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KLM Royal Dutch Airlines


4 of 5 bubbles
7,392 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,392 Reviews from our TripAdvisor Community

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7,392 reviews from our community

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Showing 3,206: English reviews
Tyne and Wear, United Kingdom
Level Contributor
10 reviews
1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

I'm a regular traveller between Newcastle and Munich. There are no direct flights and of the options available to me, flying with KLM via Amsterdam is always my preferred route. I've experienced fewer delays and find both ground staff and crew efficient and helpful.

Europe Economy Newcastle upon Tyne - Munich
Helpful?
Thank Annied2002
Mission Viejo, California
Level Contributor
244 reviews
79 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

flew with KLM on both legs (to/from). no complaints on the flights. great food, great service, even the leg room was fairly adequate for economy. for anyone who flies a lot, there is no comparison between international and domestic (USA). the food (what food on a domestic flight?) is always good and the flight attendants are always great. What are...

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International Economy Amsterdam - Kilimanjaro National Park

Helpful?
Thank al g
Haifa, Israel
Level Contributor
44 reviews
90 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Flight KL461, complete disorder - people moving around, changing seating without asking, moving from economy to comfort - and not being moved back... Crew woke up people during a night flight for meal .. very uncommon. They used to be a great airline, but I guess the whole industry declined - and the Dutch are no different. Sad.

International Economy Amsterdam - Tel Aviv
Helpful?
Thank marom
Grimsby
Level Contributor
39 reviews
80 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

We used KLM City Hoppers to get to Amsterdam and then fly to Venice. We have always found KLM to be efficient and courteous. Our last flight was not good since our baggage was delayed for two days, however, KLM dealt with this to our satisfaction.

Europe Economy Kirmington - Venice
Helpful?
Thank Polz
Doncaster, United Kingdom
Level Contributor
23 reviews
3 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Our flights Manchester to Nairobi were booked about 10 months in advance. We booked economy comfort seats to and from Amsterdam to Nairobi at extra cost, and received our e-tickets. A couple of months after booking, we received an email notification of a change of flight time for the return Amsterdam Manchester leg, as well as a seat change. Fine....

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International Economy Manchester - Nairobi

Helpful?
Thank Ernie2011
2 reviews
4 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

I have flown with KLM on several occasions, to China, Cuba, Amsterdam and each and every time I have never had an issue with them and have left the aircraft with a smile. My last trip when arriving to Amsterdam from Cuba I lost my elderly father, the KLM team went out of their way to help allowing me to...

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International Economy Havana - Amsterdam

Helpful?
Thank Rory M
Bergen, Norway
Level Contributor
111 reviews
59 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

It was a very easy connection on the way from Norway to Thailand. No stress, and no long waiting time. Good legroom, as you expect from a dutch airline. The food was very good, and the dessert fantastic. The seats was old, but okey for a night onboard. The IFE had an old screen, and headset was the cheapest I...

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International Economy Amsterdam - Bangkok

Helpful?
Thank Poppa80Norway
Level Contributor
39 reviews
10 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

KLM Airlines offers flight services out of Abu Dhabi with minimal supporting staff, I am sorry to say this could be by far the worst airline flight experience I have ever had and that includes single propeller flights in Africa. First of all thier website in my destination never works you always have to go though the 800 number which...

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International Economy Abu Dhabi - Helsinki

Helpful?
Thank Nadim C
Coleford, United Kingdom
Level Contributor
9 reviews
2 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Only recently started using KLM after recommendations. Cannot fault the flights, or service but seriously question cabin baggage policy. As a diabetic, I am constantly aware of the need to keep my feet as active as possible during a flight. Consequently I always try to board as early as possible so that I do not have to stow cabin baggage...

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Europe Economy Bucharest - Amsterdam

Helpful?
Thank MrMichaelCC
Los Angeles, California
Level Contributor
17 reviews
3 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

While looking for last minute tickets to Amsterdam for us I decided to try Orbitz and found Non stop/round trip flight for 2 people for less then $1000.00 it was economy seating. The seats were a little cramped but the flight was great, flight crew were friendly. I would definitely fly with KLM again. Next we will try and upgrade...

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International Economy Los Angeles - Amsterdam

Helpful?
Thank dsh91367
See travel tips for airlines
“stay away from this airline if flying from M.E., there are many airlines in this area that offer a lot more and appreciate thier customers.”
 of 5 bubbles 830nadimc, 23 Feb 2017 | Read review
“Check out their cabin bag policy before flying”
 of 5 bubbles MrMichaelCC, 23 Feb 2017 | Read review
“Check your seating assignment often because they don't notify you about changes.”
 of 5 bubbles snemeth, 19 Feb 2017 | Read review
“Make sure you go to the bathroom prior to boarding”
 of 5 bubbles PhillipS466, 17 Feb 2017 | Read review
“arrive early to check in if looking for window or seats together.”
 of 5 bubbles L5687EJdavidr, 16 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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