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Lufthansa


13,187 Reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,187 Reviews from our TripAdvisor Community

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13,187 reviews from our community

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Showing 5,748: English reviews
Sydney, Australia
Level 5 Contributor
68 reviews
33 helpful votes
Reviewed yesterday
NEW

Our flight from Frankfurt to Toronto was one of the best we have experienced in recent years as the food and the cabin service were excellent. Our seats towards the front of the aircraft were just two side by side meaning we did not have to climb over each other to get out.

International Business Class Frankfurt - Toronto
Helpful?
Thank Bill C
Menlo Park, California
Level 6 Contributor
151 reviews
16 helpful votes
Reviewed yesterday
NEW

It was a long flight but it was made easier by the seat configuration. I love sharing a window + aisle seat configuation with my husband, with no middle seat. It seems like most of my flights are fully booked, and this configuration is great.

International Economy Munich - San Francisco
Helpful?
Thank Lucy E
Level 6 Contributor
320 reviews
141 helpful votes
Reviewed yesterday
NEW

I would like to register my absolute humiliation whilst travelling on LH2502 this afternoon. I regard this as a total racial slur. Whilst handing out the immigration landing form by Ms J Gruber, she loudly announced to everyone around my seat 6B whether I require a landing card for UK. I ignored her and again she called out again, louder...

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Europe Economy Munich - Manchester

Helpful?
Thank Monkey168
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

The crew of the plane were they polite and helpful and professional!!! The food and snacks offered were very good with a great variety of drinks to choose!!!

International Economy Qingdao - Frankfurt
Helpful?
Thank Dimitris T
Troon, United Kingdom
Level 3 Contributor
15 reviews
7 helpful votes
Reviewed yesterday
NEW

Pleasant crew and enjoyable flight. Everything went smoothly which is all I ask from a short-haul flight. They have a trolley with food and drink, but I didn't look at the prices as I wasn't interested . Good coffee at no charge.

Europe Economy Edinburgh - Frankfurt
Helpful?
Thank Bruce K
Lisbon, Portugal
Level 6 Contributor
173 reviews
73 helpful votes
Reviewed yesterday
NEW

We travelled as a family last month on this long-haul flight and had a very pleasant experience. The plane was very clean, leg room was more than enough, the air temperature was comfortable and not too chilly, service was kind and there was always water available during the flight which was very smooth. Beware that if you enjoy listening to...

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International Economy Munich - Los Angeles

Helpful?
Thank Rita593
Evora, Portugal
Level 5 Contributor
46 reviews
14 helpful votes
Reviewed 2 days ago
NEW

Real bad service. I travelled with my family (2 adults, 2 teens) from Lisbon to Zagreb. The flight had a 1:40 m stop in Munich so we didn't go out and went directly to the gate. There were 2 stewardesses at the front desk that started to call for boarding at the right time. We gave them our tickets and...

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Europe Economy Lisbon - Zagreb

Helpful?
1 Thank SandraVidal
Malton, United Kingdom
Level 6 Contributor
319 reviews
118 helpful votes
Reviewed 2 days ago
NEW

We were four adults and had just returned from New York (about 71/2 hours flight). After about one and a half hours waiting we boarded the plane to Malta. We took off but the whole flight was not that pleasant due to many air-pockets we faced. To add up we landed on two wheels and all passengers looked afraid on...

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Europe Economy Frankfurt - Valletta

Helpful?
1 Thank Gaetano A
Malton, United Kingdom
Level 6 Contributor
319 reviews
118 helpful votes
Reviewed 2 days ago
NEW

We were 4 adults and booked a Lufthansa flight from New York to Frankfurt. During our reservation we had advised Lufthansa that one of the passengers is lactose intolerant. When the cabin crew were serving passengers, one of the crew members came to one of us to inform us of the diet. We were very pleased because we felt we...

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International Economy Newark - Frankfurt

Helpful?
Thank Gaetano A
Kent, Washington
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed 2 days ago
NEW

This was our third time using Lufthansa. However, this trip, the seat configuration changed. The seats were smaller by about 2 1/2 inches. Even though my son and I had aisle seats, the person to the left of me was always elbowing me, without even realizing they were doing it. We were in the economy section. Everything else exceeded my...

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International Economy Seattle - Athens

Helpful?
1 Thank KRWOOL
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See travel tips for airlines
“Reserve your seats on-line.”
gaetanoa7, 18 Sep 2017 | Read review
“If you have a special diet, advise the airline and they will give you special treatment.”
gaetanoa7, 18 Sep 2017 | Read review
“Don't book through phone services - never - double expensive”
279facebook, 15 Sep 2017 | Read review
“Try for aisle seat.”
840BJB2013, 15 Sep 2017 | Read review
“Book early ^^”
darkom849, 15 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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