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KLM Royal Dutch Airlines

33,612 reviews
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP
Overview
4.033,612 reviews
Travellers' Choice 2020 Winner
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Travellers' Choice 2017 Winner
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About KLM Royal Dutch Airlines

Airline Alliance

SkyTeam
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP

Airline Summary

The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.
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Poazon k wrote a review Yesterday
1 contribution
Bristol - Luxembourg
Europe
They wrongfully denied me to check in and they refused to refund my money. Worst customer service ever, never again!! Please run away from them.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Reservarlden wrote a review Yesterday
London, United Kingdom354 contributions52 helpful votes
Amsterdam - Stockholm
Europe
This was my first flight with KLM and I was extremely impressed with the complete service. Flight crew extremely attentive and pleasant, flight was punctual, seating and everything on board was perfect. Will use again.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kofi A wrote a review Feb 27
1 contribution
London - Accra
International
I have never had any issues with the airline until today. I purchased extra baggage at £46. To my surprise, the system used up my air miles worth £185. I called up to complain and was told by the staff that nothing could be done about it. It was very upsetting because I had purchased the air miles a few minutes before I bought the extra luggage. I have hit a brick wall trying to explain it to anyone at the airline. I don't think I'll be travelling with them again.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Em b wrote a review Feb 26
2 contributions
Amsterdam - Boston
International
Tahar at KLM service desk at Amsterdam Airport is a star! He was kind and helpful and made my day ! Positive attitude takes you a long way! Take care of this man KLM!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christian N wrote a review Feb 26
1 contribution
Accra - Newcastle upon Tyne
International
The check-in agent didn't allow me to check in and close the check-in desk while I was around. I was asked to pay another 1000dollars for next days flight. I paid the 1000dollars and the next day when I got to the airport I was told my booking is from Ghana to Amsterdam not to Newcastle. They stressed me up before changing it for me. Am not pleased with this bad service. Staff need more training and needs to be empathetic
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kofi A wrote a tip Feb 27
"Don't have air miles in your account when buying extras"
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Christian N wrote a tip Feb 26
"The check-in agent didn't allow me to check in and close the check-in desk while I was around. I was asked to pay another 1000dollars "
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Bala wrote a tip Feb 24
"pre order your food as they do not much selection, buy your own fragile sricker, usb port might not be working so being your adapter"
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Caroline P wrote a tip Feb 23
"Stay clear of KLM and their torturous seats."
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lori270 wrote a tip Feb 21
"Stay away they cancel flights and then refuse to reimburse for out of pocket expenses!"
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ReturnOne-wayMulti-city
Depart
Thu, 03-14
Return
Thu, 03-21
Travellers
1, Economy