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About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Airline Summary
JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz MarÃn Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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New York City - Punta Cana
Caribbean
Hello! I would like to address the lack of customer experience during the round-trip flight between NYC and Punta Cana. I had booked JetBlue to get my family with young children (5yo and 7yo) for a family vacation to Dominican Republic in the first week of November 2023. I plan all the trips ahead of time with reserved seats so there are no hick-ups during the travels. I had done the same this time and paid for the seats upfront and had my family seated together. Upon check in at the gate, after the boarding passes printed, I realized that my son, 5yo, has been seated somewhere else. I brought it to the JetBlue personnel immediately. The lady looked like she was working on something to resolve the issue. I waited patiently since I had paid for the seat and did not worry about it too much. It took her the whole boarding time, and my family were among the last few customers left to be boarded. She did not give me any solution. At this time, I had requested to speak with a supervisor or someone else, since I could not have my son to be seated somewhere else especially when the seat is paid for. She was communicating with someone who never came or appeared to be interested in this case. I got frustrated and told her that I would handle the issue myself once I got on board of the plane. No one seemed to help. I felt pretty disappointed with JetBlue, when they could not have their customer's back! On board I had asked a passenger to switch the seat with my son so he could seat with my wife. I had to give up my seat to him and myself be seated someplace else. Terrible! I did not have to do that! I had paid for the seat!!! Bad service. Anyway, JetBlue was not done yet - JetBlue made sure the return trip was even worse! The return Flight 1668 had seat misplacement as well. I was furious. However, I did not show my frustration to the staff since it was not their fault. On board, I had called stewardess for an assistance and requested if my daughter and I could be seated together since there was a mistake with our boarding passes. She checked the plane for seats and said no. I could not ask anybody this time to change the seats because one side of the three seats had a couple and the other side of the three seats had a child and a man. My daughter, 7yo, ended up seating with someone else in the aisle seat and I was in the aisle seat across her. I ended up holding her hand and she was very uncomfortable the whole 5hours. Very disgusted with JetBlue! I was waiting to get back to NY to address the issues with JetBlue. Apparently, the airline had charged me $50USD for changing a letter in my son's name and the check in attendant had made a mistake and switched my son's seats for both flights. When I contacted JetBlue, I did not want any discount for the terrible experience, I had simply asked the representative on the phone to give me the money I spent to pay for the reserved seats and $50USD charge for the name change. I was very straightforward with my request and did not wish to waste my time with JetBlue. After a brief hold, the representative came back stating that charges for the seats would be refunded but the $50USD would not. I thought to myself, JetBlue has failed terribly to protect its customer's satisfaction. JetBlue lacks not only customer experience but also the proper judgement on their management. Mind you, the call had been escalated to the management that could process a refund. Unfortunately, the management decided that the beyond screwed up family trip did not deserve a simple refund of a charge that should not be processed to begin with. I never requested any discount for the experience; I had requested to be refunded for the charges that JetBlue did not deliver but rather made it an obstacle course for my family. The idea is not about $50USD but the principle and accommodation, which JetBlue lacked. JetBlue must be ashamed. I am sorry that my family had to endure the flight. Thank you for reading. I hope it serves as a precaution to some families with young children. …
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Tampa - New York City
Domestic
JetBlue is a horrible company, their customer service sucks. Guys from India that can barely speak English. I had a flight schedule Sunday to Monday and I ended up getting sick, I ended missing my flight because I didn’t want anyone to get sick and now JetBlue doesn’t want to credit me with the flight fare. Just plain and simple wrong!! Get new management, just lost a customer …
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
New York City - San Francisco
Domestic
Flew home on Thanksgiving-chose MINT even though the seat was high priced/many points! Seat did not lie-flat-as promised, flight attendant apologized because they "ran out of food" before they reached my seat, and JetBlue customer service said only "sorry" when I complained--Since I am a frequent flier (Mosaic), I thought they should "comp" me some points or something to make up for this horrible flight. JETBLUE has no accountability, but continue to charge super high prices for Mint seats and, on this flight, offered terrible services. Will try another airline in the future. …
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Salt Lake City - Fort Lauderdale
Domestic
My experience has been bad enough thus far to write this on the plane with jet blue WiFi at 3:30 am. The customer service from the gate to my seat was a complete joke. The employees don’t care about any customers feelings at all and on top of that jet blue overbooked the flight and had to kick people off the plane, causing us to depart late. Not to mention the hostesses/flight attendants have been self-centered and very impatient with us and others on the flight. I was just woken up by the flight attendants chatting up a storm at the back of the plane and I’m not even on the back row. I just wanted to share my experience and let everyone know before they book a jet blue flight.…
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Houston - New York City
Domestic
Jet Blue Lost my luggage ten days of travel business,pleasure and formal wedding. I itemized $10,000 of my belongings Jet Blue offered $412. .don’t fly jet blue Making me submit every receipt
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456…
Kimberly M wrote a tip Nov 2023
"Best tip I have is go to another airline - so far every flight is an awful experience."
Destiny J wrote a tip Nov 2023
"I reccomend buying a seat for you child instead of lap infant, so you don't have to risk your cars eat being thrown around and broken"
123456…
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: US$30
2th checked bag: US$40
3th checked bag: US$150
4th checked bag: US$150
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: US$30
2th checked bag: US$40
3th checked bag: US$150
4th checked bag: US$150
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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