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Iberia


11,927 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain 011 34 901 11 15 00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,927 Reviews from our TripAdvisor Community

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11,927 reviews from our community

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Showing 2,694: English reviews
Caracas, Venezuela
Level 6 Contributor
220 reviews
103 helpful votes
Reviewed today
NEW

Although I had paid 40€ extra for a better seat the 10 hours from Caracas to Madrid were unbearable and I did not know where to put my legs (was it really a bettter seat?) ONE SUGGESTION: In Economy it should be prohibited to the passengers to recline their seats because in the older planes with their worn-out seats the...

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International Economy Caracas - Frankfurt

Helpful?
Thank oldgerman66
Peso Da Regua, Portugal
Level 3 Contributor
15 reviews
Reviewed today
NEW

The flight was great: Punctuality. Efifcient crew. Confortable seats. No problems with bags and baggage.

Europe Economy Athens - Porto
Helpful?
Thank TeresaMSoares
Level 4 Contributor
26 reviews
7 helpful votes
Reviewed yesterday
NEW

I've flown numerous airlines in the US and abroad. I have never been spoken to so rudely as I did on this flight. It was August and the air was not working in my row.......thru the entire flight. The flight attendant never got out of her seat to check on the passengers. I was able to tell her right before...

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Europe Economy Madrid - Biarritz

Helpful?
Thank Betsy M
London, United Kingdom
Level 3 Contributor
18 reviews
9 helpful votes
Reviewed yesterday
NEW

We had a wonderful flight - easy to book; check-in was a dream. Every member of staff was friendly and helpful. Our seats were comfortable on both flights - we had a connecting flight first (Valencia to Madrid; then transferred to a London bound flight. A little more time between transfers would have been preferable, but we just made it....

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Europe Economy Valencia - London

Helpful?
Thank gcooksey
Ghent, Belgium
Level 6 Contributor
225 reviews
75 helpful votes
Reviewed yesterday
NEW

We were travelling from Brussels to Madrid and then on to San José in Costa Rica. When already on the plane to Madrid the pilot discovered a technical problem so we went back to the airport to have it repaired. Due to that we had only 5 minutes left to catch the plane in Madrid. All went well in the...

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International Economy Brussels - San Jose

Helpful?
Thank SolidRocks
Holyport, United Kingdom
Level 6 Contributor
176 reviews
65 helpful votes
Reviewed yesterday
NEW

My 16 year old son said it was the most uncomfortable flight he had ever had. It was so cramped. Narrow, uncomfortable seats. Poor food. Unfriendly cabin crew. The plane was quite modern but just looked drab - whoever designed the cabin should have put a bit more colour into it. My first experience of Iberia. Not overly impressed.

International Economy San Jose - Madrid
Helpful?
Thank UlstermaninNorfolk
Herefordshire, United Kingdom
Level 6 Contributor
313 reviews
101 helpful votes
Reviewed 2 days ago
NEW

I have never had a problem with this airline. Good was reasonable, service good and the whole trip ok. Will be using them again.

International Economy Rio de Janeiro - Madrid
Helpful?
Thank Chris C
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Bumpy very uncomfortable seating no leg room, took forever to get our bags at the destination,extremely cramped for room and I am not tall.

Europe Economy Venice - Madrid
Helpful?
Thank Tim M
Lisbon, Portugal
1 review
Reviewed 2 days ago
NEW
via mobile

My family and I chose Iberia to travel from Athens to Lisbon this Summer. Three days ago and in order to pay the extra for the luggage on the Iberia website for this flight I was informed (without any previous notice) that the hour of this flight was changed (from 4:50PM to 02:05PM) offering only the possibility of canceling this...

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Europe Economy Athens - Lisbon

Helpful?
Thank Marina F
Manchester, United Kingdom
1 review
Reviewed 3 days ago
NEW
via mobile

On our first flight to San Jose, the service was adequate and a fairly satisfactory flight, however, upon arrival in San Jose, almost half of my group’s luggage had been abandoned by the airline in Madrid! This meant the first three days of their 10 day trip were spent with NO clean clothing, this is absolutely unacceptable in 2017. The...

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International Economy Madrid - San Jose

Helpful?
Thank joehg
See travel tips for airlines
“Do the usually recommended - arrive early and be pleasant.”
gcooksey, 19 Aug 2018 | Read review
“Fly with another airline”
timmG3563FZ, 18 Aug 2018 | Read review
“Iberia is fine, but has an issue with in flight crew.”
marceloc1961, 16 Aug 2018 | Read review
“Don't fly Iberia.”
rjm512, 15 Aug 2018 | Read review
“ensure you have plenty of time if you have a connecting flight”
yycyycyyc, 15 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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