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Lufthansa


21,045 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany 011 49 69 86799799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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21,045 Reviews from our TripAdvisor Community

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21,045 reviews from our community

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Showing 9,536: English reviews
Montreal, Canada
Level 3 Contributor
10 reviews
Reviewed today
NEW
via mobile

First flight from London to Budapest, the flight was delayed and we had to run like crazy in Munich to catch our flight. We made it, the luggage didn’t. Returning from Linz to London, flight was delayed, missed our connection in Frankfurtand had to sleep over. No luggage again. Many people had to rebook. Our first attempt was at a...

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Europe Economy Linz - London

Helpful?
Thank garyl393
Hobart, Australia
Level 6 Contributor
306 reviews
108 helpful votes
Reviewed today
NEW

Check in at my origin (Hamburg) was slow and crowded, transit Business Lounge in Frankfurt was good, boarding was chaotic. Once on board, service was good, menu good, food adequate, entertainment system good. Seating on B747-400 was comfortable but overhead bins for the first couple of rows are smaller than elsewhere on this aircraft and don't even fit standard LH...

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International Business Class Frankfurt - Toronto

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Thank WestyTweedValley
San Diego, California
Level 4 Contributor
22 reviews
5 helpful votes
Reviewed today
NEW
via mobile

We were scheduled to fly out of Poznań at 10:40 am. The flight showed on-time, then switched to delayed, then to cancel. The poor service agent suddenly had a mob of passengers frantically asking him what was going to happen to them. He directed us back to check in, however there is no way out of departures except back through...

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Europe Economy Poznan - Frankfurt

Helpful?
Thank gsxrgal
New York City, New York
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed today
NEW

Best flight ever! We flew in Lufthansa's Boeing 747 and the flight was great. I have never been on a flight with seats reclining so much and comfortable. Service was excellent as always.

International Economy New York City - Frankfurt
Helpful?
Thank udit_arora1
Blackpool, United Kingdom
Level 6 Contributor
138 reviews
48 helpful votes
Reviewed today
NEW

Flight was excellent. Choice of food was excellent. Catered for Kosher/Halal/lactose intolerance/gluten free (and many more). Service on board was excellent. Ground service in Frankfurt from the lady manning the business lounge near gate B24 was nothing short of appalling (ignorant to be honest). She was not interested in anything we had to say (even though we had been directed...

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International Economy Miami - Manchester

Helpful?
Thank Marg B
Orlando, Florida
1 review
Reviewed today
NEW
via mobile

We paid extra to fly businesses ...not a small thing.... given menus when first board.....then told the items we chose were not available because everone else chose the same thing....lets see steak or ravioli? Really???? Then, no breakfast after an all night flight? No turbulence or any other in flight difficulty. The service has really declined on Lufthansa!

International Business Class Orlando - Frankfurt
Helpful?
Thank Hungarianindian
New Smyrna Beach, Florida, United States
Level 4 Contributor
37 reviews
7 helpful votes
Reviewed today
NEW

Recently flew Business Class on Lufthansa to Budapest with a connection in Frankfurt. First leg was truly Business Class with excellent seating, flight attendants and food. Very smooth and relaxing trip. However potential nightmare on the short leg from Frankfurt to Budapest. We were assured continuously that our 1hr connect time was more than sufficient as we would be arriving...

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International Business Class Philadelphia - Budapest

Helpful?
Thank Peter M
York, United Kingdom
Level 4 Contributor
43 reviews
25 helpful votes
Reviewed today
NEW

Lufthansa always surpasses other airlines. Polite, efficient, friendly. Only minor bugbear is that Frankfurt airport is a monstrous maze and security can take ages. Having said that, security at Manchester airport on the way out was dire - seemed to take place in a converted hangar, far too long, far too rigorous, my bag had to go thru three times...

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Europe Business Class Frankfurt - Manchester

Helpful?
Thank Daleshvk41
Leuven, Belgium
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed today
NEW
via mobile

Usually bus. Class allows free change to earlier flight if available. Not the case here, change costs even more than original fare, so value of bus.class is besides free meal tiny. Dont take it, take cheapest flight and in case of change so be it, book another one.

Europe Business Class Munich - Brussels
Helpful?
Thank Chvalo
Level 1 Contributor
3 reviews
Reviewed today
NEW

You always know what you are getting with LH. Reliable service. Curiously there was a defizit of information as we waited for ages on the tarmac before taking off. Not normal for LH. I prefer LH to other airlines for this segment, as they are usually very punctual.

International Economy Munich - Manila
Helpful?
Thank Robert S
See travel tips for airlines
“Avoid rows 1 to 3 - overhead bins are too small.”
WestyTweedValley, 19 Jul 2018 | Read review
“Book early if possible, for good seat choices.”
916peterm, 19 Jul 2018 | Read review
“Enjoy ! Enjoy !”
robertsZ2055BE, 19 Jul 2018 | Read review
“If you fly through Frankfort be prepared for the size of the airport. It is really huge.”
galusha, 18 Jul 2018 | Read review
“Choose carefully the airline”
alcidesleao, 18 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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