We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

LAN Airlines (now LATAM Airlines) (Now LATAM Airlines)

3,282 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

3,282 Reviews from our TripAdvisor Community

Write a Review

3,282 reviews from our community

Filter reviews by popular destinations:
All reviews Santiago Buenos Aires Lima Miami Sao Paulo Bogota Cordoba Cusco New York City Madrid Mendoza Cancun Montevideo Punta Cana
Traveller rating
  • (219)
  • (14)
  • (33)
  • (0)
  • (140)
  • (71)
  • (42)
  • (8)
  • (2)
  • More
  • More
Showing 266: English reviews
Level 5 Contributor
49 reviews
37 helpful votes
Reviewed December 19, 2017 via mobile

My review is based on the service I got after my bag where missing for almost 3 days. For those of you who want the short version: LATAM can t give any information when bags are being dropped are your place when they locate those. That means:I had to stay the hole day and evening and night in my appartement...

International Premium Economy Stockholm - Santiago

10 Thank Naiti d
Ciudad de Buenos Aires
Level 4 Contributor
33 reviews
3 helpful votes
Reviewed December 3, 2017

Excellent service. Entretainment onboard also good. Good duty free variety. Food was good. Delicious crackers.

International Economy Bogota - Cancun
Review collected in partnership with Sky-tours

Thank ltesor
Redondo Beach, California
Level 5 Contributor
72 reviews
32 helpful votes
Reviewed November 17, 2017

We flew a total of 6 flights on our trip to south America, all on LAN or LATAN. I like the service and planes were newish Seats were average but not too close together in coach. Food was basic, but free beer/vine on international flights. I like the schedule from/to LAX overnight flights to Peru or Chile, regional flights. This...

International Economy Los Angeles - Montevideo

1 Thank John S
2 reviews
10 helpful votes
Reviewed July 27, 2017

I booked this flight throush Sky tours and some how latam changed the flight time from 1 pm to 9am that morning. Latam says they notified sky tours, and sky tours says they did not get notified. What that mean for me was sitting at the airoport for 9 + hours and losing a day with my family

South America Economy Quito - Santiago
Review collected in partnership with Sky-tours

7 Thank angelinanoc
London, United Kingdom
Level 3 Contributor
14 reviews
8 helpful votes
Reviewed June 27, 2017

Great flight! Comfortable seats, great selection of films etc., best plane food I've ever had and the staff were very friendly! I recommend them!!

South America Economy Buenos Aires - Lima
Review collected in partnership with Sky-tours

2 Thank RCropper
Cali, Colombia
1 review
4 helpful votes
Reviewed June 22, 2017

The three flights were pretty good and the food was great, but there was a problem with my bag and Iberia was unable to retrieve it from Latam to send it to the final destination. It's been 3 days and no one responds my demands, saying its the other airline or the airport's fault. The bag is in Madrid still...

International Economy Cali - Madrid

Review collected in partnership with Sky-tours

4 Thank santiagon11
Helsinki, Finland
2 reviews
2 helpful votes
Reviewed May 22, 2017

Only negative thing was having to collect checked in bag at Lima just to check it back in again even if the airline was the same. Oh, and short legroom. Other than that the flight was smooth and the service good.

South America Economy Quito - Cusco
Review collected in partnership with Sky-tours

2 Thank Honey B
Level 6 Contributor
811 reviews
150 helpful votes
Reviewed March 18, 2017

Bid on and got upgrade to Premium economy, so no hassle about 3rd bag, weight of other two bags, towel, drink, lunch, it was a cold lunch but good, and the wine was ok.

South America Premium Economy Montevideo - Santiago
3 Thank Pepperjackm
Level 6 Contributor
113 reviews
23 helpful votes
Reviewed March 2, 2017 via mobile

Flight 603 on February 27th was my first time with LAN aka LATAM airlines. My wife and I both think that the service, attitude and overall performance an outstanding experience. When we changed planes in Santiago to flight 449 the service and attitude was equal. This left us with the belief that it is an airline that employees like to...

International Economy Los Angeles - Buenos Aires

2 Thank Charles M
Los Angeles, California
Level 4 Contributor
25 reviews
31 helpful votes
Reviewed February 11, 2017

LATAM flight 2422 to Lima was cancelled on 1/3/17 routed their passengers to Santiago. Very poor customer service in Cordoba and Santiago. In Cordoba LATAM personnel had 5 hours to re-book passengers and they only did half of the plane. We arrived to Santiago (not our destination) without knowing how we were going to get to Lima. Finally, someone at...

South America Economy Cordoba - Cusco

Review collected in partnership with Sky-tours

5 Thank Nicke_S71
See travel tips for airlines
“on line check in 48 hrs ahead of your flight”
B7347BUjohns, 17 Nov 2017 | Read review
“Buy the upgrade, better to spend $ rather than inconvience”
Pepperjackm, 18 Mar 2017 | Read review
“Pick another airline if travelling to Brazil, otherwise (Chile, Peru) have fun!”
457feliper, 23 Dec 2016 | Read review
“If there are 2 of you book seats on the outside sides of the cabin”
270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
Travels-with-KK, 7 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN Airlines (now LATAM Airlines)
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

477 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (477)
View from Window (132)
Airport (128)
Food and Drink (28)
Cabin (54)
Seat (57)
Airline Lounge (23)
Onboard Feature (9)
Other (46)