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Kenya Airways


1,754 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,754 Reviews from our TripAdvisor Community

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1,754 reviews from our community

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Showing 1,372: English reviews
1 review
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

My husband and I had the most terrible trip with Kenya Airways today. We were supposed to have a 1-hour stop-over on our way to a much anticipated and relaxing holiday at Zanzibar. But then this happened... We got onto our connecting flight on time. After driving to the point where we should’ve taken off, the pilot announced that there...

Date of travel: December 2018
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Africa Economy Cape Town Central - Zanzibar Island

Helpful?
1 Thank MarikeSpang
Gloucester, United Kingdom
Level 4 Contributor
38 reviews
22 helpful votes
Reviewed 3 days ago
NEW

I was travelling with my daughter who needed special assistance so double checked this at every stage. At check in i asked if a wheelchair had been arranged at Nairobi and for our connecting flight to Mombasa as was told yes, not so in reality. Had pre booked a right aisle seat to allow my daughter to stretch her right...

Date of travel: November 2018
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International Economy London - Mombasa

Helpful?
1 Thank mandy r
Johannesburg, South Africa
Level 6 Contributor
105 reviews
24 helpful votes
Reviewed 3 days ago
NEW

Every time when you need to fly to East Africa there is no direct flight option other than Kenya Airways. Every time I ask myself why I fly with this Airline why not SAA via J'burg. Time is the answer but its just fooling myself because with Kenya Airways you either lose time or your luggage or your connection or...

Date of travel: June 2018
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Africa Business Class Luanda - Nairobi

Helpful?
1 Thank Ets10
Lusaka, Zambia
Level 6 Contributor
128 reviews
48 helpful votes
Reviewed 4 days ago
NEW

Keny Airways has gone an extra mile in empowering the women folk in the sky, the crew on this flight was almost 100% women but what struck me was the woman captain, you could tell from her welcome that we were in very safe hands. The flight was smooth on time and the service was great.

Date of travel: November 2018
Africa Economy Lusaka - Nairobi
Helpful?
Thank KafulaM
Mbabane, Eswatini (Swaziland)
Level 4 Contributor
22 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Kenyan airways is a very solid airlines and their planes for long haul are excellent. Leg room is good and the air hostesses cater to your needs. They do attend to requests like blankets and juice or water even after serving meals. The in-flight entertainment is shady at best. The movie choice is limited. Not great selection of music. The...

Date of travel: October 2018
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Africa Economy Johannesburg - Dakar

Helpful?
Thank Pillowcase007
Kampala, Uganda
Level 6 Contributor
124 reviews
38 helpful votes
Reviewed 5 days ago
NEW

Missed connections both out and inbound due to delays caused by KQ. Had to spend a night in Kenya instead of beautiful Mauritius, where I was supposed to have 2 nights. Took more than four hours to sort out hotels, transfers and to retrieve luggage. Airline was u able to retrieve my bag after for house. I bought some toiletries...

Date of travel: December 2018
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Africa Economy Entebbe - Mahebourg

Helpful?
1 Thank Barbara M
Bordeaux, France
Level 2 Contributor
8 reviews
6 helpful votes
Reviewed 6 days ago
NEW

Last minute cancellations with no reasons. Updates done very late. Alternative flights offered not coinciding with connecting flights. Ran out of food options

Date of travel: November 2018
Africa Economy Kilimanjaro National Park - Nairobi
Helpful?
1 Thank Audreyz121
United Kingdom
Level 5 Contributor
26 reviews
10 helpful votes
Reviewed 1 week ago

Solid choice for an airline. Had no problems flight or seatwise and would use again. The choice of in flight entertainment however, was poor. They showed films from years before, and there were no new releases at all being shown. It was the same for music too. They did do a job and got me from A to B without...

Date of travel: October 2018
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International Economy Amsterdam - Nairobi

Helpful?
Thank honey_badger1888
Peripatetic member
Level 6 Contributor
111 reviews
121 helpful votes
Reviewed 1 week ago

There is a reason some airlines consistently get bad reviews - they are BAD! I travel a lot and Kenya Airways without doubt gets the prize for worst airline this year. I was flying Kilimanjaro to Seychelles, changing planes at Nairobi. Kenya airways cancelled the first flight, didn't tell me & rebooked me on a later plane - which arrived...

Date of travel: November 2018
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Africa Economy Kilimanjaro National Park - Victoria

Helpful?
1 Thank yogayogi
Lusaka, Zambia
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago

Very poor communication by airline. My flight was delayed six hours. They did not notify me that they had encountered some problems and had rescheduled the flight. They had both my telephone number and email address. I found out by chance when trying to checkin that my flight was not available and was rescheduled for the following morning. Return trip,...

Date of travel: November 2018
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Africa Economy Lusaka - Nairobi

Helpful?
1 Thank nkolem
See travel tips for airlines
“choose another Airline”
Ets10, 10 Dec 2018 | Read review
“Recommend this airline for travelling Africa.”
Pillowcase007, 9 Dec 2018 | Read review
“Don’t take it.”
BarbM303, 8 Dec 2018 | Read review
“Choose a different airline!!”
yogayogi, 2 Dec 2018 | Read review
“Kenya Airways has no sensitive customer care. Take customers for granted. They are not really the pride of Africa.”
nkolem, 1 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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