

Helpful?
Thank Jun D
1 review
Reviewed yesterday
NEW

Worst service i have ever experienced. Etihad is once of the worst staff carrying at the airport. They refused me that you dont have Infant's ticket. After keeping us on hold for 1.5 Hrs they told us saying that there was an error without being sorry.

International Economy Calgary - Lahore
Helpful?
Thank Tanweer H
Cape Town Central, South Africa
Level 5 Contributor
52 reviews
14 helpful votes
Reviewed yesterday
NEW

Flight was enjoyable but it lacked the charm and professionalism of other european and asian competitors.With money you can buy the newest airplane and the best comfort but you cant buy quality service. On 2 out of the 4 legs the food was below average and for each 9 hour leg we got 2 drinks,1 with each meal.i had constantly...

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International Economy Cape Town Central - Denpasar

Helpful?
Thank Joerg N
Dublin, Ireland
Level 4 Contributor
24 reviews
6 helpful votes
Reviewed 2 days ago
NEW

I first flown with Etihad Airways 6 years ago from Abudhabi to Brisbane and was amazed by the beauty and on board service. That's why I decided to take it again this time to Bangkok also for the amazing competitive price they offer. My expectation was a bit too high. I was a bit disappointed about the in flight service,...

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International Economy Dublin - Bangkok

Helpful?
Thank dadoolyn
Level 5 Contributor
28 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

I have taken Etihad flights before and have had the same type of flight and service. The flight attendants were very professional and courteous. I asked for whatever and got it promptly. It's economy class but they treat the passengers very well. I like the long pour of wine. I appreciate them asking me if I wanted more wine. Some...

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International Economy Bangkok - Zurich

Helpful?
Thank yearbunes
Saint Paul, Minnesota
Level 5 Contributor
35 reviews
2 helpful votes
Reviewed 2 days ago
NEW

The Etihad first class flight from Abu Dhabi to New York was absolutely fantastic. The apartments offered the comfort of home, they came with a vanity, mini bar and headphones to use with your personal entertainment TV. There is a couch which will transform into a bed and a chair which provides comfort settings and reclining options. You will also...

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International First Class Abu Dhabi - New York City

Helpful?
Thank 232tmg
Saint Paul, Minnesota
Level 5 Contributor
35 reviews
2 helpful votes
Reviewed 2 days ago
NEW

The business class flight aboard Etihad from the Maldives to Abu Dhabi. The business class seats were extremely comfortable, they provide as much leg room as you could ever require. A pillow and blanket will add to the comfort of the seats in that part of the cabin. They provide headphones and your personal entertainment screen with a vast selection...

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International Business Class Male - Abu Dhabi

Helpful?
Thank 232tmg
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW

from check in to boarding i was excited. however i was surprised when my pulling bag was taken and being told that this cannot be brought in the plane cabin i only had that as my hand carry and with my laptop. it was my first experienced that laptop was being weighted as hand carry. it was a connecting flight...

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International Economy Riyadh - Manila

Helpful?
1 Thank Princess Jasmin... C
Athens, Greece
Level 6 Contributor
837 reviews
168 helpful votes
Reviewed 2 days ago
NEW

I need to clarify that I regards Etihad as one of the best airliners in the world. The level of service and the quality of staff and aircrafts are ideal for long distance travel, particularly between Asia and Abu Dhabi. Having said that I need to tell that my experience with their web checkin was disappointing at least. Tried to...

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International Economy Seoul - Abu Dhabi

Helpful?
1 Thank Sofi N
Milan, Italy
Level 6 Contributor
148 reviews
65 helpful votes
Reviewed 3 days ago
NEW

Flew with Ethiad many times now and always had very positive experiences. Very smooth booking procedure, app works well. Boarding is not messy (as with other carriers). Flight attendants are super kind and always attending to your needs. Never had a delay. Extremely satisfied and would recommend

International Economy Milan - Kathmandu
Helpful?
Thank ECJUNE
See travel tips for airlines
“Economy class is not nice”
dadoolyn, 13 Nov 2018 | Read review
“Highly Recommend”
232tmg, 13 Nov 2018 | Read review
“Go for first class if you can”
232tmg, 13 Nov 2018 | Read review
“i had trouble connecting to on board wifi but think this may be my network rather than the airline”
Gegijo, 12 Nov 2018 | Read review
“If you can afford it, go business class for long haul - it's worth it!”
Venture33127391590, 12 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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