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Lufthansa


4 of 5 stars
4,972 Reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 2066
    Excellent
  • 1867
    Very good
  • 599
    Average
  • 254
    Poor
  • 186
    Terrible
Very good

Service was very good. Airline was very clean and the flight was on time. I bought a ticket last... read more

4 of 5 starsReviewed 4 days ago
Lechiffre1
,
Melbourne, Australia
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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4,972 Reviews from our TripAdvisor Community

Write a Review

4,972 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Leeds, United Kingdom
Level Contributor
174 reviews
50 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We flew with Lufthansa to St Petersburg via Frankfurt. The whole process was very efficient, effected by polite confident ground staff and aircrew. We handed over our suitcases at Manchester and picked them up when we got to St Petersburg with no issues at all. Our flight was a little late in, (not a problem to us as we had...

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Russia Economy Manchester - St. Petersburg

Helpful?
Thank philstreet2
Melbourne, Australia
Level Contributor
572 reviews
748 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Service was very good. Airline was very clean and the flight was on time. I bought a ticket last minute and was very pleased to be able to get such a good flight. The staff were very good in the air.

International First Class New York City - Paris
Helpful?
Thank Lechiffre1
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

It's very good experience to with lufthansa, experienced staff, good food. I would like to travel again with this company.

International Economy Riyadh - Montreal
Helpful?
Thank Sherin A
Guri, South Korea
Level Contributor
1,362 reviews
305 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I got board this airplane starting my Europe trip. I went to Istanbul via Frankfurt from Seoul. I had no uncomfortable point, and satisfied.

International Economy Seoul - Istanbul
Helpful?
Thank HanJuyoung
Sydney, Australia
Level Contributor
534 reviews
135 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Easy boarding and I was upstairs on the Boeing 747 overnight flight from Thailand into Germany. The seat was comfortable but a little close to the next one even being in Business Class. Service was friendly and helpful with the Germanic drive to be efficient. The meals were fine and the flight smooth with a on time arrival into Frankfurt....

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International Business Class Bangkok - Frankfurt

Helpful?
Thank Kwan_Nyom
Orlando, Florida
Level Contributor
14 reviews
1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Excellent but short flight with a great flight attendant who was had an interesting conversation with the whole family. Perfect service and on time arrival.

Europe Business Class Frankfurt - London
Helpful?
Thank Joachim H
Luxembourg City, Luxembourg
Level Contributor
20 reviews
7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

flying from Naples to Geneva and from Geneva to Luxembourg. no direct flights. Good airline, good planes, but very bad onboard food. We did not eat anything, but you pay for this ....

Europe Economy Naples - Luxembourg
Helpful?
2 Thank Franci9371
Charlotte, USA
Level Contributor
17 reviews
19 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Lufthansa's two flights from New Delhi to Charlotte via Munich were reasonable. Nothing exceptional or noteworthy. The food choices and items were terrible, however, the drinks were generous. The crews were friendly but again, nothing exceptional in terms of service or customer focus. They all talk about customers having a good experience and returning but offer nothing that would make...

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International Economy New Delhi - Charlotte

Helpful?
1 Thank sxg
Level Contributor
13 reviews
5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

These business class seats consist of 3 economy seats with the middle one blocked off. What a joke. Not impressed Lufhunsa. What happened to your world class standards????

Europe Business Class Madrid - Frankfurt
Helpful?
1 Thank Anita H
Virginia Beach, Virginia
Level Contributor
17 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

All members of the in-flight staff were extremely courteous to my wife and me as well as to all of the other passengers. Bottle of water was placed in the back pocket of each seat, along with a pillow, blanket, etc. Numerous movies to watch in an oversized screen, Meals were very good as was the wine, red and dry....

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International Economy Washington DC - Frankfurt

Helpful?
1 Thank Mario C
See travel tips for airlines
“They take care about kids and have a special eye on it.”
 of 5 stars JoachimH690, 24 Aug 2016 | Read review
“Compared to any American airline company, Lufthansa will be better.”
 of 5 stars sxg, 23 Aug 2016 | Read review
“Don't waste money on this airline”
 of 5 stars AnitaH190, 23 Aug 2016 | Read review
“Just sit back and enjoy the food, wine and entertainment. Doesn't get any better”
 of 5 stars 904marioc, 23 Aug 2016 | Read review
“Rows 1 to 9 are best rows”
 of 5 stars W4452KSpauls, 23 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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