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Hainan Airlines


787 reviews
Headquarters: Guoxing Road, Haikou 570203 China 011 86 898 95339 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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787 Reviews from our TripAdvisor Community

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787 reviews from our community

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Showing 528: English reviews
Wuxi, China
Level 5 Contributor
57 reviews
69 helpful votes
Reviewed yesterday
NEW

As I have said in previous reviews, from gate to gate and everywhere in between, they are head and shoulders above the rest. The check-in process went very smoothly with helpful and knowledgeable staff. Although there was a short delay, it was handled professionally. Seats were roomy and comfortable. Food was very nice and sufficient portions. Cocktails were great. Very...

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International Economy Boston - Shanghai

Helpful?
Thank Dave G
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Santiago, Chile
Level 6 Contributor
143 reviews
54 helpful votes
Reviewed yesterday
NEW

We bought tickets to fly from kunming, china to sydney, australia with a stop in haikou. After a month we bought them, we receive an email informing us that the flight had been cancelled and that we could change the flight for a few options given or get a full refund. We decided to take one of the options they...

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International Economy Kunming - Sydney

Helpful?
Thank Josefina N
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Firstly I arrived at the airport earlier so I want to ask if I could standby an earlier flight. This is a quite standard process in all major airlines. However, it appeared to me that the counter staff heard word "standby" for the first time. Instead of checking the availability of next flight, she rejected me in less than one...

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Domestic Economy Wuhan - Urumqi

Helpful?
Thank Vic S
Fort Collins, Colorado
1 review
Reviewed 2 days ago
NEW

All seemed to go well on our trip from Las Vegas to Beijing. Our family of five was traveling to Mongolia to attend a wedding. The cabin was nice enough and the food and service were decent. The trouble began when all six of our checked luggage didn't arrive at our final destination which was Ulaanbaatar. The counter people at...

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International Economy Denver - Beijing

Helpful?
Thank kristin112018
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 4 days ago
NEW

I flew Hainan Airlines round trip from Kunming, China to Chicago with an overnight transfer in Beijing both ways. Hainan provides transit passengers a free hotel for layovers that are more than 6 hours. While the hotels were hardly luxury, it is a luxury to be able to land and go to a hotel, sleep, shower, and change clothes, before...

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International Economy Chicago - Kunming

Helpful?
Thank Justin D
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 4 days ago
NEW
via mobile

I highly recommend Hainan Airlines. I flew Business Class from Chicago to Beijing, non-stop. They sent a black car to pick me up at my home and take me to OHare Airport. They marked my luggage so it got special handling. I was sent to the lounge to wait for boarding. The Chicago Lounge has snacks, ramen, and beverages including...

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International Business Class Chicago - Beijing

Helpful?
Thank Linda N
Tampa, Florida
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 5 days ago
NEW

Have flown a number of different airlines from different countries, but was not familiar with Hainan and did not know what to expect except what I read when I researched them. Have no fear, they provided excellent service. The staff was eager and friendly. Food choices sufficient. Very comfortable. Am sure that the caliber of service in coach was also...

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International Business Class Beijing - Seattle

Helpful?
Thank Robert S
Antwerp, Belgium
Level 3 Contributor
15 reviews
Reviewed 6 days ago
NEW

Great service. I am always surprised by the sympathetic stewardesses. Good in-flight entertainment too.

International Economy Brussels - Beijing
Helpful?
Thank Alicia D
Tacoma, Washington
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed 1 week ago
NEW

I was really looking forward to trying out Hainan on this Biz class run. Things started badly when served very warm champagne, after considerable lag after seating. Attendants are happy, eager folks who spoke surprisingly limited English. The food served was surprisingly ordinary in quality with portions on the stingy side. After the meal service, the flight attendant literally disappeared....

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International Business Class Seattle - Haikou

Helpful?
2 Thank William R
Shanghai, China
Level 6 Contributor
349 reviews
272 helpful votes
Reviewed 1 week ago via mobile

As a gold member at hainan I was especially disappointed with the service from check in to arrival. I was not given the regular lounge only some third party lounge no toilet and no shower no food and no service at boarding i was not allowed to board with vip. At hainan gold status means nothing In the flight I...

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International Economy Beijing - Tel Aviv

Helpful?
2 Thank Mashgiach
See travel tips for airlines
“Sit back and relax. Very nice airline.”
768daveg, 17 Aug 2018 | Read review
“This airline does not have a customer service department so as long as there are no lost bags or problems you should be fine. Sheesh.”
kristin112018, 16 Aug 2018 | Read review
“Bring your own snacks. Load up on food and beverage at departure lounge.”
williamrT5344UQ, 11 Aug 2018 | Read review
“take advantage of complimentary drinks, bring hand sanitizer”
sarahmS4455RC, 6 Aug 2018 | Read review
“Do not choose this airline.”
Lee4405, 22 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Hainan Airlines
Haikou-based Hainan Airlines (HU) is the fourth largest airline in the People's Republic of China. With hubs at Haikou Meilan International Airport (HAK) and Beijing Capital International Airport (PEK), the airline has non-stop flights to about 90 domestic and international destinations. These include points in Asia, Europe, North America and Africa. Although not a part of any airline alliance, Hainan Airlines has codeshare agreements with about a dozen airlines. Its fleet is primarily configured with two cabins (Business Class and Economy Class).
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