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Garuda Indonesia


6,135 reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia 011 62 804 180 7807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,135 Reviews from our TripAdvisor Community

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6,135 reviews from our community

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Showing 3,444: English reviews
Melbourne, Australia
Level 1 Contributor
4 reviews
Reviewed today
NEW
via mobile

We have traveled with Indonesian air company Geruda from Melbourne to Denpasar! Flight was very pleasant and we came nearly an hour earlier then scheduled! ! Food and service was great, with alcohol and movies like on any other overseas flight. Even ice cream was served! The only issue is on our way back as it was a late one,...

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International Economy Melbourne - Denpasar

Helpful?
Thank Daydream59426204844
Sunderland, United Kingdom
Level 5 Contributor
38 reviews
17 helpful votes
Reviewed today
NEW

So for my first 18hr+ all in all it wasnt too bad. Our initial flight should have been direct to Jakarta however Garuda changed this for all flights after 28 October meaning an additional flight / stop in Schipol. Shame but Schipol does offer smoking rooms and if you do stop / transfer flights here on way out DO BUY...

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International Economy London - Denpasar

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Thank bexi991
Mumbai, India
Level 5 Contributor
43 reviews
15 helpful votes
Reviewed yesterday
NEW

excellent option to fly to bali on a direct flight, the service is good, the seating is like any other long distance carrier, the timing both the ways are excellent, there is hardly any wastage of time unlike other carriers to Bali where you have to break journey.

Asia Economy Mumbai - Denpasar
Helpful?
Thank JivanKotian
Bali, Indonesia
Level 5 Contributor
74 reviews
20 helpful votes
Reviewed yesterday
NEW

Flying a lot around Indonesia. For Years. Sometimes took Lion and always Complaining, Garuda is the Best in Indonesia, Safe on Time and Staff is Great. Planes are New, sitting space, and give you some food @drinks. Other Airlines in Indonesia Like Lion@Wing should be Closed Down or Pay Penalties to costumers. They don't have any Respect for Wasting time...

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Southeast Asia Economy Denpasar - Bandung

Helpful?
Thank Braucic B
Jakarta, Indonesia
Level 5 Contributor
53 reviews
9 helpful votes
Reviewed yesterday
NEW

My flight journey from Jakarta to Munich. I decided to use Garuda Indonesia direct flight to Amsterdam, transit and change to KLM to Munich. I have a good deal during last minute decision. This is my first time using Garuda Indonesia for an International flight, usually I fly Garuda Indonesia in Domestic Indonesia. The check in time is fast and...

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International Business Class Jakarta - Amsterdam

Helpful?
Thank snavi153
Melbourne, Australia
Level 3 Contributor
23 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Great airline to fly with, this is our 6th time flying with them, they really look after you, comfortable seats, attendants are lovely and the plane always leave on time. Wouldn't fly with anyone else to Bali.

International Economy Melbourne - Denpasar
Helpful?
Thank Robynbull1959
Littleborough, United Kingdom
Level 6 Contributor
413 reviews
108 helpful votes
Reviewed 3 days ago
NEW

This was a flight with an intermediate stop at Labuan Bajo. It is economy class only, as would be expected on a 70 seater ATR Turbo Prop aircraft. Boarding was prompt and efficient at Denpasar. Unlike most European airlines nowadays there was a breakfast box and hot or cold drinks provided on the 90 minute leg to Labuan Bajo. This...

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Southeast Asia Economy Denpasar - Ende

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Thank KBofLB
Fremantle, Australia
Level 6 Contributor
346 reviews
80 helpful votes
Reviewed 4 days ago
NEW
via mobile

Always travel on Garuda sometimes businesses when you can get a good deal I believe it’s the best good plane comfortable and full service great luggage allowance can definitely recommend

International Business Class Perth - Denpasar
Helpful?
Thank Stephen B
Port Stephens, Australia
Level 2 Contributor
8 reviews
Reviewed 4 days ago
NEW
via mobile

Having never flown with Garuda before I found them to be fantastic the seating was comfortable the air hostesses were lovely & accommodating & the meals nice as well. I would highly recommend them again

International Economy Sydney - Denpasar
Helpful?
Thank tan676
Level 5 Contributor
10 reviews
12 helpful votes
Reviewed 4 days ago
NEW

I have only ever flown with Garuda when travelling to sand from Indonesia. Our most recent trip in October reaffirmed our loyalty to this airline. The economy flight was faultless from the leg room, socks and blanket to the snacks, drinks and meals , it was a flight that could be enjoyed by this reluctant flyer 😊. Last year and...

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International Economy Melbourne - Denpasar

Helpful?
Thank Sonjii
See travel tips for airlines
“Take your own snacks!”
bexi991, 14 Nov 2018 | Read review
“check out for business class fares. if the difference is less than double than go for it.”
JivanKotian, 13 Nov 2018 | Read review
“Just Fly With Garuda!”
braucicb, 13 Nov 2018 | Read review
“When you buy ticket, ask whether its really direct flight”
bism0, 6 Nov 2018 | Read review
“aisle seats are always the best”
RonySoerakoesoemah, 6 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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