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Lufthansa


25,376 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany 011 49 69 86799799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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25,376 Reviews from our TripAdvisor Community

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25,376 reviews from our community

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Showing 11,801: English reviews
Munich, Germany
Level 6 Contributor
154 reviews
46 helpful votes
Reviewed today
NEW

Overall very smooth processes, efficient and quick checkin and boarding, friendly cabin crew and punctual arrival. Food was not really good, but not bad also. Overall a good experience.

Date of travel: December 2018
International Business Class Munich - Shanghai
Helpful?
Thank 298marcl
Gilbert, Arizona
Level 5 Contributor
63 reviews
17 helpful votes
Reviewed yesterday
NEW

Although the boarding system was a bit chaotic, everyone basically piled on the plane regardless of seat assignment The flight was executed with typical German efficiency. Departure and arrival times were spot on. The flight attendants were excellent although the food was below average for a premier carrier and not as good as BA . Only complaint was the seat...

Date of travel: December 2018
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International Economy San Francisco - Munich

Helpful?
Thank gilbert h
New York City, New York
Level 6 Contributor
286 reviews
117 helpful votes
Reviewed yesterday
NEW

Overall decent flights, better than average, Easy boarding, clean planes, good looking attendants, polite, respectful, eager to help, very efficient, newer planes, excellent entertainment, It was a daytime flight so I cannot attest to the comfort of sleeping in economy seats, but they were not leaning back as much as I had hoped. In the spirit of the German rigidity,...

Date of travel: December 2018
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International Economy Porto - New York City

Helpful?
Thank Zhiv
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Took that flight while travelling back. Seats are comfortable, stewards were very nice. Meals were OK, as well as selection of soft drinks. Last but not least - flight was on time both on departure and arrival.

Date of travel: November 2018
International Economy New York City - Frankfurt
Helpful?
Thank VlodymyrG
Bowen Island, Canada
Level 4 Contributor
42 reviews
4 helpful votes
Reviewed yesterday
NEW

A long flight with a stop over in Frankfurt but it was surprisingly comfortable. Food and drink were provided throughout the flight. We were allowed two large bags each which meant we were able to bring lots of gifts for the school children

Date of travel: March 2018
International Economy Vancouver - Nairobi
Helpful?
Thank CatPat225
London, United Kingdom
Level 3 Contributor
23 reviews
27 helpful votes
Reviewed yesterday
NEW

While other airlines were delayed due to the bad weather or other isues, Lufthansa boarded on time and was pushed back from the piper on time. Cabin service on the 0630 flight was simple, edible, and most welcome. On the return flight I was in busioness - forward of acurtain - and was served dinner which was also most welcome...

Date of travel: November 2018
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Europe Economy London - Frankfurt

Helpful?
1 Thank stevenlowder
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed yesterday
NEW

After flying through Frankfurt on Air Canada (which had one of the worst meals I've had on Air Canada...and that's saying something), I was pleasantly surprised by the meal. The in-flight entertainment was good too. The only hitch with Lufthansa recently was problems transferring through their Frankfurt hub...but that is not Lufthansa's fault.

Date of travel: November 2018
International Economy Frankfurt - Toronto
Helpful?
Thank David F
Monte-Carlo, Monaco
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

My wife and I flew on flight LH773 from Bangkok to Frankfurt, as I interned the plane I asked the staff the if the saw an empty and comfortable seat for my 5 and half months pregnant wife to let me know cause my wife was feeling bad and needed ( if possible ) to rest a little bit and...

Date of travel: December 2018
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International Economy Bangkok - Frankfurt

Helpful?
Thank FedericoA482
Mariehamn, Finland
Level 6 Contributor
125 reviews
17 helpful votes
Reviewed yesterday
NEW

Stockholm - Munich - Miami and back for under 3000 SEK. I did fly with only hanbaggage, but that was unbeateble.. Service was good as well and nice to fly the A380 over the Atlantic. Highly recommend..

Date of travel: November 2018
International Economy Stockholm - Miami
Helpful?
Thank Jan_Bergendahl
New York City, New York
Level 6 Contributor
350 reviews
149 helpful votes
Reviewed yesterday
NEW
via mobile

This is my second time flying with Lufthansa and on this route. This was one segment of a round trip JFK to Budapest trip with connections in Frankfurt. This airline has really improved their service standards from where it was when I flew with them a year prior. This time they added some new airplanes to their fleet. On this...

Date of travel: December 2018
More 
Europe Economy Budapest - Frankfurt

Helpful?
Thank D0nly1
See travel tips for airlines
“Lufthansa is in alliance with United Airlines. Miles can transfer...”
Zhiv, 10 Dec 2018 | Read review
“Leave lots of time to transfer at Frankfurt Airport”
davidfH8643CN, 10 Dec 2018 | Read review
“Stay away from restroom and serving areas.”
patriciaaQ8116DL, 9 Dec 2018 | Read review
“Remember - you can't change your seat after boarding if you want to seat near yours co traveler”
AlexYer, 9 Dec 2018 | Read review
“Business or First Class are worth the experience.”
518michaeli, 9 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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