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JetBlue


6,178 Reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1-800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,178 Reviews from our TripAdvisor Community

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6,178 reviews from our community

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Showing 5,638: English reviews
Shipley, United Kingdom
Level 6 Contributor
103 reviews
47 helpful votes
Reviewed yesterday
NEW

It was the first time that we had flown with JetBlue, so we weren’t sure what to expect. However, everything was excellent. The staff were very pleasant and attentive. The flight took off on time, and arrived early. So early that we had to wait about 35 minutes for a gate to become available before we could disembark. From our...

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Domestic First Class Baltimore - Orlando

Helpful?
Thank Phil H
New York City, New York
Level 6 Contributor
1,823 reviews
415 helpful votes
Reviewed yesterday
NEW
via mobile

We usually fly Jetblue airlines. The terminal at JFK is clean and large with good restaurants and bars. The flight are on time with comfortable seating.

International Economy New York City - Santo Domingo
Helpful?
Thank lollygal
Aruba
Level 4 Contributor
31 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

This was my first time flying with Jetblue and I can tell you it was a nice experience. On time very smooth, comfortable. Various choices of free snacks and delicious dunkin donuts coffee! Smooth landing wow! And the ticket was affordable too.

Caribbean Economy Fort Lauderdale - Aruba
Helpful?
Thank junine6617
Ostrava, Czech Republic
Level 6 Contributor
136 reviews
40 helpful votes
Reviewed 2 days ago
NEW

Very pleasantly surprised by the courtesy of the flight attendants, the security (they even required a verbal confirmation of the customers in the emergency exit lane that they would be of assistance in case of emergency), and the service in flight (soft drinks and cookies or chips free of charge). Bought an open jaw ticket, and the price was really...

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Domestic Economy Detroit - Fort Lauderdale

Helpful?
Thank aichinka
Level 3 Contributor
17 reviews
13 helpful votes
Reviewed 2 days ago
NEW
via mobile

We had a most amazing flight! Left on time, arrived a few minutes early. People—The captain came into the cabin to welcome us. He was outgoing, cheerful, and humorous. The cabin crew were warm, friendly and professional. They do not use food/beverage carts so you can use the aisle at any time. Equipment—the extra inches in regular economy seats were...

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Domestic Economy Boston - Los Angeles

Helpful?
Thank Larry L
New Hampshire
Level 4 Contributor
40 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Pros: slightly more leg space than other airlines, you can choose your snack from several options (Southwest gives you peanuts), food items available for purchase are not too bad and don't cost too much (however I usually grab something from the airport) Cons: broken tv screen (this was not the first time)

Caribbean Economy Boston - Puerto Plata
Helpful?
Thank Hanna E
Cusco, Peru
Level 6 Contributor
92 reviews
10 helpful votes
Reviewed 3 days ago
NEW

Even with the extra baggage costs, JetBlue offered the cheapest flights from Peru to the United States. I loved that I had the option at the gate to check my carry-on free of charge too! The cabin was comfortable, with plenty of leg room. Although there were no substantial meals, certain drinks and snacks were complimentary which was nice. Everyone...

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International Economy Lima - Cleveland

Helpful?
Thank VeronicaLeeLysaght
New York City, New York
2 reviews
Reviewed 3 days ago
NEW

Arrived late for flight due to rain, traffic, etc. Two JetBlue employees (Christon?, and sorry I didn't get the other name, but you know who..) helped get us checked in, golf clubs loaded, hurried through security, and quickly to Gate 21 to board the plane. Over and above service and many many thanks for the attention. Jetblue has become our...

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Domestic Economy New York City - San Francisco

Helpful?
Thank atxtrovert
Boston, Massachusetts
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

Always a pleasure flying with jetblue! They are always accessible onboard and provide great snacks even on short haul flights!

Domestic Economy Boston - Charleston
Helpful?
Thank Allie S
New Milford, Connecticut
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 4 days ago
NEW

My first time flying on JetBlue. The crew were attentive throughout the flight...we sat in the even more space seats and were near the cafe for free drinks,water and chips.That being said the crew still answered call buttons and would get drinks or snacks for people. Will definitely recommend jetBlue to family and friends.

Domestic Economy New York City - Los Angeles
Helpful?
Thank joekat3
See travel tips for airlines
“Arrive early to avoid last minute heroics by Jetblue staff ;-)”
atxtrovert, 16 Nov 2017 | Read review
“ring your own headphones, the ones they sell are only earbuds”
joekat3, 15 Nov 2017 | Read review
“You can help yourself to drinks and snacks on the newer planes.”
valriconni, 12 Nov 2017 | Read review
“Get Ice with you bottled water.”
rcbyronlighthouses9, 12 Nov 2017 | Read review
“Look for deals”
LindagSalem, 12 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
JetBlue Baggage Fees
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$100
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$100
    • Each bag maximum 50 lb/23 kg
More ▾
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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