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Hainan Airlines


995 reviews
Headquarters: Guoxing Road, Haikou 570203 China 011 86 898 95339 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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995 Reviews from our TripAdvisor Community

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995 reviews from our community

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Showing 689: English reviews
Wuxi, China
Level 5 Contributor
59 reviews
77 helpful votes
Reviewed yesterday
NEW

I have flown with Hainan airlines many times and I've never been disappointed. The flight crew really goes all out to provide the best travel experience. I will never again fly with another airline. They are the best!

Date of travel: January 2019
International Economy Shanghai - Boston
Helpful?
Thank Dave G
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Level 3 Contributor
9 reviews
Reviewed 2 days ago
NEW
via mobile

I can describe my expirience with HA in one word - comfortable! Im not a first time traveler. I know a little bit about the service. These guys are really good at there job. Aircraft was in a perfect condition, the seats were very comfy. The attendants are extremely polite, fast responsive to any request, careful. One thing which i...

Date of travel: December 2018
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International Economy Tijuana - Beijing

Helpful?
Thank Bella_KBV
Level 6 Contributor
286 reviews
56 helpful votes
Reviewed 2 days ago
NEW

My teenage son and I flew to and from China with Hainan on our last trip there and I really have to write a review because it was a great experience. The flight was smooth and there were no delays with anything. On returning we could upgrade easily and my son slept all the way home. Our layover in Changsha...

Date of travel: February 2018
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International Economy Sydney - Xiangyang

Helpful?
Thank 381deborahd
Rome, Italy
Level 6 Contributor
133 reviews
16 helpful votes
Reviewed 3 days ago
NEW

Whilst on board the service is ok and staff speaks english, once they ground you because the flight is cancelled, their assistance is zero, actually in some parts of the trip we were not able to find them at all! When at counters or ticketing desk, no one speaks english or anything else which is not mandarin... Hard also for...

Date of travel: December 2018
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International Business Class Rome - Shenzhen

Helpful?
Thank Robye144
Graz, Austria
Level 6 Contributor
91 reviews
44 helpful votes
Reviewed 4 days ago
NEW

From Vienna via Shenzhen to Taiyuan, due to lange transfer time (over 9 hrs) want to change flight to Taiyuan, impossible. So we want to buy tickets from other airlines instead of waiting 9 hrs, we were told, in that way the rest tickets (Taiyuan via Shenzhen to Vienna) of the journey are canceled! How this be possible?

Date of travel: December 2018
International Economy Vienna - Taiyuan
Helpful?
Thank Vincent X
Addis Abeba, Ethiopia
Level 6 Contributor
133 reviews
20 helpful votes
Reviewed 6 days ago
NEW

I was coming home after a long journey in China and most exhausted. When I boarded the plane, it was almost full. However, there were a couple of empty seats at the Emergency Exit row. I was pleased to find an empty middle seat and sat after verifying it was not occupied. Before the take off, the stewardess asked me...

Date of travel: January 2019
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International Economy Beijing - Chicago

Helpful?
Thank Kuhn H
Level 1 Contributor
3 reviews
Reviewed 1 week ago
NEW

I flu from Toronto to Beijing with this flight 2 years ago, Hainan Airline is the best airline I have ever had! The flight attendants are very helpful and friendly and always gives a warm smile, there were many great food and drink choices, the pilots operate the airplane very comfortably, giving me absolutely no discomfort when taking off and...

Date of travel: June 2018
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International Economy Toronto - Beijing

Helpful?
Thank J R
Thane, India
Level 5 Contributor
70 reviews
7 helpful votes
Reviewed 1 week ago
NEW

Large air-crafts really add to customer comforts. Seats are comfortable. Good leg room. Matured staff. Convenient timings. Remarkable thing was food served on flight was awesome.

Date of travel: November 2018
Domestic Economy Shanghai - Beijing
Helpful?
Thank vindac8
Paris, France
Level 5 Contributor
53 reviews
8 helpful votes
Reviewed 1 week ago

The plane was quite clean and the stuff very nice. Food is good. However the space of the aircraft was limited and the configuration was not super confortable. Not many choices for films and they are quite old.

Date of travel: January 2019
International Economy Chongqing - Paris
Helpful?
Thank Zhengfsrm
Guangzhou, China
Level 3 Contributor
8 reviews
2 helpful votes
Reviewed 1 week ago via mobile

As a family of 5, including one infant on a lap, we traveled from Guangzhou to Chicago, connecting in Beijing. Overall, we were very pleased with the service and the flight - an extremely good value for the price we paid! It's also worth noting that I was able to connect to the customer service line very quickly on several...

Date of travel: January 2019
More 
International Economy Guangzhou - Chicago

Helpful?
Thank williambV5601NS
See travel tips for airlines
“If you want to upgrade if you get in early you can do this on the plane if there is availability”
381deborahd, 17 Jan 2019 | Read review
“No hainan anymore!”
VincentX, 15 Jan 2019 | Read review
“Do not discuss with the crew members for anything, otherwise you will regret it.”
kuhnh2015, 13 Jan 2019 | Read review
“Use online check the day before.”
richarda848, 5 Jan 2019 | Read review
“Can't say, this trip was organised by a well known Trave company”
rochesterrambler, 26 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Hainan Airlines
Haikou-based Hainan Airlines (HU) is the fourth largest airline in the People's Republic of China. With hubs at Haikou Meilan International Airport (HAK) and Beijing Capital International Airport (PEK), the airline has non-stop flights to about 90 domestic and international destinations. These include points in Asia, Europe, North America and Africa. Although not a part of any airline alliance, Hainan Airlines has codeshare agreements with about a dozen airlines. Its fleet is primarily configured with two cabins (Business Class and Economy Class).
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