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Lufthansa

41,496 reviews
Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679
Overview
3.541,496 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Lufthansa

Airline Alliance

Star Alliance
Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679

Airline Summary

The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).
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41496Reviews
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pamela N wrote a review Today
1 contribution
Abuja - Houston
International
Avoid Lufthansa airline like a plague!!!! Don’t say I did not warn you! They will frustrate you and disorganize your plans from A to Z. I had a round trip ticket. First of, they have to reschedule my day of travel to a different day. Ok I swallowed the delay since it was just a day difference. Now, for my return, after waiting for over 8 hours at the gate, they cancelled the flight and now rebooked my to another airline that will leave 2 days later. Mind you, at this point I’m at risk of losing my job and delaying on several things that I have planned out. Avoid them! AVOID them ooo. You will regret it if you insist.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Priya P wrote a review Yesterday
3 contributions1 helpful vote
Mumbai - Munich
International
CRIMINAL AND EXTORTION RACKET IN GUISE OF AIRLINE. SOLD MY SEAT AT PREMIUM TO SOMEONE ELSE AND GAVE ME A WEEK LATER FLIGHT THEN HAD THE AUDACITY TO CHARGE ME TWICE FARE. THEY ARE FACING COURT CLAIM.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anton K wrote a review Yesterday
3 contributions
Munich - London
Europe
Rude staff, bordering threatening. I will never fly with them again, I don't care how much extra I have to pay to avoid them!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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M F wrote a review Feb 26
1 contribution
Madrid - Seattle
International
We missed our flight because we had to drop off our rental car and it was on the other side of the airport. I thought we still have time since our flight did not leave until 8:10 am and we arrived there around 7:45an. The check in person at the counter was very rude and told us that it was closed. Not even can I help you catch another flight from a different time to my destination. So I had to ask where I can find or talk to someone to get a different flight ticket and he just pointed to some customer service inside the airport where they can issue me another flight tickets. So I walked where he told me to talk to the customer service and tell them what happened and the only thing they said to me was I dad to pay again in order to get back home because all my reservations were cancelled without any warning to me and then they gave me a peace of paper for their main customer service office in Germany. I understand they are busy and it can get very hectic at times but they should not be treating people like they did to me and my family. And on top of that they wanted me and my family to pay for again to get to another flight to get back home.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mounika V wrote a review Feb 26
1 contribution1 helpful vote
Hyderabad - Boston
International
I never wrote reviews for anything unless it is this bad. Lufthansa is one of the worst customer services you get and customers are not valued. We had a round trip flight ticket (non refundable) booked for my aunt from Hyderabad to Boston. She took the flight from Hyderabad to Bangalore and was stopped at the airport for no reason and of no mistake of aunt. She had valid passport, visa, everything. She passed through the immigration and was stopped at the boarding. She went back to Hyderabad. We called the customer support for a full refund as there is no mistake of ours and I understand if they can't give me a full refund if this is like our mistake where we missed the flight or didn't take the flight, etc. I had to spend many days/hours on the call with customer support to request a full refund and we didn't get any. We never have had these kind of situations with any other airlines and this is my aunt's hard earned money which now has gone in vain. This might not be a bigger amount for the airlines but it is for my aunt. Please guys, do not ever choose Lufthansa, instead Emirates and Qatar always have excellent customer service and we never have had any issues with them.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lounge food - tasty - and divers ... Business lounge LH, Munich L gates area.
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View of "Europe" from above - #3
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M F wrote a tip Feb 26
"Just travel beware do your research before traveling "
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Adventure39115089758 wrote a tip Feb 24
"Check how old your plane is. It will be cleaner if it's newer."
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Tiberiu_Baranyi wrote a tip Feb 24
"Get status with LH - the lounge is definitely worth it! "
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Nico X wrote a tip Feb 23
"I wouldn’t recommend this airline to anyone."
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Pradeep K wrote a tip Feb 22
"Check with the airline you're rebooked with about their baggage restrictions "
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Depart
Wed, 03-13
Return
Wed, 03-20
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1, Economy