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Kuwait Airways


3 of 5 stars
110 Reviews
Headquarters: PO Box 394 Safat, Kuwait City 13004 Kuwait +965-171 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 13
    Excellent
  • 29
    Very good
  • 26
    Average
  • 23
    Poor
  • 19
    Terrible
a slightly better service from the crew

it was a bit better, the crews were nice and with better service. but the same attitude towards... read more

3 of 5 starsReviewed 1 week ago
Jalal I
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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110 Reviews from our TripAdvisor Community

Write a Review

110 reviews from our community

Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
6 reviews
1 helpful vote
1 of 5 stars Reviewed yesterday NEW via mobile

The worst flight stewardess ive ever encountered our seat given to somebody when we ask why she says its ok we could sit in the next row we ask her that there is still a stop over and might have somebody on r chair says no and then it was we need to get out of the sit again because...

More 
International Economy Paris - Manila

Helpful?
Thank blinked29
Level Contributor
432 reviews
42 helpful votes
3 of 5 stars Reviewed 1 week ago

it was a bit better, the crews were nice and with better service. but the same attitude towards asians and arabs were remaining. they confidently offers different treatment to arabs and asians, thats quite surprising.

International Business Class Dhaka City - Kuwait City
Helpful?
Thank Jalal I
Level Contributor
432 reviews
42 helpful votes
3 of 5 stars Reviewed 1 week ago

usual Kuwait airways. poor service rude behavior of the crews. and food is not good. in flight poor entertainment service. its the only direct liner from here to my home, so i have to use it. finally the crews will behave and treat u differently if u r an asian or european or arba, this is the worst of this...

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International Business Class Kuwait City - Dhaka City

Helpful?
Thank Jalal I
Kuwait/egypt
Level Contributor
19 reviews
9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Always traveling with them ..its convieniant.. no troubles or delays ... but becoming more expensive.. although did not charge me when changing dates from sharm to kuwait ..always good crew and food. Sometimes the path is not smooth up there !! Still surprised that Kuwait airways is landing at the "old terminal" of cairo airport .. wish them all the...

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International Economy Sharm El Sheikh - Kuwait City

Helpful?
Thank Yosef_10
London, United Kingdom
Level Contributor
43 reviews
24 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Broken seats. Do not recline. Broken screens, just didn't work. So long flight and nothing for kids to do. no kids travel packs either. Also lost 1 of my 2 suitcases. Appalling appalling appalling! Worst yet nasty and rude Lost Baggage manager at JFK airport. Can not remember his name (maybe John or J something). I have never ever been...

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International Economy London - New York City

Helpful?
Thank ssid1
Subic Bay Freeport Zone, Philippines
Level Contributor
57 reviews
5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Aircraft are new and clean, food ok, but no alcohol and when I asked for a beer was given a lecture by a young male flight attendant Kuwait airport is chaos with little or no organisation Toilets filthy and running with water Staff have a very casual attitude and there is very limited seating or facilities Kuwait to Manila leg...

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International Economy London - Manila

Helpful?
1 Thank Maxiesan
Rome, Italy
Level Contributor
13 reviews
3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

They changed our flight, and cancelled it, offering us a flight that was two days later. Then we called the costumer service and the reservationist is only one and he barely speaks English. He's completely incompetent and unhelpful. We waited for him to answer for 40 minutes the first time and for 33 minutes the second time. When he answered...

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International Economy Rome - Chennai (Madras)

Helpful?
2 Thank Ilaria c
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

During the flight from Bangkok to Kuwait there were 18 degrees on the plane. After asking the staff to turn the aircon off, it didn't happen. We also got only 1 blanket for two persons, so that one of us was freezing all the time. Entertainment Programm is only in englisch and the earphones had very bad quality. The meal...

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International Economy Kuwait City - Frankfurt

Helpful?
Thank Nancy O
London
Level Contributor
10 reviews
5 helpful votes
4 of 5 stars Reviewed 23 August 2016 via mobile

I booked direct flight to nyc - best deal was with Kuwait airlines - so I booked... best times, best days + best price... then I read the reviews - which were pretty dire. They did not prove to be true. Airline did what it said, left on time, got my veggi meal + all the water I needed to...

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International Economy London - New York City

Helpful?
Thank Lindsey N
Kuwait City, Kuwait
Level Contributor
5 reviews
1 helpful vote
5 of 5 stars Reviewed 22 August 2016

Kuwait Airways is offering 2 checked in luggage of 23 kgs each on almost all of its sector for free.

International Economy Kuwait City - Bangkok
Helpful?
1 Thank bbcbrainwash
See travel tips for airlines
“Avoid at all cost!”
 of 5 stars ssid1, 6 Sep 2016 | Read review
“Cheapest flight from Paris to Rome.”
 of 5 stars MohamedDarar, 17 Aug 2016 | Read review
“They do not provide online checkin Boarding pass, so reach airport early to avoid rush”
 of 5 stars Nima-Anand, 10 Aug 2016 | Read review
“Always check with the airlines to confirm the flight status”
 of 5 stars jum_dxb, 7 Aug 2016 | Read review
“Bring own entertainment devices as in flight entertainment was non-existent. Book more in advance for an even lower cost.”
 of 5 stars leifstarkey, 4 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Kuwait Airways
Kuwait Airways (KU) is the country's national airline. It operates from a hub at Kuwait International Airport (KWI). The airline flies to about 35 destinations in the Middle East, Asia, Africa, Europe and North America. It also has codeshare agreements with Air India, Alitalia, Ethiopian Airlines, Etihad Airways, Saudia and Turkish Airlines. Kuwait Airways' fleet of 23 planes feature two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. The airline also operates a lounge, Dasman Lounge, at Kuwait International Airport.
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