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LOT Polish Airlines


3.5 of 5 stars
423 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 103
    Excellent
  • 163
    Very good
  • 81
    Average
  • 39
    Poor
  • 37
    Terrible
Not a big fan of this company

Not a big fan of LOT Airlines. Planes (at least some) are still new and clean but the services are... read more

3 of 5 starsReviewed yesterday
Anna A
,
Brussels, Belgium
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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423 Reviews from our TripAdvisor Community

Write a Review

423 reviews from our community

Date | Rating
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  • Any
English first
Brussels, Belgium
Level Contributor
85 reviews
48 helpful votes
3 of 5 stars Reviewed yesterday NEW

Not a big fan of LOT Airlines. Planes (at least some) are still new and clean but the services are awful - no snacks (except the sugary waffle/choko bar) and nothing except water (not even tea or coffee). Everything else is for a fee. The crew is nice thou.

Europe Economy Sofia - Brussels
Helpful?
Thank Anna A
Paris, France
Level Contributor
50 reviews
12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great time: very comfortable, outstanding food, very kind and helpful crew, full and outstanding gluten-free food! Lots of movies available

International Business Class Warsaw - Toronto
Helpful?
Thank Marion490
Warsaw, Poland
Level Contributor
303 reviews
213 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

service offered by LOT on the long haul flight was perfect, very good food and a big variety of drinks - both alcoholic and non-alcoholic, good service

International Economy Warsaw - Tokyo
Helpful?
Thank Piotr M
Warsaw, Poland
Level Contributor
303 reviews
213 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

LOT offers only mineral water for free and for other things you have to pay, but the prices are not high and the choice is good

Europe Economy Budapest - Warsaw
Helpful?
Thank Piotr M
Zurich, Switzerland
Level Contributor
22 reviews
11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wife travelled on Swiss, which was sold out when I decided to join her a week into her stay, so, naturally, wanting to collect miles, I checked Star Alliance partners and LOT kept popping up as not only the most reasonably priced carrier (by a long shot) but it also was the only one to offer transportation aboard the 787...

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International Business Class Zurich - Chicago

Helpful?
Thank GBA476
Paignton, United Kingdom
Level Contributor
66 reviews
32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife uses a wheelchair and we were helped from check-in, on arrival and transfer at Warsaw Chopin airport and upon arrival at Lvov. The LHR-WAW flight was in a smaller Embraer 175 instead of the 195, so one passenger was making a fuss because her case would have to go into the hold; if you MUST keep your cabin...

More 
Europe Economy London - Lviv

Helpful?
Thank devonandriy
Warsaw, Poland
Level Contributor
27 reviews
4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Everything was on time, staff was friendly and helpful, knew several languages. When on my way back the flight was delayed, staff informed us about it, gave additional drinks and constantly kept us informed concerning the situation.

Europe Economy Warsaw - Brussels
Helpful?
Thank Evgeniy T
Swindon
Level Contributor
15 reviews
6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was the first I had ever heard of the airline and I was pleasantly surprised. Nothing outstanding to report but it was all you would expect from a cheaper airline. Staff were friendly and helpful and had no problems with us moving around to empty seats etc; The only thing I would comment on was that the headrest covers...

More 
Europe Economy London - Zakynthos

Helpful?
Thank Hannah G
Athens, Greece
Level Contributor
26 reviews
4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Brand new and clean Embraer 175 with pillow and blanket for everyone on the seat and comfortable seats with adjustable headrests even on its sides - seen only in bigger aircrafts for long distance routes!!!! Water and snack for free only but great variety of food and beverages at low prices!!!!

Europe Economy Warsaw - Athens
Helpful?
Thank V K
New York, NY
Level Contributor
65 reviews
51 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfortable economy, courteous crew, good meal and entertainment. I think I've just found my new favourite airline and Warsaw Airport is manageable in size and is ideal for making a European connection. The 787 is truly an impressive aircraft which makes even economy class tolerable. Next time I'd like to go for Premium Economy, it definitely looks like it's worth...

More 
International Economy New York City - Warsaw

Helpful?
1 Thank stefanonyc
See travel tips for airlines
“If possible, be flexible with dates for best value”
 of 5 stars devonandriy, 20 Aug 2016 | Read review
“Before paying for extra legroom, check whether the flight is full or whether there are any empty seats available.”
 of 5 stars 717hannahg, 19 Aug 2016 | Read review
“Choose another airline!”
 of 5 stars Agie0, 9 Aug 2016 | Read review
“I think it is very safe airline.”
 of 5 stars slawomirp193, 7 Aug 2016 | Read review
“I usually take an aisle seat to have more freedom of movement i.e. standing up to stretch or using lavatory”
 of 5 stars 93jarekr, 5 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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