We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Japan Airlines (JAL)


3,072 Reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture +81-0570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

3,072 Reviews from our TripAdvisor Community

Write a Review

3,072 reviews from our community

Filter reviews by popular destinations:
All reviews Tokyo Honolulu Osaka Sapporo Bangkok Paris Sydney Okinawa Taipei Los Angeles Nagoya Singapore New York City
Traveller rating
Cabin
  • (512)
  • (102)
  • (208)
  • (31)
Route
  • (555)
  • (165)
  • (64)
  • (63)
  • (7)
  • More
Language
  • More
Showing 854: English reviews
Chicago, Illinois
Level 3 Contributor
10 reviews
Reviewed 2 days ago
NEW

Booked my flight with Japan Airlines. Seats actually have room. On the 10 hour flight from Melbourne, I never felt like I was crammed into my seat. Cabin Crew was real friendly and the price of the ticket was reasonably priced. Will fly this airline again.

International Economy Melbourne - Tokyo
Helpful?
Thank Greg H
Upminster, United Kingdom
Level 4 Contributor
30 reviews
22 helpful votes
Reviewed 3 days ago
NEW

Flew from Heathrow ,told at the airport I had not checked in online even though I had confirmed seats online and had also been advised I had checked in, after a very frustrating time trying to fathom the worst website I have ever come across. We had a flight from London to Helsinki via BA then joined JAL who immediately...

More 
International Premium Economy London - Tokyo

Helpful?
Thank angiesn56
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed 1 week ago via mobile

We went from the USA to the Philippines round trip with Japan Air. The flight itself was a good price and the movie selection and food were decent. The seats weren't the most comfortable but they were also fairly decent and the flight attendants were friendly. What really bothered us is the mobile check-in. We had 8 hours in LAX...

More 
International Economy Los Angeles - Manila

Helpful?
1 Thank Sarah S
Level 3 Contributor
18 reviews
18 helpful votes
Reviewed 1 week ago

JAL overnight to Australia served Wagyu Beef Sirloin which was absolutely the best airline meal I've ever enjoyed. Appetiser of Salmon Gravlax was also exceptional. Great to see that some airlines still do value business class travellers and aren't cutting costs to the bone, instead focusing on higher quality and good service. Lie-flat beds were good for the age f...

More 
International Business Class Tokyo - Sydney

Helpful?
1 Thank Sean C
Sydney, Australia
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

I flew SYD-NRT return recently on JAL and was utterly amazed at the level of service provided by all staff. The Sydney ground staff were outstanding. They were genuinely lovely people who ensured that I felt special from check in to boarding. On board, the cabin crew seemed so much more attentive and professional than any other cabin crew I...

More 
International Business Class Sydney - Tokyo

Helpful?
1 Thank Michael K
Level 6 Contributor
99 reviews
30 helpful votes
Reviewed 1 week ago via mobile

I have flow the Sydney Vancouver route on Japan Airlines a few times. I find their business class fares competitive, and their service is great, but there are some caveats and that probably explains the competitive pricing. On the Vancouver Narita route JAL flies the B787 Dreamliner. Business class is a 2-2-2 layout. There’s no staggering on the window side...

More 
International Business Class Vancouver - Tokyo

Helpful?
Thank Anirban M
Tukwila, Washington
Level 6 Contributor
67 reviews
19 helpful votes
Reviewed 1 week ago via mobile

I booked 3 tickets for my sister in-law, niece and nephew for Oct. 5 departure through Priceline.com. From Manila to Portland, OR. They arrived early at the airport to check-in and when they we're being checked-in they found out my nephew was missing a document an ECC document (Emigration Clearance Certification). (By all means this is our fault in our...

More 
International Economy Manila - Portland

Helpful?
2 Thank Harold L
Sydney, Australia
Level 3 Contributor
9 reviews
5 helpful votes
Reviewed 1 week ago

The friendliness of staff is exceptional. The seats are super comfortable and very private. Good food with a choice of western and traditional Japanese cuisine. On board entertainment could have been better, the choice of movies was limited. A business lounge at Narita airport was absolutely fantastic, offering an excellent refreshment facilities, a free 15 min back massage as well...

More 
International Business Class Sydney - Boston

Helpful?
1 Thank urszula206
Level 5 Contributor
50 reviews
24 helpful votes
Reviewed 1 week ago via mobile

Great airline!! The service was beyond great. Long story but it was a codeshare for work. So i switched from AA to JAL. I was having some luggage issues and was getting “0” help from AA of course. So i went to JAL and asked and they said “AA” should do that and i explained how that went. She took...

More 
International Economy Honolulu - Tokyo

Helpful?
2 Thank Jason B
Melbourne, Australia
Level 2 Contributor
4 reviews
2 helpful votes
Reviewed 2 weeks ago

I flew in the last days of Sep. 2017 .Gate at Helsinki airport is in a lower ground ,far,far away, and with no facilities.Had to walk upstairs to a Jumbo and that was no fun . A bus takes you to the Helsinki airport on arrival. Plane to Tokyo was late for 1hr,no information given for a long time.Connecting flight...

More 
International Premium Economy Helsinki - Melbourne

Helpful?
Thank Isabella K
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“When you book, go to Seatguru.com and see the configuration of your flight to pre-allocate the seats that suit you most.”
seancG7659JZ, 8 Oct 2017 | Read review
“Think before you buy,it is not a cheaper airline!”
IsabellaK80, 3 Oct 2017 | Read review
“AA charged additional fees for seats. JAL does not sell seats.”
pinayoz, 2 Oct 2017 | Read review
“Be nice to these very very nice people!”
cicliste666, 1 Oct 2017 | Read review
“Not the right choice to travel on long haul flight evenin business class”
mohammadj241, 27 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

1,808 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1808)
Viewed
View from Window (133)
Viewed
Our fleet (20)
Viewed
Seat (132)
Viewed
Food and Drink (133)
Viewed
Airline Lounge (14)
Viewed
Seat (48)
Viewed
Cabin (108)
Viewed
Onboard features (7)
Viewed
Airline Lounge (135)
Viewed
Food and Drink (482)
Viewed
Airport (177)
Viewed
Onboard Feature (60)
Viewed
View from window (9)
Viewed
Airport (5)
Viewed
Cabin (1)
Viewed
Other (344)