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LOT Polish Airlines


2,855 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,855 Reviews from our TripAdvisor Community

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2,855 reviews from our community

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Showing 1,404: English reviews
Holmdel, New Jersey
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Service was very good and the food was good as well for airline food. Their plane was just like most of the airlines today with the cramped seating in Economy which is disgraceful.

International Economy Newark - Warsaw
Helpful?
Thank francine2015523
Cleveland, Ohio
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Substantial delays on all flights that appeared to be caused by the airline's disorganization. On our return it took over 15 minutes to open the door. On our late flighht out our hour and a hslf delay extended beyond two hours because they simpky couldn't service the pkan in a normal time.

International Economy Chicago - Warsaw
Helpful?
Thank ohioencased
Level 3 Contributor
13 reviews
12 helpful votes
Reviewed 2 days ago
NEW

A bit cheap but rather comfortable and clean. Avoid registration in airport as they can separate you from your company

Europe Economy Kaliningrad - Prague
Helpful?
Thank TatianaT480
Tokyo
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Warsaw airport had very small airport facilities, and LOT seemed to use many remote parking spots. They had total 3 buses to take customers to the airplane. The interval of each bus service was over 40-50min and all the customers were kept waiting in line without any explanation or apologies from the airline agents working at the gate. Consequently, the...

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Domestic Economy Warsaw - Krakow

Helpful?
Thank Tak123
Level 2 Contributor
5 reviews
7 helpful votes
Reviewed 2 days ago
NEW

Toronto-Warsaw, late departure, late arrival Warsaw- Gdansk, late again (purposely waiting for passengers from Toronto flight) hmm A few days later: Gdansk- Warsaw 1.30 late Warsaw- Rzeszów 2.00 late Rzeszów -Warsaw late but not much Gdansk- Warsaw late Warsaw-Toronto late 40 min Boarding without any order, food not too great, everyday airline issue. It was Dreamliner, nice plane but the...

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International Economy Toronto - Gdansk

Helpful?
Thank Joseph B
Windsor, Canada
Level 6 Contributor
49 reviews
69 helpful votes
Reviewed 2 days ago
NEW

Delivered as promised - on time, although it was a little delayed in the originating airport. Nice service in-flight; and I also loved the option to stretch my legs a little and walk to the back of the plane where they stocked water, juices, snacks for passangers, free to take. The hot food served was also tasty and ... cute....

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International Economy Chicago - Warsaw

Helpful?
Thank Zabbba
New York City, New York
Level 3 Contributor
7 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

plane was nice, as for this price very good actually, food also nice, very good impresion that they are giving water very often. onlu bad thing, that the crew dont speak english, only polish, even at jfk airport in new york. that was really annoying. not first time flying with Lot, and they never speak english. thats a shame.

International Economy New York City - Warsaw
Helpful?
Thank Emma M
London, Canada
Level 4 Contributor
29 reviews
34 helpful votes
Reviewed 2 days ago
NEW

This flight saved us approximately $400 each versus Air Canada, but we were nervous about the experience after reading reviews online. As expected, the chairs weren't wonderful, but they also weren't problematic - and my husband has a cranky back. Food was drab, but edible. There are other ways I'd rather spend my money while on vacation, so we felt...

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International Economy Toronto - Riga

Helpful?
Thank Linda L
NYC
Level 5 Contributor
69 reviews
39 helpful votes
Reviewed 2 days ago
NEW
via mobile

Their flight to BUD is subcontracted to AirAtlantic (without any prior notice). But the flight is still officially LOT. Business class seats are less convenient that the current standard. Specifically, 1. The seats do get into a flat position but they feel short and somewhat cramped around the feet area. 2. Movie and dhow selection is very limited. To illustrate...

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International Business Class New York City - Budapest

Helpful?
Thank yk13_nyc
Tel Aviv
Level 5 Contributor
50 reviews
13 helpful votes
Reviewed 2 days ago
NEW
via mobile

As the clerk said:LOT "Late or Tomorrow" every flight ridiculously late. Only drinks for refreshments a bit stingy, no entertainment but not an economy flight.

International Economy Tel Aviv - Warsaw
Helpful?
Thank Carole55
See travel tips for airlines
“If traveling alone in business class, choose a center aisle seat to avoid disturbing seatmate when one has to get up.”
Roseannesh, 19 Sep 2018 | Read review
“Expect average service, allow for extra hours on your journey, surrender expectations and you'll have a great flight.”
silviarX3847OH, 19 Sep 2018 | Read review
“Make sure it's a short flight!”
neeman55, 18 Sep 2018 | Read review
“not sure whether LOT is a discount airline in disguise.”
M7013SBdanielo, 18 Sep 2018 | Read review
“Make sure you check online before flight else you might not get on it ...”
jaros_awc2014, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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