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KLM Royal Dutch Airlines

33,766 reviews
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP
Overview
4.033,766 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About KLM Royal Dutch Airlines

Airline Alliance

SkyTeam
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP

Airline Summary

The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.
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trevor g wrote a review Apr 15
Leeds, United Kingdom1 contribution
New York City - Amsterdam
International
My recent experience and dealings with KLM has been both the most frustrating and disappointing I have ever experiences in a lifetime of travel. The customer service they offer appears to have been intentionally designed to ensure that you don't pursue any issue that you may
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rene B wrote a review Apr 14
1 contribution1 helpful vote
Amsterdam - Rome
Europe
I have had the most insane experience with KLM, We had to go from Amsterdam to Rome and the flight is delayed for 7 hours, what can happen When we came home and submit all the documentation in accordance with KLM's own rules to get compensation. Now after more than 30 emails
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wanderer29755901009 wrote a review Apr 13
1 contribution
Birmingham - Amsterdam
Europe
Nicks from Skytanking was super helpful and friendly and made my trip so much better. Sorted passport and visa with no queues
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rosemary A wrote a review Apr 13
Calgary, Canada1 contribution
Calgary - Nairobi
International
I rate this airline as the worst. My flight KL678 on November 4th 2023 was canceled and caused me alot of inconvenience and extra expenses. Despite being eligible for compensation, KLM has refused to compensate me. Their customer service representatives is a bunch of
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Miguel L wrote a review Apr 13
1 contribution
Glasgow - Denpasar
International
I've just come back from my trip, KLM has been the absolute worst experience I've ever had flying with any airline. From the beginning Glasgow Airport with KLM flying to Denpasar (Bali) check in opened late 2 hours before instead of the usual 4 hours on long haul flights, when
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mimo późnej pory przylotu na lotnisku w Porto był jeszcze spory ruch .
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Krótko przed lądowaniem podane było jeszcze ciastko.
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Bob O wrote a tip Apr 20
"business class on Westjet does not have flat seats."
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Mark wrote a tip Apr 18
"Avoid KLM when it is at all possible."
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Duncan T wrote a tip Apr 17
"Avoid this airline. If anything goes wrong, they are not interested and customer care is appalling"
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Stay43997868268 wrote a tip Apr 16
"Just avoid it. When any problems occur, communication is lagging behind. Mobile app also barely works."
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Ken T wrote a tip Apr 16
"don't use for long haul"
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Depart
Mon, 05-06
Return
Mon, 05-13
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