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Malaysia Airlines


3,732 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,732 Reviews from our TripAdvisor Community

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3,732 reviews from our community

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Showing 3,069: English reviews
Sydney, Australia
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW

My disabled (wheelchair) mother-in-law was travelling by herself. In ticket, she got 35 kg for main luggage. It was 36.5kg; just 1.5kg above. As she bought some presents for many of her grandchildren and other relatives, weight was little above. Staff at counter named Laurel did not accept extra 1.5kg. Then we took 1.5kg away from main luggage. We had...

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International Economy Sydney - Kuala Lumpur

Helpful?
Thank Luther07
Malaysia
Level 5 Contributor
44 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

Taking the usual flight back to Malaysia for Chinese New Year celebration. Once boarding to the flight, asking for a copy of newspaper, thinking to update myself with the latest happening in Malaysia. To my surprise, after asking to the crew stewardess, she just ignored me and walk away, not even a single word of response? Just because I’m wearing...

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Southeast Asia Economy Phnom Penh - Kuala Lumpur

Helpful?
Thank fOODSLOVEr668
Bangkok, Thailand
Level 3 Contributor
22 reviews
6 helpful votes
Reviewed 2 days ago
NEW

The airlines is already in trouble due to recent major accidents, was hoping to see good service at least to get back some customers. However, totally disappointed with the check-in staff and crew and service, even though I had web-check in. On my every request- she was only saying- "can not", can-not", one was to send a poster in sack...

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Southeast Asia Economy Kuala Lumpur - Bangkok

Helpful?
Thank regm889
Klang, Malaysia
Level 3 Contributor
12 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

I’m writing this review after less than 12 hours of getting off MAS’ latest A350 service to London. After taking this long haul service to London, it’s quite easy to see why MAS is progressively falling behind. It’s killing itself when it could actually be doing so much better. The A350 in itself is a fantastic product - brand new...

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International Economy Kuala Lumpur - London

Helpful?
Thank SinMenon
Taipei, Taiwan
Level 5 Contributor
65 reviews
13 helpful votes
Reviewed 2 days ago
NEW

The attendants were very friendly. The food was great. They got us to the destination a few minutes earlier which was nice. Movies were good, and the English Pop Music selection was superb!

Southeast Asia Economy Taipei - Kota Kinabalu
Helpful?
Thank Marie C
Level 6 Contributor
57 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

Using Malaysia Airlines for our winter holiday to Melbourne. The service was good, friendly flight attendants, a lot of inflight entertainment, good foods, and the flight was smooth. Spacious leg room.Overall, we were satisfied.

International Economy Jakarta - Melbourne
Helpful?
Thank Dibz A
Level 1 Contributor
2 reviews
Reviewed 2 days ago
NEW

A very pleasant journey from check-in. A very friendly ground staff at the counter. They very helpful. Boarding on time at 1830 hrs and took off at 1845hrs due to traffic congestion at the runway but smoothly took off. The service is given is on a very high level. The staff managed to give away headphones to the passengers. Food...

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Southeast Asia Economy Jakarta - Kuala Lumpur

Helpful?
Thank Mohamad R
Level 1 Contributor
2 reviews
Reviewed 2 days ago
NEW

A very pleasant journey from the beginning - check-in, boarding is fast and easy. Onboard service is excellent with the warm welcome of Malaysian Hospitality. Noise cancelling headphone for in-flight entertainment, a great selection for a regional destination. Food served is great. Cabin staff very nice and enjoyable to serve the passengers.

Southeast Asia Economy Kuala Lumpur - Jakarta
Helpful?
Thank Mohamad R
Chennai (Madras), India
Level 5 Contributor
62 reviews
21 helpful votes
Reviewed 3 days ago
NEW

Very pleasant & smooth flight. Good hot meals served on board. Polite & courteous in flight service. Flight departed on time and arrived destination on time. Good in flight entertainment. All in all a good & pleasant experience.

Asia Economy Kuala Lumpur - Chennai (Madras)
Helpful?
Thank HariJayanthi
Level 3 Contributor
9 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Flight experience was nice, but flight was delayed both the time for about 1 hour. Cabin crew was helpful.

Southeast Asia Economy Mumbai - Kuala Lumpur
Helpful?
Thank apoorva b
See travel tips for airlines
“Find alternative airlines”
Luther07, 16 Feb 2018 | Read review
“You'll love the Malaysian Hospitality service.”
, 15 Feb 2018 | Read review
“Take seats towards the rear. Probably more space and you get to board earlier.”
HariJayanthi, 14 Feb 2018 | Read review
“PLEASE be careful they offload passengers I need answer from Group Chief Executive to return my funds $1680AUD plus $500 ticket money”
manojb860, 14 Feb 2018 | Read review
“Try to get the seats (11-14) between the business and economy section. Offers better leg space with lesser crowd”
Amit_Vashishtha, 14 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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