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LOT Polish Airlines


3,183 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,183 Reviews from our TripAdvisor Community

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3,183 reviews from our community

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Showing 1,569: English reviews
Vancouver, Canada
Level 5 Contributor
55 reviews
26 helpful votes
Reviewed yesterday
NEW

PROS...1. Very excellent friendly service 2. Comfortable seats 3. Excellent entertwinment system 4 goood food . 5 good clean toilets 6. Waited for me almost late for plane due to slow eu check in staff. CONS...none Conclusion love this airline world class all the way

Date of travel: February 2018
International Economy Warsaw - Tokyo
Helpful?
Thank Tetsuo S
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 2 days ago
NEW

The flight was delayed both coming and going. Service and amenities were all right. The seats were unusually narrow, but flight was not full, so we could spread out to other seats. I was quite comfortable.

Date of travel: September 2018
International Economy New York City - Budapest
Helpful?
Thank Kitty272727
Tel Aviv, Israel
Level 6 Contributor
352 reviews
184 helpful votes
Reviewed 3 days ago
NEW

There's nothing on this flight: no food, no entertainment and even not a gate for boarding - only a parking stand in TLV and in WAW. The aircraft is a modern 737-max but it has the most limited configuration

Date of travel: December 2018
International Economy Tel Aviv - Warsaw
Helpful?
Thank ABD119
United Kingdom
Level 4 Contributor
26 reviews
20 helpful votes
Reviewed 3 days ago
NEW
via mobile

This is how a national carrier should be run! The cabin crew were a delight. True service with a smile. A wholly pleasant flight. And the free Prince Polo, jellies and water is always a nice addition. The seats on the Dash 8 are super comfortable too. I would highly recommend this service.

Date of travel: December 2018
Domestic Economy Krakow - Warsaw
Helpful?
Thank Rob W
Exeter, United Kingdom
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

Wonderful experience with Polish airways. Flight attendants with a cracking sense of humour and a pilot who got us there early.

Date of travel: November 2018
Europe Economy London - Warsaw
Helpful?
Thank simon k
1 review
Reviewed 4 days ago
NEW
via mobile

Here’s the whole story: Flying out of O’Hare we were delayed 3 hours. This caused us to miss our connection in Warsaw, where we were supposed to catch another Lot flight with only an hour in between. Luckily, since it’s not far, there was another flight in 6 hours. After flying for 9 hours, being delayed in OHare for 3,...

Date of travel: May 2018
More 
International Economy Chicago - Bucharest

Helpful?
Thank Sarah M
Chicago, Illinois
Level 6 Contributor
395 reviews
69 helpful votes
Reviewed 4 days ago
NEW

The flight was good. Dreamliner Boeing 787 brings some comfort to my mind. Using new plane is always good thing. The service was good, the meal was great. I've liked also a good selection of free movies to watch. Overall I liked the flight and the LOT airline. RomanP

Date of travel: November 2018
International Economy Chicago - Warsaw
Helpful?
Thank romanpiekosz
Madrid
Level 3 Contributor
11 reviews
9 helpful votes
Reviewed 4 days ago
NEW

Definitely LOT doesn't know to keep happy customers. >2 hours delay, no email or SMS informing. Since it's < 3 hours delay, the answer to complaint form is there's no legal ground to compensate. Fair enough? Maybe but that won't keeping your customers happy. Some need to understand the benefits of being a customer oriented company and that doing a...

Date of travel: November 2018
More 
Europe Economy Madrid - Warsaw

Helpful?
Thank reymon77
Los Angeles, California
Level 6 Contributor
433 reviews
207 helpful votes
Reviewed 1 week ago

Worth paying a bit extra for the comfy seats and courteous premium economy service on this Dreamliner. The only reason why this flight is four stars instead of five is that the entertainment system didn't work. The flight attendant tried several times to reset it and offered to move me to a middle seat or economy just to watch a...

Date of travel: December 2018
More 
International Premium Economy Los Angeles - Warsaw

Helpful?
2 Thank strangersblog
Singapore, Singapore
Level 5 Contributor
49 reviews
2 helpful votes
Reviewed 1 week ago via mobile

If you are flying between Singapore and Poland it is the fastest connection. Service is nonexistent comparing to Lufthansa or KLM. My entertainment system did not work - staff just told me - “yes on this seat it does not work”. Food is piece of s&@* even as for economy class.

Date of travel: December 2018
International Economy Singapore - Wroclaw
Helpful?
1 Thank JakubJ1079
See travel tips for airlines
“Pay extra for more room if flight is full”
Kitty272727, 13 Dec 2018 | Read review
“Allow plenty of time to clear immigration and security for your connecting flight in Warsaw.”
strangersblog, 7 Dec 2018 | Read review
“I don't recommend LOT at all”
LauraDittel, 1 Dec 2018 | Read review
“follow the signs”
868lukad, 27 Nov 2018 | Read review
“Book on another airline.”
csl444, 27 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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