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LAN Airlines (now LATAM Airlines) (Now LATAM Airlines)

3,275 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,275 Reviews from our TripAdvisor Community

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3,275 reviews from our community

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Showing 262: English reviews
Abilene, Texas
Level 3 Contributor
16 reviews
14 helpful votes
Reviewed August 3, 2016

Lan Peru provided good service from Lima to Cusco and back. The short flight included a small snack, not much but it helped. The flight up was early morning; the return was mid-afternoon. Both were on time, efficient on check in and with luggage delivery. The seat was decent. The staff was quite friendly and helpful.

Domestic Economy Lima - Cusco
1 Thank luvsvarity
New York
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed August 3, 2016

tHIS IS A GOOD AIRLINE BECAUSE THE SERVICE WAS GREAT AND CONFORTABLE. This is a very good airline because the service was great and confortable, also bring good price.

International Economy New York City - Lima
Thank LuigiBs
Jannali, Australia
Level 6 Contributor
298 reviews
113 helpful votes
Reviewed August 3, 2016

The flight from Australia to South America was 12 hours direct which I think is great. The staff were friendly and allowed people to walk around nearing descent to take photos of the Andes mountains.

International Economy Sydney - Santiago
1 Thank GreyNomad2014
Level 4 Contributor
42 reviews
9 helpful votes
Reviewed August 3, 2016 via mobile

Not many airline options when traveling within Chile, but the flight was fine. We took off and landed on time, and service was standard.

Domestic Economy Santiago - Puerto Montt
Thank Eduardo P
Paris, France
Level 6 Contributor
199 reviews
321 helpful votes
Reviewed August 3, 2016

This was €150 cheaper than other alternatives but not as cheap than other airlines i'd never heard of, so we chose lan. Not a bad pick. It seems to be the SAS of south America. An old but trusrty 737 flew us nearly on schedule. Friendly service. Al. Ok.

Domestic Economy Lima - Cusco
Thank i-live-for-lunch
Auckland, New Zealand
Level 5 Contributor
41 reviews
14 helpful votes
Reviewed August 3, 2016

Long haul on the dreamliner to Chile. After reading reviews before the flight I thought Id made a big mistake in booking on Lan. It was a lot cheaper than other flights to the same destination. The Dreamliner was one of the best planes and flights ive been on ( and Ive been on many flights) It departed on time,...

International Economy Auckland - Santiago

Thank kazaq
Lima, Peru
Level 4 Contributor
28 reviews
22 helpful votes
Reviewed August 3, 2016

Having a direct flight from Lima to Orlando is very positive, especially when flying with kids since it is nonstop. Also you arrive early in the afternoon having enough time to pick up your rental car and drive to the hotel.

International Economy Lima - Orlando
Thank MiguelRamirez
Bogota, Colombia
Level 6 Contributor
597 reviews
206 helpful votes
Reviewed August 3, 2016

whenever we fly with lan, my kids ask why we go first class with them. we dont. the flight attendants are always so nice that they feel treated like "royalty". they go out of their way to help you, always smiling. This makes any flight so much more enjoyable. we flew during peak season so airports were crowded, lines were...

International Economy Miami - Bogota

Thank Lia H
Port Orchard, Washington
Level 6 Contributor
112 reviews
31 helpful votes
Reviewed August 3, 2016

Wow! Why can't we have this kind of service in the US? From the moment we stepped into the airport to getting off the plane at the other end we were made to feel cared for and like they were glad we were there. We took several flights on LAN while in Chile and this experience was consistent on each...

International Economy Santiago - Miami

1 Thank lieibr
Brisbane, Australia
Level 6 Contributor
109 reviews
46 helpful votes
Reviewed August 3, 2016

We had a very comfortable flight to Santiago. Were able to check in online. Priority boarding or business class makes boarding easy. Seats were the capsule type,able to lie flat. There was enough room to stow personal items close by. The entertainment system was okay although not as great a range of English movies as on Qantas. Food & drinks...

International Business Class Auckland - Santiago

1 Thank LKay54
See travel tips for airlines
“on line check in 48 hrs ahead of your flight”
B7347BUjohns, 17 Nov 2017 | Read review
“Buy the upgrade, better to spend $ rather than inconvience”
Pepperjackm, 18 Mar 2017 | Read review
“Pick another airline if travelling to Brazil, otherwise (Chile, Peru) have fun!”
457feliper, 23 Dec 2016 | Read review
“If there are 2 of you book seats on the outside sides of the cabin”
270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
Travels-with-KK, 7 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN Airlines (now LATAM Airlines)
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
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