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Hawaiian Airlines


5,404 reviews
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819 +1 800-367-5320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,404 Reviews from our TripAdvisor Community

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5,404 reviews from our community

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Showing 4,774: English reviews
San Diego, California
Level 5 Contributor
72 reviews
19 helpful votes
Reviewed today
NEW
via mobile

I was at the airport at noon for my flight that left at midnight. I had no other choice and figured I could check in, get through customs and settle into the lounge area. Wrong!! Hawaiian Airlines desk didn’t open until 9:00 pm. So it was a long day.

Date of travel: December 2018
International Economy Auckland - Honolulu
Helpful?
Thank KatB92020
Vancouver, Washington
Level 6 Contributor
267 reviews
353 helpful votes
Reviewed today
NEW

We were scheduled for an A330 with layflat seats. Didn't get it (again -- didn't get it on our flight to HNL either). First aircraft change was to an A321-Neo which would have been ok, at least a newer plane. Then changed again to an old (very) B767. No advance notice of changes. Next was gate change with no notice...

Date of travel: December 2018
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Domestic First Class Honolulu - Portland

Helpful?
Thank TravelSinceRetired
Vancouver, Washington
Level 6 Contributor
267 reviews
353 helpful votes
Reviewed today
NEW

With one exception, everything about our flight to Honolulu was great. Check-in was swift & efficient and the agents were friendly & smiling. Our flight attendants were exceptional & constantly checked to see if anyone needed anything. Our flight was supposed to be on an A-330 with layflat seats; sadly the aircraft was switched to an ancient B-767. The big...

Date of travel: December 2018
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Domestic First Class Portland - Honolulu

Helpful?
Thank TravelSinceRetired
Fort Collins, Colorado
Level 6 Contributor
788 reviews
291 helpful votes
Reviewed today
NEW

Arrived at airport for short hop between islands, after having checked in on-line and previously paid for checked luggage. Stood in airport line to print boarding passes and luggage tags, while watching 6 agents chatting among themselves at end of passenger line and 4 more behind counter "helping". When my time came one agent stopped talking and pointed to the...

Date of travel: December 2018
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Domestic Economy Maui - Lihue

Helpful?
Thank ROCtraveler30
Morgan Hill, California
Level 4 Contributor
24 reviews
6 helpful votes
Reviewed yesterday
NEW

We have always flown HA. But over the years they have cut more and more things on certain flights due to plane size I guess. No more movies or Hawaiian info films to get you in the Hawaii spirit. They do serve food but I STRONGLY suggest you eat before if you are flying out early am. We had a...

Date of travel: December 2018
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Domestic Economy San Jose - Maui

Helpful?
Thank Debbie G
Portland, Maine
Level 4 Contributor
26 reviews
13 helpful votes
Reviewed yesterday
NEW

Recently flew Hawaiian Airlines from LAX to Honolulu. This is a good airline because of the customer service which exceeds other airlines that I've flown with. I've never experienced a more accommodating crew. They are always coming around checking on passengers, they provide drinks constantly which include alcoholic and non-alcoholic. On my flight back to LA, we were offered a...

Date of travel: December 2018
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Domestic Economy Los Angeles - Honolulu

Helpful?
Thank C M
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

a night flight which i hate,however extra comfort seats was worth it ,staff were great ,services good ,entertainment good ,trying to sleep not so good,but wouldnt pay for flat bed so put up with it ,but this was a good airline who went out of there way to try and make this a comfortable flight ,well done

Date of travel: October 2018
International Economy Auckland - Honolulu
Helpful?
Thank Graham M
1 review
Reviewed yesterday
NEW
via mobile

The absolute worst flying experience of my life. Seats are uncomfortable. Delayed for over 2.5 hours. Then when using the restroom flight attendant was knocking on the door non stop until I got out like there was some kind of emergency yet we still weren’t even close to take off at that point. They crammed majority of the people on...

Date of travel: December 2018
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International Economy Honolulu - Sydney

Helpful?
Thank jjj5555
Kleinburg, Canada
Level 6 Contributor
62 reviews
17 helpful votes
Reviewed yesterday
NEW
via mobile

Flight was a middle of the day flight, things left on time which is greatly appreciated. Honululu airport is a bit outdated but functions just fine. Flight was short but still got something to drink, flight attendants were nice. Plane was clean. No complaints.

Date of travel: December 2018
Domestic Economy Maui - Honolulu
Helpful?
Thank U1853YOsaraha
Level 4 Contributor
27 reviews
7 helpful votes
Reviewed 2 days ago
NEW
via mobile

Not the best plane I’ve ever been on. It seemed tired - monitors old and unresponsive at times. The person in front of me reclined her seat for the entire flight (even at mealtimes). The very tall and well built gentleman behind me prevented me from reclining my seat. At no time did the attendants offer to move me to...

Date of travel: November 2018
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International Economy Brisbane - Honolulu

Helpful?
Thank deeb294
See travel tips for airlines
“plan on having to check your over head bag....the bins are very small”
428debbieg, 9 Dec 2018 | Read review
“extra comfort well worth it,we had seats 11a 11b and basically a area to ourselves”
Q5651KCgrahamm, 9 Dec 2018 | Read review
“Able to access the Quantas lounge at Sydney.”
SharonB340, 6 Dec 2018 | Read review
“If you prepaid for an upgraded seat bring proof to check in.”
4Antique1, 6 Dec 2018 | Read review
“Definitely pay for extra legroom or exit row and choose your seats as soon as you book your flight so you can sit together at least.”
AussieCountryFolk, 5 Dec 2018 | Read review
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Hawaiian Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$100
    • Each bag maximum 50 lb/23 kg
About Hawaiian Airlines
As the largest carrier based in Hawaii, Hawaiian Airlines (HA) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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