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LAN Airlines (now LATAM Airlines) (Now LATAM Airlines)


3,279 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,279 Reviews from our TripAdvisor Community

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3,279 reviews from our community

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Showing 264: English reviews
Perth, Australia
Level 5 Contributor
54 reviews
23 helpful votes
Reviewed August 3, 2016

Reasonable comfort for a long flight. The hour of so's break in Auckland was welcome; food satisfactory; friendly service. A bit of trouble on boarding: there had been double-booking and this caused a delay. Probably not the airline's fault and ground staff were at pains to resolve the difficulty efficiently.

International Economy Sydney - Santiago
Helpful?
Thank travellerA2622QA
Santiago, Chile
Level 6 Contributor
732 reviews
245 helpful votes
Reviewed August 3, 2016

I always try to fly LAN, and in this case, I was not disappointed. Being locked up for 14, yes 14, hours inside a single aircraft with other 200+ people is something difficult. This is a very long flight, but I have to say I had a good experience. Let me start with the seat: its economy, so its not...

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International Economy Auckland - Santiago

Helpful?
3 Thank Thomas A
Bogota, Colombia
Level 3 Contributor
18 reviews
1 helpful vote
Reviewed August 3, 2016

I think this is one of the best airlines I´ve ever had, the service is amazing, people is really kind and also everything is beautiful nd organized, by the way the coffee during the flight is delicious.

Domestic Economy Bogota - Cali
Helpful?
Thank Miguel H
Abilene, Texas
Level 3 Contributor
16 reviews
14 helpful votes
Reviewed August 3, 2016

Lan Peru provided good service from Lima to Cusco and back. The short flight included a small snack, not much but it helped. The flight up was early morning; the return was mid-afternoon. Both were on time, efficient on check in and with luggage delivery. The seat was decent. The staff was quite friendly and helpful.

Domestic Economy Lima - Cusco
Helpful?
1 Thank luvsvarity
New York
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed August 3, 2016

tHIS IS A GOOD AIRLINE BECAUSE THE SERVICE WAS GREAT AND CONFORTABLE. This is a very good airline because the service was great and confortable, also bring good price.

International Economy New York City - Lima
Helpful?
Thank LuigiBs
Jannali, Australia
Level 6 Contributor
307 reviews
116 helpful votes
Reviewed August 3, 2016

The flight from Australia to South America was 12 hours direct which I think is great. The staff were friendly and allowed people to walk around nearing descent to take photos of the Andes mountains.

International Economy Sydney - Santiago
Helpful?
1 Thank GreyNomad2014
Level 4 Contributor
42 reviews
9 helpful votes
Reviewed August 3, 2016 via mobile

Not many airline options when traveling within Chile, but the flight was fine. We took off and landed on time, and service was standard.

Domestic Economy Santiago - Puerto Montt
Helpful?
Thank Eduardo P
Paris, France
Level 6 Contributor
197 reviews
319 helpful votes
Reviewed August 3, 2016

This was €150 cheaper than other alternatives but not as cheap than other airlines i'd never heard of, so we chose lan. Not a bad pick. It seems to be the SAS of south America. An old but trusrty 737 flew us nearly on schedule. Friendly service. Al. Ok.

Domestic Economy Lima - Cusco
Helpful?
Thank i-live-for-lunch
Auckland, New Zealand
Level 5 Contributor
42 reviews
14 helpful votes
Reviewed August 3, 2016

Long haul on the dreamliner to Chile. After reading reviews before the flight I thought Id made a big mistake in booking on Lan. It was a lot cheaper than other flights to the same destination. The Dreamliner was one of the best planes and flights ive been on ( and Ive been on many flights) It departed on time,...

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International Economy Auckland - Santiago

Helpful?
Thank kazaq
Lima, Peru
Level 4 Contributor
29 reviews
22 helpful votes
Reviewed August 3, 2016

Having a direct flight from Lima to Orlando is very positive, especially when flying with kids since it is nonstop. Also you arrive early in the afternoon having enough time to pick up your rental car and drive to the hotel.

International Economy Lima - Orlando
Helpful?
Thank MiguelRamirez
See travel tips for airlines
“on line check in 48 hrs ahead of your flight”
B7347BUjohns, 17 Nov 2017 | Read review
“Buy the upgrade, better to spend $ rather than inconvience”
Pepperjackm, 18 Mar 2017 | Read review
“Pick another airline if travelling to Brazil, otherwise (Chile, Peru) have fun!”
457feliper, 23 Dec 2016 | Read review
“If there are 2 of you book seats on the outside sides of the cabin”
270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
Travels-with-KK, 7 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN Airlines (now LATAM Airlines)
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
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