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JetBlue


11,980 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1 800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,980 Reviews from our TripAdvisor Community

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11,980 reviews from our community

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Showing 11,137: English reviews
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed yesterday
NEW

I've flown with JetBlue before. I love that we still get a carry on bag, and that WiFi AND JetBlue TV is FREE. You don't ever hear of that. Plus, when they give refreshments, they give you the entire can (unlike some other airlines that just poured your drink into those small plastic cups). I like JetBlue a lot actually,...

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International Economy Minneapolis - Lima

Helpful?
Thank Maishengher
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

It was like the twilight zone episode with William Shatner, I had a fellow passenger in the middle seat who seemed intoxicated or under the influence leaning on me and changing the channel on the armrest for four hours while he chewed tobacco and spit it out in a water bottle for the entire flight. No flight attendant responded to...

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Domestic Business Class Las Vegas - Fort Lauderdale

Helpful?
Thank Mark S
San Diego, California
Level 4 Contributor
32 reviews
10 helpful votes
Reviewed yesterday
NEW

The individual pod was just as amazing as any international flight. I travel a lot to NYC and Boston ... and I always fly American first class (which I am STILL an American fan!) but was completely blown away by JetBlue Mint! Food was great - staff was amazing and not fake! I know it seems crazy to pay for...

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Domestic Business Class San Diego - New York City

Helpful?
Thank Nina D
Montreal, Canada
Level 4 Contributor
35 reviews
12 helpful votes
Reviewed yesterday
NEW

This is a very friendly group of people from the ticket and gate employees to the attendants. It is a pleasure flying JetBlue.

Domestic Economy Raleigh - Fort Lauderdale
Helpful?
Thank bsturges
Worcester, Massachusetts
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

Flight was on time, value priced. The plane was clean, and the service good. Flight attendants were friendly.

Domestic Economy Boston - Jacksonville
Helpful?
Thank Dennis L
St. Petersburg, Florida
Level 6 Contributor
405 reviews
112 helpful votes
Reviewed yesterday
NEW

This really is such a lovely airline to fly, unfortunately we only manage to fly with JetBlue on 4 or 5 times a year, just wish we had on time, great service with European airlines. JetBlue keep up the good work.

USA Economy Cancun - Orlando
Helpful?
Thank cr159
Palm Beach, Florida
Level 6 Contributor
294 reviews
110 helpful votes
Reviewed yesterday
NEW

I have been flying JetBlue to and from Boston since Delta cancelled their non stop flights.This flight was just an extension of the quality slippage. The WiFi did not work The waiting area was small and cramped and there is a restaurant nearby that was so Smokey that the smoke alarm went off. It seems now that they are shrinking...

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Domestic Economy Boston - West Palm Beach

Helpful?
Thank Stealthcritic
Level 2 Contributor
6 reviews
8 helpful votes
Reviewed yesterday
NEW

Jet Blue has been our preferred airline over the years but this time we were very disappointed during our departure for Jamaica. First the flight was delayed over an hour in Boston due to the co-captain being tied up in traffic getting to the airport and we almost missed our connecting flight from JFK to Jamaica. Then we were advised...

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Caribbean Economy Boston - Montego Bay

Helpful?
Thank Al D
Level 5 Contributor
90 reviews
21 helpful votes
Reviewed 2 days ago
NEW

My previous experiences flying JetBlue were generally positive, as flights were reasonably on time and flight attendants were friendly and accommodating. On my most recent flight, I paid more for their version of an extra comfort seat ("Even More Space"), which probably isn't worth the money unless you're fortunate enough to get a bulkhead seat. Whereas an extra comfort seat...

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Domestic Economy Boston - Los Angeles

Helpful?
Thank 512stewartg
Bethpage, New York
Level 3 Contributor
6 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Best airline to fly. I only fly JetBlue. I recently traveled to St. Lucia, a few times, lol, and the flight and crew were just amazing. NY based crew, very nice and accommodating. Lisa, the flight attendant remembered me and could not have been sweeter. Return flight, departure crew at airport were amazing. Very warm and friendly, from the moment...

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Caribbean Economy New York City - St. Lucia

Helpful?
Thank 686dawn
See travel tips for airlines
“This should be your last choice and one of desperation”
P5867JVmarks, 19 Nov 2018 | Read review
“Free carry-on luggage”
G2220EQdennisl, 19 Nov 2018 | Read review
“bring a book to read while you await boarding”
204ald, 19 Nov 2018 | Read review
“Get a bulkhead seat if possible.”
512stewartg, 18 Nov 2018 | Read review
“Always pay the extra money for the extra room seats!”
Irene7457, 18 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
JetBlue Baggage Fees
  • United States to Mexico
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$100
    • Each bag maximum 50 lb/23 kg
  • Domestic United States
    • 1st Bag: US$25
    • 2nd Bag: US$35
    • 3rd Bag: US$100
    • Each bag maximum 50 lb/23 kg
More ▾
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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