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Lufthansa

42,017 reviews
Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679
Overview
3.542,017 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Lufthansa

Airline Alliance

Star Alliance
Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679

Airline Summary

The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).
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Dominique M wrote a review Yesterday
Montreal, Canada2 contributions
Munich - Prague
Europe
The flight left from Munich without luggages. None were boarded, and we were told only when we were waiting at the carousel at Prague airport! I received my luggage 24 hours later and Lufthansa refused to reimburse the amount paid to check the luggage. In my opinion, reimbursing that amount would have been the least they could do for the problems this delay caused
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Passenger44459737911 wrote a review Yesterday
1 contribution
Montreal - Munich
International
Delayed at departure, delayed at the transfer and baggage lost, even if the stop transfer was 5.5 hors of waiting time. At least they send you an email with all their mistakes…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Evelyn L wrote a review Yesterday
1 contribution
Munich - Athens
Europe
Well i guess the stewardesses in this flight company are just to serve coffee.In a fully booked flight with all the compartments for our luggages overbooked,i just asked for help from one of them and she just answered wherever you find just try.So if i couldn’t find one i should just oeep travelling with my suitcase on my knees!So i just regret for not travelling with AEGEAN,that the stuff is more than willing to help you!You German stop being so stiff!We pay you.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maps54537954024 wrote a review Yesterday
1 contribution
Calgary - Frankfurt
International
If you are flying with a family, DO NOT fly with lufthansa assuming you can reserve seats together. The organization of these flights are horrible, last minute changes to aircrafts occur consistently and your seats are then randomized. We originally reserved bassinet capable seats, but once seats were shuffled we lost that. We also reserved seats that were together, we lost that too. They will leave your reservation customizations up in the air until the day of your flight when you check in and HOPEFULLY you can get the seats you originally reserved. The overall experience was terrible due to their "last minute aircraft changes". BEWARE if you choose to fly with them.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BogdanBM_S wrote a review Yesterday
Cluj-Napoca, Romania10 contributions12 helpful votes
Munich - Seoul
International
They forgot our luggages on a different continent and when we gave them the recipes to get a refund on the 20euro items we bought (pijamas and a deodorant to be able to sleep until we get back our luggages), they refused saying that the recipes (POS recipes) are not good enough... I would avoid them from now on!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dominique M wrote a tip Yesterday
"I would and will avoid to travel with Lufthansa"
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Evelyn L wrote a tip Yesterday
"Not to travel with Lufthansa"
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Maps54537954024 wrote a tip Yesterday
"Don't fly with this airline if you are flying with a family!"
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stompie wrote a tip May 26
"Only with legal insurances will refund your money in the end but cancelled flights by Lufthansa (with or without aliiance with United)unsure"
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Bernard El Dib wrote a tip May 26
"Their $150 legroom is a joke, I never had such bad flight in my 35 years of flying. "
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Wed, 06-12
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