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Kenya Airways


1,457 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,457 Reviews from our TripAdvisor Community

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1,457 reviews from our community

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Showing 1,136: English reviews
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

They delayed my flight for more than 6 hours. And later on wanted to cancel the flight altogether. If you are in a tight schedule KQ is not really advisable. When I was coming back from China the lady at the KQ counter was Chinese and spoke to me in a not pleasant tone :(

International Economy Nairobi - Guangzhou
Helpful?
Thank Nancy A
Level 4 Contributor
29 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Disappointing flight from Mauritius to Kenya. Only a light breakfast served as meal. The timings of the flight is not convenient (departs right in the middle of the night). On this flight, there was no in-flight entertainment playing on my seat and no earphones available.

Africa Economy Mahebourg - Nairobi
Helpful?
Thank Stephanie J
Level 6 Contributor
70 reviews
13 helpful votes
Reviewed 2 days ago
NEW

For the first time on Kenya Airways on Business Class what a surprise. The cabin crew were warm and friendly. The aircraft was modern and very clean inside. Boarding was efficient. The meals and entertainment...GREAT!!!!

Africa Business Class Johannesburg - Nairobi
Helpful?
Thank Ronel V
Monrovia, Liberia
Level 3 Contributor
21 reviews
3 helpful votes
Reviewed 2 days ago
NEW

The flight from Joburg was delayed, but the service was excellent. The aircraft was not full, so it was comfortable. However the connection from Nairobi to Monrovia on the 8th of July was a nightmare. We were held up in the airport from 6am in the morning until 4pm in the afternoon. The KQ staff who were handling the announcements...

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Africa Economy Johannesburg - Monrovia

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Thank tpmugadza
Level 5 Contributor
48 reviews
9 helpful votes
Reviewed 3 days ago
NEW
via mobile

The plane is new and the flight was pretty smooth. Cant say that embarking was very well organized, regarding especially frequent flyer passengers, and there is no premium economic seating! The space between rows is pretty tight for a longer flight and the worst part was the pillow! Mine had a rather unpleasant, sweaty odor but so was did the...

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International Economy Paris - Nairobi

Helpful?
Thank Sebastian P
Nairobi, Kenya
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 3 days ago
NEW

My recent experience with KQ was just awful. Both my flight from Johannesburg to Nairobi and from Nairobi to Bangkok were cancelled. In the end I arrived one day later. Flight cancellations and delays happen, I understand, but the way the ground staff handles the situation is completely unacceptable. There is no communication at all, priority member do not get...

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International Economy Johannesburg - Bangkok

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Thank muendo2
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Our flight from Kigali at 1500 was rescheduled to 1800 then later to 2000. We had picked this flight as we hoped to arrive in Dar at 2100. We arrived at 0100 without our luggage which was left in Nairobi during the transfer period. A flight that was supposed to take 1 hour 20 minutes took less than 45 minutes....

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Africa Economy Kigali - Dar es Salaam

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Thank Angie k
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW
via mobile

The flight it’s self was good it was just when we arrived to find some of our luggage was broken !!! Then the process started !!!! Filled out all the form s at the airport to claim back for broken item s the airline took photos and gave me an e mail address to contact . Then the run around...

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Africa Economy Dar es Salaam - Victoria Falls

Helpful?
Thank Cody H
Scunthorpe, United Kingdom
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

My flight KQ263 to Nairobi was cancelled and missed the connecting flight to London. No information was given as to why the flight was cancelled nor could I contact anyone at the airport. Luckily I was on a group flight with Exodus and they arranged alternative flights which meant arriving home a day late. When we arrived at the airport...

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International Economy Antananarivo - London

Helpful?
1 Thank kburrett
Evanston, Illinois
Level 6 Contributor
934 reviews
140 helpful votes
Reviewed 4 days ago
NEW

For the first time on Kenya Airways on economy class. Surely a great view after take off SEZ, comfy seats , good in-flight entertainment ( including USB port) and nice food.

Africa Economy Victoria - Nairobi
Helpful?
Thank kiltmaker2
See travel tips for airlines
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750angiek, 15 Aug 2018 | Read review
“Decent travel flight”
SumitTaxali, 10 Aug 2018 | Read review
“KLM ran the Nairobi to Amsterdam section - very, very narrow seats - and extra legroom essential for long haul”
47catej, 9 Aug 2018 | Read review
“Best in class travel”
SumitTaxali, 6 Aug 2018 | Read review
“Aviod this airline”
KDanny, 4 Aug 2018 | Read review
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About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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