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Air Serbia


1,097 reviews
Headquarters: Jurija Gagarina, 12, Belgrade 11000 Serbia 011 381 11 3112123 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,097 Reviews from our TripAdvisor Community

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1,097 reviews from our community

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Showing 586: English reviews
Kuala Lumpur, Malaysia
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

I took a flight from Amsterdam to Kuala Lumpur and Air Serbia was the operating airline from Ams to Belgrade. The flight from Amsterdam was delayed by 1.5 hours that we missed our connecting flight Abu Dhabi. We were informed by the Air Serbia ground crew in Amsterdam that our luggages will be with us all the time. NOT! Plus,...

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Europe Economy Amsterdam - Belgrade

Helpful?
Thank Musafir247
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

The worst experience with an airline in my whole life. They charged us extra for web check in and for hand luggage (but it says on the webpage it's included when you buy the tickets) Total of 80 euros more for each person!! These people are thieves! The guy at the counter tells us they have this same problem 200...

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Europe Economy Belgrade - Dubrovnik

Helpful?
Thank Jorge E
Orlando, Florida
1 review
Reviewed 3 days ago
NEW

I was flying from New York to Sarajevo with stop in Belgrade.My luggage was checked in all the way to my final destination. When I landed in Sarajevo I learned that my luggage did not arrive. I reported to lost and found in Sarajevo who immediately sent email with tracking number to Air Serbia. 4 days day after day I...

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International Economy New York City - Sarajevo

Helpful?
Thank mrakocevic69
Amersfoort, The Netherlands
Level 6 Contributor
188 reviews
129 helpful votes
Reviewed 4 days ago
NEW

I booked a flight from Amsterdam to Podgorica on 12th of september 2018 with a stopover at Belgrade with Air Serbia. The scheduled departure from Amsterdam was 10 AM. However, soon it became clear there was a massive delay because of an incident at Belgrade airport: an egyptian plane with defect landing gear was blocking the only runway of this...

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Europe Economy Amsterdam - Podgorica

Helpful?
1 Thank nielshartgers
Milwaukee, Wisconsin
Level 3 Contributor
6 reviews
9 helpful votes
Reviewed 5 days ago
NEW

Outgoing flight: Service was excellent! Flight attendants very professional, kind and helpful on the first flight. In flight meals were good quality, and we had drink service included. There are TV's on board and it was overall very pleasant. Check in was easy and pain free. Our bags did get weighed and we (two of us) requested seats together at...

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International Economy New York City - Athens

Helpful?
Thank Amaven
Abu Dhabi, United Arab Emirates
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 5 days ago
NEW

Okay for short hour flights as they do not have tv screen. Everything is as good as normal, but I got disappointed with their wifi. It was so poor cannot even refresh a facebook page, good thing I only purchased the cheapest one.

Europe Economy Belgrade - Frankfurt
Helpful?
Thank BeingBern
Wilmington, North Carolina
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 6 days ago
NEW

After accident on runway we have to wait 11 hours for our next flight.Taking new tickets took forever,waiting in lines took forever.We are lucky that nobody fainted while waiting. They should use more computers,open more lines and resolve that minor problem on runway faster.

International Economy Belgrade - New York City
Helpful?
Thank lilijana62
Level 3 Contributor
17 reviews
8 helpful votes
Reviewed 6 days ago
NEW
via mobile

Our flight to NYC and back with Air Serbia was an almost excellent experience. The only thing that i didn't like was the personal media station which seemed οld tech and had just a few movies with no subtitles.

International Economy Thessaloniki - New York City
Helpful?
Thank Giorgos P
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 6 days ago
NEW
via mobile

When I was flying to Belgrade from Ljubljana I got a little bit anxious during landing because it was a little bit bumpy. The planes with which I was flying with were quite old. The staff was very amicable though.

Europe Economy Ljubljana - Belgrade
Helpful?
Thank Anita S
Sarajevo, Bosnia and Herzegovina
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed 6 days ago
NEW

my travel with air serbia vas great. Interesting thing was that the plane was named after Goran Bregovic (famous modern composer and musician) so we had a nice feelings entering the plane, expecting drums and his music... There was no music in the plane, but it stayed in our heads and minds, so that was relaxing and inspiring.

Europe Economy Sarajevo - Belgrade
Helpful?
Thank talucic
See travel tips for airlines
“avoid them”
nielshartgers, 20 Sep 2018 | Read review
“Do online check in. Be sure to check your baggage weight before check in.”
Amaven, 19 Sep 2018 | Read review
“If you want to get to a places in time choose a different provider.”
lilijana62, 18 Sep 2018 | Read review
“Just make sure your dimensions and weight restrictions are met. Very cheap with no checked bag.”
RestbizplanetEarth, 17 Sep 2018 | Read review
“Avoid Air Serbia at any cost”
O7517ARmichaela, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Serbia
Air Serbia (JU) is the country's largest airline as well as its flag carrier. Etihad Airways (EY) owns 49 percent of the company and the balance is owned by the Serbian government. Travelers also earn points in Etihad's frequent flier program. Previously known as Jat Airways, the airline operates from a hub at Belgrade Nikola Tesla Airport (BEG). It flies to about 40 destinations in Europe, Asia and the Middle East. Air Serbia also has codeshare arrangements with 13 other airlines. The carrier has a fleet of 20 planes, including Airbus A319-100, Airbus A320-200, ATR 72-200, ATR 72-500 and Boeing 737-300 aircraft. Most are configured with a single Economy Class cabin, but some planes also have Business Class seating.

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