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LOT Polish Airlines


3,120 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,120 Reviews from our TripAdvisor Community

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3,120 reviews from our community

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Showing 1,544: English reviews
Kansas City, Missouri
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 2 weeks ago

The plane seemed nice but all but one of the non-first-class bathrooms stopped working. My tray table was broken. At first, the flight attendants seemed friendly, but that changed as the flight progressed. When people had to access the only working toilet by walking through the service area, they curtained off the area so people could not walk through. Accessing...

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International Economy Warsaw - Chicago

Helpful?
1 Thank tothegill
Chicago, Illinois
1 review
Reviewed 2 weeks ago

Nonstop Chicago to Warsaw on their new Dreamliner was good. The plane was completely full, but had very pleasant experience. Chatty seat mates with good food and plenty of wine poured. Flight attendant service also was good, as was their phone reservation staff when having to make a schedule change. Negatives included tight squeeze legroom, quite narrow seats, and expensive...

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International Economy Chicago - Warsaw

Helpful?
Thank Chicago-suburban
Antwerp, Belgium
Level 6 Contributor
282 reviews
267 helpful votes
Reviewed 2 weeks ago

This is the first airline who force you to put your hand luggage in front of your feet. Beware, when you arrive at the airport the check-in crew has two different labels to put around your hand luggage, one is OK for overhead storage but the other one, on my quite large backpack was assigned to put on your feet....

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International Economy Brussels - Yerevan

Helpful?
1 Thank eMBieAntwerp
2 reviews
Reviewed 2 weeks ago

Very short on service. Two flights and only got one cup of water and a chocolate waffer. I expect more on a scheduled flight. Will go Ryanair next time as its not worth the extra money

Europe Economy Tbilisi - London
Helpful?
Thank Fearless777636
2 reviews
3 helpful votes
Reviewed 3 weeks ago

cancelled our flight 24 hours beforehand, and rebooked us on a flight 36+ hours later. Was on hold several times well over an hour, never got through to anyone. Terrible, considering the flight was booked for a family funeral. Never again.

International Economy Los Angeles - Warsaw
Helpful?
1 Thank Brian D
Sydney
Level 6 Contributor
278 reviews
1,322 helpful votes
Reviewed 3 weeks ago

This was a Smaller aircraft for what was a 40min flight. The crew and service where fine yet I was slightly amused to see a broken seat on the plane. It would appear that this seat had been broken for while?

Domestic Economy Warsaw - Poznan
Helpful?
2 Thank fizz147
Houston, Texas
Level 2 Contributor
7 reviews
7 helpful votes
Reviewed 3 weeks ago

last 2 flights from toronto to warsaw have been cancelled. in order for an airline to be successful, it must put airplanes in the air - this is not complicated. i doubt LOT will exist much longer at this rate. very sad - i was looking forward to flying with them.

International Business Class Toronto - Warsaw
Helpful?
Thank JFP2000
Thiruvananthapuram (Trivandrum), India
Level 6 Contributor
123 reviews
54 helpful votes
Reviewed 3 weeks ago

There was no service at all. Dull atmosphere and cold staff. They smile at the boarding and smile when leave the plane the duty ends there.

Domestic Economy Warsaw - Krakow
Helpful?
1 Thank Sasikumar N
Phoenix, Arizona
Level 5 Contributor
40 reviews
19 helpful votes
Reviewed 3 weeks ago

Fantastic service ! And a RARE treat to have an international flight only 1/2 full. Passengers were able to truly move throughout the cabin, relax, stretch legs and enjoy a long haul flight ! Service, food and cleanliness and comfort were top notch. Wonderful international crew made the flights very enjoyable

International Economy Chicago - Budapest
Helpful?
Thank dinner8
Singapore, Singapore
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 3 weeks ago

Took economy class from Singapore to Warsaw but took business class back. For economy class, it is basically a NO service airline. It was a 12 hour flight and food was served only shortly upon take off and before landing. In between, we have to go to the back of the plane and help ourselves to drinks placed there. The...

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International Economy Singapore - Warsaw

Helpful?
1 Thank nancy193
See travel tips for airlines
“I personally would avoid them if you can”
stella2308mar, 13 Nov 2018 | Read review
“Book as early as you can to get the lowest price, they are never cheap”
iamglobalboy, 8 Nov 2018 | Read review
“Check always when you need another flight out to Warsaw if there is enough time.”
726ritaz, 8 Nov 2018 | Read review
“Don't book”
DarMarb, 2 Nov 2018 | Read review
“Check in online”
727tracyw, 1 Nov 2018 | Read review
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About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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