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4 of 5 stars
311 Reviews
Headquarters: Tietotie 9, Vantaa 01530 Finland +358-600-140-140 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 105
  • 106
    Very good
  • 57
  • 13
  • 30
Great airline

Travelled out of Melbourne with Qantas (great flight with fantastic food and service) to Singapore... read more

4 of 5 starsReviewed 2 weeks ago
Charlie O
Melbourne, Australia
Rating summary
  • 4 of 5 stars
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    4 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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311 Reviews from our TripAdvisor Community

Write a Review

311 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Helsinki, Finland
Level Contributor
45 reviews
13 helpful votes
3 of 5 stars Reviewed 1 week ago

Short 3 hour flight Helsinki to Dublin. Plane was an Embraer. Only coffee, tea and blueberry juice were offered free as in flight refreshments. We took our own food. You can buy snacks on board.No sandwich or anything small for breakfast. You can purchase snacks on board. A bit disappointing really as this isn't a budget airline with budget airline...

Europe Economy Helsinki - Dublin

1 Thank Helssuomi
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Waiting for my luggage for 4 days! Shows the attitude towards the customers. As a business trip i need to look in shape and clean clothing, impossible if you had only 1 pair extra on your handluggage and everything else is travelling around? Very careless of them,since its Europe and carriage services work /24/7 and they are not able to...

Europe Economy Tallinn - Dublin

Thank Reet P
Melbourne, Australia
Level Contributor
9 reviews
16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Travelled out of Melbourne with Qantas (great flight with fantastic food and service) to Singapore. Had a long layover in Singapore, but utilised the lounges Fiinnair is affiliated with via Oneworld (3 lounges). Travelled on an old A340 from Singapore to Helsinki with Fiinair. Very comfortable and good service, however lacked warmth by flight crew who are not from Finland....

International Business Class Melbourne - Munich

Thank Charlie O
Helsinki, Finland
Level Contributor
82 reviews
20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had very pleasant flight from Helsinki to Osaka. Kids loved the entertainment and I loved the space. I'm midsized guy for a Finn (180cm, 90kg) and in many aircrafts I have too little space to move. But in Finnair's A330 I traveled nicely. Service was excellent, flight was smooth, food was good. I can recommend flying with Finnair.

International Economy Helsinki - Osaka
Thank PeeAa R
Belfast, United Kingdom
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

WORST EXPERINCE EVER! And we travel! .....lost our bags for the duration of the trip, no help or correspondance! We were on a business trip that was promoting Helsinki arrived July 5 th, due to return July 12 th, unfortunatly we received news of a tragic death in the family, we explained the situation to Finnair and the fact that...

Europe Economy Dublin - Helsinki

Thank 2012mrs2012
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

The flight was very good nice seats and good service and it was very cheap compared to other flights. I recomend finnair becouse it is cheap, good seats, good service and no delay on the flight. We had to switch plane once that is the only bad thing

Europe Economy Oslo - Split
Thank mathias30norum
Level Contributor
7 reviews
2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Good things: -comfortable seat -fullflat- seat -amenity kit (designed by Marimekko) -japanese dinner -snack bar in the middle galley -japanese breakfast -clean toilets with windows and extra amenities -friendly crew -fresh and bright cabin -well designed (Marimekko pillow and blanket, Ultima Thule glasses and so on... -IFE Bad things: N/A Didn't remember to take pictures of dinners main course and...

International Business Class Helsinki - Tokyo

Thank Markus P
Auckland Region, New Zealand
Level Contributor
26 reviews
9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Flying the new Airbus A350, our flights really could not be faulted! 10 out of 10! Word of mouth is always the very best recommendation and we will give you guys a very honest 10! ALWAYS! Many Thanks, Finnair. pax from New Zealand.

International Economy Hong Kong - Vaasa
1 Thank alx22015
Rio Rancho, New Mexico
Level Contributor
51 reviews
13 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

The airline it self is good the food they sev is not so good on my way back on a long flight which was 14 hours i had a connecting flight out of Chicago after going thru customs i learn that my connecting flight was cancel and i would have to spend the night in chicago the finnair representative was...

International Economy Albuquerque - Helsinki

Thank antMiami_Florida
Shanghai, China
Level Contributor
84 reviews
35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Flew Shanghai Helsinki with the new A350 in economy comfort. The plane is new and very modern. Economy comfort seat is realtively comfortable with a little more legspace than the normal economy seat. Entertainment system is new and the screens large. USB charging and wifi available. Wifi for a fee. Only real drawback is the food where Finnair has worse...

International Economy Shanghai - Helsinki

Thank clemenzaist
See travel tips for airlines
“Take your own food on short haul flights”
 of 5 stars Helssuomi, 12 Jul 2016 | Read review
“Don't use them!”
 of 5 stars 2012mrs2012, 10 Jul 2016 | Read review
“Don't fly economy.”
 of 5 stars raym181, 30 Jun 2016 | Read review
“Before booking best to check other carriers.”
 of 5 stars 381KEITHP, 21 Jun 2016 | Read review
“On A350-900 flights, seat 42A & 42L for best legroom at economy prices!”
 of 5 stars Credz, 16 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
About Finnair
Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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Food and Drink (30)
Seat (7)
View from Window (13)
Cabin (12)
Onboard Feature (7)
Other (19)