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KLM Royal Dutch Airlines


4 of 5 stars
68 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP +31-20-474-7747 Website

TripAdvisor Reviewer Highlights

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Visitor rating
  • 29
    Excellent
  • 22
    Very good
  • 10
    Average
  • 7
    Poor
  • 0
    Terrible
Good service

Service good very professional. Food good high standard for an airline. Disappointing drinks choice... read more

4 of 5 starsReviewed 2 days ago
Michele B
,
Newcastle, United Kingdom
Rating summary
  • 4 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Inflight Entertainment
    4 of 5 stars
    Onboard Experience
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
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68 Reviews from our TripAdvisor Community

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68 reviews from our community

Date | Rating
  • Dutch first
  • English first
  • French first
  • Norwegian first
  • Spanish first
  • Any
English first
Newcastle, United Kingdom
Level Contributor
104 reviews
42 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Service good very professional. Food good high standard for an airline. Disappointing drinks choice only wine, beer or gin!! This was disappointing moor such a long flight. Cabin clean and reasonable choice of entertainment.

International Economy
Helpful?
Thank Michele B
Padua, Italy
Level Contributor
28 reviews
11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I flew with klm several times. Regarding that I scored from venice in seoul although in reality I did Venice and then amsterdam amsterdam seoul, always with still klm. I can say that has united the various trips I made with them is that it is the airline with the most rude cabin crew I have found. Nothing sensational, if...

More  International Economy

Helpful?
Thank kerokkc
Manchester, United Kingdom
Level Contributor
7 reviews
3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We were delayed in Atlanta last Dec, we were meant to fly home Virgin but because of the waether we were delayed. In the end we flew home on KLM. I always thought it was a great airline, but not this time. Our cases never arrived back with us. When the finally came, they were both damaged. I called KLM...

More  International Economy

Helpful?
Thank Susan M
Level Contributor
70 reviews
23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Good Airline, good service and clean, you can get your own juice and snacks. friendly staff. Would recommend it

International Economy
Helpful?
Thank 32claudinev
Huddersfield, United Kingdom
Level Contributor
13 reviews
2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

great airline, i flew on business and everything was on time, check in was quick and boarding the aircraft was very well organised, leg room on the 737 i flew on was good and really nice crew

Europe Economy
Helpful?
Thank jonno35
Guadalajara, Mexico
Level Contributor
9 reviews
6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Been flying with KLM since 2011, since its the only affordable airline for 4 of us to travel all the way to the other side of the world. Since we got around 8 hours lay over in AMS, we decided to break the trip and stay in Ams a few days before heading to Indonesia. The plane from MEX to...

More  International Economy

Helpful?
Thank britoin
East Riding of Yorkshire, United Kingdom
Level Contributor
106 reviews
40 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Being a regular flier with KLM,find them very efficient and helpful. Flying from Humberside makes it easier than travelling to other Northern UK Airports. Had some queries regarding transfers and they were well informed and helpful.

International Business Class
Helpful?
Thank Peter B
Bergen op Zoom, The Netherlands
Level Contributor
34 reviews
10 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

KLM is continuing to dress down their service. Minimum staff on board, you pay for everything on board in narrow seats with minimum leg space. On top of this, additional luggage checked in will cost you an extra € 120,- . Result is that everyone takes their luggage on board, resulting in request to check in your luggage at the...

More  Europe Economy

Helpful?
Thank Hans v
Tokyo, Japan
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

I missed my Helsinki to Geneva connection via Finnair and the Finnair transfer agent worked to get me to Geneva via KLM. I was surprised that for both legs of the trip (Helsinki to Amsterdam, Amsterdam to Geneva) that snacks were provided. Pretty good yummy snacks! I was on the aisle seat and my boss sat by the window. He...

More  Europe Economy

Helpful?
Thank HarumphSezMoi
Glencoe, United Kingdom
Level Contributor
56 reviews
5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Perfectly good - not outstanding, not superlative in any way, but fine. Food good, drinks same, staff friendly and polite, schedule adhered to (reasonably). I'd have said they were very good until they were completely outclassed on a regular basis by BA. A reliable and pleasant airline - use with confidence.

International Economy
Helpful?
Thank shaggyd0g1
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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