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Etihad Airways


10,411 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,411 Reviews from our TripAdvisor Community

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10,411 reviews from our community

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Showing 7,339: English reviews
Province of Rome, Italy
Level 4 Contributor
22 reviews
3 helpful votes
Reviewed today
NEW

I flight Milan to Abu Dhabi it’s was ok service and airplane. Flight from Abu Dhabi to Bangkok completely different airplane ceiling dirty, seat stuffing uncomfortable, hostess service not good compare with previous flight.

International Economy Abu Dhabi - Bangkok
Helpful?
Thank Mario C
Nottingham, United Kingdom
Level 5 Contributor
81 reviews
44 helpful votes
Reviewed today
NEW

The outward flight was excellent and the service top class I have no complaints, however on the return flight I could not believe how different the service was, very poor. The food service and drink service in Business Class was poor and I found myself waiting a considerable time between the main course and dessert to the point they forgot...

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International Business Class London - Abu Dhabi

Helpful?
Thank yorkie186356
Perth, Australia
Level 4 Contributor
30 reviews
14 helpful votes
Reviewed today
NEW

We have flown with Etihad since the started flying out of Perth. Our annual trip to Italy is always smooth, the shortest stops available at Abu Dhabi and Rome. It is a shame that Etihad are going to stop flying from Perth. The cabin crew are the best. Always helpful and happy. Check-in Staff always smiling The food is good...

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International Economy Perth - Brindisi

Helpful?
Thank Grant Maxine S
New Delhi, India
Level 6 Contributor
429 reviews
93 helpful votes
Reviewed today
NEW

Business Class in Etihad is very comfortable with flat beds and that helps in long haul flights. Service was as expected. The vegetarian options are limited though and that could be looked into. The last leg of our journey from Abu Dhabi to New Delhi was on Jet airways and the business class on that sector was not the same...

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International Business Class New Delhi - Johannesburg

Helpful?
Thank Gayatri G
Noumea, New Caledonia
Level 6 Contributor
117 reviews
19 helpful votes
Reviewed yesterday
NEW

Excellent service and stewards very friendly. Good choices for food that can be served at any time. We slept well as nice bedding . Flight was on time .

International First Class Paris - Sydney
Helpful?
Thank MATOU71
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW

It was a very pleasant and comfortable flight especially when you are travel long distance.Food served has many options.Good pick for vegetarians.

International Economy Mumbai - Washington DC
Helpful?
Thank Sunitee S
Kolkata (Calcutta), India
Level 5 Contributor
49 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

The airlines is known for on time performance. Neat n clean ambience inside the flight. Better leg room and courteous hostess makes flying a pleasure!

International Economy Kolkata (Calcutta) - Abu Dhabi
Helpful?
Thank Soumenpal73
London
Level 6 Contributor
358 reviews
160 helpful votes
Reviewed yesterday
NEW

While reviewing this flight, this is my fourth trip London-Manila return this year, I am not a business traveller. Etihad is going downhill very quickly, twice out four occasions I have missed my Abu Dhabi - Manila connection, it seems they only hold certain flights, Manila flights with stand by passengers don't get held. OK now what has changed, small...

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International Economy Abu Dhabi - London

Helpful?
Thank KevinLondon
Gerrards Cross, United Kingdom
Level 4 Contributor
41 reviews
93 helpful votes
Reviewed yesterday
NEW

The first warning I'd give any Etihad passenger flying Business from Heathrow is to say how VERY disappointing and poor their Business Class Lounge is. I had cold food that should have been hot, and a truly diabolical food offer. I'd booked my flight many weeks ago so I could pre book window seats both ways. My flight seat on...

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International Business Class Abu Dhabi - London

Helpful?
Thank AndrewW956
1 review
Reviewed yesterday
NEW
via mobile

I booked Etihad airways from Manchester to Lagos Nigeria, I was shocked to find out that etihad only allows just 23kg on the flight to Lagos, . Their customers service advisers are very rude and mischievous....bad experience,, I wouldn't advice anyone to travel by Etihad airways...

International Economy Manchester - Lagos
Helpful?
Thank Denzel H
See travel tips for airlines
“no comment”
yorkie186356, 21 Aug 2018 | Read review
“If you're traveling business class, check that all sectors have flat beds”
ghadiok, 21 Aug 2018 | Read review
“Use another airline if a similar price”
KevinLondon, 20 Aug 2018 | Read review
“Fly with another Airline”
AndrewW956, 20 Aug 2018 | Read review
“If you book well in advance you get good deals too.”
, 19 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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