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JetBlue


13,587 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1 800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,587 Reviews from our TripAdvisor Community

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13,587 reviews from our community

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Showing 12,654: English reviews
Edmonton, Alberta
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

An excellent flight with great service on the ground and in the air. Everything on schedule and time.

Date of travel: December 2018
Domestic Economy Fort Lauderdale - Buffalo
Helpful?
1 Thank LMtravellers
Marblehead, Massachusetts
Level 3 Contributor
16 reviews
8 helpful votes
Reviewed yesterday
NEW

Just got back from Siesta Key Florida and went both ways with Jet Blue. Great snacks and the flight attendants are always great. Good selection of free movies always make the time go by faster.

Date of travel: March 2019
Domestic Economy Boston - Tampa
Helpful?
Thank Alison M
Miami Springs, Florida
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed yesterday
NEW

flew from boston to west palm beach, be careful of what you can take on the plane tsa are pretty strict at boston, i was first told i could take a wooden cutting board in my bag on the plane but the the supervisor told me it was club like weapon and i had to check it in, jet blue...

Date of travel: February 2019
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Domestic Economy Boston - West Palm Beach

Helpful?
Thank chefmarcusw
New York City, New York
Level 4 Contributor
46 reviews
5 helpful votes
Reviewed yesterday
NEW

Airlines no longer vie for our business because they know they'll get it regardless. Jetblue used to be my go-to airline for all things - comfy seats, more legroom than average airlines, first bag checked free, yummy noshes. That's no longer the case. They're no longer the least expensive and don't fly everywhere I need to be, and as checked...

Date of travel: March 2019
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Domestic Economy New York City - San Francisco

Helpful?
Thank Czarina911
Boston, Massachusetts
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Amazing flight. Pilot walked around prior to take off talked to everyone on the plane. Brand new plane so much more leg room and touch screen TV with 30 free movies. Very pleased!

Date of travel: March 2019
International Economy Aruba - Boston
Helpful?
Thank Arubavaca19
2 reviews
Reviewed yesterday
NEW

Usually a very good airline, I had issues with this flight. First they overbooked and I had to leave my carry on to be checked in (at least no charge). Then they announced that there was no TV or radio service, "we are sorry". But what added to the frustration was arriving and being told to get my luggage at...

Date of travel: March 2019
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Domestic Economy Chicago - New York City

Helpful?
Thank David K
1 review
Reviewed yesterday
NEW

I've been a trueblue member and a credit card holder for 8 years now and unfortunately I've had lots of issues with them over the years. They also don't treat their loyal members well at all. Recommend not getting their credit cards, there's 0 benefit to them. They got 2 stars because they have TVs - even though they aren't...

Date of travel: March 2019
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Domestic Economy Phoenix - Boston

Helpful?
Thank Josh G
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

The gate agents in Buffalo were excellent. They went out of their way to upgrade flight if available and provide information about all connections. Great airline!

Date of travel: March 2019
International Business Class Buffalo - Rome
Helpful?
Thank nittaneer
Utah
Level 3 Contributor
11 reviews
Reviewed yesterday
NEW

sleep good flight nice friendly service also they take care handicap person nice friendly way make welcome to flight

Date of travel: February 2019
Domestic Economy Salt Lake City - Orlando
Helpful?
Thank jayshreegshah
hawaii
Level 6 Contributor
143 reviews
66 helpful votes
Reviewed yesterday
NEW

Very disappointed with the service during my flight from SFO to FLL. I bought tickets at JetBlue Mint, which is their first class service and from 15 minutes before the departure of the flight and up to an hour later, the satellite television service did not work; the flight attendants did not notice the inconveniences of satellite service but until...

Date of travel: March 2019
More 
Domestic Business Class San Francisco - Fort Lauderdale

Helpful?
Thank Eric M
See travel tips for airlines
“book with jet blue for best domestic flights try to get a flight before rush hour in boston otherwise traffic is a nightmare”
chefmarcusw, 19 Mar 2019 | Read review
“only you need to ready for over night fly i save day enjoy in Orlando”
jayshreegshah, 19 Mar 2019 | Read review
“if you feel comfortable paying extra for this flight and all that it offers then this is the flight for you.”
143yadiras, 19 Mar 2019 | Read review
“Don't do late-night arrivals unless you are confident of your airport transfer plans”
rj_s-0042, 19 Mar 2019 | Read review
“Bring a sweater onboard it can get a bit chilly with Air Conditioning”
391bertg, 19 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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