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KLM Royal Dutch Airlines


23,047 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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23,047 Reviews from our TripAdvisor Community

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23,047 reviews from our community

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Showing 11,036: English reviews
Bucharest, Romania
Level 6 Contributor
125 reviews
96 helpful votes
Reviewed 2 days ago
NEW

First of all I was a huge fan of this airline, I always choose them for intercontinental flights, especially for the quality of the services on board, but my latest experience with them has left me very disappointed. The quality of the served food and the very poor choices surprised me. It's not possible to serve you the left overs,...

Date of travel: December 2018
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International Economy Bucharest - New York City

Helpful?
Thank Turista2011054
Montreal, Canada
Level 5 Contributor
89 reviews
17 helpful votes
Reviewed 2 days ago
NEW

I have a frequent flyer account with Air France / KLM. I guess because these airlines have connections that suit me well. But there is nothing special about KLM anymore. The seats in the middle row have very reduced leg room - avoid at any cost. Everything else is just mediocre - food, service.

Date of travel: August 2018
International Economy Nuremberg - Montreal
Helpful?
Thank Diana N
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

A taste of " return to it " ;-) . I recommend this irline company . An effeort for breakfast would be appreciated

Date of travel: January 2019
Europe Economy Lyon - Edinburgh
Helpful?
Thank Princelyonnais
Comblain-au-Pont, Belgium
Level 6 Contributor
139 reviews
95 helpful votes
Reviewed 2 days ago
NEW

KLM has been changing their frequent flyer programs and a lot of problems related to their new program are popping up, throwing people out of the program or forgetting to add the points, and for sure the value of the obtained points has dropped immensely. In my family alone, all of us had problems with FD program. And if you...

Date of travel: January 2019
More 
International Economy Amsterdam - Islamabad

Helpful?
Thank vikskio
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

The most terrible airline company to fly with. Seats are very very uncomfortable and the space between them is incredibly tight. What about meals offered during the flight? Again, I flew with several other airline companies and I can assure you, I d never eaten food of such bad quality. Overall, the service is totally absent.

Date of travel: January 2019
International Economy Amsterdam - Chicago
Helpful?
Thank H4526BDlucab
New York City, New York
Level 3 Contributor
15 reviews
16 helpful votes
Reviewed 3 days ago
NEW

Flight from JFK to Amsterdam was a 777-300 ER. The aircraft was clean, comfortable. Food was OK. All flights were on time.

Date of travel: December 2018
International Economy New York City - Athens
Helpful?
Thank Malik786
Moscow, Russia
Level 5 Contributor
73 reviews
29 helpful votes
Reviewed 3 days ago
NEW

That was a late night flight on December 12, 2018. The flight was packed, with a few families with babies and little kids in different corners of the aircraft. One of these young e-class passengers was extremely active and noisy all over the plane. Looked like parents could not control the situation... So one of the business class section flight...

Date of travel: December 2018
More 
International Business Class Dar es Salaam - Amsterdam

Helpful?
Thank Igor_V_Gun
Level 4 Contributor
17 reviews
13 helpful votes
Reviewed 3 days ago
NEW

The first time that I have flown with KLM Royal Dutch Airlines, during this trip I had two flights the first from London Heathrow to Amsterdam then a connecting flight to Osaka Kansai Airport. The first leg was a short flight, just over an hour so not much to review. The waiting time between connections was five hours, which meant...

Date of travel: January 2019
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International Business Class Amsterdam - Osaka

Helpful?
Thank R4631NZdavidb
Montreal, Canada
Level 6 Contributor
101 reviews
52 helpful votes
Reviewed 4 days ago
NEW

Rude and arrogant staff the Dutch way arrival in Athens was met with baggage still in Amsterdam totally classless used them often this was the last straw

Date of travel: November 2018
International Economy Montreal - Athens
Helpful?
Thank jimmy s
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 5 days ago
NEW

Flight to Amsterdam from Birmingham was excellent. Transfer at Amsterdam airport for Prague flight was made far more complicated than it needed to be. We asked 2 separate KLM staff members where the gate for the Prague flight was. The board was showing 2 gate numbers. Turns out we were at the wrong one and missed the flight because we...

Date of travel: January 2019
More 
Europe Economy Birmingham - Prague

Helpful?
Thank Cooma78
See travel tips for airlines
“Avoid middle rows (for the 2-4-2 seats configuration)”
dianan406, 20 Jan 2019 | Read review
“expect nothing, that might be best”
vikskio, 20 Jan 2019 | Read review
“When flying through Amsterdam if you've got less than 30mins to transfer you wont make it.”
Cooma78, 17 Jan 2019 | Read review
“If you are travelling with young kids, request the kid's special meal”
763ta, 17 Jan 2019 | Read review
“Don't think that you need a tip?”
45gavinp, 17 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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