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LOT Polish Airlines


2,586 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,586 Reviews from our TripAdvisor Community

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2,586 reviews from our community

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Showing 1,257: English reviews
A TripAdvisor Member
Reviewed 1 week ago via mobile

Just wanted to let everybody know how bad and terrible Warsaw airport and polish airlines are, the worst I've ever come across! We flew from Heathrow to Ukraine via Warsaw on polish airlines 6 days ago and still have no bagage! When you call their bagage line you start in a queue at around position 22, it then takes an...

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Europe Economy London - Zaporizhzhya

Helpful?
1 Thank A TripAdvisor Member
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Customer service not exsist. We traveled from Palanga to Prague via Warsaw. Buggage of three family members not arrived and we were not only ones. Five days have been tried to contact with them and that just waste of time. NOBODY of this airlines carring and responsible for lost baggage at all. NOBODY answering on phone and email, seems this...

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Europe Economy Palanga - Prague

Helpful?
1 Thank Liana-Saulius N
Sydney, Australia
Level 6 Contributor
130 reviews
258 helpful votes
Reviewed 1 week ago

This was a two flight trip changing is Warsaw. I had no problem with the flights. The were on time and a clean. It was nice to fly over the country and see the farms land. The attendants were very nice.

Domestic Economy Krakow - Poznan
Helpful?
1 Thank vicenglish1
1 review
1 helpful vote
Reviewed 1 week ago

Last Friday the flight from Brussels was delayed. During the transit the luggage stayed in Warsaw Chopin Airport whereas I took the plane to Lviv. On the arrival and up till now there has been no news from the airlines on the whereabouts of the bags. No info on when they will arrive. Phones are off. Apparently the flights are...

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Europe Economy Brussels - Lviv

Helpful?
1 Thank Marta B
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 1 week ago via mobile

I came to Latvia for the Windsurfing World Championships and had a flight from Warsaw to Riga and my luggage did not come. It's been 4 days and I still dont have my luggage. Due to this I can not compete in the Championship in which I spent more than 1000€ to come. I do not reccomend this Airline at...

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Europe Economy Warsaw - Riga

Helpful?
2 Thank Apolo116
Geneva, Switzerland
Level 3 Contributor
11 reviews
8 helpful votes
Reviewed 1 week ago via mobile

The company ranks 69th and that speaks for itself. The flight from Vilnius to Warsaw was delayed for one hour and we had only 50 minutes to catch a connecting flight. I asked the flight attendant what to do and she said everything depends on the crew of that plane - sometimes they wait for two passengers and sometimes they...

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Europe Economy Canton of Geneva - Vilnius

Helpful?
3 Thank i4iris
Warsaw, Poland
Level 4 Contributor
21 reviews
2 helpful votes
Reviewed 1 week ago

Good, reliable airways. Perfect for travelling in the region or on selceted long haul destinations. They fly new Bombardiers and Dreamliners planes. Service is nice and competent. Good kitchen.

Europe Economy Warsaw - Minsk
Helpful?
Thank ziemowitiwanski
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Its just terrible baggage had lost, nobody knows nothing, no response from carrier ,phones just not answering

International Economy Toronto - St. Petersburg
Helpful?
1 Thank Mikka L
Level 6 Contributor
703 reviews
220 helpful votes
Reviewed 1 week ago

The flight before ours was about an hour late, so of course our flight was an hour late, too. They never updated the departure time on the board, so we just had to guess how long we would be waiting. The seats on this plane were extremely uncomfortable, designed so we always felt like we were sliding forward. The flight...

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Europe Economy Prague - Warsaw

Helpful?
Thank Rosemary W
Toronto, Canada
Level 4 Contributor
42 reviews
6 helpful votes
Reviewed 1 week ago

The flight from Moscow to Warsaw was delayed for one and half hours without any announcement or reasons and then the boarding was resumed after dispersing the lineups for 10 minutes. According to the schedule, we, 6 of us, would miss the connecting flight to Toronto. When notifying the stewardess, they had no idea what would happen to us when...

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International Moscow - Toronto

Helpful?
1 Thank Paul L
See travel tips for airlines
“Fly Business Class If You Can Afford It”
Ed-SuziP, 13 Aug 2018 | Read review
“Stay away; fly with Lufthansa or other airlines even if it is not nonstop”
W6642OFevar, 8 Aug 2018 | Read review
“The Premium Economy option was worth the additional fee”
BalticGuyCan, 7 Aug 2018 | Read review
“Tip: fly another airline.”
danieljhorn29, 7 Aug 2018 | Read review
“For long haul flights it is recommended to make seat choice far from lavatories.”
ziemowitiwanski, 6 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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