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KLM Royal Dutch Airlines

4 of 5 bubbles
6,664 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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6,664 Reviews from our TripAdvisor Community

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6,664 reviews from our community

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Showing 2,868: English reviews
Amsterdam, The Netherlands
Level Contributor
43 reviews
15 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I was warmly greeted as I entered the plane and made my way to my seat. I sat in seat 18F and settled in for a nice flight. When the attendant came around with drinks I attempted to lift the tray table, only to discover it was broken. The attendant tried to fix it to no avail. She asked me...

International Economy St. Maarten-St. Martin - Amsterdam

Thank pauleE838ID
Level Contributor
80 reviews
18 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

For me KLM is among the best aviation companies in the world, no doubt. Its prices are not exorbitant, the company is great in many ways like service on board, seats, food and always extremely "in time" every time I used it. Congratulations !

International Economy Sao Paulo - Amsterdam
Thank Luis C
London, United Kingdom
Level Contributor
4 reviews
5 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Very good price for last minute booking ...the cabin crew was excellent...The seat was so comfortable so was able to sleep....On board of the a330 was good choice of movies.

International Economy London - Almaty
Thank toshovl .
Pasadena, California
Level Contributor
5 reviews
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

I was very delighted to hear the Captain and flight crew speak their native Dutch tongue before translating to English. It built the excitement for our lay over in Amsterdam (plus Dutch was my first language). This flight was our first of two legs heading to Nairobi Kenya. Twenty hours in total is pretty rough and next to unbearable especially...

International Economy Los Angeles - Nairobi

Thank Jessyann23
Lancaster, United Kingdom
Level Contributor
15 reviews
2 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

It is a long time since I flew long-haul and I wasn't really looking forward to 11 hours or so travelling to Cape Town. We booked economy and flew on a Boeing 777-300 Dreamliner and apart from limited ability to recline the seat I was pretty comfortable. (I am 6"1"). The cabin crew were excellent and I was very impresed...

International Economy Manchester - Cape Town Central

Thank PhilB1951
Staffordshire, United Kingdom
2 reviews
2 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

We arrived Kilimanjaro, Tanzania to find that my wife’s bag was missing containing her clothes for the holiday, toiletries and jewellery including some items of great sentimental value. We raised a PIR reference JROKL11330 containing contact details of our Safari company, Maasai Wanderings. Next day we set off on Safari and arranged for the office of Maasai Wanderings to follow...

International Economy Birmingham - Kilimanjaro National Park

Thank Gill C
Riyadh, Saudi Arabia
Level Contributor
741 reviews
191 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

I thought KLM still was one of the good Airlines in the world, but after my experience this Summer I doubt it will be one of my preferred Airlines. The service was very friendly, but except for that I found everything was very average.

Europe Economy Amsterdam - Oslo
Thank Ingeborg56
Singapore, Singapore
2 reviews
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

I travelled with exactly the same check in luggage when flying back to Singapore. My luggage was 23.5 or sth at Changi. It weighted around 26 at Schiphol. I wanted to take a few kg out to put into my carry on which weighted at 10kg at the moment. The crazy woman requested me to put my sling bag onto...

International Economy Amsterdam - Singapore

Thank ivycheung111
Rio de Janeiro, RJ
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 3 days ago NEW

It was pleasant trip!!!! The crew is very efficient and friendly, very nice service, delicious food and beverage: there is a pink drink made with a liquor specially made for KLM, it's a delight!!! I

International Business Class Rio de Janeiro - Amsterdam
Thank Regina L
Coventry, United Kingdom
1 review
1 of 5 bubbles Reviewed 3 days ago NEW

Horrible service very rude personnel not sympathetic at all. Do not use this company if something goes wrong they will wash their hands completely.

Europe Economy Birmingham - Amsterdam
Thank maxcasu2016
See travel tips for airlines
“check in online to choose best seat.”
 of 5 bubbles toshovl, 8 Dec 2016 | Read review
“It it is long-haul definitely go for the Economy Comfort (assuming you can't afford Business Class!)”
 of 5 bubbles PhilB1951, 7 Dec 2016 | Read review
“Take the magazines offered at the beginning of the flight”
 of 5 bubbles Rata12, 6 Dec 2016 | Read review
“do not sit at the business class row in the middle of economy and business, secluded but noisy”
 of 5 bubbles lo-vel69, 5 Dec 2016 | Read review
“For the KUL-CGK-KUL/CGK-KUL-CGK sector, book early. Even with 777 daily offerings, it gets full very fast.”
 of 5 bubbles RuzalPetalingJaya, 2 Dec 2016 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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