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Lufthansa


4 of 5 bubbles
7,357 Reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,357 Reviews from our TripAdvisor Community

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7,357 reviews from our community

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Showing 3,199: English reviews
Oslo, Norway
Level Contributor
160 reviews
60 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

I booked a round trip with LH Oslo-Tunis-Oslo, with a stop in Frankfurt. I made it down there, but they cancelled the flights back due to strike, so I had to go back one day earlier from my holidays. Sent them an e-mail on how to get refunded, over a week has passed and no replies.

International Economy Tunis - Oslo
Helpful?
Thank Eivind S
india
Level Contributor
78 reviews
77 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

So it was my first Lufthasa flight from New Delhi to Orlando with a stopover at Frankfurt. The first flight was upgraded to Premium economy with sufficient leg room and seats. The food was good. However I found the crew originating from New Delhi to be very rude. The second flight was economy class, though a bit cramped, here in...

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International Economy New Delhi - Orlando

Helpful?
Thank itisglobus
Germany
Level Contributor
44 reviews
54 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

I was lucky again to have booked a flight with Luftansa when the pilots decided to go on strike. It was not the first time this occurred to me. Someone always seems to be on strike at Lufthansa when I choose to fly with them... So my flight was cancelled which was very annoying. But what is even more annoying...

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Europe Economy Frankfurt - London

Helpful?
1 Thank Sabine123
Level Contributor
37 reviews
2 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

To start with, My first time with lufthansa, and my First time to USA, and it had to be a Nightmare, I cant Believe they took me on a Airbus 320 or Boeing 737 OR THE Similar range of aircraft till Frankfurt.. My knees hurt, the Flight was so Compact that i couldnt even get up to stand , as...

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International Economy Pune - Washington DC

Helpful?
Thank Krishna K
Houston
Level Contributor
82 reviews
28 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

I am handicapped and require a cart or a wheelchair to get around in any terminal. On our trip Lufthansa did not have the help we needed twice making my walking, even with a cane terrible painful and arduous.

International Premium Economy Houston - Palermo
Helpful?
Thank JimFHouston
Level Contributor
18 reviews
3 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Flew from London to Narita via Frankfurt and back from Haneda to London via Munich. To be honest with you, nothing special. The biggest issue I spotted was business class cabin layout - on a 7 years old plane it is 2 x 2 x 2 meaning somebody seating by a window should jump over a neighbour if he or...

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International Business Class London - Tokyo

Helpful?
Thank 836denis
Budapest, Hungary
Level Contributor
31 reviews
18 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

I have travelled with Lufthansa on First Class from Munich to Newark. The flight was super. All the crew were very polite. The food was super. I can not complain about the flight. The only problem was the extreme long waiting time by the immigration, it was more than 1,5 hours. Lufthansa should provide a fast lane for First class...

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International First Class Munich - Newark

Helpful?
Thank Tamas S
Leicester, United Kingdom
Level Contributor
446 reviews
296 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

Very hit and miss with their take off times, nearly always delayed. Good food on board and safe aircrafts. Customer service needs improvement.

Europe Economy Hamburg - Birmingham
Helpful?
Thank Elmo1989_03
Pune, India
Level Contributor
50 reviews
27 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Had a great flight, first from Vancouver to Frankfurt, the service was very friendly, food was good, and most importantly the transit at Frankfurt smooth

International Economy Vancouver - Pune
Helpful?
Thank SachinSharjah
United Kingdom
Level Contributor
447 reviews
174 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW via mobile

There isn't a lot to distinguish between the main airlines on shorthand flights. My short hop from Heathrow to Frankfurt was fine but nothing special. While we took off 15 minutes late we made up the time on route. Staff were courtious if not overly friendly, but efficient as you would expect. The inflight snack was a rather German sandwich...

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Europe Economy London - Frankfurt

Helpful?
Thank Ste M
See travel tips for airlines
“if you travel alone in business class on A340, get yourself seat D or G in the middle row”
 of 5 bubbles 836denis, 5 Dec 2016 | Read review
“Sit back and enjoy.”
 of 5 bubbles sandyb211, 3 Dec 2016 | Read review
“never travel with Lufthansa wast of money and they are the wors”
 of 5 bubbles freedons, 2 Dec 2016 | Read review
“Get seats assigned ahead...near the window!”
 of 5 bubbles Bvigo, 1 Dec 2016 | Read review
“For such flights go Economy”
 of 5 bubbles kmideg, 30 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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