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LOT Polish Airlines


2,421 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,421 Reviews from our TripAdvisor Community

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2,421 reviews from our community

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Showing 1,172: English reviews
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

We bought tickets for our 12 our old son to fly from Saint Petersburg to Toronto 14 days in advance of his flight. Additionally we paid for special assistance since he will be travelling alone. His mother would board him in Russia and his father would greet him in Canada. We specifically asked “what other documents will be needed if...

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International Premium Economy St. Petersburg - Toronto

Helpful?
Thank Greg S
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW
via mobile

Within 2 days one cancelled flight due to technical error, one flight delayed, because the plane had to be replaced with an other one. Clearly and statistically they have serious maintenance problems this summer. After 3 hours delay no food voucher, no water. Flight was cancelled but they could not book a hotel for an overnight flight. Customer service is...

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Europe Economy Kiev - Dusseldorf

Helpful?
Thank luispedro_alemania
London
Level 3 Contributor
12 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

LOT in Poland has slang “Late or Tomorrow” and is the fact. Im always trying to avoid this airlines for many reasons. Since new Polands government took control of that airlines , service is similar to North Korean communists system style. They are almost always delayed, they cut the pays to crew, they cut a service to customers too. Always...

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Europe Economy Dusseldorf - Warsaw

Helpful?
Thank Luke O
Bucharest, Romania
Level 4 Contributor
25 reviews
4 helpful votes
Reviewed yesterday
NEW

the company offers only water to passengers and if you have flight cancellation problems, reprogramming is preferable to be between 09:00 - 18:00, otherwise no one can give you details if you are somehow not in Poland

Europe Economy Bucharest - Oslo
Helpful?
1 Thank mihairaduta21
Level 6 Contributor
113 reviews
40 helpful votes
Reviewed 2 days ago
NEW

Pay for everything, tries to be a budget and a premium airline at the same time. Pay for beer and food when flying economy. Small seats, small seat pitch (uncomfortable for all people), dated aircraft. Flight attendents not exactly rude, but not really welcoming (take lessons from Virgin or Virgin Blue or even TAP). Very slow baggage services in WAW...

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Europe Economy London - Warsaw

Helpful?
1 Thank Swintooh
Portage, Michigan, États-Unis
1 review
Reviewed 2 days ago
NEW

I take the ORD-WAW/WAW-ORD flight several times a year and have been never had a single reason to complain. Business Class service and accommodation is excellent and the value for money proposition is unbeatable at about 30% of what Lufthansa would charge to German destinations from ORD. Compared to some other airlines, the C class offering is more basic but...

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International Business Class Chicago - Warsaw

Helpful?
Thank Dan F
1 review
1 helpful vote
Reviewed 2 days ago
NEW

My family had been waiting and saving for years to go on this Europe vacation. Hours before we board the first of three flights I notice that something is not right with the second flight from Toronto to Warsaw, I have not received any notices but an odd character has shown up on my travel App. Turns out the flight...

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International Economy Warsaw - Toronto

Helpful?
1 Thank Cale S
Little Rock, Arkansas
Level 6 Contributor
1,086 reviews
805 helpful votes
Reviewed 2 days ago
NEW
via mobile

Great plane - looks brand new. Boarding was a snap and I’m surrounded by the best flight crew I’ve seen in years.... What’s not to like?? Go LOT!!

International Economy Warsaw - New York City
Helpful?
Thank Jon M
Level 4 Contributor
39 reviews
14 helpful votes
Reviewed 3 days ago
NEW
via mobile

Good flight - punctual, comfortable, complimentary tea and biscuit, clean and good info. Reasonably priced.

Europe Economy Warsaw - Dusseldorf
Helpful?
Thank Kloon1
Chicago, Illinois
Level 2 Contributor
6 reviews
Reviewed 3 days ago
NEW
via mobile

The new direct flight of LOT from Chicago to Budapest is very convenient. The aircraft was clean and more comfortable than the usual transatlantic flights. Food was OK, movie selection was better than expected. The flight was completely full and if one doesn't reserve seats ahead (for a fee) than there is no guarantee for seats together. The US customer...

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International Economy Chicago - Budapest

Helpful?
Thank marypsmith2018
See travel tips for airlines
“preferably short flights”
mihairaduta21, 20 Jul 2018 | Read review
“Find an alternative airline.”
cales2018, 19 Jul 2018 | Read review
“Pay for the exit row if you can, most of LOT flights have little legroom”
691krisl, 17 Jul 2018 | Read review
“Pay a little more and avoid LOT.”
395gk, 17 Jul 2018 | Read review
“Make sure you factor in probable delays when thinking about what time you should land.”
luce_del_mattino, 16 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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