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Korean Air


3,754 reviews
Headquarters: Korean Air Operations Center 1370 Gonghang-Dong, Seoul 157712 South Korea 011 82 1588-2001 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,754 Reviews from our TripAdvisor Community

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3,754 reviews from our community

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Showing 2,179: English reviews
Baltimore, Maryland
Level 4 Contributor
20 reviews
15 helpful votes
Reviewed yesterday
NEW

First, I want it to be known this was not my first flight on Korean Air. I have flown them 9 times in the past and was in love with this airline. This time around I have to say after 3 years using other carriers I was looking forward to the trip knowing the 5 star service I had in...

Date of travel: December 2018
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International Economy Washington DC - Bangkok

Helpful?
Thank baltimore-travlers
Level 3 Contributor
9 reviews
Reviewed yesterday
NEW

The cabin crew were friendly throughout my trip (both international and domestic) food was good, the drinks were enough and the legroom was spacious too. The inflight screen worked well for the flight leaving (but not as well on the flight back but it didn't matter to me) Drinks provided on the domestic flights were good, and the way the...

Date of travel: November 2018
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North Asia Economy Singapore - Jeju

Helpful?
Thank Joellec562
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I was able to get an exit row, but I still saw how roomy the "normal" seats were. The food was good, but it wasn't the best I've experienced in air. The attendants were very friendly and attentive. The only thing I didn't like was the lack of movie options, compared to other airlines I've flown. Still, it was a...

Date of travel: November 2018
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North Asia Economy Manila - Seoul

Helpful?
Thank ricotheque
Peru, New York, United States
Level 6 Contributor
306 reviews
94 helpful votes
Reviewed 2 days ago
NEW
via mobile

Imagine your most luxurious hotel stay ever. Now take that and imagine that luxury on a flight. The level of service is unsurpassed. I simply cannot wait to fly with them again. Thank you!

Date of travel: November 2018
International Business Class New York City - Manila
Helpful?
Thank MichaelB480
Level 2 Contributor
8 reviews
8 helpful votes
Reviewed 3 days ago
NEW

Previously I commented the narrowness of their seats and also limited storage area. They still are. But I have now discovered the seats which give you a little more space to put your things away. These are the aisle seats on the window side e.g.8C. There is a small box like (with a lid) at the back of the window...

Date of travel: August 2018
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International Business Class Sydney - Toronto

Helpful?
Thank Pauline L
West Monroe, Louisiana
Level 4 Contributor
34 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Very nice attendants - uniform/hair--perfect. Issues with a few things-- hot towel to the second service of food-- wait 30 minutes to get food- No alcohol- strong. At the end of the flight one attendants sole job was to make sure that the toilet paper in the lav was folded in a triangle. Begging of flight water served every 30...

Date of travel: November 2018
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International Economy Chicago - Bangkok

Helpful?
Thank vietnamunclebobgin
Portland, Oregon
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 3 days ago
NEW

We chose our seats online during ticket purchase and they were changed at the gate. This is not right at all. We were moved to center row seats in the middle, eventhough we had window side seats. I believe they sold our seats as premium seats and just tossed us into undesirable seats. Very poor business practice. Will not fly...

Date of travel: November 2018
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Southeast Asia Economy Seoul - Bangkok

Helpful?
1 Thank John F
2 reviews
Reviewed 4 days ago
NEW
via mobile

never ever ever again all of it. extra baggage cost showed a real customer contempt. never ever ever will they see another dollar.

Date of travel: December 2018
International Business Class Seoul - Auckland
Helpful?
Thank Stephen M
Stanford, California
Level 5 Contributor
61 reviews
10 helpful votes
Reviewed 4 days ago
NEW

Superb in every way - courteous attentive flight attendant, efficient pilot, a smooth flight with excellent amenities -- very good food (ordered vegetarian special meals), great choices in entertainment (watched a fascinating Korean soap opera with subtitles), easy short layover in Seoul, and arrived rested and happy ih Shanghai.

Date of travel: November 2018
International Business Class San Francisco - Shanghai
Helpful?
Thank Shelley F
2 reviews
Reviewed 4 days ago
NEW
via mobile

If you don’t have the same card as when booked the staff will crawl through your bank statement for 2 hours treated like an animal at slaughter food gave me and several others dysentery on a brighter note the cabin crew were fab. almost made up for the worst flight of my life until one of the crew divulged what...

Date of travel: December 2018
More 
International Economy Auckland - Seoul

Helpful?
Thank Stephen M
See travel tips for airlines
“Don't hesitate to ask for service. It comes almost immediately.”
O1090YYpaulinel, 9 Dec 2018 | Read review
“Fly another airline, even regional airline be better”
W9195XDjohnf, 9 Dec 2018 | Read review
“be prepared to be dazzled by the stunning airport in Seoul even if your layover is brief”
982shelleyf, 8 Dec 2018 | Read review
“CS랑 상대하실때는 무시 당하실 수 있습니다. Customer Service team may ignore your email.”
JinW2Jung, 5 Dec 2018 | Read review
“Dont bother with paying for first class.... do business as it is the exact same at much less cost.”
PrickelyPear, 3 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Korean Air
As the flag carrier of South Korean, Korean Air (KE) is the country's largest airline. Based in Seoul, the airline flies non-stop to 20 domestic destinations and about 100 international destinations across Asia, Australia, Africa, Europe, North America and South America. The airline, which is part of the SkyTeam alliance, also has codeshare agreements with about 40 airlines. Its fleet consists of planes with two-cabin (Prestige Class, which is its version of Business Class, and Economy Class) and three-cabin (First Class, Prestige Class and Economy Class) configurations. Korean Air has hubs at Seoul Gimpo International Airport (GMP) and Seoul Incheon International Airport (ICN).

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