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LAN Airlines (now LATAM Airlines) (Now LATAM Airlines)

3,276 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,276 Reviews from our TripAdvisor Community

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3,276 reviews from our community

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Showing 262: English reviews
Cali, Colombia
1 review
4 helpful votes
Reviewed June 22, 2017

The three flights were pretty good and the food was great, but there was a problem with my bag and Iberia was unable to retrieve it from Latam to send it to the final destination. It's been 3 days and no one responds my demands, saying its the other airline or the airport's fault. The bag is in Madrid still...

International Economy Cali - Madrid

Review collected in partnership with Sky-tours

4 Thank santiagon11
Helsinki, Finland
1 review
2 helpful votes
Reviewed May 22, 2017

Only negative thing was having to collect checked in bag at Lima just to check it back in again even if the airline was the same. Oh, and short legroom. Other than that the flight was smooth and the service good.

South America Economy Quito - Cusco
Review collected in partnership with Sky-tours

2 Thank hannajii
Level 6 Contributor
730 reviews
131 helpful votes
Reviewed March 18, 2017

Bid on and got upgrade to Premium economy, so no hassle about 3rd bag, weight of other two bags, towel, drink, lunch, it was a cold lunch but good, and the wine was ok.

South America Premium Economy Montevideo - Santiago
3 Thank Pepperjackm
Level 6 Contributor
111 reviews
23 helpful votes
Reviewed March 2, 2017 via mobile

Flight 603 on February 27th was my first time with LAN aka LATAM airlines. My wife and I both think that the service, attitude and overall performance an outstanding experience. When we changed planes in Santiago to flight 449 the service and attitude was equal. This left us with the belief that it is an airline that employees like to...

International Economy Los Angeles - Buenos Aires

2 Thank Charles M
Los Angeles, California
Level 4 Contributor
25 reviews
29 helpful votes
Reviewed February 11, 2017

LATAM flight 2422 to Lima was cancelled on 1/3/17 routed their passengers to Santiago. Very poor customer service in Cordoba and Santiago. In Cordoba LATAM personnel had 5 hours to re-book passengers and they only did half of the plane. We arrived to Santiago (not our destination) without knowing how we were going to get to Lima. Finally, someone at...

South America Economy Cordoba - Cusco

Review collected in partnership with Sky-tours

4 Thank Nicke_S71
Level 6 Contributor
106 reviews
82 helpful votes
Reviewed February 3, 2017

We've booked about 9 months ahead in Business class with a 75 pitch lie-flat seat on a 787-9 and were denied this paid reservation. They only offered a 31 pitch seat on a A319 instead. Neither per Email nor phone they were able to give at least a reason and denied our original booking.

Europe Business Class Frankfurt - Madrid
6 Thank Value4Price-Seeker
New Jersey, US
Level 6 Contributor
174 reviews
67 helpful votes
Reviewed January 4, 2017 via mobile

This was second time I had an issue with the check in. Today I reached the AEP 2 hours and 15 minutes to catch 12:45 flight. The window for International check in was from 55-59 and the line was all the way pass information center, outside of check in hall. There was no bag drop area. I was told the...

South America Economy Buenos Aires - Santiago

2 Thank Travelover64
Santiago, Chile
Level 5 Contributor
55 reviews
45 helpful votes
Reviewed December 23, 2016

I have flown with LAN/LATAM many many times, and everything is pretty nice, personnel is generally nice, the dreamliner airplane is amazing, even in economy, and baggage handling is appropriate. However, there's 2 black spots they need to sort out. 1.- When anything goes wrong, be it turbulence, delays, baggage problems, you name it, I really mean ANYTHING, this airplane...

International Economy Santiago - Los Angeles

3 Thank Felipe P
Mumbai, India
Level 3 Contributor
16 reviews
8 helpful votes
Reviewed December 21, 2016 via mobile

Great service. Loved the food. I would recommend this to anyone who wants to have a comfortable flight.

Domestic Premium Economy New York City - San Francisco
Thank kunalbalani
co cork
Level 6 Contributor
125 reviews
39 helpful votes
Reviewed September 14, 2016 via mobile

Have never travelled with Lan long haul and certai lu it will be the only one I would travel on .from start to finish the whole team are absolutely perfect . Prior to departureand my husband call them regarding assistance and they immediately have us out away numbers u like most airlines we have to either pay or wait I...

International Economy Milan - Buenos Aires

1 Thank rastarambo
See travel tips for airlines
“on line check in 48 hrs ahead of your flight”
B7347BUjohns, 17 Nov 2017 | Read review
“Buy the upgrade, better to spend $ rather than inconvience”
Pepperjackm, 18 Mar 2017 | Read review
“Pick another airline if travelling to Brazil, otherwise (Chile, Peru) have fun!”
457feliper, 23 Dec 2016 | Read review
“If there are 2 of you book seats on the outside sides of the cabin”
270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
Travels-with-KK, 7 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN Airlines (now LATAM Airlines)
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
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