We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Kenya Airways

3,489 reviews
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501
Overview
3.03,489 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Kenya Airways

Airline Alliance

SkyTeam
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501

Airline Summary

Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
Read more
3489Reviews
782Photos
100Tips
Traveller rating
  • 622
  • 870
  • 548
  • 389
  • 1,060
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Sharon D wrote a review Mar 2024
Penzance, United Kingdom7 contributions1 helpful vote
London - Mombasa
International
We were a bit anxious about flying with Kenya Airways having read the recent reviews, but had no problems whatsoever. The check in at Heathrow was probably the easiest we have ever done, very friendly staff. Our flight from Heathrow to Nairobi left on time and arrived a few
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Moses S wrote a review Mar 2024
Ascot, United Kingdom1 contribution2 helpful votes
London - Entebbe
International
I Had my ticket cancelled due to the airlines' mistake issuing 2 tickets in my name hence charging me £240 as cancellation fee which I accepted , and it's now months still waiting for the refund but all seems in vain, no reply to emails, no call options in UK, all in all
Read more
Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
avatar-image
Willem E wrote a review Mar 2024
6 contributions6 helpful votes
Johannesburg - Kilimanjaro National Park
Africa
Avoid this airline at all costs. Unreliable lying, disrespectful. Instead, use a longer route via Dubai, Kigali or Dar es Salaam. Pay more with the prospect that you will not have a cancelled, delayed, and unpleasant flight. I spent over 8 hours being lied to and deceived by
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
avatar-image
f d wrote a review Mar 2024
9 contributions3 helpful votes
Amsterdam - Mombasa
International
The flight was okay for a part,but kenia airways did not put us ,while we payed extra for it,next together,i have than to pay 240 dollar to sit together,but they refused to pay back the first 50 dollar.amadeus there partner send them 3 times the request but they do nit even
Read more
Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
127Fred wrote a review Mar 2024
London, United Kingdom603 contributions203 helpful votes
Dar es Salaam - London
International
Bar the splendid uniform and ethnic-based accessories worn by the no less splendid, most-female staff, we did not notice anything bad nor good, with an eventless, punctual flight. An airline can better be judged by its handling of a stress situation. The self-proclaimed 'The
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Album Categories
All photosAll Traveller Photos
avatar-image
La colation
avatar-image
avatar-image
avatar-image
avatar-image
Legroom on KQs Dreamliner allows for better sleeping
PreviousNext
123456
avatar-image
Ellamod wrote a tip Apr 15
"DO NOT BOOK WITH KENYA AIRWAYS"
avatar-image
Tania K wrote a tip Apr 15
"5 hours with no screen,this is a shame.Make kenya proud for providing a proper staff and maintain the aircraft service too"
avatar-image
Donald W wrote a tip Apr 14
"Choose a different airline"
avatar-image
Happiness34188841239 wrote a tip Apr 13
"Don't book!!! Just changed my return flight now too. "
avatar-image
Tourist41143148794 wrote a tip Apr 11
"For the price you pay, dont expect 1st class experience. A truly affordable airline and you absolutely get more for what you pay for."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Kenya Airways