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Japan Airlines (JAL)


6,282 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture 011 81 570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,282 Reviews from our TripAdvisor Community

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6,282 reviews from our community

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Showing 1,912: English reviews
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Over the last year I've had the privilege of traveling on long haul business class flights with a number of airlines including Emirates, JAL, United, and British Air -- and JAL is the BEST!!! Their plane was the cleanest after 14 hours in the air, their beds were the most comfortable and their food was certainly more than adequate. If...

Date of travel: March 2018
More 
International Business Class San Francisco - Tokyo

Helpful?
1 Thank Nancy B
Benalla, Australia
Level 3 Contributor
14 reviews
13 helpful votes
Reviewed 3 days ago
NEW

This was my first time on JAL and I loved everything from the staff with exceptional service and also the cleanliness. The food was superb as you can choose Japanese and western. The flight entertainment is also good however I did wish their was more movies that were newer releases. On the way home I flew Premium Economy. Again a...

Date of travel: December 2018
More 
International Business Class Melbourne - Tokyo

Helpful?
1 Thank Liesl V
Singapore, Singapore
Level 4 Contributor
37 reviews
33 helpful votes
Reviewed 3 days ago
NEW

We had a very unpleasant experience on JAL, and my husband was ordered out of his premium economy seat. We flew from Tokyo to Singapore on 29th November 2018 in a family of 3, my husband was on premium economy class as it was work travel while I and my daughter of 2.5yo were on economy. Normally on long flights,...

Date of travel: November 2018
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Southeast Asia Premium Economy Tokyo - Singapore

Helpful?
1 Thank Trang2401
Yokohama, Japan
2 reviews
Reviewed 3 days ago
NEW

It's very confortable Airline from Japan to Singapore. Departure time is set before noon and arrival time is before evening. So it's convenient for me. Especially for the business traveller, time consuming viewpoint, this flight schedule is very good. In flight service is an acceptable level both Foods and Drinks. Cabine is clean and there is no claim on this.

Date of travel: November 2018
Southeast Asia Economy Tokyo - Singapore
Helpful?
Thank trveller_kuma
Paris, France
Level 1 Contributor
4 reviews
Reviewed 4 days ago
NEW

I flew JAL for the first time, and was very impressed by the service and cleanliness. The economy seats were comfortable as far as economy goes. There was a variety of TV and movie selections. The food was good by airline standards. I would recommend JAL for long haul flights.

Date of travel: November 2018
International Economy Helsinki - Tokyo
Helpful?
Thank Ellen M
Nagoya, Japan
Level 3 Contributor
13 reviews
Reviewed 5 days ago
NEW

nice, friendly and helpful flight attendance. the food was good and looks healthy. comfort seat and spacey

Date of travel: October 2018
North Asia Economy Jakarta - Tokyo
Helpful?
Thank Fearlesswan
Singapore, Singapore
Level 4 Contributor
34 reviews
7 helpful votes
Reviewed 5 days ago
NEW
via mobile

It's my 2nd trip to Japan by JAL. This time, my family of 4 travel in Premium Economy Class. Sadly, there's isn't priority for boarding; unlike SQ. Also, the stewardess didn't ensure that all windows be 'up' when landing (though they walk through the aisles). In fact, it's my first time witnessing such a scene. Not worth the price!

Date of travel: December 2018
North Asia Premium Economy Singapore - Tokyo
Helpful?
Thank keowkeowheng
Singapore, Singapore
Level 6 Contributor
110 reviews
39 helpful votes
Reviewed 5 days ago
NEW

I had a great flight with the JAL airlines. The check in was smooth and gate agents was very nice, and allowed me to board first because i am bringing my child along. They also provided seamless good customer service and was always very accommodating and smiley throughout the way. I cannot praise this airline enough. They also provided cute...

Date of travel: December 2018
More 
North Asia Economy Singapore - Tokyo

Helpful?
Thank Chow E
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Our flight was awesome, took off on time and was very pleasant. The flight attendants provided us with outstanding service. I would highly recommend this airline.

Date of travel: October 2018
International Economy San Diego - Tokyo
Helpful?
Thank L704FRricharda
1 review
Reviewed 1 week ago
NEW

I tried 1st time with JAL since i had a good impression with Japan and people, but really regret because of communication attitude in New York office, specialy food and other stuff. only i am happy with cabin crew tey are realy helpful.

Date of travel: October 2018
International Economy New York City - Singapore
Helpful?
Thank endashi
See travel tips for airlines
“If single traveller take the window seat in Business class. If l Premium economy then the isle in the middle section.”
519lieslv, 11 Dec 2018 | Read review
“If possible, do not change this schedule.”
trveller_kuma, 11 Dec 2018 | Read review
“There aren't tons of regular economy seats (lots of other classes), so make sure to pick your seat in advance.”
parisiemme, 10 Dec 2018 | Read review
“Do not be afraid to ask the attendants for assistance.”
L704FRricharda, 8 Dec 2018 | Read review
“Bring a pen to fill out customs and immigration forms prior to landing so you'll be able to move faster through arrival process.”
RobertKona, 4 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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