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Air Serbia


1,024 reviews
Headquarters: Jurija Gagarina, 12, Belgrade 11000 Serbia 011 381 11 3112123 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,024 Reviews from our TripAdvisor Community

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1,024 reviews from our community

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Showing 549: English reviews
Belgrade, Serbia
Level 1 Contributor
4 reviews
Reviewed today
NEW
via mobile

Generally, very bad experience. Flight had last minute gate change, no one informed us, i found it myself. Without any explanation flight was delayed for 45 minutes. Airplane was old, seat malfunctioning and you only get water from flight crew, everything else is 2+ euros. Upon arrival in Belgrade I've found out that my luggage is still in Moscow. Luggage...

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Europe Economy Moscow - Belgrade

Helpful?
Thank ViatoriPatuit011
2 reviews
Reviewed yesterday
NEW

Each time I go on an Air Serbia flight, I have extra food packed. Not because they don't serve food, rather because their food is horrible. most of the time they serve a sandwich which looks very unappetizing and doesn't taste too good either. But, the flight attendants are pretty nice, and aren't rude. This is my opinion but, on...

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Europe Economy Munich - Belgrade

Helpful?
Thank Emir S
Melbourne, Australia
Level 5 Contributor
50 reviews
27 helpful votes
Reviewed 5 days ago
NEW

Once a proud, Full service National carrier. Now nothing other than a FULL LCC in disguise as a Hybrid carrier. We purchased a fully flexible economy, with extra luggage and meals/drinks included. We did contemplate purchasing/upgrading to Business. We sat in seats 2A,2B, and 2C First of all the 'New" business class is PATHETIC!!! Not even a "Euro Business class"...

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Europe Economy Belgrade - Athens

Helpful?
Thank DCW_NARAT
Uxbridge, United Kingdom
Level 4 Contributor
26 reviews
18 helpful votes
Reviewed 5 days ago
NEW

This was my first flight with Air Serbia. The outbound flight was scheduled to take off at 13.20. It actually got airborne at 17.00. No explanation was given. Arrival in Belgrade was well over three hours late which caused me to miss an important meeting. I had booked and paid an additional fee for the same extra legroom seat on...

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Europe Economy London - Belgrade

Helpful?
Thank John H
Belgrade, Serbia
1 review
Reviewed 6 days ago
NEW

Crew service was superb, food, drinks, movie options, on board internet......It had everything. I have traveled from Belgrade (Serbia) to Bangkok ( Thailand ).

International Economy Belgrade - Bangkok
Helpful?
Thank Srele90
Glen, New Hampshire
Level 6 Contributor
315 reviews
56 helpful votes
Reviewed 1 week ago via mobile

Where to begin: Poor and rude service everywhere except the flight attendants. No business class lines at gate or checking in (what’s the point of paying extra?). Peanuts for food onboard (it would have taken no time to serve a boxed sandwich). No notifications of flight delays. Waited an extra three hours for a routine flight in good weather. Long...

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International Business Class Portland - Belgrade

Helpful?
1 Thank jonathb5
1 review
1 helpful vote
Reviewed 1 week ago

I would definitely recommend never ever to travel with this terrible company unless you want to lose your suitcase.i arrived at prague with 3 hours delay on friday 10th August and i never received my baggage.i declared its loss at the competent office, they told me that they would deliver it to me next morning but until now I have...

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Europe Economy Thessaloniki - Prague

Helpful?
1 Thank artemis g
Budapest, Hungary
1 review
Reviewed 1 week ago

Terribly overpriced airline. They operate as a flag carrier, legacy airline but in reality they are worse than a true low-cost airline like Wizz, or easyJet.You are charged for everything, personnel are rude and sometimes impolite like in that part of the Balkan in general. They state they are partner of Etihad but it is a shame for Etihad to...

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Europe Economy Belgrade - Split

Helpful?
Thank Balázs N
2 reviews
Reviewed 1 week ago via mobile

This is the worst flight I've ever take. The fligth was delayed we miss our connexion they made us wait 48h without giving us any informations. We lost 2 hotel's night ans some boat ticket we had. My advise is to run away !

Europe Economy Paris - Athens
Helpful?
Thank Phyonna D
toronto
Level 4 Contributor
36 reviews
27 helpful votes
Reviewed 1 week ago

AirSerbia unfortunatelly is not the same company as they started couple of years ago; At this moment they are worse that any low cost carrier; You literally have to pay EVERYTHING , I am not even sure if water is free. Every single seat even at check in has to be paid extra if you want to select your seat....

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Europe Business Class Rome - Belgrade

Helpful?
1 Thank Joe R
See travel tips for airlines
“In my experience there is no such thing as a "best flight" with Air Serbia. Avoid this airline at all costs.”
JohnH775, 15 Aug 2018 | Read review
“Only use it if there is no other choice”
, 11 Aug 2018 | Read review
“Dont do it”
vladanzoka, 29 Jul 2018 | Read review
“You probably better off using a bus service”
sulimans, 19 Jul 2018 | Read review
“No comment”
johnkK7123TI, 15 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Serbia
Air Serbia (JU) is the country's largest airline as well as its flag carrier. Etihad Airways (EY) owns 49 percent of the company and the balance is owned by the Serbian government. Travelers also earn points in Etihad's frequent flier program. Previously known as Jat Airways, the airline operates from a hub at Belgrade Nikola Tesla Airport (BEG). It flies to about 40 destinations in Europe, Asia and the Middle East. Air Serbia also has codeshare arrangements with 13 other airlines. The carrier has a fleet of 20 planes, including Airbus A319-100, Airbus A320-200, ATR 72-200, ATR 72-500 and Boeing 737-300 aircraft. Most are configured with a single Economy Class cabin, but some planes also have Business Class seating.

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