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Kenya Airways


1,445 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,445 Reviews from our TripAdvisor Community

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1,445 reviews from our community

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Showing 1,126: English reviews
Western Cape, South Africa
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed today
NEW

I really was impressed with the overall passenger service provided by Kenya Airways. From the cabin crew to the pilot/s, to the ground staff, I found them efficient, friendly & helpful. The cabin attendants' uniforms were impeccable & the female cabin crew had every hair in place & make up perfect. The business class seats in the 737-800 were recliners...

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International Business Class Cape Town Central - Amsterdam

Helpful?
Thank vknoop
1 review
Reviewed yesterday
NEW

Second time flying between Dubai and Nairobi and I will certainly choose another airline next time. The seats have to be the most uncomfortable seats I’ve experienced. If you are close to or over 6 feet tall, you will not fit in the seats. No individual inflight entertainment, seats did not recline and completely crammed in on a packed flight....

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International Economy Nairobi - Dubai

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Thank Akke B
Harare
Level 5 Contributor
83 reviews
34 helpful votes
Reviewed yesterday
NEW
via mobile

Always use Kenya Airways for most on my travels. Its service is just ok. Its fair..being an african airline. There greater room for improvement, especially on passenger services and etiquette. At least i benefit on the flying blue

Africa Economy Nairobi - Harare
Helpful?
Thank chitombo
The Hague, The Netherlands
Level 6 Contributor
1,827 reviews
837 helpful votes
Reviewed 2 days ago
NEW

The Dreamliner flight from Nairobi to Amsterdam was chocful and boarded on time. The boarding went quite chaotic with priority and normal streams of passengers not well separated. Once on board the departure happened with an hour delay without any explanation except from a promise by the captain we would arrive on time (which we did). Only airborne we heard...

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International Business Class Nairobi - Amsterdam

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Thank Hermes_NL
Level 3 Contributor
8 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

On July 30 our group of 5 flew from Nairobi to Entebbe International Airport via KQ572 flight was delayed for 1 hours. When we arrived at Entebbe our 4 out of 5 bags did not arrived with us. There were other 25 passengers that did not get their bags. We have to go for Gorillas Trekking in Bwindi without cloth...

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Africa Economy Nairobi - Entebbe

Helpful?
Thank Jim E
New Delhi, India
Level 5 Contributor
78 reviews
8 helpful votes
Reviewed 4 days ago
NEW

They should really need to upgrade their service to ensure traveler comfort while one traveling for long distance. Traveling long distance without flight entertainment is seems like a painful travel

International Economy Freetown - Mumbai
Helpful?
Thank SumitTaxali
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 4 days ago
NEW
via mobile

Really enjoyed my flight home with kenyan airways! What a treat it was. The food is of good standard and the service is always prompt. No problems with lost luggage or delayed flights. Smooth flight throughout. Will be flying often with them in the future.

International Business Class Port Elizabeth - Dubai
Helpful?
Thank Kristy S
Level 5 Contributor
62 reviews
17 helpful votes
Reviewed 4 days ago
NEW
via mobile

Flight took off without a hitch and on time....we reached cruising altitude in no time and food was served Normally I would think on a 5+ hour flight, some in-flight entertainment would be provided - not in this case... The flight took off and arrived in Nairobi with only the hum of the engines to keep us company Cabin crew...

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Africa Economy Accra - Mahebourg

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Thank Kojo A
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 4 days ago
NEW

I had sworn five years ago to not use KQ for personal reasons after a series severely bad experiences - e.g, significantly delayed flights, rude staff, poor communication. Unfortunately I had an issue with Rwandair and was then booked on KQ as I needed to return to Nairobi. After 5 years I had hoped KQ standards had improved especially how...

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Africa Business Class Harare - Nairobi

Helpful?
Thank Ms S
Nairobi, Kenya
Level 3 Contributor
11 reviews
Reviewed 5 days ago
NEW
via mobile

We had an on time departure and arrival as scheduled. The services On-board were great and I enjoyed the whole flight though the long hours meant I was sleeping most of the time. It was a great comfort flying with Kenya Airways KQ 503 and would recommend them for your future flight plans.

Africa Economy Accra - Nairobi
Helpful?
Thank vmokaya
See travel tips for airlines
“Decent travel flight”
SumitTaxali, 10 Aug 2018 | Read review
“KLM ran the Nairobi to Amsterdam section - very, very narrow seats - and extra legroom essential for long haul”
47catej, 9 Aug 2018 | Read review
“Best in class travel”
SumitTaxali, 6 Aug 2018 | Read review
“Aviod this airline”
KDanny, 4 Aug 2018 | Read review
“If possible do not change airlines; we flew with South African from Maun to Johannesburgh, where we had to change”
helmutp604, 2 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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