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Japan Airlines (JAL)


5,252 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture 011 81 570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,252 Reviews from our TripAdvisor Community

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5,252 reviews from our community

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Showing 1,596: English reviews
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Booked direct flights from New York to and from Tokyo on a JAL Boeing 777. The price of direct tickets was only a few hundred more than flights with connections, so it was a no brainer. I am a nervous flyer, but the flight to Tokyo was smooth as butter. We flew north from New York, through Canada, over the...

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International Economy New York City - Tokyo

Helpful?
1 Thank Andrew D
City of Greater Geelong, Australia
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

Wonderful way to end a fantastic holiday. A little bit more leg room and comfort. JAL were great to fly with and the lady at check in, couldn't help us any more than she did

Domestic Premium Economy Tokyo - Osaka
Helpful?
1 Thank Sally O
Depok, Indonesia
Level 4 Contributor
29 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

I sit in economy class. The leg room and seat are comfortable. They provide halal food which is really good. The flight attendant are really nice.

North Asia Economy Jakarta - Tokyo
Helpful?
1 Thank Anna P
Taipei, Taiwan
Level 6 Contributor
328 reviews
342 helpful votes
Reviewed 2 days ago
NEW

Flight from NRT to TPE, flight delayed, then some Taiwan parents did nothing to control their infant. Four adults in the family, two kids, one of which was an infant, screaming for the entire duration of the four hour flight. Flight crew did nothing. Parents and Grandparents did very little. Infants DO NOT BELONG on flights, period! Selfish parents bringing...

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North Asia Business Class Tokyo - Taipei

Helpful?
Thank CrunchyMonkey
Level 3 Contributor
17 reviews
9 helpful votes
Reviewed 3 days ago
NEW

Excellent customer service and superb food. The quality and space of seat in Premium Economy is almost as good as the old style business-class (before the sleeper seats were introduced) and definitely worth the money. JAL offers a huge baggage allowance (each person is allowed 2 x 23kg check-in bags), which really helps when travelling with the family after a...

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International Premium Economy London - Tokyo

Helpful?
2 Thank Colin S
Carlsbad, California
Level 4 Contributor
28 reviews
24 helpful votes
Reviewed 3 days ago
NEW

I have flown at least 700 times in my life, and dozens of times with JAL. Their in-flight service is always pretty good, the meals are okay, but... Their website and web check-in process is the WORST of any airline. It's so frustrating trying to get through their system; confirmation number not valid, can't find my booking, error error error......

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International Economy San Diego - Tokyo

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Thank 4steppinout
Boston, Massachusetts
Level 4 Contributor
29 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Flew the Dreamliner on the direct flight and for a 13+ hour flight, it was actually enjoyable. The only challenge is trying to sleep as the flight leaves at 1:30 pm, Boston local time. Business class seats are very comfortable and offer plenty of room. Overall the food was good and plentiful. Service was very professional and responsive. Amazing how...

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International Business Class Boston - Tokyo

Helpful?
1 Thank mfp1994
1 review
1 helpful vote
Reviewed 3 days ago
NEW

Flying an American Airlines flight, operated by Japan Airlines, meant that little or no service information made it through between the airlines' systems. A window seat, confirmed with AA on the phone and showing on the AA mobile app was totally absent for JAL, so even with a high priced business class ticket, I got the dregs of the seats....

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International Business Class Tokyo - Dallas

Helpful?
1 Thank Jeff B
London, United Kingdom
Level 1 Contributor
5 reviews
5 helpful votes
Reviewed 4 days ago
NEW

The aircraft is 787-8. It's new. The service quality is very good. When I pushed the call CA, they tried to help ASAP. The missing points are the following. - There is no amenity. Because this is a long-haul flight, the eye mask is helpful - Breakfast meal is not good taste for me. It looks the English breakfast and...

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International Economy London - Tokyo

Helpful?
1 Thank MsForYou
New York City, New York
Level 4 Contributor
28 reviews
9 helpful votes
Reviewed 4 days ago
NEW

Japan airlines sacrificed one seat in the economy class to make 9 seats a row, instead of 10 seats a row for many other airlines. They also increased the seat pitch. This made noticeable difference in the sense of space and the comfort level of the economy class, especially when you fly long haul. The inflight entertainment is very good,...

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International Economy New York City - Tokyo

Helpful?
1 Thank eagle32016
See travel tips for airlines
“Remember the check-in baggage allowance (which is more than most airlines)”
colins910, 15 Jul 2018 | Read review
“For more privacy, select business class seat by window.”
mfp1994, 15 Jul 2018 | Read review
“Never choose JAL if you don't like seafood, that's all they have on board.”
jeffbA1462DB, 15 Jul 2018 | Read review
“You need to bring the amenity kit and slipper.”
MsForYou, 14 Jul 2018 | Read review
“get an express exit tag if flying into a busy airport.”
magicbola, 13 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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