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GOL Airlines


12,134 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil +55-0300-115-2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,134 Reviews from our TripAdvisor Community

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12,134 reviews from our community

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Showing 313: English reviews
Carlsbad, California
Level 6 Contributor
512 reviews
69 helpful votes
Reviewed 4 days ago
NEW
via mobile

Departed GRU as scheduled on flight 1298 to NVT. Weather caused problems and we were diverted to FLR. We were given a 40 Reais ($10) meal voucher to hold us for 1-1/2 hours while the 2-hr bus arrived to get us to NVT. I arrived at my destination just before midnight. Perhaps someone from Gol expressed their apologies but I...

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Domestic Economy Sao Paulo - Navegantes

Helpful?
Thank db7477
Fortaleza, CE
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed 6 days ago
NEW

My father-in-law works on the maintenance of Gol's aircraft. He is very knowledgeable and always comments that the company is very careful in this area, so I feel safe traveling. Besides, it is very rare to delay a flight.

Domestic Economy Fortaleza - Porto Alegre
Helpful?
Thank Clara C
Sao Paulo, SP
Level 5 Contributor
59 reviews
2 helpful votes
Reviewed 1 week ago
NEW

The company is ok, the crew is very friendly, specially the ones that came from Varig which seem to be more polite than the one's originally from Gol. The food service is minimal, but the seats have good space in between them. Problem is that the company keeps changing rules for flight, postponing and anticipation. Before you could postpone or...

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Domestic Economy Sao Paulo - Rio de Janeiro

Helpful?
Thank JohnnyBravoRJ
Sao Paulo, SP
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 1 week ago

Everything in good condition. Free snacks, no food (except if you pay extra). No onboard entertainment. Not a bad flight.

Domestic Economy Sao Paulo - Campo Grande
Helpful?
Thank Humberto B
Level 2 Contributor
5 reviews
Reviewed 1 week ago via mobile

They respect their customers. In front of the plane there are seats that can fit for a very tall person. And the day I went on that plane to belem from curitiba there was a truckers strike all over brazil so some airports didn't get fuel like brasilia airport. Our connection was through brasilia. But there was a problem and...

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Domestic Economy Curitiba - Belem

Helpful?
Thank Sathira S
Sao_Paulo_Brazil
Level 6 Contributor
332 reviews
85 helpful votes
Reviewed 2 weeks ago

Punctuality and great crew. Even in a busy week with a lack of fuel at the airports due to a transport strike on 05/28/18, the company both in CGH and in Joinville kept on the website and on the telephone and at the counter all informed. Crew: TEN. The challenge is to stay that way. Mark GOL IN THE 2018...

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Domestic Economy Joinville - Sao Paulo

Helpful?
Thank Fernando_Vasques
New York City
2 reviews
Reviewed 2 weeks ago

I was warned that I'd be charged for my luggage, even though I checked only one bag. Not true. The check-in woman was so friendly and helpful. She asked for my seating preference and placed me toward the front. Flight was calm and pleasant.

Domestic Economy Brasilia - Rio de Janeiro
Helpful?
Thank shannon3265
Croatia
Level 5 Contributor
44 reviews
6 helpful votes
Reviewed 2 weeks ago

We took in total 9 flights with this airline in about two weeks span all around the Brazil and we had no problems. No luggage was delayed or lost. Generally very good experience compared to other airlines.

Domestic Economy Manaus - Foz do Iguacu
Helpful?
Thank tezvi
Tehran, Iran
Level 4 Contributor
36 reviews
5 helpful votes
Reviewed 2 weeks ago

An exciting flight! Right after the plane approached and the passengers disembarked, they started boarding for our flight, almost immediately! I realized that they are fueling the plane while passengers were on board!!! Something I had never seen before.

Domestic Economy Sao Paulo - Rio de Janeiro
Helpful?
Thank Kamran N
anna bay
Level 5 Contributor
51 reviews
26 helpful votes
Reviewed 3 weeks ago

The plus side, modern plane and helpful staff. The minus, a 1.5 hour connecting flight layover is usually achievable, in this case a substantial difference between landing time and disembarking time plus more time swallowed up by priority luggage tagging that was anything but meant boarding gate closed sign and a missed flight. Fortunately a very helpful service desk staff...

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South America Economy Santa Cruz - Rio de Janeiro

Helpful?
Thank onemilejorg
See travel tips for airlines
“Good deals sometimes”
JohnnyBravoRJ, 12 Jun 2018 | Read review
“Check in on site in advance. Monitor flights as well.”
Fernando_Vasques, 5 Jun 2018 | Read review
“It's better to use the airports inside the city: Congonhas is easy to approach in Sao Paolo, so is the Santos Dumont in Rio de Janeiro.”
kamrann3, 30 May 2018 | Read review
“Leave for time between connecting flights”
onemilejorg, 27 May 2018 | Read review
“Arrive early.”
Hugodiver, 22 May 2018 | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

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