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Hainan Airlines


886 reviews
Headquarters: Guoxing Road, Haikou 570203 China 011 86 898 95339 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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886 Reviews from our TripAdvisor Community

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886 reviews from our community

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Showing 603: English reviews
Murrieta, California
Level 3 Contributor
21 reviews
14 helpful votes
Reviewed 1 week ago
NEW

I would rate Hainan a "zero" if I could. There are many problems with this company. First, they don't have enough respect for their customers to announce in the waiting gate area why the plane is delayed 2 hours. The customer service agents would YELL at any passenger who would ask them "what is the hold up"? Secondly, this is...

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International Business Class Chengdu - Los Angeles

Helpful?
Thank yoshiegirl
Level 4 Contributor
28 reviews
11 helpful votes
Reviewed 1 week ago
NEW
via mobile

The direct flight from Boston to Shanghai was fantastic. The flight crew was attentive. The bathroom where always clean, tough on a 14 hour flight. The food and food options where very good. Really, how often do you get a tender steak 10 hours after take off? The only downside is the 2x2x2 business class. Make sure you don’t get...

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International Business Class Boston - Shanghai

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Thank Jon95b
Level 3 Contributor
24 reviews
4 helpful votes
Reviewed 1 week ago

it was a nice quick flight but the air hostesses were not that friendly perhaps because I was the only foreigner travelling in this plane

Domestic Economy Guangzhou - Qingdao
Helpful?
Thank fawwaaz
Sydney, Australia
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed 1 week ago

We flew return flight Changsha/ London, both aircrafts are very new, less than a year in service, the lie down seat is of very good length, and very private. You could choose to watch movie on screen and handset. In general a very pleasant trip with good service and meal. They use british Airway's lounge in London but the Changsha...

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International Business Class Changsha - London

Helpful?
Thank SophieS2101
London, Canada
Level 4 Contributor
23 reviews
8 helpful votes
Reviewed 1 week ago

Our flight from Shanghai to Beijing was cancelled with no notice of cancellation before arriving at the airport. We had a four hour layover in Beijing for transfer on same airline to travel to Toronto. We did get a stand by flight to Beijing and barely made our connection. Meals on flight were poor. Did not serve water on a...

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International Economy Shanghai - Toronto

Helpful?
Thank OntarioElizabeth
Level 1 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago

My wife & I flew 4 legs in Sept this year in 3 weeks (Melb <-> Xian <-> Rome) in business class. This is the first time we have flown HNA & we are both delighted with the experience. The lay flat beds are comfortable, the pyjamas are the best we have ever had and the inflight experience was 'best...

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International Business Class Rome - Xi'an

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Thank lazza1159
Seattle, Washington
Level 4 Contributor
28 reviews
14 helpful votes
Reviewed 1 week ago

Well, my first time in a Dreamliner 787 and it was very nice. My toddler gets the window seat, and hubby gets the aisle seat, which means I am in the middle. The overall experience was great. in-flight entertainment had pretty good selections. I wish they offered more language options within each movie/shows. Food was standard, however I wish I...

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International Economy Seattle - Shanghai

Helpful?
Thank Margie Y
Subang Jaya, Malaysia
Level 6 Contributor
372 reviews
91 helpful votes
Reviewed 1 week ago

I had a pleasant surprise to be on board of a Hainan airlines from Xian to Urumqi. Before I left Malaysia, I only knew that my group would be on a domestic flight to Urumqi after one night stay in Xian. I had an aisle seat and felt comfortable through out my journey. Very good service. The 2+ hour journey,...

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Domestic Economy Xiangyang - Urumqi

Helpful?
Thank sy3717
Seattle, Washington
2 reviews
2 helpful votes
Reviewed 1 week ago

I gave them 2 stars because, once on the plane, it wasn't too bad. But Booking and seat selections are nearly impossible. Online system sucks and "hotine" sucks. US phone number rolls over to a call center in Malaysia where they are poorly trained. EVERY time I called (7 times) they had to call me right back. "well how long...

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International Business Class Seattle - Shanghai

Helpful?
Thank John M
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago

Extra negatives after the whole flight: - Disgustingly dirty toilets! My child was actually avoiding to go at all cost. There was urine on the floor 20 mins into the flight. I took her to a few bathrooms, all except one were the same. And the smell of urine in toilets, yuck. Never had such an experience with any airlines...

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International Economy Haikou - Sydney

Helpful?
Thank Ksenia V
See travel tips for airlines
“Do not fly this airline!”
yoshiegirl, 14 Oct 2018 | Read review
“there is no personal screen entertainment,instead there are tv where everyone see at the same time”
fawwaaz, 13 Oct 2018 | Read review
“It took us a while to find the lounge in Heathrow, it's lounge 1 inside lounge F”
SophieS2101, 11 Oct 2018 | Read review
“if you have a toddler, make sure you pre-order the kids meal.”
27margiey, 9 Oct 2018 | Read review
“Book a couple of months in advance so you have time to select a seat”
johnmP2246ON, 8 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Hainan Airlines
Haikou-based Hainan Airlines (HU) is the fourth largest airline in the People's Republic of China. With hubs at Haikou Meilan International Airport (HAK) and Beijing Capital International Airport (PEK), the airline has non-stop flights to about 90 domestic and international destinations. These include points in Asia, Europe, North America and Africa. Although not a part of any airline alliance, Hainan Airlines has codeshare agreements with about a dozen airlines. Its fleet is primarily configured with two cabins (Business Class and Economy Class).
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