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Jet Airways


11,235 reviews
Headquarters: Siroya Centre Sahar Airport Road, Andheri, Mumbai 400099 India 011 91 22 3989 3333 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,235 Reviews from our TripAdvisor Community

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11,235 reviews from our community

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Showing 10,631: English reviews
Nairobi, Kenya
Level 3 Contributor
16 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

2.5 hours to check-in in Mumbai. The check in staff where laughing and talking between themselves. Taking tea breaks. I managed to speak to the supervisor, he was least concerned.

Date of travel: April 2018
Asia Economy Mumbai - Colombo
Helpful?
Thank Pradeepkerai
Tallinn, Estonia
Level 5 Contributor
81 reviews
25 helpful votes
Reviewed yesterday
NEW
via mobile

It was one one thing that brings to the result. It was overall poor. Starting from check-in what was not open until 6 hours before 4am departure, mess with the procedure, old plane, where one screen was not working and seat covers were worn out and broken, attendants pretty indifferent, water was not served without You walk to them. Shortly,...

Date of travel: January 2019
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International Economy Mumbai - Amsterdam

Helpful?
Thank Lufternurk
Level 4 Contributor
32 reviews
5 helpful votes
Reviewed yesterday
NEW

Flying with Jet Airways has always been a pleasant experience and this is a wholesome experience which starts from the check in up to the arrivals. The secret of this professional airline is its personnel who take great pride in working for the airline. The services offered are fabulous.

Date of travel: December 2018
International Business Class Mumbai - Dubai
Helpful?
Thank Preetham K
Greater London, United Kingdom
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed yesterday
NEW

We fly to india twice a year, and Jet Airways has become our favourite way of doing it. This time, having booked business class, we were moved into First Class. It was a lovely surprise and gave an opportunity to experience something new. Check-in, cabin staff, and food were as excellent as ever. The big difference is space and privacy....

Date of travel: January 2019
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International First Class London - Mumbai

Helpful?
Thank tomK412016
2 reviews
Reviewed yesterday
NEW

The flight was 3am from Mumbai to Chennai. Allowing for being 2 hours earlier at airport as per airlines' requirement and the travel time to me Mumbai airport from my residence, I started from home at 10pm the previous day. The check-in process was as usual chaotic with total mixup of domestic and international passengers. The systems were quite slow...

Date of travel: January 2019
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Domestic Economy Mumbai - Chennai (Madras)

Helpful?
Thank Globetrotterrama
2 reviews
Reviewed yesterday
NEW
via mobile

Good and exciting journey. Comfortable flight and perfect timing. In fact flight reached before time. Dinner served nicely

Date of travel: January 2019
International Economy Dubai - Mumbai
Helpful?
Thank SanjeevB320
Hyderabad, India
Level 6 Contributor
216 reviews
48 helpful votes
Reviewed yesterday
NEW

I flew from blore to hyderabad by 9W805 on Jan 21( PNR: BHCANZ). My special thanks to Keerthana at the Premiere Check in counter at Blore, Rajunath at the boarding gate. Rajunath is particular was very impressive. It so happened that there was a gate change to the flight. It was initially supposed to go from Gate 17 - then...

Date of travel: January 2019
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Domestic Economy Bengaluru - Hyderabad

Helpful?
Thank arunabh m
More ▾
1 review
Reviewed yesterday
NEW

This is terrible. Just because I got 1.2kg of extra weight, doesn't mean that they can charge me £95 more than usual. I can't believe that they could hire such people... They never learn(I mean the bribers). When they said "Oh I don't care" then they have 0 IQ

Date of travel: January 2019
International Economy London - New Delhi
Helpful?
Thank oopsiedidI
1 review
Reviewed 2 days ago
NEW

Great experience whenever I have travelled with Jet Airways. They have a wide variety of fares, You can choose from Economy and business class service also.

Date of travel: January 2019
Domestic Economy Ahmedabad - New Delhi
Helpful?
Thank Jigar D
Mumbai, India
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Comfortable seats.Good hospitality.Excellent meal from variety of meal options.timely departure and arrival.

Date of travel: January 2019
Domestic Business Class Mumbai - Chennai (Madras)
Helpful?
Thank Vijayjain423
See travel tips for airlines
“Enroll in their Membership program which is one of the best in the world”
144preethamk, 23 Jan 2019 | Read review
“Book flight through Jet Airways website.”
tomK412016, 23 Jan 2019 | Read review
“First Row Aisle seats are very comfortable”
arunabhm2014, 23 Jan 2019 | Read review
“I am warning you, don't and I mean don't bring extra luggage”
oopsiedidI, 23 Jan 2019 | Read review
“Use another airline”
mfwalshy, 22 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Jet Airways
Based in Mumbai, Jet Airways (9W) is the second largest airline in India. It flies non-stop to more than 45 domestic destinations and more than 20 international destinations in 19 countries in Asia, Europe and North America. The airline's primary hub is located at Mumbai's Chhatrapati Shivaji International Airport (BOM). Secondary hubs can be found at Chennai International Airport (MAA), Delhi's Indira Gandhi International Airport (DEL) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet includes aircraft with one-cabin (Economy Class), two-cabin (Première Class, or Business Class, and Economy Class) and three-cabin (First Class, Première Class and Economy Class) configurations.

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