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Korean Air

2,669 Reviews
Headquarters: Korean Air Operations Center 1370 Gonghang-Dong, Seoul 157712 South Korea +82-1588-2001 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,669 Reviews from our TripAdvisor Community

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2,669 reviews from our community

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Showing 1,494: English reviews
Busan, South Korea
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 4 days ago

Checked in as a sky priority because I have morning calm. Fast check in and got the luggage quickly as well.

North Asia Economy Busan - Shanghai
Thank Brian K
Solihull, United Kingdom
Level 4 Contributor
41 reviews
5 helpful votes
Reviewed 4 days ago

Very comfortable flight with free overnight hotel arranged by Korean Air at Grand Hyatt Incheon. Excellent and very polite service by cabin staff. Food of high standard.

International Business Class Auckland - London
Thank drrferg
Manila, Philippines
Level 6 Contributor
104 reviews
45 helpful votes
Reviewed 4 days ago
via mobile

Went to Seoul last January via Korean Air (second time to fly Korean Air). Economy class seats had ample legroom and were comfortable. The bibimbap was delicious! In-flight entertainment had limited number new movie options but at least offered good choices. Amenities were good. Service was ok, accomodating at best.

North Asia Economy Manila - Seoul
1 Thank Jarjar20
Level 1 Contributor
3 reviews
Reviewed 6 days ago

Flew economy, service staff is super polite and helpful. Get all the free Gochujang you can, it's delicious on everything. Would definitely fly again.

International Economy San Francisco - Seoul
Thank Michael L
Singapore, Singapore
Level 3 Contributor
18 reviews
14 helpful votes
Reviewed 1 week ago

The service was excellent from the moment you checked in. All the crews were friendly. The food was good. The flight was great. I had a very comfortable journey. Nothing that I don't like.

North Asia Business Class Singapore - Seoul
Thank Zabj_12
Seoul, South Korea
Level 6 Contributor
234 reviews
56 helpful votes
Reviewed 1 week ago

With KAL, youll have consistent good service from check in to baggage pickup, Flight attendants are always gracious and polite, making sure everything is OK with you. One issue is the new terminal 2 check in for business/first class customers. KAL has one checkpoint for all flights at Incheon. Change from previous check in (by flight) Will take a longer...

Asia Business Class Seoul - Hong Kong

Thank itaewon-mickey
santa rosa california
Level 4 Contributor
33 reviews
18 helpful votes
Reviewed 1 week ago

I booked the day prior to flying In February 2018 based on the significant fare savings unique to this carrier online. When I checked in at the airport, I mentioned I had never flown with Korean. The agent smiled and said, "This is going to be a beautiful experience for you..". She was right. From the moment I boarded positive...

International Economy Honolulu - Tokyo

Thank valueralan
Toronto, Canada
Level 6 Contributor
116 reviews
64 helpful votes
Reviewed 1 week ago

I've flown Korean Air a number of times and have been very satisfied with the politeness, level of service and professionalism of the teams. However it is hit and miss with their website functionality if you are buying their flights as codeshare (in my case from Delta). Hoping once the joint venture details are ironed out, the experience will become...

International Economy Toronto - Ulaanbaatar

Thank NW T
Mansfield, Ohio, United States
Level 5 Contributor
81 reviews
16 helpful votes
Reviewed 1 week ago

Picked up a KE 777 aircraft in Dallas-Ft Worth for a Mission trip to Cambodia with connecting flight n the brand new Terminal 2 oat Incheon Korea. Our layover was only 50 minutes which is impossible to meet in that airport in the best of circumstances, but with the "Transfer" security procedure they imploy, it can't be done. However, about15...

International Economy Fort Myers - Phnom Penh

Thank Mark K
Tacoma, Washington
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed 1 week ago

I had never flown Korean Air before but decided on this airline for our trip to Vietnam. What a great choice. Every encounter I had with the folks from Korean Air was fantastic. Their staff is extremely friendly and helpful. The flight itself was long and I was worried about making our connection through Seoul. No worries as we were...

International Business Class Seattle - Ho Chi Minh City

Thank Chris P
See travel tips for airlines
“Book online.”
drrferg, 18 Mar 2018 | Read review
“Exit Row, always try and get an Exit Row”
michaellH9286TC, 16 Mar 2018 | Read review
“checking in at new terminal 2 at incheon airport will take a little extra time”
itaewon-mickey, 15 Mar 2018 | Read review
“Book early & pick your seats as this flight fills up quickly.”
markkO9352SW, 14 Mar 2018 | Read review
“Buy tickets online and you can pick your seat.”
myke_t, 13 Mar 2018 | Read review
Show next 5 travel tips 5 of 10
About Korean Air
As the flag carrier of South Korean, Korean Air (KE) is the country's largest airline. Based in Seoul, the airline flies non-stop to 20 domestic destinations and about 100 international destinations across Asia, Australia, Africa, Europe, North America and South America. The airline, which is part of the SkyTeam alliance, also has codeshare agreements with about 40 airlines. Its fleet consists of planes with two-cabin (Prestige Class, which is its version of Business Class, and Economy Class) and three-cabin (First Class, Prestige Class and Economy Class) configurations. Korean Air has hubs at Seoul Gimpo International Airport (GMP) and Seoul Incheon International Airport (ICN).
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