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LAN Airlines (now LATAM Airlines) (Now LATAM Airlines)

3,275 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,275 Reviews from our TripAdvisor Community

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3,275 reviews from our community

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Showing 262: English reviews
Los Angeles, California
Level 6 Contributor
365 reviews
82 helpful votes
Reviewed August 4, 2016

Our ticket was purchased through Oceania cruise line. We flew on LAN twice while in Peru. First, we went to Cusco and then back to Lima. We had no problems and have no complaints. The flight left Lima to LAX on time at 2 am. The plane seemed to be new and was clean. The food was average and service...

International Economy Lima - Los Angeles

Thank ibaol
Level 6 Contributor
155 reviews
78 helpful votes
Reviewed August 4, 2016

We flew on the new 787, and it's a creampuff. We spent the night in comfy "pods" with fluffy comforters and plenty of leg room. The seats stretch out flat, and with earplugs and eye mask, it's lights out. The food was good for an airline-- not the equivalent of Air France, but nothing objectionable.

International Business Class Santiago - Miami
Thank Frances W
Port St Lucie, FL
Level 6 Contributor
96 reviews
37 helpful votes
Reviewed August 4, 2016

I must admit that I was somewhat wary of flying LAN CHILE AIRLINES based on opinions I had heard years ago. That opinion has changed and I must say that this airline has certainly come a long way as far as their equipment is concerned. We had upgraded to Premium Economy for our 787 flight to South America and although...

International Premium Economy Miami - Santiago

Thank Kenny G
Saratoga Springs, New York
Level 6 Contributor
121 reviews
69 helpful votes
Reviewed August 4, 2016

Great airline. More comfortable than others. Food service and entertainment wonderful. Non stop flights available from NYC

International Economy New York City - Guayaquil
Thank mtnchkbek
Southlake, Texas
Level 6 Contributor
191 reviews
59 helpful votes
Reviewed August 4, 2016

I was a little skeptical about flying on a South American airline, but I really had no choice trying to get to Cusco for the Inca Trail. Overall, the whole experience was great. We had no problem whatsoever, and the airplane was much newer and cleaner than I expected. After a few days in Lima, we were packing our bags...

Domestic Economy Lima - Cusco

1 Thank Dianne A
Santiago Metropolitan Region, Chile
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed August 4, 2016

Bad service in national flights, the entertainment service wasn't working on both flights I took, no explanation or solution as flight delays are becoming the rule.

Domestic Economy Santiago - Puerto Montt
Thank Catalina F
Level 4 Contributor
42 reviews
14 helpful votes
Reviewed August 4, 2016

We had a tour round Chile involving about 10 flights on LAN. Each one was on a very new, clean plane and every one was on time without any problems. The only downside was that the seats on their Dreamliners and other planes are both narrow with very limited leg room. This wasn't a problem on short internal flight but...

International Economy London - Santiago

1 Thank DB1605
Level 6 Contributor
142 reviews
83 helpful votes
Reviewed August 4, 2016

Due to late arrival of the luggage, we (family of 4) missed the connection flight from lima to europe. There was no representative from LAN caring about our problem. There was furthermore no representative from de Codeshare Partner Iberia caring about our problem. Both airlines: never again

Domestic Economy Puerto Maldonado - Lima
1 Thank LorenzG933
Level 5 Contributor
55 reviews
69 helpful votes
Reviewed August 4, 2016

Flight on time, good service in the desk and on board. Very kind flight attendants. Good and soft landings.

Domestic Economy Santiago - La Serena
Thank kinarasiglo21
Sao Paulo, SP
Level 5 Contributor
58 reviews
17 helpful votes
Reviewed August 4, 2016

On the line for platinum members (with a companion) the attendant started to shout with us as if we were in the wrong line before asking if we were a platinum member (we were) or not. Prejudice, just because we weren't suit up as she thought we should be. Must give prejudice training to its employees.

Domestic Economy Mendoza - Buenos Aires
2 Thank Glaucio M
See travel tips for airlines
“on line check in 48 hrs ahead of your flight”
B7347BUjohns, 17 Nov 2017 | Read review
“Buy the upgrade, better to spend $ rather than inconvience”
Pepperjackm, 18 Mar 2017 | Read review
“Pick another airline if travelling to Brazil, otherwise (Chile, Peru) have fun!”
457feliper, 23 Dec 2016 | Read review
“If there are 2 of you book seats on the outside sides of the cabin”
270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
Travels-with-KK, 7 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN Airlines (now LATAM Airlines)
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
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