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Garuda Indonesia


5,874 reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia 011 62 804 180 7807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,874 Reviews from our TripAdvisor Community

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5,874 reviews from our community

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Showing 3,298: English reviews
Gurugram (Gurgaon), India
Level 4 Contributor
34 reviews
8 helpful votes
Reviewed today
NEW

Nice and comfortable airlines. Had never flown it before.... The staff was courteous and the seats nice. Good flight

Southeast Asia Economy Denpasar - Jakarta
Helpful?
Thank Swamy007
Depok, Indonesia
Level 3 Contributor
7 reviews
1 helpful vote
Reviewed today
NEW

I flew with this airlines a lot, and always experienced good things, such as on time departure, and friendly, helpful check-in desk and flight attendants. You can ask for a blanket anytime you need it. The food is good. and the selection of in-flight movies is good too.

Asia Economy Jakarta - Denpasar
Helpful?
Thank tarimenayang
Amsterdam, The Netherlands
Level 6 Contributor
179 reviews
252 helpful votes
Reviewed today
NEW
via mobile

I used Garuda twice this month. From Bali to Ende and from Labuan Bajo to Bali. On both occasions the flight was on time, the service during the flight was very good, the snack provided was really good too. I will certainly recommend Garuda and use it again for local flights in Indonesia

Asia Economy Labuan Bajo - Denpasar
Helpful?
Thank Fra P
Seoul, South Korea
Level 6 Contributor
90 reviews
52 helpful votes
Reviewed yesterday
NEW
via mobile

Wow I was impressed with their buisness class flight. Service was amazing. Usually travel QR business class and BA they matched both and exceeded my expectations. Service was 100% better than BA everyone was friendly and the food was really wonderful. Menu was extensive both for drinks and food. Cant fault them, and we arrived early, bonus. I'm actually not...

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Asia Business Class Seoul - Denpasar

Helpful?
Thank Burrows_79
Level 6 Contributor
117 reviews
12 helpful votes
Reviewed yesterday
NEW

Best for Direct Flights to Jakarta from all around the World ( Most of the Destinations ) Great Food and friendly Staff and Very Friendly Environment On board.

International Business Class Jeddah - Jakarta
Helpful?
Thank janab152
Muscat Governorate, Oman
Level 6 Contributor
76 reviews
83 helpful votes
Reviewed yesterday
NEW

This was the first time I'd flown Garuda in over 20 years and was greatly impressed! A new B737-900, good legroom, comfortable seats, reasonable quality of food and excellent and friendly cabin service. Short of flying business class I couldn't have been happier.

Southeast Asia Economy Kuala Lumpur - Jakarta
Helpful?
Thank walkabout59
Kalimantan, Indonesia
Level 4 Contributor
36 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I was moved several times from one gate to another and it happen every time i take flight from jakarta to padang. i think garuda need to fix the problem, at least knowing 1 hour before the flight which gate that i need to wait in how hard can it be?

Domestic Economy Jakarta - Padang
Helpful?
Thank Giri Jati P
Kalimantan, Indonesia
Level 4 Contributor
36 reviews
2 helpful votes
Reviewed 2 days ago
NEW

This is my first flight with this flight, usualy i take the earlier one to jakarta. i think this one is comfortable too also not too rushed.

Domestic Economy Balikpapan - Jakarta
Helpful?
Thank Giri Jati P
Yogyakarta, Indonesia
Level 5 Contributor
44 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Although I've marked this review for my most recent flight with Garuda, I'm going to be basing it on my experience with the airline since 2006. Garuda is the flag carrier of Indonesia, and thus a bit more expensive than most local airlines; a flight from Yogyakarta to Jakarta, for example, is usually 20% more than a similar flight with...

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Domestic Economy Yogyakarta - Palu

Helpful?
Thank ChrisW2614
2 reviews
Reviewed 2 days ago
NEW

Flight itself is comfortable. Moved gates at the last minute, which made it difficult for a member of our group with physical difficulties. Also, the size of the aircraft was considerably smaller than specified when the flights were booked. This may have had a bearing on the airline we used, if we knew about this in the first place. This...

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International Economy Denpasar - Perth

Helpful?
Thank Andrew B
See travel tips for airlines
“For economy/promo, your luggage should not more than 20 Kg. I paid 165,000 IDR (about 11 USD) for 6 Kg over weight.”
tarimenayang, 23 Sep 2018 | Read review
“Take First of Business”
janab152, 22 Sep 2018 | Read review
“watch the gate screen carefully, they like to change the gate.”
girijatip, 21 Sep 2018 | Read review
“Sometimes they prioritize rear number when boarding, i think you better take rear number when check in (35+).”
girijatip, 21 Sep 2018 | Read review
“be sure to get ticket before peak season the price could sky high double than normal”
kresdinata, 19 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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