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Iberia


8,280 Reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,280 Reviews from our TripAdvisor Community

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8,280 reviews from our community

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Showing 1,687: English reviews
Swizerland
Level 6 Contributor
293 reviews
48 helpful votes
Reviewed yesterday
NEW
via mobile

On time, which is something on a snowy day like this. Staff is friendly, but the biggest bummer is by far the room, the space. My knees are completely cramped between my chair and the ones in front of me, and I am no giant (1.82). Is just not fun flying like this, sorry. All the timeliness in the world...

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Europe Economy Canton of Geneva - Madrid

Helpful?
Thank SwizerlandRoisindubh
tenerife
2 reviews
Reviewed yesterday
NEW

The majority of cabin attendants try to avoid speaking in english by doing it as fast as possible. And basically impossible to understand. Why do they not have an english teacher available to help them overcome what seems to be a psycological problem more than anything.

Europe Economy Copenhagen - Tenerife
Helpful?
Thank skypeter
New York City, New York
Level 3 Contributor
12 reviews
11 helpful votes
Reviewed 3 days ago
NEW

I am glad to say that the experience in Iberia was a pleasant one. The flight left a bit late however the pilots made that up in the air and arrived in Madrid 20 minutes ahead of schedule. I was traveling with our 2 yr old daughter and the crew was very receptive and cordial with us. The in flight...

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International Economy New York City - Madrid

Helpful?
Thank Pablo I
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 4 days ago
NEW

I fly quite often within Europe and get into KLM, Easyjet, Ryanair, Air France and Iberia airplanes once or twice a month. I can say fully convinced that nowadays low-cost airlines offer the exact same service than the classic big airlines. I would only make an exception with KLM as they still offer a great service, offer drinks and snacks...

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Europe Economy Madrid - Basel

Helpful?
Thank Manu C
Tel Aviv, Israel
Level 6 Contributor
660 reviews
112 helpful votes
Reviewed 4 days ago
NEW

Many years ago I had a bad experience flying Iberia. This time - it was perfect. They departed on time and landed ahead of schedule. The entertainment system was wonderful, service was good. Very good experience.

International Economy Madrid - Tel Aviv
Helpful?
Thank Neta_Avivi
Vienna Region, Austria
2 reviews
Reviewed 4 days ago
NEW

Just in brief: for many years flights with Iberia to Latin America were dreaded experiences, to be be avoided at all costs. Not so anymore. This year I took Iberia 3 times when travelling to Brazil and everytime I came away perfectly happy. The new business class is the best which is offered for long haul flights to Latin America,...

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International Business Class Vienna - Sao Paulo

Helpful?
Thank klaus733
2 reviews
Reviewed 5 days ago
NEW

We missed our flight because: Iberia Express failed to issue our tickets properly despite taking money from our accounts. They advised us this would be solved at check-in but despite us being 1hr early it wasn't BECAUSE THEY DON'T EMPLOY ANY STAFF AT MANCHESTER AIRPORT and DID NOT ANSWER THE PHONE TO THEIR OWN CONTRACTORS (!) for 45 mins. So...

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Europe Economy Manchester - Madrid

Helpful?
Thank Philip T
Coral Gables, Florida
Level 4 Contributor
41 reviews
7 helpful votes
Reviewed 5 days ago
NEW

I booked economy plus believing that it might be similar with the ones in British Airways or Lufthansa. Worst customer service ever from the crew. Their attitude is like they are doing us a favor flying with them. The only message they keep telling the passenger is that they were the more " on time " airline, which I cannot...

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International Economy Miami - Madrid

Helpful?
Thank Luis Javier F
Barcelona, Catalonia, Spain
Level 2 Contributor
6 reviews
5 helpful votes
Reviewed 5 days ago
NEW

A very nice Flight.Whenever i ask for Serice a very friendly Bord person offers me all for a perfect flight.We arrive in Time

International Economy Rome - Mexico City
Helpful?
Thank David D
Malaga, Spain
Level 5 Contributor
42 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

Again on the flight back from JFK the crew who was doing the service on economy plus, not only she didn’t smile but she did t care at all service fast giving food without looking at people ! When you want some drink is like asking for a favor ! Really bad experience both way not worth the extra money

International Economy New York City - Madrid
Helpful?
Thank steveaA7892ZM
See travel tips for airlines
“If you a more than 1,80 m. you have a problem and will end up with sore knees.”
skypeter, 11 Dec 2017 | Read review
“Use Easyjet for this route, a lot cheaper and usually on time.”
manuc990, 8 Dec 2017 | Read review
“Try to get seats directly facing the wall - they have the best space (but all others are also fine). Check their red wines”
klaus733, 8 Dec 2017 | Read review
“If you are interested ONLY in a better seat than economy and do not care about anything else book a seat in economy plus.”
luisjavierf2016, 7 Dec 2017 | Read review
“They have enough leg room.”
IsayBistra, 6 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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