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LOT Polish Airlines


3,011 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,011 Reviews from our TripAdvisor Community

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3,011 reviews from our community

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Showing 1,489: English reviews
Level 4 Contributor
36 reviews
4 helpful votes
Reviewed yesterday
NEW

I had a connecting flight from Amsterdam-Warsaw-Kosice. I encountered a problem with boarding passes, it was very difficult to get to them. We had delay from Amsterdam for over one hour, since one seat was assigned to 2 people and we lost our spot to leave the airport. The flight to Warsaw was okay, crew was nice. The flight to...

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Europe Economy Amsterdam - Kosice

Helpful?
Thank Eva S
Klaipeda, Lithuania
Level 3 Contributor
17 reviews
6 helpful votes
Reviewed 2 days ago
NEW

My only suggestion - if you can, then avoid LOT. I was travelling with LOT a few times. Every time they delayed or cancelled my connecting flight. Therefore, I had to stay in Warsaw for 24hrs. Even though, they pay off for your cancelled flight, still it is not the most pleasant experience.

Europe Economy Amsterdam - Palanga
Helpful?
Thank Vytela
Thornhill, Canada
Level 2 Contributor
9 reviews
7 helpful votes
Reviewed 2 days ago
NEW

LOT has Air Canada beat when it comes to business class. I've had clients mention this before. Top notch.

International Business Class Warsaw - Toronto
Helpful?
1 Thank Barbara A
New York City, New York
1 review
1 helpful vote
Reviewed 2 days ago
NEW

I live in New York, and planning to fly to Budapest first time with LOT. lost email with booking number... so I logged in to my LOT Airlines account and clicked on My reservations to recover my booking reference numbers and see details of my flights.. Guess what!!! that page is asking me for my last name and booking number...

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International Economy New York City - Budapest

Helpful?
1 Thank egyurma
Barcelona, Spain
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

I did not know this company before. We had a nice flight of 2 hours. A complimentary candy bar and glass of water was offered during this short flight. The cleanless and condition of the plane was also very good. The price of this airliner could be considered a bit higher, which is resulting in 4 stars. Overall a good...

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Europe Economy Brussels - Warsaw

Helpful?
2 Thank Michael K
Warsaw, Poland
Level 4 Contributor
12 reviews
Reviewed 3 days ago
NEW

Quite strange, that on the 2,5 h flight the only free offer from onboard service is water and tea/coffee. On the same route by Turkish Airlines the offer contains the sandwich + variety of drinks. The rest is standard.

Europe Economy Warsaw - Istanbul
Helpful?
Thank Jaroslaw A
Budapest, Hungary
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Helpful and kind crew, price- value acceptable, departure and arrive was on time. There is entertainment on board, but only a few choices (about 10 movies you can choose between). Not so spacious on economy class. Great to provide direct flight to New York.

International Economy Budapest - New York City
Helpful?
Thank Ivett W
Jundiai, SP
Level 6 Contributor
125 reviews
16 helpful votes
Reviewed 3 days ago
NEW

A very good company. I took 4 flights to go from Sofia to Zagreb and return via Warsaw. Very pleasant flights. We can say the flight attendands were OK. All planes were Embraer 175, which are small but comfortable. It seems the European air companies like Brazilian planes.

Europe Economy Sofia - Zagreb
Helpful?
Thank Zornitsa A
Basingstoke, United Kingdom
Level 6 Contributor
98 reviews
29 helpful votes
Reviewed 3 days ago
NEW

Standard service you'd expect from a European airline. No Fuss and service at the level but not surpassing it. The flight was a little delayed but not by too much.

Europe Economy Kiev - London
Helpful?
Thank Lee C
Belgrade, Serbia
Level 6 Contributor
113 reviews
43 helpful votes
Reviewed 4 days ago
NEW

First time ever I flew with Lot, and it was arranged by business partner, meaning that I didn't have a clue what to expect and how. Super narrow-body jet (only four seats in a row), yet literally all of them fully comfortable and with quite a lot space for legs and a bag below (I was seating somewhere in the...

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Europe Economy Belgrade - Warsaw

Helpful?
Thank DeeLayla
See travel tips for airlines
“Stay away from customer service! I do not recommend this Airlines”
egyurma, 16 Oct 2018 | Read review
“Avoid this airline”
peterwI9961BU, 13 Oct 2018 | Read review
“If you want to visit Warsaw this is an excellent choice. the airport is moderate in size it does have connections, but you may have a wait.”
Indy27, 12 Oct 2018 | Read review
“Pick another airlines”
KNiccum10, 11 Oct 2018 | Read review
“Make sure baggage fits in compartment.”
josephn149, 11 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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