We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

LAN Airlines (now LATAM Airlines) (Now LATAM Airlines)

3,281 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

3,281 Reviews from our TripAdvisor Community

Write a Review

3,281 reviews from our community

Filter reviews by popular destinations:
All reviews Santiago Buenos Aires Lima Miami Sao Paulo Bogota Cordoba Cusco New York City Madrid Mendoza Cancun Montevideo Punta Cana
Traveller rating
  • (220)
  • (14)
  • (33)
  • (0)
  • (140)
  • (72)
  • (42)
  • (8)
  • (2)
  • More
  • More
Showing 267: English reviews
Hayle, United Kingdom
Level 6 Contributor
1,136 reviews
629 helpful votes
Reviewed August 6, 2016

Nice airline with decent staff and about average seat wise. Would we use again....yes. The flight was interesting as I had a window seat and my companion was a lovely Japanese Tour guide who hated flying!!.

Date of travel: February 2016
South America Economy Sao Paulo - Lima
Thank RoyL65
Judbury, Australia
Level 4 Contributor
31 reviews
9 helpful votes
Reviewed August 5, 2016

Having flown with this airline for the first time in 2015, and been pleasantly surprised, I had no hesitation in booking all my South American flights with them. From Santiago to Lima, Cusco, Peurto Maldanado and back to Lima (all in Peru), and then from Santiago to Punta Arenas and return, all flights were pleasant, efficient with friendly flight crew,...

Date of travel: April 2016
Domestic Economy Santiago - Punta Arenas

Thank gamefishtas
Level 5 Contributor
76 reviews
22 helpful votes
Reviewed August 5, 2016

Always that I can I choose LAN, basically because the onboard personal are very kind and good at his job. Also the entertainment is very good and independent for everyone so you can choose what you see instead of using a common screen. The only problem lately is that the new Dreamliner aeroplanes are configured with the seats a little...

Date of travel: January 2016
International Economy Santiago - Madrid

Thank David R
Buffalo NY
Level 6 Contributor
449 reviews
97 helpful votes
Reviewed August 5, 2016

We were very happy with this long haul from Auckland to Santiago. (We also had an excellent flight from Santiago to Lima on LAN.) Their new 787's are very well appointed and lay-flat seats in Business Class make sleeping easy. Excellent food as well. Check-in & luggage service were easy and well done.

Date of travel: March 2016
International Business Class Auckland - Santiago
1 Thank Hewitty15
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed August 5, 2016

The aircraft was the new dreamliner, and even tho the companys name is LATAM, still there is a difference between LAN and TAM aircrafts, I flew with LAN. The food was great for economy, they had excellent wine, and offered beverages for more than an hour continuously. The service was excellent, one of the best in the market, with very...

Date of travel: December 2015
International Economy Sao Paulo - Frankfurt

Thank Guilherme C
Lima, Peru
Level 6 Contributor
224 reviews
72 helpful votes
Reviewed August 5, 2016

At difference of my last flight on these airline, this time its being very different. On board people very nice ant attend to passengers, the isle mater was de the AC to low, but they offer me a extra blanket so I could rest well. I was a night flight.

Date of travel: July 2016
International Economy Lima - Miami
Thank acendra
Los Angeles, California
Level 6 Contributor
417 reviews
85 helpful votes
Reviewed August 4, 2016

Our ticket was purchased through Oceania cruise line. We flew on LAN twice while in Peru. First, we went to Cusco and then back to Lima. We had no problems and have no complaints. The flight left Lima to LAX on time at 2 am. The plane seemed to be new and was clean. The food was average and service...

Date of travel: May 2016
International Economy Lima - Los Angeles

Thank ibaol
Level 6 Contributor
155 reviews
81 helpful votes
Reviewed August 4, 2016

We flew on the new 787, and it's a creampuff. We spent the night in comfy "pods" with fluffy comforters and plenty of leg room. The seats stretch out flat, and with earplugs and eye mask, it's lights out. The food was good for an airline-- not the equivalent of Air France, but nothing objectionable.

Date of travel: March 2016
International Business Class Santiago - Miami
Thank Frances W
Port St Lucie, FL
Level 6 Contributor
100 reviews
39 helpful votes
Reviewed August 4, 2016

I must admit that I was somewhat wary of flying LAN CHILE AIRLINES based on opinions I had heard years ago. That opinion has changed and I must say that this airline has certainly come a long way as far as their equipment is concerned. We had upgraded to Premium Economy for our 787 flight to South America and although...

Date of travel: February 2016
International Premium Economy Miami - Santiago

Thank Kenny G
Saratoga Springs, New York
Level 6 Contributor
122 reviews
70 helpful votes
Reviewed August 4, 2016

Great airline. More comfortable than others. Food service and entertainment wonderful. Non stop flights available from NYC

Date of travel: September 2015
International Economy New York City - Guayaquil
Thank mtnchkbek
See travel tips for airlines
“on line check in 48 hrs ahead of your flight”
B7347BUjohns, 17 Nov 2017 | Read review
“Buy the upgrade, better to spend $ rather than inconvience”
Pepperjackm, 18 Mar 2017 | Read review
“Pick another airline if travelling to Brazil, otherwise (Chile, Peru) have fun!”
457feliper, 23 Dec 2016 | Read review
“If there are 2 of you book seats on the outside sides of the cabin”
270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
Travels-with-KK, 7 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN Airlines (now LATAM Airlines)
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

477 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (477)
View from Window (132)
Airport (128)
Food and Drink (28)
Cabin (54)
Seat (57)
Airline Lounge (23)
Onboard Feature (9)
Other (46)