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LOT Polish Airlines


2,883 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,883 Reviews from our TripAdvisor Community

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2,883 reviews from our community

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Showing 1,420: English reviews
Stenloese, Denmark
Level 4 Contributor
42 reviews
10 helpful votes
Reviewed 3 days ago
NEW

Easy to book, fine app, except it does not remember you and your trip from time to time. App check-in and functionality to add to Wallet. Punctual flight and complimentary serving of something to drink and sweets. Nice wide seats and good room for your legs and a bag under seat.

Europe Economy Copenhagen - Warsaw
Helpful?
Thank Lene Torp Å
Oswego, Illinois, USA
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 days ago
NEW

It's been more than a month since my luggage was lost by LOT. I was asked to wait a week as the search moved from their partner at Dusseldorf to their Headquarters in Warsaw. Another week until I was asked to send them a complete list with my belongings. And 3 weeks since they asked me to wait 2 or...

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International Premium Economy Chicago - Dusseldorf

Helpful?
1 Thank Sergio1907
Limassol, Cyprus
Level 3 Contributor
22 reviews
5 helpful votes
Reviewed 4 days ago
NEW

This was the firts time flight with LOT and even if the flights enquired some delays and we had to have a run through Warsaw airport, in order to catch our connecting flight, the on air experience was lovely.

Europe Economy Larnaca - Oslo
Helpful?
Thank AuraPerentos
Victoria
Level 4 Contributor
22 reviews
8 helpful votes
Reviewed 4 days ago
NEW

The plane was 2 hours late leaving from Dubrovnik. As a result we missed our next flight from Warsaw to Heathrow as we had to line up at Warsaw to get another connecting flight. We were near to the front of the line, but didn`t advance because the line was being invaded by others who were queue jumping from all...

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Europe Economy Dubrovnik - London

Helpful?
Thank eaglehawk
Mississauga, Canada
Level 2 Contributor
6 reviews
Reviewed 4 days ago
NEW

The fly was postponed 2 hours because of technical problems. After start everything went smoothly and in Primium Economy I was treated very well with food and drinks .

International Premium Economy Warsaw - Toronto
Helpful?
Thank zofiagcwir
Yerevan, Armenia
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

This was first and last time i took this airline. They totally spoiled my vacation, lost my luggage and have 0 level of responsibility. I wonder how theyve appeared in star alliance.

International Economy Yerevan - Vienna
Helpful?
Thank Ani M
Frenaros, Cyprus
Level 3 Contributor
14 reviews
8 helpful votes
Reviewed 4 days ago
NEW

First time flying LOT. LCA-WAW was standard European Business class. Not thrilled with the 03:40 departure time. WAW-LAX was on a Boeing 787 Dreamliner. Very comfy seat, was able to get some sleep. Food was great. Could not fault the service. Definitely worth the price. Last trip from LCA-JFK was on Air Serbia (an Etihad partner) but the price had...

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International Business Class Larnaca - Los Angeles

Helpful?
Thank Roseannesh
Bournemouth
2 reviews
3 helpful votes
Reviewed 4 days ago
NEW

Do not be put off by the visible propellers on these aircraft. The flight was really smooth, the seats comfortable with more leg room than is sometimes the case and all with a complimentary hot drink and chocolate biscuit. Took me back a number of years.

Europe Economy Budapest - Krakow
Helpful?
Thank davidbB7298YU
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW

I flew LOT because it had a much better price than the Austrian - of course, with a stopover. LOT doesn't have baggage drop-off, so despite being checked in and having an electronic boarding pass, I had to wait and hour and a half to be checked in again. The ground crew in LA, was the nicest of all of...

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International Economy Los Angeles - Vienna

Helpful?
Thank Silvia R
Level 6 Contributor
116 reviews
33 helpful votes
Reviewed 4 days ago
NEW
via mobile

Flight from Korea to Denmark, transit at Warsaw, Poland with LOT Polish airline, it’s my first time flying with this airline. I ‘ve called twice to Service center in Korea office and both times I’ve got kind help on special meal request and collect mileage on Lufthansa account, as Star Alliance member. Cabin service was average, vegan meals were somewhat...

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International Economy Seoul - Billund

Helpful?
Thank sydney_park_ey
See travel tips for airlines
“Book another airline in advance”
TimurA102, 22 Sep 2018 | Read review
“Consider the check-in luggage fees!”
370yuryr, 22 Sep 2018 | Read review
“Visit restrooms before boarding.”
482mihap, 21 Sep 2018 | Read review
“we claim our lost time with the airline”
hansandlana, 21 Sep 2018 | Read review
“Sunday afternoon flight from Warsaw to Copenhagen fills up quickly. Book early.”
lenetorp_, 20 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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