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LOT Polish Airlines


3,110 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,110 Reviews from our TripAdvisor Community

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3,110 reviews from our community

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Showing 1,539: English reviews
Chicago, Illinois
Level 6 Contributor
131 reviews
990 helpful votes
Reviewed 6 days ago
NEW

Pre-flight: Our adventure began when we arrived at the LOT check-in counter and there was no signage for online check-in bag drop-off. So we ended up waiting in 30min line to check-in with everyone else. To our surprise, they weight all carry-ons, including book bags and even a handbag. Your only able to carry on 8kg, so don't over pack....

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International Economy Chicago - Warsaw

Helpful?
5 Thank JustDiveIn
Toronto, Canada
Level 6 Contributor
146 reviews
43 helpful votes
Reviewed 1 week ago

Very comfortable seats, go completely flat, nice service. The food is nothing special but all the rest is excellent

International Business Class Canton of Geneva - Toronto
Helpful?
Thank Eurtourist
Singapore, Singapore
Level 5 Contributor
78 reviews
60 helpful votes
Reviewed 1 week ago

I was positively surprised about LOT. The flight from Munich to Warsaw was delayed however crew assured us that we will catch the flight to Singapore. The crew was helpful , the drinks offered were diverse and the seats are really comfortable - at least on this Embraer aircarft - not " Eurobusiness " like Lufthansa, Air France etc. The...

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International Business Class Munich - Singapore

Helpful?
Thank Travelinside
Bristol, United Kingdom
Level 4 Contributor
44 reviews
32 helpful votes
Reviewed 1 week ago

First time flying with LOT Polish and everything was ok. Afternoon flight from Budapest to Warsaw and then onwards to Gdansk. Both flights on Dash 8 aircraft and seats were comfortable. I did note that, despite being a national carrier, it is more like a budget airline in that water and tea etc. are free of charge but anything else...

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Europe Economy Budapest - Gdansk

Helpful?
Thank MH995
Wisconsin Dells, Wisconsin
Level 6 Contributor
358 reviews
106 helpful votes
Reviewed 1 week ago

My KLM flight was cancelled and they put us on Lot Airline. I had paid for Premium Economy but did not get it. It was the most unorganized experience I have ever had. They had problems loading the plane with passengers so we left BUD over one hour late. The entertainment system did not work for about 9 hours. A...

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International Premium Economy Budapest - New York City

Helpful?
1 Thank DarMar b
1 review
2 helpful votes
Reviewed 1 week ago via mobile

Third time flying with Lot third flight canceled. Booked premium plus! Flight canceled. Spent 3 hours in line to get replacement tickets which took me via three different cities around Europe. Arrived with over 12 hour delay to my friends wedding. Didn’t sleep all night because as soon as we got to hotel had to leave for the ceremony. Lot...

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Europe Premium Economy Riga - Lviv

Helpful?
2 Thank Peter M
Melbourne, Australia
Level 6 Contributor
303 reviews
82 helpful votes
Reviewed 1 week ago

I needed a flight from London to Zagreb that allowed checked in luggage, and got me there in time to check into my apartment. Poland airlines allowed me to do this for a reasonable cost, with one stop at Warsaw airport. The flight time leaving London was a bit late due to the weather.

Europe Economy London - Zagreb
Helpful?
Thank 727tracyw
London, United Kingdom
Level 6 Contributor
392 reviews
149 helpful votes
Reviewed 1 week ago

Fantastic flight and service on a short 2 hour flight from Warsaw to Brussels. Fast, efficient transfer via passport control and security given my previous flight arrived late so only left 40 minutes transfer time. We got off to a bit of an unfortunate start - it started raining very heavily just as we stepped off the bus to board...

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Europe Economy Warsaw - Brussels

Helpful?
Thank Mark R
Europe
Level 6 Contributor
100 reviews
27 helpful votes
Reviewed 1 week ago

Sorry to say it was overall a Bland experience, LOT is not one of my more favourite airlines. Why Bland? Well, let's start with the fact that the plane from Warsaw to Frankfurt, a Boeing 738, was devoid of any external company markings. Leg space was minimum, even my wife1m 60 tall said so. No separation between business and economy...

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Europe Economy Kaliningrad - Frankfurt

Helpful?
Thank NickRichards38
1 review
1 helpful vote
Reviewed 2 weeks ago

I booked my trip with FlightHub and it was with LOT airline. Since I have a disability, and have a doctor’s note that due to my disability I should have a front row seat, I contacted with LOT to reserve a front row seat. To my surprise I was told by LOT that in order to get front row seats...

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International Economy Toronto - Yerevan

Helpful?
1 Thank Akka A
See travel tips for airlines
“I personally would avoid them if you can”
stella2308mar, 13 Nov 2018 | Read review
“Book as early as you can to get the lowest price, they are never cheap”
iamglobalboy, 8 Nov 2018 | Read review
“Check always when you need another flight out to Warsaw if there is enough time.”
726ritaz, 8 Nov 2018 | Read review
“Don't book”
DarMarb, 2 Nov 2018 | Read review
“Check in online”
727tracyw, 1 Nov 2018 | Read review
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About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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