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Lufthansa


4 of 5 stars
1,721 Reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 752
    Excellent
  • 557
    Very good
  • 199
    Average
  • 110
    Poor
  • 103
    Terrible
Boarding Process Can Improve

This our second time flying with Lufthansa. We were seated towards the middle of the widebody... read more

4 of 5 starsReviewed 3 days ago
SouthPhillyPT19148
,
Philadelphia, Pennsylvania
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,721 Reviews from our TripAdvisor Community

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1,721 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
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  • Finnish first
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English first
Asheville, North Carolina
Level Contributor
190 reviews
74 helpful votes
5 of 5 stars Reviewed yesterday NEW

Lufthansa puts US airlines to shame. Everything is efficiently run from boarding to landing. Stewardesses were friendly, attentive and helpful and they were in good number. Meals snacks and drinks were frequent and very good quality. Service in Munich airport was outstanding- free espresso machines and free newspapers were in every general boarding area. Lovely shops and plenty of good...

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International Economy Charlotte - Munich

Helpful?
1 Thank Frank E
Bad Soden am Taunus, Germany
Level Contributor
50 reviews
10 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have always preferred the major European carriers to the US carriers for trans-Atlantic flights. The service is amazing, the food is delicious, and I have not yet had a bad experience in over 10 years of trans-Atlantic flights. This was only my second flight with Lufthansa, and now that I am living in Frankfurt, it is the logical choice....

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International Premium Economy Frankfurt - Atlanta

Helpful?
1 Thank BDGFN
Dubai, United Arab Emirates
Level Contributor
20 reviews
9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Lufthansa, was always my preferred carried, but this past 12 months it has begun to over price tickets and cut back of the quality of service. They are losing Euro BC business to other carriers who have switched to 2+2 and who's ticket prices are as much as 30% cheaper. This flight was short just over an hour, but you...

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Europe Business Class Frankfurt - Belgrade

Helpful?
Thank markjI3720NG
Level Contributor
10 reviews
3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very good quality for reasonable price! Very friendly staff!) Very good food!) In some plans not enough space for feet!

International Economy Kiev - Shanghai
Helpful?
Thank Алина Т
Victoria, Australia
Level Contributor
3 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Was better than Singapore Airlines. It was earlier than advertised which would take many passengers by surprise.

Europe Economy Prague - Frankfurt
Helpful?
Thank Nigel P
Westminster, CO
Level Contributor
57 reviews
47 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We flew direct from Denver to Munich in economy class. The seats were more comfortable than most for economy class - wish we could afford the upgrade!! BUT the food was great with two big meals both ways of the flight and several snacks in between. The TV entertainment was very good as was the service including heating towels before...

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International Economy Denver - Munich

Helpful?
1 Thank DaveandMillie
Philadelphia, Pennsylvania
Level Contributor
215 reviews
65 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This our second time flying with Lufthansa. We were seated towards the middle of the widebody aircraft A340-300 Economy Class. The on-board service was above average, friendly, and generous. This is something that you rarely get nowadays flying in economy class. The flight attendants were approachable and always had a smile in their face. There were no attitudes and no...

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International Economy Frankfurt - Philadelphia

Helpful?
Thank SouthPhillyPT19148
Philadelphia, Pennsylvania
Level Contributor
215 reviews
65 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This our first time flying with Lufthansa. We were seated close to the front of the widebody aircraft A340-300 (Seat 11 Economy Class). The on-board service was above average, friendly, and generous. This is something that you rarely get nowadays flying in economy class. The flight attendants were approachable and always had a smile in their face. They were willing...

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International Economy Philadelphia - Frankfurt

Helpful?
1 Thank SouthPhillyPT19148
Chappell Hill, Texas
Level Contributor
115 reviews
58 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When we travel to Europe we take Luftansa because they are very accommodating and have wonderful service. I took the premium economy on the A380 and it was like sitting in First class on the domestic airlines. Lot of space, great seats, nice food and very comfortable.

International Premium Economy Houston - Venice
Helpful?
1 Thank gramps3421
Skokie, Illinois
Level Contributor
24 reviews
11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Everything went fine, which is getting unusual these days. Absolutely on-time for all four flights (connecting in Frankfort both ways).

International Economy Chicago - Venice
Helpful?
Thank rsiegel624
See travel tips for airlines
“Look for free espresso in Munich during layovers”
 of 5 stars Bar2nE, 25 Jul 2016 | Read review
“The legroom in the bulkhead seat is no better than the other seats.”
 of 5 stars BDGFN, 25 Jul 2016 | Read review
“Expect to go down a set of stairs to board a bus and take you to a plane somewhere.”
 of 5 stars SouthPhillyPT19148, 23 Jul 2016 | Read review
“Ask the flight attendant for any assistance. They will help without reservation.”
 of 5 stars SouthPhillyPT19148, 23 Jul 2016 | Read review
“Ask for the second row for a bit more privacy”
 of 5 stars 267michaelm, 23 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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