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LOT Polish Airlines


3,119 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,119 Reviews from our TripAdvisor Community

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3,119 reviews from our community

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Showing 1,544: English reviews
1 review
1 helpful vote
Reviewed 3 weeks ago

I was flying with Polish Airlines back in May 2018. Toronto-Kiev-Toronto. On the way to Kiev my flight was delayed for almost 4 hours with no explanation. We were waiting at the airport, going from one gate to another in hope that other plane will be provided. Finally, one plane arrived, passengers got off, cleaning crew went in to clean...

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International Economy Toronto - Kiev

Helpful?
1 Thank Daria M
Europe
Level 6 Contributor
258 reviews
89 helpful votes
Reviewed 3 weeks ago

LOT is getting better every year and also more consistent with their quality. You must excuse them now for the General Strike they have, but that happens extremely seldom (unlike Lufthansa and unlike Alitalia). Their fleet is up-to-date since many years and you do not hear screws, rivets and other loose parts - ringing in your ears throughout the flight....

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Europe Economy Warsaw - Milan

Helpful?
Thank JanuszRoman
Stoke-on-Trent, United Kingdom
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 weeks ago

What a really pleasant surprise to fly return from Dubrovnik, Croatia with Polish Airlines. A two part connected flight Durovnik to Heathrow via Warsaw, Poland. Both jets were spotlessly clean with a complimentary drink and choco bar on both flights. Loads of leg room, very comfy and pilot gave a nice summary of flight and sights. Oh and really smooth...

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Europe Economy Dubrovnik - London

Helpful?
Thank dudeday
Yuma, Arizona
Level 5 Contributor
52 reviews
36 helpful votes
Reviewed 3 weeks ago

Our return flight from Poland was cancelled due to a problem with the plane. We were not notified of any problem until we tried to check in. They informed us that they could not get us out of Warsaw on a direct flight into Toronto as booked and would need us to wait until Wednesday adding on expenses for trip...

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International Economy Toronto - Warsaw

Helpful?
1 Thank 498wendyf
Level 4 Contributor
25 reviews
9 helpful votes
Reviewed 3 weeks ago via mobile

Booking with LOT is an easy process and their website was easy enough to use. Adding extra baggage is reasonably priced compared to other airlines, although it is best to add more bags than go over the 23kg limit as it is the same price. The flight was delayed. At first the boarding time was changing only by 10 minutes...

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International Premium Economy Warsaw - Toronto

Helpful?
Thank Janetta R
Vietnam
Level 4 Contributor
49 reviews
6 helpful votes
Reviewed 3 weeks ago

Everything was fast, good. Staff were professional, helpful, friendly. I'll choose it again next time

Europe Economy Warsaw - Kosice
Helpful?
Thank Ngoc N
Haifa, Israel
Level 6 Contributor
146 reviews
62 helpful votes
Reviewed 3 weeks ago

In this time and age where filghts got cheaper and "modular" in terms of what you get for yor money things can get a bit tricky when value-for-money is concerned. I traveled to Dubrovnik with a quick layover in Warsaw (the airline's hub). Bottom line is I got where I wanted to get without any serious issue and for that...

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International Economy Tel Aviv - Dubrovnik

Helpful?
Thank leehuz
Odessa, Ukraine
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

Once again, the flight was late, and there is only 4 people who dealing with more than 400 people at transfer desk. My transfer flight is departed and I have to flight tomorrow, I will miss an important professional meeting.

Europe Economy Paris - Odessa
Helpful?
2 Thank DianaOdessa
Trier, Germany
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed 3 weeks ago

Although it was not business class, it was pretty comfortable and service was good. It was long flight and crew made every endouver to make it as comfortable as possible. This plus modern airplane made travel pleasure.

International Economy Los Angeles - Warsaw
Helpful?
Thank TimurAbied
1 review
1 helpful vote
Reviewed 3 weeks ago via mobile

They lost my luggage by not putting a tag on it at check in, even though they acknowledged it (apparently they reported it in their own system) they provided no reference/case number to me about the incident. I was told to make a lost item report at destination but this was impossible since I had no luggage tag number.They are...

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International Economy London - Yerevan

Helpful?
1 Thank Narek B
See travel tips for airlines
“I personally would avoid them if you can”
stella2308mar, 13 Nov 2018 | Read review
“Book as early as you can to get the lowest price, they are never cheap”
iamglobalboy, 8 Nov 2018 | Read review
“Check always when you need another flight out to Warsaw if there is enough time.”
726ritaz, 8 Nov 2018 | Read review
“Don't book”
DarMarb, 2 Nov 2018 | Read review
“Check in online”
727tracyw, 1 Nov 2018 | Read review
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About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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