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KLM Royal Dutch Airlines


19,126 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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19,126 Reviews from our TripAdvisor Community

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19,126 reviews from our community

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Showing 9,074: English reviews
Chennai (Madras), India
Level 6 Contributor
68 reviews
12 helpful votes
Reviewed yesterday
NEW

Seat allotment process : if and when a passenger selects a seat as per availability, he should not be denied the choice, which is what happened to me and my wife at the time of web check in. Instead of our selected seats we were allotted 2 of the 3 worst seats possible - adjacent to the cluster of toilets...

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International Economy New Delhi - Amsterdam

Helpful?
Thank deepakbhatia57
New York City, New York
Level 3 Contributor
22 reviews
9 helpful votes
Reviewed yesterday
NEW

After a 12-day gallivanting tour through Scandinavia, we were just looking forward to coming home... until the flight home was one of the highlights of our trip! We had the most wonderful and kind Flight Attendant who could not have been ANY kinder or ANY more professional if she really tried. She never missed a chance to smile or to...

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International Economy Amsterdam - New York City

Helpful?
Thank Jorge G
Level 4 Contributor
40 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

Comfy seats.Free sandwiches and drinks.I am not the most confident flyer but they definitely put you at ease with welcoming smiles.Pilot as you would expect kept us up to date we were running early so we had to wait for our turn.

Europe Economy Warsaw - Amsterdam
Helpful?
Thank Angela H
Perth, United Kingdom
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Very poor service with no choice food. I wrote to the airline but did not hear back. It was three hours and 30 minutes before we were served Only to be told that there was no choice. I was told the chicken always goes fast! Why not load more chicken. The Tiny food tray signifies how economy passengers are regarded...

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International Economy Amsterdam - Accra

Helpful?
Thank Perthman2121
Montreal, Canada
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed yesterday
NEW

Lets start wuth the positive...crew excellent, pilots very consciensious, food good, let room in economy = comfortable even for tall people, best price than competitors. I am a Flying Blue member and was getting those points up was super elite with Air Canada before. Negative is customer service when luggage is lost. We were 2 couples did not register at...

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International Economy Montreal - Prague

Helpful?
Thank Johane V
Newhall, California
Level 4 Contributor
25 reviews
16 helpful votes
Reviewed yesterday
NEW

Because of the 10 hour flight, we jumped on the offer of business class when it came up. Outstanding service and unmatched comfort. We weren't so lucky on the return trip as we had to settle for the economy seats, albeit on an exit isle. Although the legroom was great, those were uncomfortably narrow. Service, however, was top-notch just like...

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International Business Class Los Angeles - Amsterdam

Helpful?
Thank WB_Kelso
Nootdorp, The Netherlands
2 reviews
Reviewed yesterday
NEW

I realize that KLM is abit more expensive than a budget airline but atleast you still get full service on board. You do not have to pay additional for drinks and food. The only issue I have is that you do have to pay extra for seating arrangement same as budget airlines. Flight was smooth and on time

Europe Economy Amsterdam - Malaga
Helpful?
Thank martijntmannetje
Metro Manila, Philippines
Level 3 Contributor
17 reviews
Reviewed 2 days ago
NEW
via mobile

Rarely do I find a cabin crew member who would lend me her trolley bag just so I would be comfortable during our flight. At first, this very kind soul named Petra offered to help me with my seat because I am used to having my foot rest extended while slightly reclined during long haul flights. Although this Dreamliner offers...

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International Business Class New York City - Amsterdam

Helpful?
Thank LE D
Manchester, United Kingdom
Level 6 Contributor
2,289 reviews
501 helpful votes
Reviewed 2 days ago
NEW

For a flight that last only 60 minutes, any delay is annoying and ours was for 30 minutes. The reason given was a delay due to baggage and the embarking of five disabled passengers. Well, given that the disabled passengers were first approached by ground crew as the last of us were embarking, this part of the delay was understandable...

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Europe Economy Amsterdam - Manchester

Helpful?
Thank david n
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San Francisco, California
1 review
Reviewed 2 days ago
NEW

The services was so poor and the basic requirements such as USB plug was not available in the plane or movies were so old and out of order, the food was so bad

International Economy Amsterdam - San Francisco
Review collected in partnership with Sky-tours

Helpful?
Thank ardalan10
See travel tips for airlines
“Try to have a better seat allotted at the time of check in. The staff are helpful and will oblige if a seat as per your choice is available”
deepakbhatia57, 13 Aug 2018 | Read review
“Travel light bring carry ons!”
johanev2018, 13 Aug 2018 | Read review
“Never fly with KLM or Air France as much as you can”
ardalan10, 12 Aug 2018 | Read review
“Be Polite and courteous”
francesc977, 10 Aug 2018 | Read review
“all services were wonderful”
claudiav657, 10 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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