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JetBlue


11,311 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1 800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,311 Reviews from our TripAdvisor Community

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11,311 reviews from our community

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Showing 10,514: English reviews
Philadelphia, Pennsylvania
Level 3 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

My flight to Barbados departing and returning to our destination left on time and reached destination ahead of schedule. It was nice to have access to free movies and shows as well as Direct Tv. The only thing I wish was different is that there were more Jet Blue straight and reasonably priced flights out of Philadelphia as there are...

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Caribbean Economy New York City - Bridgetown

Helpful?
Thank Cherie W
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

It has been about 24 months since my last JetBlue experience. I decided to try them again, while i usually prefer Delta, due to the flight schedules and seat availability. I left on Friday Sept 7th around 11:30 AM non stop to LGA from FLL.The flight was fully booked, and i had paid the upcharge for extra room, early boarding,...

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Domestic Business Class Fort Lauderdale - New York City

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Thank Joel J
Level 3 Contributor
12 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

Awesome plane JetBlue to Aruba but I paid for upgrade and got emergency seats same as extra room seats - already had that lol - short flight - JetBlue still better than the rest - delta is horrible

Caribbean Economy New York City - Aruba
Helpful?
Thank Brian G
Easton, Connecticut
1 review
Reviewed yesterday
NEW
via mobile

I have been a Jet Blue fan since it started flying years ago. I have watched it grow and as my preferred airlines, I used it whenever I could. So much that I have been a Mosaic customer for many years. Lately however I have noticed a big change in customer appreciation. On my latest trip to the west coast...

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Domestic Economy New York City - Los Angeles

Helpful?
Thank shoes2001
Atlanta, Georgia
Level 4 Contributor
20 reviews
2 helpful votes
Reviewed yesterday
NEW

First time flying with JetBlue in many years, and I was highly impressed. Usually on flights less than 3 hours, airlines will stick you on crappy planes and offer crappy service, but JetBlue did not. There was free wifi, charging ports, and a great selection of movies and TV. Plus for drink service, we got the entire beverage can! Unheard...

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Domestic Economy Boston - Atlanta

Helpful?
Thank ourgreenbranch
Tel Aviv, Israel
Level 5 Contributor
70 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

We paid for 4 tickets around 1200 dollar. We supposed to fly from New Orleans to New York, but because of the hurricane Florence we couldn't drive to New Orleans because the hurricane was passing both Carolinas and that was the only way to drive from New York state. We called JetBlue and explained them the problem. they didn't care...

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Domestic Economy New Orleans - New York City

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Thank רובי ק
1 review
Reviewed yesterday
NEW
via mobile

I made my reservation back in April for my flight in September 2018. It was the first time I was travelling with my son and my second time choosing to fly with jetblue. There was a discrepancy with my booking only to find out on the day I checked in that I had to pay for a seat for my...

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International Economy St. Lucia - New York City

Helpful?
Thank Jodiene M
Toowoomba, Australia
Level 4 Contributor
33 reviews
5 helpful votes
Reviewed yesterday
NEW

Flew from Buffalo to Boston on Jetblue for the first time. Great roomy seats, good service, warm friendly staff. God a free snack on the flight, even though it was only for 1 1/2 hours.

Domestic Economy Buffalo - Boston
Helpful?
Thank Kaye E
Westford, Massachusetts
Level 6 Contributor
165 reviews
26 helpful votes
Reviewed yesterday
NEW
via mobile

The aircraft was dirty and the flight attendants were inattentive. Very uncharacteristic for JetBlue. They have been my preferred airline for many years. Will be flying again later this month and hope that my earlier experience was an anomaly.

Domestic Economy Boston - Fort Myers
Helpful?
Thank TPD2
Williamsburg, Virginia
Level 6 Contributor
210 reviews
47 helpful votes
Reviewed yesterday
NEW

We had an excellent flight. We’ve never flown with jet blue before. The people were nice, great service, and smooth flight.

Domestic Economy Richmond - Boston
Helpful?
Thank Joann K
See travel tips for airlines
“Request seconds on snacks. Request seat assignment with child.”
912danellep, 21 Sep 2018 | Read review
“Just be nice; they will be too!”
bd0wdy, 21 Sep 2018 | Read review
“Actually look over the snacks discussed in the pamphlet in the seat-back pocket because they really do have all those choices.”
jenk427, 20 Sep 2018 | Read review
“Always buy the travel insurance.”
mdonnaree, 20 Sep 2018 | Read review
“Beware of fees after you book if you change anything”
461jorgem, 20 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
JetBlue Baggage Fees
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$100
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$100
    • Each bag maximum 50 lb/23 kg
More ▾
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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