We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

KLM Royal Dutch Airlines


4 of 5 bubbles
7,083 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

7,083 Reviews from our TripAdvisor Community

Write a Review

7,083 reviews from our community

Filter reviews by popular destinations:
All reviews Amsterdam Sao Paulo Buenos Aires London Bangkok Rio de Janeiro New York City Rome Manchester Madrid Lima Barcelona Edinburgh Paris Denpasar
Traveller rating
Cabin
  • (2,561)
  • (0)
  • (505)
  • (0)
Route
  • (1,980)
  • (1,008)
  • (25)
  • (23)
  • (21)
  • More
Language
  • More
Showing 3,069: English reviews
Birmingham, United Kingdom
Level Contributor
41 reviews
7 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Flew with 4 kids in tow. So what could have been a horrible experience was not, we all ,a aged to be seated together (maybe coincidental as we didn't pay extra to sit together). The flight was on time, plane was clean, a small snak and drink was provided. Very good friendly staff.

Europe Economy Birmingham - Amsterdam
Helpful?
Thank Thisisour0pinion
Calgary
Level Contributor
24 reviews
13 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We have flown with KLM out of Calgary and return a number of times. Not once were we delayed an excessive amount of time and when it did occur ( twice) the aircraft always arrived on time or ahead of schedule. Check in at Calgary and Amsterdam is a breeze and the waiting area is comfortable. The cabin crew were...

More 
International Business Class Calgary - Amsterdam

Helpful?
1 Thank stampfan
Level Contributor
5 reviews
1 helpful vote
4 of 5 bubbles Reviewed yesterday NEW

Made a roundtrip Toronto-Amsterdam-Barcelona-Amsterdam-Toronto recently and experienced a vastly improved service over previous flights with this Company (Europe-Middle East-Far East). Dietry requirements were were met with varying quality as well as assistance at airports travelled through. Gluten free dinner on leg Toronto-Amsterdam was plain awful and assistance at Schiphol Airport was extremely slow. Service on board aircraft was excellent. KLM...

More 
International Economy Toronto - Amsterdam

Helpful?
Thank Thea En John A
Renfrew, United Kingdom
Level Contributor
18 reviews
17 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

i have flown quite a lot recently with KLM and for the prices they charge there service is by far the worse i have ever seen.You get a pathetic cheese sandwich which not everyone can eat and a very small half cup of luke warm tea or coffee.you can have a wine or beer,soft drink but that is it. They...

More 
Europe Economy Glasgow - Prague

Helpful?
Thank Polly9021
Level Contributor
21 reviews
14 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

We had arrange a flight with KLM from Glasgow to New York via Amsterdam. Unfortunately at Glasgow the weather was bad so we needed de-icer treatment prior to take off. This was carried out quickly and efficiently however it still resulted in the plane taking off more than an hour late. This was going to cause problems as many passengers...

More 
International Economy Glasgow - New York City

Helpful?
Thank Ken K
Level Contributor
13 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

Even though KLM is flying a smaller airplane on this route, it doesn't take any comfort away from you. The legroom is still pretty generous and even a person taller than 195cm (6'5'') can fit there without problems, although it never hurts to pay a little extra for economy plus. The staff is friendly but professional, and extremely helpful. The...

More 
Europe Economy Prague - Amsterdam

Helpful?
Thank Jan P
Vantaa, Finland
Level Contributor
6 reviews
1 of 5 bubbles Reviewed 2 days ago NEW

On a HEL-AMS-FRA-AMS-HEL trip, my suitcase was left behind both ways. It took them several days to deliver it in Frankfurt, which made attending the meetings in the same clothes very uncomfortable. Then to add insult to injury, they denied my boarding due to overbooking on the way back. I seem to receive this kind of treatment from KLM quite...

More 
Europe Economy Helsinki - Frankfurt

Helpful?
Thank jalve
Level Contributor
19 reviews
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Have flown with klm many times this time my 80+ yr old mother flew with them from Durham Tees Valley airport absolutely looked after her all the way both at Durham Tees Valley airport and Amsterdam even arranged for her to be taken in a wheelchair to my brothers car in Johannesburg brilliant on return with me and my mam...

More 
International Economy Middlesbrough - Johannesburg

Helpful?
Thank dekka59
Ciudad Vieja, Guatemala
Level Contributor
36 reviews
5 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I have flown with many airlines over the years, but I have found KLM to be the best. The stewards are always helpful and expecially for me as I use to canes to get about. During the flight they come up to me a few times to ensure I am okay. Thank you KLM, you truly are the best and...

More 
International Economy Guatemala City - Dusseldorf

Helpful?
Thank 651jeff
Moscow, Russia
1 review
1 of 5 bubbles Reviewed 2 days ago NEW

On Jan 14, I was flying Delta operated by KLM (KL602) from LAX to AMS to SVO. Because of some problems with engine, the flight was interrupted, and we had to land in Chicago. In a huge line, my friedns and I spent about two hours before we received hotel vouchers. KLM personnel told us to wait outside of the...

More 
International Economy Los Angeles - Amsterdam

Helpful?
Thank obaysha
See travel tips for airlines
“Keep you carry on to a reasonable size!”
 of 5 bubbles stampfan, 18 Jan 2017 | Read review
“Be careful when selecting special seating in Economy Class.”
 of 5 bubbles theaenjohna, 18 Jan 2017 | Read review
“do not no that i could add anything”
 of 5 bubbles Polly9021, 17 Jan 2017 | Read review
“Avoid Amsterdam if you can!”
 of 5 bubbles jalve, 17 Jan 2017 | Read review
“Smile! A smile will always help in getting things done. Anger gets you nowhere!”
 of 5 bubbles 651jeff, 17 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

843 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (843)
Viewed
Food and Drink (160)
Viewed
Onboard Feature (53)
Viewed
Airport (144)
Viewed
Cabin (63)
Viewed
Airline Lounge (27)
Viewed
View from Window (125)
Viewed
Seat (52)
Viewed
Other (219)