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KLM Royal Dutch Airlines


4 of 5 stars
1,632 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website

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Visitor rating
  • 764
    Excellent
  • 545
    Very good
  • 191
    Average
  • 70
    Poor
  • 62
    Terrible
Amazing experience

First time flying with KLM and enjoyed a very positive experience. Crew were friendly and most... read more

5 of 5 starsReviewed 4 days ago
Westie96
,
Hamilton, Canada
Rating summary
  • 4 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,632 Reviews from our TripAdvisor Community

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1,632 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Slovak first
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  • Any
English first
Hamilton, Canada
Level Contributor
14 reviews
6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First time flying with KLM and enjoyed a very positive experience. Crew were friendly and most accomodating. Meals and snacks were generous and food delicious !There was a great choice with inflight entertainment. Seats were comfortable and generous leg room even in economy! The plane was clean- including washrooms!! Will not hesitate to use this airline in the future- great...

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International Economy Toronto - Krakow

Helpful?
2 Thank Westie96
Virginia
Level Contributor
323 reviews
191 helpful votes
2 of 5 stars Reviewed 1 week ago

38 flights in KLM economy/economy plus over the past five years, and few of them have been enjoyable. Flight crew have been consistently irritable and very hostile with passengers. It truly feels like the crew has taken you hostage and torture is imminent. Sometimes I wish there were no crew and it was just self-serve. About 2 hours into any...

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International Economy Amsterdam - Almaty

Helpful?
2 Thank manilapacman
Dubai
Level Contributor
8 reviews
9 helpful votes
5 of 5 stars Reviewed 1 week ago

After having flown with a number of carriers in an out of Dubai, KLM continues to provide great service with a smile. Unlike some of the regional carriers who's cabin staff tend to look very overworked, the staff on KLM were happy, friendly, and very helpful. In flight food was above average, and seats in economy were industry standard. Premium...

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International Economy Dubai - Lisbon

Helpful?
Thank Mark K
Trumbull, Connecticut
Level Contributor
23 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I took KLM on our return trip to the USA. Big surprise, you check your our bags. Never saw one of these units in the USA. Check in was easy, security moved quickly and the flight was pleasant. Dinner and breakfast served. A good experience, we'ld fly them again.

International Economy Amsterdam - New York City
Helpful?
Thank John M
1 of 5 stars Reviewed 1 week ago

Reasons for not flying with KLM: 1. 10 hours flight, no entertainment system during the whole flight time!!! 2. I asked for cup of water twice, they never brought me one! 3. Delayed baggage for 4 (four) days. 4. Not accepting my claim to reimburse my receipts for regular daily needs during these 4 days. I had no underwear after...

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International Economy Amsterdam - Salt Lake City

Helpful?
Thank g p
Boston, Massachusetts
1 of 5 stars Reviewed 1 week ago

I was traveling with my family Boston-Delhi (stopover at Amsterdam), I had such a terrible experience that I wished if the trip could end quickly. Initially, when traveling to Delhi, I thought it was just matter of chance. My 2 year old son was a little cranky and unable to sleep, the flight attendant was so rude and sarcastic to...

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International Economy Boston - New Delhi

Helpful?
Thank T S
australia
Level Contributor
26 reviews
10 helpful votes
5 of 5 stars Reviewed 1 week ago

Business class was best I have ever flown in. Flat beds comfy and food excellent. However we had gone from a 'standby' to business. Overbooking had left us as one of random picks tobe on standby. However we got on, as did all others in the end and we were among those given business class. But we 'could ' have...

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International Business Class Amsterdam - Kuala Lumpur

Helpful?
Thank kathydur
West Palm Beach, Florida
Level Contributor
64 reviews
17 helpful votes
1 of 5 stars Reviewed 1 week ago

KLM is the worst airline in the history of commercial aviation. This narrative sounds like bad fiction but I assure you that every word is true and after 6 days of missing our bag while travelling through Europe, as of today July 12, we still don't have our bag. We arrived in the Rome airport from Amsterdam on July 7...

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International Economy Atlanta - Rome

Helpful?
Thank RichardK938
Level Contributor
16 reviews
5 helpful votes
5 of 5 stars Reviewed 1 week ago

We have flown this airline to Europe several times and every time has been a great experience. The food is reasonably good, the seats good. We paid the extra for the 'comfort seats' and were pleased with the additional space. What always makes these trips good is the cabin crew. Always very attentive but this time they went above and...

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International Economy Calgary - Amsterdam

Helpful?
Thank Holly S
Lancashire, United Kingdom
Level Contributor
247 reviews
144 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 3rd Business- class trip with KLM, we have found them to be simply the best ! The check in is speedy and highly courteous, Schiphol airport despite being huge is super efficient with self check in and even self service baggage disposal, where you scan your flight paper, receive the baggage destination strip, affix it to your...

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International Business Class Manchester - Vancouver

Helpful?
Thank newpacker
See travel tips for airlines
“Don't sit at the window on their A330's, and never fly on a KLM 747 in economy.”
 of 5 stars manilapacman, 14 Jul 2016 | Read review
“For overseas flight get access to aisle seat if possible and walk/stretch AVOID delta if at all possible”
 of 5 stars a_sly_fox, 11 Jul 2016 | Read review
“choose another airlines”
 of 5 stars king1969, 11 Jul 2016 | Read review
“Travel light.”
 of 5 stars 62adrianb, 10 Jul 2016 | Read review
“Get one of the single standing business class seats, much better leg room”
 of 5 stars bulgenes, 8 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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