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Iberia


15,295 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain 011 34 901 11 15 00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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15,295 Reviews from our TripAdvisor Community

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15,295 reviews from our community

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Showing 3,577: English reviews
St. Louie
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed today
NEW

Don't book with Iberia. They don't inform that you can/will fly with another airline. We got stuck with "LEVEL" airlines - which charged for EVERYTHING... including WATER. Also, even if you are ok paying for your food - too bad, you must "pre-order" your food 1-2 days in advance. How were we supposed to do that when we didn't know...

Date of travel: March 2019
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International Economy Boston - Barcelona

Helpful?
Thank ChezGeorge
1 review
Reviewed today
NEW
via mobile

Myself and two friends flew Iberia to Barcelona from Boston for a girls trip recently and I could not get on here quickly enough to warn everyone not to fly with them. They are the rudest airline I have ever flow with! They never offered any water or food to any of the guests except a select few and when...

Date of travel: March 2019
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International Economy Boston - Barcelona

Helpful?
Thank A_travel1315
Cardiff, United Kingdom
Level 5 Contributor
55 reviews
16 helpful votes
Reviewed today
NEW

I'd booked an Iberia flight to Guatemala as it was offered at a competitive price compared to other airlines. Although I hadn't flown with Iberia before, the price was definitely an attraction for me. That said, I didn't overly enjoy my experience with this airline. The only benefit being that my flight was pretty empty and I therefore had more...

Date of travel: March 2019
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International Economy London - Guatemala City

Helpful?
Thank Bex_LL
Murcia, Spain
Level 5 Contributor
70 reviews
22 helpful votes
Reviewed today
NEW

I dont know what has happened to Iberia,It used to be a top airline and now its just a budget airline but not as cheap.I am 2 meters tall and always need to reserve a seat with extra legroom,however, on our recent flight to Rio de Janeiro it was impossible to reserve a seat although I was willing to pay...

Date of travel: March 2019
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International Economy Madrid - Rio de Janeiro

Helpful?
Thank jomac151
San Francisco
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed yesterday
NEW

I flew Iberia from Valencia, Spain to Barcelona and it was a great flight. They were on time and because of their punctuality I was able to connect easily to my flight in Barcelona to Greece. The stewardess were very courteous, the plane was immaculate inside. The flight was very reasonable.

Date of travel: September 2018
Domestic Economy Valencia - Barcelona
Helpful?
Thank J D
Basel, Switzerland
Level 3 Contributor
18 reviews
8 helpful votes
Reviewed 2 days ago
NEW

i booked a flight for my family and me from madrid to basel. by chance i saw that the departure tome was changed from 3 pm to 10 am. i was not informed by any means. called customer service - no explanation, no apology in the name of the company. representative refused to give me his full name or pass...

Date of travel: March 2019
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Europe Economy Madrid - Basel

Helpful?
Thank Julian M
Los Angeles, California
Level 2 Contributor
7 reviews
7 helpful votes
Reviewed 2 days ago
NEW

My flight to Madrid was cancelled an hour before departure time because the incoming plane got into a minor accident with another plane while taxiing to the gate. Iberia offered hotel/meal vouchers for all passengers, but after waiting in line for 2 hours, and estimating I’d have to wait at least 2 hours more, I decided to take a Lyft...

Date of travel: February 2019
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International Economy Los Angeles - Madrid

Helpful?
Thank HaelynL
Los Angeles, California
Level 2 Contributor
7 reviews
7 helpful votes
Reviewed 2 days ago
NEW

I tried to book a flight online but the site didn’t give me the option to prepay for checked bag. I called Iberia and the agent helped me. She said the total for everything will be $575. 3 days later I saw I was charged $600.01. I called Iberia about the +$25.01, they said it’s for booking my flight on...

Date of travel: February 2019
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International Economy Los Angeles - Madrid

Helpful?
Thank HaelynL
Bellevue, Washington
Level 3 Contributor
18 reviews
5 helpful votes
Reviewed 2 days ago
NEW

We elected to fly "Premium Economy", and it was a part of a partner booking with American Airlines. So our Seattle to JFK was in economy our overnight to Madrid was in Premium. The equipment was a newer Airbus, and the pricing was just a couple hundred more than economy. We would fly this airline again if given the opportunity.

Date of travel: October 2018
International Economy New York City - Madrid
Helpful?
Thank BarryScovel
London, United Kingdom
Level 6 Contributor
71 reviews
24 helpful votes
Reviewed 2 days ago
NEW

My flight was delayed for a bad weather and nearly miss a connection flight at Madrid in its situation. I contacted to BA flight (share code) but they couldn't do anything. Hence, I’ve called an Iberia services centre, and finally, I could manage to fly with an earlier flight and could catch a connection flight. Cause of this delayed flight,...

Date of travel: February 2019
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Europe Business Class London - Jerez De La Frontera

Helpful?
Thank O-D-satomi
See travel tips for airlines
“Stay Away!!! - Book with someone else!!!”
ChezGeorge, 20 Mar 2019 | Read review
“avoid iberia if possible”
jomac151, 20 Mar 2019 | Read review
“Fly with Iberia at your own risk.”
HaelynL, 18 Mar 2019 | Read review
“The WORST Customer Service ENER in any Airline or Company.”
235jorge, 15 Mar 2019 | Read review
“Be the first at the check-in desk”
LouPapy, 15 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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