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LOT Polish Airlines


3,017 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,017 Reviews from our TripAdvisor Community

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3,017 reviews from our community

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Showing 1,493: English reviews
Level 3 Contributor
7 reviews
6 helpful votes
Reviewed yesterday
NEW

WE traveled from Krakow to London via Warsaw. We flew the London route on the new Boeing 737 Max. Great flight and on-time.

Europe Economy Warsaw - London
Helpful?
Thank Ken H
Gdansk, Poland
Level 6 Contributor
186 reviews
62 helpful votes
Reviewed yesterday
NEW

It was really a pleasure. The seats recline to flat beds, only 6 seats in a row.Very attentive service, planty of food and drinks - what else one can expect?

International Business Class Los Angeles - Warsaw
Helpful?
Thank ATY39
Gdansk, Poland
Level 6 Contributor
186 reviews
62 helpful votes
Reviewed yesterday
NEW

We flew almost brand new Dreamliner. Only seven rows in a cabin. Comfortable, wide reclining sets with individual audio system. Good selection of meals and drinks. Very good service on board. I would only appreciate a wider selection of music.

International Premium Economy Warsaw - Los Angeles
Helpful?
Thank ATY39
Patras, Greece
1 review
Reviewed yesterday
NEW

It was in its time exact..Comfort seats and nice and cool services.The flight was fast and the meal was excellent!

Europe Economy Tallinn - Stockholm
Helpful?
Thank andreasfilipp0p0ul0s
Level 4 Contributor
36 reviews
4 helpful votes
Reviewed 2 days ago
NEW

I had a connecting flight from Amsterdam-Warsaw-Kosice. I encountered a problem with boarding passes, it was very difficult to get to them. We had delay from Amsterdam for over one hour, since one seat was assigned to 2 people and we lost our spot to leave the airport. The flight to Warsaw was okay, crew was nice. The flight to...

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Europe Economy Amsterdam - Kosice

Helpful?
Thank Eva S
Klaipeda, Lithuania
Level 3 Contributor
17 reviews
6 helpful votes
Reviewed 3 days ago
NEW

My only suggestion - if you can, then avoid LOT. I was travelling with LOT a few times. Every time they delayed or cancelled my connecting flight. Therefore, I had to stay in Warsaw for 24hrs. Even though, they pay off for your cancelled flight, still it is not the most pleasant experience.

Europe Economy Amsterdam - Palanga
Helpful?
Thank Vytela
Thornhill, Canada
Level 2 Contributor
9 reviews
7 helpful votes
Reviewed 3 days ago
NEW

LOT has Air Canada beat when it comes to business class. I've had clients mention this before. Top notch.

International Business Class Warsaw - Toronto
Helpful?
1 Thank Barbara A
New York City, New York
1 review
1 helpful vote
Reviewed 3 days ago
NEW

I live in New York, and planning to fly to Budapest first time with LOT. lost email with booking number... so I logged in to my LOT Airlines account and clicked on My reservations to recover my booking reference numbers and see details of my flights.. Guess what!!! that page is asking me for my last name and booking number...

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International Economy New York City - Budapest

Helpful?
1 Thank egyurma
Barcelona, Spain
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

I did not know this company before. We had a nice flight of 2 hours. A complimentary candy bar and glass of water was offered during this short flight. The cleanless and condition of the plane was also very good. The price of this airliner could be considered a bit higher, which is resulting in 4 stars. Overall a good...

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Europe Economy Brussels - Warsaw

Helpful?
2 Thank Michael K
Warsaw, Poland
Level 4 Contributor
12 reviews
Reviewed 4 days ago
NEW

Quite strange, that on the 2,5 h flight the only free offer from onboard service is water and tea/coffee. On the same route by Turkish Airlines the offer contains the sandwich + variety of drinks. The rest is standard.

Europe Economy Warsaw - Istanbul
Helpful?
Thank Jaroslaw A
See travel tips for airlines
“As a non-European traveler, in-transit through Warsaw, one has to go through passport check. Lines can be long so be aware.”
kenhC1573CR, 18 Oct 2018 | Read review
“First row in this class has even more legroom”
ATY39, 18 Oct 2018 | Read review
“Stay away from customer service! I do not recommend this Airlines”
egyurma, 16 Oct 2018 | Read review
“Avoid this airline”
peterwI9961BU, 13 Oct 2018 | Read review
“If you want to visit Warsaw this is an excellent choice. the airport is moderate in size it does have connections, but you may have a wait.”
Indy27, 12 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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