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JetBlue

20,729 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,729 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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20729Reviews
2037Photos
100Tips
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Scott M wrote a review May 16
1 contribution
Orlando - Boston
Domestic
JetBlue was one of my favorite airlines 10 years ago. But over the past decade, every aspect of the airlines service has declined. Today, I was supposed to depart at 3:30. The. It was 7:30. The. It was 7;45. Then it was 8:51. It is now close to 10pm and we (hopefully) are now about to depart. The gate agent was a clown. Laughing at the situation. I called JetBlue customer service after reviewing my passenger book of rights to request my credit. I was told turned it would be automatically assessed if it was valid- even though my trip was already 5 and a half hours delayed. It was valid, idiots. I sent an email to their incompetent CEO. She needs to resign and.thr airline needs to bring a competent and detail oriented leader in to overhaul their services they are to survive. If unwinds their stock. I would sell it. They are horrible.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brian P wrote a review May 16
5 contributions1 helpful vote
Jacksonville - Paris
International
Absolutely horrible experience. Our flights to Paris were delayed by over an hour. On the return we were moved out of business class (8 hour flight) less than 24 hours prior to the flight. We were told we would refunded the difference between Mint and Core but they wouldn't say how much the refund would be or how they would arrive upon the number (how much are the Core seats?). Customer service was extremely unhelpful.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Arif K wrote a review May 16
Damascus, Maryland2 contributions1 helpful vote
Washington DC - Orlando
Domestic
Jet blue and their customer service is horrible. They have this game going on where when you booking the ticket using points and decide to cancel it later. Instead of Jet Blue send money back to the credit card they will give you credit to your account. Next time if you book a flight using points it charges you again on credit card never let you use a credit. This is scams going on from jet blue. And after a year that credit is expired and jet blue pocket this money. Please share with others about this Jet Blue scam.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Raquel S wrote a review May 16
Medford, Massachusetts1 contribution
Boston - Orlando
Domestic
HORRIBLE! Jet Blue has gone downhill and into the toilet. Spent the entire flight home from my sister's bachelorette without working TVs in our entire row. Mentioned it to the incompetent crew and they told me the best they can do is have me call a 1-800 number. Well guess what? I did and they told me that the crew was supposed to reimburse me on site and now there is nothing they can do. What a joke. Avoid this airline its overpriced and dingy/dirty with untrained staff. Good luck understanding anyone who answers you on the customer service line. This airline is jacking up prices and the quality has been shot to hell. I will never fly them again, DELTA is the choice.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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FarAway24628275666 wrote a review May 15
1 contribution
New York City - St Martin / St Maarten
Caribbean
You still hold the spot for worst airline ever even after holding that award strongly during and after covid. Shame on you all.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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She cost more than us yet wasn’t allowed in her travel bag on lap ! She should have gotten her own seat
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Flight crew wrote a note for me!
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Flight crew wrote a note for me!
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Seat back screens
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123456
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Arif K wrote a tip May 16
"Jet blue is scam airline when it comes to book a flight using point and later canceling the flight they give you airline credit instead off"
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Raquel S wrote a tip May 16
"No tips can be given I would just avoid Jet Blue at this point "
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FarAway24628275666 wrote a tip May 15
"Just dont"
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Leo Wandering wrote a tip May 14
"Stay away from Jetblue"
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D B wrote a tip May 13
"JETBLUE VACATÏONS IS A SCAM DEMANDING TWO SEPARATE FORMS OF PAYMENT Double CHARGING.......THEFT"
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123456
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$54
3th checked bag: C$204
4th checked bag: C$204
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: C$41
2th checked bag: C$54
3th checked bag: C$204
4th checked bag: C$204
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Fri, 05-31
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