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Kenya Airways

3,475 reviews
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501
Overview
3.03,475 reviews
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About Kenya Airways

Airline Alliance

SkyTeam
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501

Airline Summary

Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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3475Reviews
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Mina K wrote a review Apr 8
1 contribution1 helpful vote
Nairobi - New York City
International
I had a horrible experience with Kenya Airways- I booked on Delta and was supposed to have a layover in Nairobi for one hour to JFK- I found out by surprise overhead that the flight was cancelled due to "Operational issues"- There was no text/Email. I proceeded to the help desk
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Gift N wrote a review Apr 6
1 contribution
Harare - New York City
International
This airline is terrible , cancels flights when ever they feel like it had to wait 2 days in airport- terrible do not use this airline
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anders P P wrote a review Apr 6
39 contributions8 helpful votes
Kigali - Dar es Salaam
Africa
My wife flew from Kigali yesterday and landed eventually in the middle of todays night. Original flight cancelled with notice a day earlier, forcing her into a 15 hours delay. Not the biggest problem for us. She was upgraded to Business Class in fully lie flat seats on the last
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Trail03313379522 wrote a review Apr 5
1 contribution
New York City - Nairobi
International
The worst flying experience. Dirty, unkept and not worthy how ever little you pay. That was my first and last time to fly Kenya Airways never again.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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marieCoventry wrote a review Apr 4
Coventry58 contributions42 helpful votes
London - Zanzibar Island
International
I had read alot of reviews before we travelled & hadn't seen a good one so was slightly worried about our trip! I was pleasantly surprised. Check-in was quick & easy. The aircraft was clean, the seats were alot more spacious than I thought & more than some other airlines, the
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Legroom on KQs Dreamliner allows for better sleeping
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Tourist41143148794 wrote a tip Apr 11
"For the price you pay, dont expect 1st class experience. A truly affordable airline and you absolutely get more for what you pay for."
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Gift N wrote a tip Apr 6
"This airline is terrible "
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marieCoventry wrote a tip Apr 4
"The in-flight entertainment isn't great so if u want to watch on your own device you need to download an app before travelling."
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Tatenda N wrote a tip Apr 3
"Do not try it, every flight is delayed. But the crew team when the plane arrives is very nice"
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Anders P P wrote a tip Apr 2
"Get the perks from FFP elite when traveling eco"
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Depart
Sat, 04-27
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Sat, 05-04
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