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Garuda Indonesia


6,733 reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia 011 62 804 180 7807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,733 Reviews from our TripAdvisor Community

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6,733 reviews from our community

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Showing 3,838: English reviews
2 reviews
Reviewed today
NEW
via mobile

Great flight. Felt safe, no issues. Highly recommend. The attendants were on call, the food was good (for airline food).

Date of travel: March 2019
International Economy Perth - Denpasar
Helpful?
Thank MarkThomson1
Patong, Thailand
Level 4 Contributor
21 reviews
25 helpful votes
Reviewed yesterday
NEW
via mobile

My partner and I travelled to Bangkok via Jakarta for our recent two week holiday to Thailand. As an extra special treat I booked us in business class and having travelled for many many years and taken many flights around the world, I can honestly testify that Garuda Indonesia was the most magnificent flight experience ever? From the moment we...

Date of travel: March 2019
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International Business Class Manchester - Bangkok

Helpful?
Thank Fullmoonmanuk
Melbourne, Australia
Level 6 Contributor
207 reviews
60 helpful votes
Reviewed 2 days ago
NEW
via mobile

This is a good airline to choose for Bali. Never had an issue using them, my flights have always left as scheduled and the plane is always clean. They also offer a meal with alcohol.

Date of travel: March 2019
International Economy Denpasar - Melbourne
Helpful?
Thank borborbet
The Hague, The Netherlands
Level 6 Contributor
116 reviews
39 helpful votes
Reviewed 2 days ago
NEW

The check-in in AMS went very smooth and very friendly. Good service. I had 3 seats for myself during the first leg to Jakarta. 14 hours. On board everything was also very good. Service is excellent; food very good. On time etc. The second leg was fine too. On time etc. However, having arrived at Pangkal Pinang, it became clear...

Date of travel: February 2019
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International Economy Amsterdam - Pangkalan Baru

Helpful?
Thank USDutchie
Figtree, Australia
Level 6 Contributor
549 reviews
114 helpful votes
Reviewed 3 days ago
NEW
via mobile

Family flew from Sydney to Bali then Kupang (West Timor) for family Christmas visit. Problem was that because there were two flights (broken flight) and one was international, the other domestic, the luggage went from 30kgs per passenger to 20kgs. So only 20kg per passenger :( Everything else was good as expected but the price is really really high compared...

Date of travel: December 2018
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International Economy Sydney - Kupang

Helpful?
Thank AussieRicho1
Perth, Australia
Level 4 Contributor
29 reviews
19 helpful votes
Reviewed 3 days ago
NEW
via mobile

Once again flights out and return were bang on. Never fail with check in, boarding and inflight - be it comfort / in seat entertainment and beverages. Highly recommended and never fly with any other airline heading to Bali.

Date of travel: March 2019
International Economy Perth - Denpasar
Helpful?
Thank Kazma61
Cromer
Level 4 Contributor
41 reviews
7 helpful votes
Reviewed 5 days ago
NEW

We have always flown Jetstar to Bali until the last couple of years, where we changed to Garuda. While we didn't particularly have any problem with Jetstar (quite the opposite) but their prices to Bali have gone through the roof and the little bit extra to fly Garuda is by far worth it. The service, extra smiles, little extra things...

Date of travel: December 2018
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International Economy Sydney - Denpasar

Helpful?
Thank Chris H
São Paulo, São Paulo, Brazil
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 5 days ago
NEW

I cancel 2 tickets with a week before the flight, got promises 70% refund for both, (i did have the insurance it would cover the other 30%) but after almost 6 months from it, I couldn't get my money back yet, they play with me through emails and keep me out of reach. They are an overpriced company in Indonesia...

Date of travel: September 2018
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Southeast Asia Economy Denpasar - Bima

Helpful?
Thank Tomás Do Prado C
Level 1 Contributor
2 reviews
Reviewed 6 days ago
NEW
via mobile

Formerly this PLATINUM domestic lounge served just a so so food. But still i feel the speciality of being platinum garuda member. The lounge is the nearest one as you reach from xray scan. but today i am really surprised and shocked because this platinum lounge now serving NO FOOD and you have to walk like 60meters away to reach...

Date of travel: March 2019
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Domestic Economy Jakarta - Bandar Lampung

Helpful?
Thank Z846IGlaurat
Mandurah, Australia
Level 3 Contributor
16 reviews
17 helpful votes
Reviewed 6 days ago
NEW

had to change departure dates, went into the office in Kuta. it was done and organized within 10 minutes. very efficient. and the price was so reasonable..very happy with the service..

Date of travel: March 2019
International Economy Denpasar - Perth
Helpful?
Thank honess2
See travel tips for airlines
“Nothing really. All and all, I had a very good experience”
USDutchie, 22 Mar 2019 | Read review
“choose another company to fly.”
tom_sdopradoc, 19 Mar 2019 | Read review
“no dramas whatsoever, have flown Garuda numerous times to Bali..may not be the cheapest, but they get you there on time.”
honess2, 18 Mar 2019 | Read review
“Don't fly with them!”
mollymanwill, 17 Mar 2019 | Read review
“Don't fly with them unless you have a lot of time to accommodate their lack of communication and reliability.”
MKBHK, 16 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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